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People and Organizations in North Toronto Access and Equity Policy for POINT Programs April 25, 2016

1. Policy

2. Purpose 3. Application 4. Direction 5. Complaints and Concerns Procedures 6. Process for Addressing the Complaint or Concern 7. Contact


The Access & Equity Principles and Policies for POINT employees has also been captured in the

POINT HR Policy Manual – dated July 22, 2015 and is applicable here. The Access & Equity Policies for POINT Programs must be reviewed and updated annually or if legislative or operational changes occur/are required. The Executive Director is responsible for maintaining this document current.

Access & Equity Principles and Policies for POINT Programs Change Management History – April 25th, 2016 Changes  Extracted and customized the document from the HR Policy Manual – July 22, 2015  Distribution - Board Executive Committee

 Document reviewed

Date of Changes April, 2016

Reviewed / approved by: (Name/Position) Diane Werner – ED

Completion Date April 2016

April, 2016

ED, POINT Executive Board:

April/May, 2016

A. Jamnik K. Carswell A. O’Conner, S. Potwin

Jan 2018

CIS Coordinator, ED

Access & Equity Principles and Policies for POINT Programs April 25, 2016

Jan 2018

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POINT Inc. Access and Equity Policy for POINT Programs Policy People and Organizations in North Toronto (P.O.I.N.T. Inc.) is committed to supporting and advancing equity and fair access by anyone in the North Toronto area who wishes to participate in a program offered by POINT, subject to the nature of the specific program.

Purpose Towards this end, POINT subscribes to the City of Toronto’s Non-Discrimination Policy which states: “On behalf of and with the authority of POINT, I hereby declare that this organization has adopted and upholds the City of Toronto’s policies prohibiting discrimination and protecting the right to be free of hate activity, based on race, ancestry, place of origin, colour, ethnic origin, disability, citizenship, creed, sex, sexual orientation, gender identity, age, marital status, family status, receipt of public assistance, political affiliation, religious affiliation, record of offences, level of literacy or any other personal characteristics by of within the organization – The Mayor”.

Application POINT applies its Access & Equity policy to all of its programs, and also to any services, activities, and events which it offers for the public. POINT recognizes the dignity and worth of all people by treating each individual equitably and ensuring that everyone can participate in POINT programs, services, activities, and events. Disrespectful behaviour, for example, such as innuendos, taunts or inappropriate displays of material regarding a person’s age, race, sex, sexual orientation, place of birth, ethnicity, culture, mental or physical ability, religion, socio-economic status is not tolerated within POINT. Training and sensitizing of employees and volunteers engaged in delivering POINT programs, services, activities, and events, to equity issues are valued as necessary and to this end; all employees and volunteers will receive an orientation and a copy of POINT’s Access and Equity policies and also will receive mandatory training as part of their involvement with POINT.

Direction All staff members and volunteers are expected to report any perceived or witnessed incidents of discrimination, harassment or other unwelcome behaviour on a timely basis to the Executive Director or any other person of responsibility in the organization.

Access & Equity Principles and Policies for POINT Programs April 25, 2016

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Access and Equity Policy for POINT Programs Complaints and Concerns Procedure: Note: This procedure applies to each individual associated with POINT. Staff, volunteers, program participants, board members, and partner agencies are expected to report any individual or witnessed incident of discrimination, harassment or other unwelcome behaviour on a timely basis to the POINT Executive Director or the Board Chair. All individuals are encouraged to express any dissatisfaction with POINT programs and services. The complaint should be submitted in writing. If this is not possible, then the individual reporting the complaint should speak to the Executive Director or designated POINT staff member who will record the incident information, and pass it on to the Executive Director. This action should be filed as soon as possible after the circumstances giving rise to the complaint, but no later than one week after the occurrence.

Process for Addressing the Complaint or Concern: When a complaint or concern is reported, the Executive Director or a delegated neutral third party will investigate and/or counsel a program participant(s) whose behaviour may be inconsistent with POINT’s stated expectations. This investigation will begin within one working day of the receipt of a complaint or concern, and may be done in a formal or informal way. The investigation will be conducted in confidence and without prejudice. Where resolution is not reached, the complaint or concern, and any information/documentation collected will be brought to the attention of the POINT Board Executive Committee, who, in camera, will do the following: • Review the complaint or concern, and the results of the investigation / counselling provided • Assess the investigator’s recommendations • Determine a course of action, including meeting with the program participant(s) if appropriate • Report the incident or issue, and resolution in camera to the POINT Board of Directors. • Ensure that in all cases, the person(s) involved, and the complaint or concern are treated with respect and in confidence If the incident or issue remains unresolved, the Board will mediate or arbitrate a resolution on a confidential basis and without prejudice. The POINT Executive Director and Board of Directors are committed to take whatever action is necessary to prevent any behaviours, actions, incidents, or practices from occurring in its programs, services, activities, and events which may result in inequity and lack of fair access by all members of the public. as defined in the Access and Equity policy. The Executive Director and the Board will investigate any complaint or concern with seriousness, sensitivity and discretion and will deal quickly and fairly with complaints as they arise. Through this complaints and concerns procedure and process, the Executive Director and the Board strive to ensure that an atmosphere of diversity and inclusion is being encouraged on an ongoing basis throughout POINT. Contact Person: Executive Director P.O.I.N.T. Inc. 200 Eglinton Avenue West, 1st Floor, Toronto, Ontario M4R 1A7 Tel: 416-487-2390 E-mail: point@pointinc.org Website: www.pointinc.org Access & Equity Principles and Policies for POINT Programs April 25, 2016

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Profile for P.O.I.N.T. Inc.

P.O.I.N.T. Inc. Access and Equity Policy 2018  

P.O.I.N.T. Inc. Access and Equity Policy 2018  

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