Clark DJFS 2011 Annual Report

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making life better in more ways than ever.

2011 Community Report

D i r e ct o r ’ s Lett er


n 2011, Job & Family Services of Clark County launched a vibrant comeback from the recession and began to establish a new norm for the future. To accomplish this, we constantly question how we do things, often changing a process, adjusting staff, seeking new technology and reaching out to community partners. Child Support restructured the way cases are worked. It was recognized by the State of Ohio for most improved “Collections on Cases with Arrears.” And the “Parents As Partners” Federal Waiver for Healthy Marriage went from a five-year successful demonstration to a sustainable best practice. Family & Children Services continues to engage families in strategies that focus on the underlying problems and stressors rather than the symptoms. When removing a child from parents was necessary, Kinship services were engaged at least half of the time, enabling the child to be in a safe, secure and permanent home with caregivers they knew. The BenefitsPlus division has seen continued growth in customers reporting changes, making application and re-application electronically. During 2011, Ohio Works First 2 | 2011 Community Report

participants doubled their involvement in work activities compared to 2010, and the number of cases on cash assistance declined for the first time since the economic downturn. Our WorkPlus division has continued to grow in the value it brings to employers and job seekers. In 2011, the number of employers (194) using its services has doubled, and the number of job placements (570) more than doubled with an 83% placement rate. The division has been featured on multiple occasions by the governor as a model for workforce development success. It is the staff and program partners who make our success possible—the staff who provide support, our WorkPlus Board and Family Services Planning Council members who provide community feedback and review, and our County Commission and staff who promote our growth by overseeing how we meet the community’s needs while being compliant with the Ohio Department of Job & Family Services and various Federal agency directives. Thank you Clark County citizens for your continued support. Director,

Robert B. Suver


Computer Skills Program Connects Ohio Workers With Job Success One of the many successes WorkPlus experienced over 2011 was the implementation of the Connect Ohio program. Connect Ohio is a basic computer course that WorkPlus customized to revolve around computer skills needed to be successful with online job searching and career development. As a training site, WorkPlus has trained 586 participants since February 2011, for an average of 9 students per session.

meeting in December 2011. Instructors Dillon Charney and Jennifer Light presented on the successes of the Connect Ohio program, specifically how it has been integrated into a job readiness curriculum triggering an increase in enrollment. In large part, due to the success and partnership WorkPlus and Clark State have had with Connect Ohio, Clark State Community College was awarded as the “All Star Facility” for the final quarter of 2011.

Due to the program’s success, WorkPlus along with Clark State Community College was invited to present at the Connect Ohio Technology Association

In picture (from left to right): Gary Kuhn (Clark State), Jennifer Light (JFS Workplus instructor), Dillon Charney (WorkPlus instructor) & Stu Johnson (Connect Ohio) 2011 Community Report | 3

We help people find and keep the right jobs and employers find and keep the right people. With the help of funds obtained through the Rapid Response program, WorkPlus and the Greater Springfield Chamber of Commerce hosted a community job fair to help employers fill open vacancies. Over 1,200 people attended the event at the Courtyard Marriott. Thirty-one employers including Springfield’s newest companies, Thirty-One Gifts, Exel Logistics and Code Blue, participated in the fair.

Setting the Course for a Successful Future Partnerships, collaboration and leveraging funds were the perfect formula for success and accomplishments realized by the WorkPlus One-Stop Center in 2011. The report for Workforce Development illustrates the strategic implementation of the Workforce Investment Act (WIA) program and successful results when collaboration is embraced.

