FLUFFY ORANGE PR Intercultural Communication Workshop
Who are we?
What to expect from usâ€Ś
Our aim for you • What do you think good communication is? • This is what we think good communication is.
American culture theory
American Culture How would you stereotype American culture?
Work Ethics within American Culture
What Benefits will you gain from this task?
Chinese culture theory McGregor’s Theory X and Y in China
Theory Y managers assume that
After the Revolution in China, two
employees will be more motivated
types of managers emerged:
if they are given freedom and
“Reds” and “Experts”. Experts
autonomy in the workforce
skilled in technical expertise used
Chinese culture How would you stereotype Chinese culture?
Write down what you think are some Chinese culture traits.
Here is the list which we came up with for Chinese culture traits.
Barriers theory â€“ Hall and Hall 1990 Monochronic Time (M-Time) Punctual
Feedback Stick to schedules
Polychronic Time (P-Time)
Multiple tasks at once
Friendships/Human Relationships more important than tasks
Barriers of communication American and Chinese Timing Monochronic Time and PolyChronic Time
Stick to a timetable…
Don’t follow timing guidelines, make up own deadlines…
Arrange regular meetings… Have spontaneous meetings… Expect constant feedback… Won’t reply or ask for feedback often… Get one task done before completing another…
Don’t feel like they are wasting time…
Always on time…
Stick to traditions more than tasks…
Hall and Hall - 1975 Fact over Intuition
Low context culture North American Facts and Logic
UK Precise words
People are all the same
Rely more on nonverbal communication
High context culture Use gestures to show their point
Asia ‘How’ something is said is more important than ‘What’ is said
Non-verbal communication theory Sending and receiving wordless cues
Gestures with different meanings
Negotiation theory Trompenaars’ and Hampden Turner 7-D Model 1. Universalism v Particularism 2. Neutral v Affective 3. Individualism v Communitarianism 4. Specific v Diffuse 5. Achievement vs Ascription 6. Inner v External 7. Sequential v Synchronic
Negotiation styles If you canâ€™t communicate how do you expect to manage a team.
How would you explain something to a child?
Workshop Timetable Time
American Culture Theory and Activity
Chinese Culture Theory and Activity
Barriers of Communication Theory and Activity
Non-verbal Communication Theory and Activity
Negotiation Styles Theory Workshop
Evaluation of workshop
Thank you for listening. Any questions?
References • Center, I., Center, I. and Profile, V. 2011. Imprint Training Center: Understanding
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Nonverbal Signals during a Conversation. [online] Available at: http://imprinttrainingcenter.blogspot.co.uk/2011/01/understanding-nonverbal-signalsduring.html China-nafsa.aief-usa.org. 2014. Differences between Chinese and American culture. [online] Available at: http://www.china-nafsa.aief-usa.org/culture/differences.htm [Accessed: 7 Jan 2014]. Geert-hofstede.com. 2014. United States - Geert Hofstede. [online] Available at: http:// geert-hofstede.com/united-states.html [Accessed: 7 Jan 2014]. Hall, E. T. and Hall, M. R. 1990. Understanding cultural differences. Yarmouth, Me.: Intercultural Press. Kent, R. D. 2004. The MIT encyclopedia of communication disorders. Cambridge, Mass.: MIT Press. Ling.gu.se. 2014. CHINESE NONVERBAL COMMUNICATION. [online] Available at: http://www.ling.gu.se/~biljana/gestures2.html#pos [Accessed: 7 Jan 2014]. Marin.edu. 2014. Chapter 1 Lecture: High-Context & Low-Context Culture Styles. [online] Available at: http://www.marin.edu/buscom/index_files/Page605.htm [Accessed: 7 Jan 2014]. Mcgregor, D. 1960. The human side of enterprise. New York: McGraw-Hill. Niemeier, S., Campbell, C. P. and Dirven, R. 1998. The Cultural Context in Business Communication. Amsterdam/Philadelphia: John Benjamins Pub. Co. Nonverbal Communication Theories. (2009). In the Encyclopedia of Communication Theory.