WorkPlus By The Numbers In 2011, the Clark County One-Stop staff and partners helped unemployed and underemployed people in more ways than ever. In fact, the numbers speak for themselves:

13,382 unique WorkPlus One-Stop customers served 26, 775 total visits to the One-Stop Center 31,629 services accessed

Stronger Business With Resources Here at Home WorkPlus is a member of the Clark County business service team called “HITS.” The acronym “HITS” stands for hiring, investing, training and space. The program is a collaborative team effort that leverages existing business relationships to increase the resources used by businesses. The core team consists of non-profit resource partners who meet


I am very happy with the service I received at WorkPlus; the staff welcomed our new Popeyes restaurant to Springfield, and I couldn’t have opened the restaurant without their employee recruiting help.” — Mr. Moore, Regional Director for the Popeyes Franchise

WorkPlus Workshops Helping More People Connect With Success A variety of workshops are offered and facilitated by the Clark County WorkPlus One-Stop partners. Workshops include resume preparation, job readiness, computer classes and WIA orientation. Workshops are funded by WIA and are designed to give job seekers the tools they need to manage their careers and help companies identify skilled workers. Partners facilitating the 2011 workshops reported a significant increase in attendance compared to 2010. The increase can be attributed to the OWF cash assistance program which moved to the Workforce Development unit in June of 2011. Participants in the OWF program are required to attend the workshops as part of their work activity assignment.

WorkPlus and Clark State Deliver Basic Computer Skills Training Through the Connect Ohio Program Connect Ohio named Clark State Community College (CSCC) an Every Citizen Online (ECO) All-Star Facility. The ECO all-star award was presented to Gary Kuhn, Contract Training Facilitator for the Corporate and Public Services Department for the college, by Executive Director Stu Johnson during Connect Ohio’s quarterly Technology Association Meeting held on December 9, 2011, in Columbus. WorkPlus employment specialists Dillon Charney and Jennifer Light attended the event and received recognition as Connect Ohio facilitators. Of the 1,164 Clark State trained participants, 586 adults chose to utilize the WorkPlus One-Stop Center as their Connect Ohio training site.

Percent increase/


Facilitated by Partner

2010 Participants

2011 Participants


Jobs and More




Self-paced Computer Lab





Rise Above 70 hrs-Workplace skills training

Jobs and More




WIA orientations

WorkPlus Recruiter




monthly to discuss resources and new projects. The associate team consists of volunteers who assist in making HITS calls to inquire if employers are hiring, investing, training or need space. The information is entered into “Salesforce,” the team’s employer shared data base system. Amy

Donahoe, Director of Hiring and Employer Services for the Greater Springfield Chamber of Commerce, coordinates the program and also serves as the WorkPlus liaison to the Chamber.


Did You Know? Last year, the Clark County WorkPlus One-Stop Center helped 13,382 people with their job search.

Popeyes Restaurant Serves Up More Job Opportunities in Springfield


In 2011, the Work Plus One-Stop Center assisted Popeyes with the recruitment of over 50 employees for the new Springfield location that opened in December. The Popeyes franchise believes in second chances and is supportive of hiring good employees, regardless of their backgrounds. Barbara Carpenter, Recruiter for WorkPlus, pre-screened candidates and scheduled interviews for Mr. Moore, regional director for the Popeyes chain. Interviews and employee orientations were held at the WorkPlus One-Stop Center. To show their support, the Popeyes new hires gave Mr. Moore a standing ovation, thanking him and Popeyes for coming to Springfield and bring jobs to Clark County.

I am very grateful for the employment opportunity at Popeyes. I struggled finding work due to my history, but they were willing to give me a chance.“

— Roy Bibbs, New Hire at Popeyes in Springfield. Roy was unemployed for over nine months. With the help of WorkPlus, he was able to connect with the new restaurant and find successful employment.

New Employers Create a Brighter Future for Local Workforce

Rapid Response Funds Used to Host Community Job Fair

Thirty-One Gifts and distribution partner, Exel Logistics, were Springfield’s newest employers in 2011. Thirty-One Gifts manufactures personalized purses, totes and other gift accessories nationwide while Exel Logistics reviews, packs and ships orders from the Titus Road location east of Springfield. Over 500 jobs will be created over the next few years. WorkPlus Employment Recruiter Barb Carpenter and Amy Donahoe, Director of Hiring and Employer Services for the Greater Springfield Chamber of Commerce, led the recruitment effort for both companies by conducting phone interviews, reviewing resumes and delivering a quality pool of candidates within the timeframe established by Thirty-One Gifts and Exel Logistics. Both companies utilized the WorkPlus conference facilities for faceto-face interviews and training orientation during the renovation of their Titus Road facility. A total of 512 interviews were scheduled at the WorkPlus Center which netted a total of 179 people hired to date.

Knowing that local employers had a combined total of more than 100 jobs to fill in Clark County, WorkPlus and The Greater Springfield Chamber of Commerce hosted a community job fair to help employers fill these open vacancies. Thirty-one employers—including Springfield’s newest companies, Thirty-One Gifts, Exel Logistics and Code Blue—participated in the fair. Applicants were told to bring at least 20 copies of their resumes, to be professionally dressed and to be ready to interview on the spot. WorkPlus partners and staff wereon-hand to help employers set up and assist job seekers. Lehan Peters, Director of the WorkPlus One-Stop Center of Clark County, was able to secure state “rapid response” money to help pay for the job fair because of the number of recent layoffs in the early months of 2011. Over 1,200 people attended the event at the Courtyard Marriott, where the job fair was held, to learn more about local employment opportunities.

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‘‘ ‘‘

xel is a great organization! They are very E welcoming, and I feel there is opportunity for me to grow with the company. Everyone has been great, and I look forward to my future career with Exel.” — C harlotte Wollum was previously employed but needed employment that offered medical insurance. She was hired by Exel as the HR Administrative Assistant.

I am so excited about my new job! It is a perfect fit. Everyone at the company has been very nice throughout the training. I am working with a smile on my face each day because I am so thankful to have a job.”

— G eorgie Harris had been without a job since January of 2010 and was well-known at the WorkPlus One-Stop Center. She took advantage of all the OneStop services and worked with multiple partners located onsite. Georgie completed the 70-hour Rise Above (transitional worker) program facilitated by Jobs and More and was a familiar face in the WorkPlus computer lab while she worked on her keyboarding skills and conquered her fear of computers. As a result of her hard work, Georgie was hired by Thirty-One Gifts and now works as a Monogramming Trainer.

Bringing More Value to Employers and Job Seekers Amy Donahoe, Director of Hiring and Employer Services with the Greater Springfield Chamber of Commerce, and Barbara Carpenter, Recruiter for the WorkPlus OneStop Center, are responsible for cultivating employer relationships and posting open positions at the One-Stop Center. Both Amy and Barbara help businesses meet the challenges of recruiting, hiring, training and retaining a highly skilled workforce, and through the efforts of Clark County WorkPlus and its partners, the number of job placements (570) more than doubled in 2011 compared to the previous year.


# of Postings

# of Placements

# Employers Posting Jobs

Placement Percentage











BenefitsPlus helps families eliminate obstacles to gaining and maintaining employment and supporting themselves.

Ohio Works First In 2011, Ohio was faced with possible fiscal sanctions for not meeting the federal work participation rates required of individuals receiving Ohio Works First (OWF) benefits. As a result, many Ohio counties stepped up their efforts to engage customers in work activity assignments— and Clark County was no exception. In June of 2011, BenefitsPlus partnered with the Workforce Development division to engage applicants in job search and job readiness activities. This partnership has proven to be very successful in assisting customers with the skills and experience necessary to become self-sufficient.

Working Together to Strengthen Families and Individuals BenefitsPlus provides a broad range of public assistance program services designed to support and strengthen the individuals and families of Clark County. These services include Ohio Works First (cash assistance); Medicaid; Food Assistance; Prevention, Retention and Contingency (PRC) emergency assistance; and childcare. In 2011, Clark County continued to see record numbers of applicants seeking help through the various public assistance programs. In November 2010, Ohio rolled out an online benefits application system that allows customers to complete and file an application electronically. In June of 2011, this system was enhanced to include the option for customers to electronically report case changes, file reapplications and access periodic interim reports online—saving trips to the agency. This method of conducting business has become increasingly popular because it saves on transportation costs and is more convenient for the elderly or disabled. With the growing trend of cross-county collaboration, Job & Family Services of Clark County and Madison County partnered together to complete their benefit recovery fraud investigations and overpayment activities. With decreased funding and a reduced workforce, this collaboration effort has worked well for both counties. • More than 32,000 received monthly health care coverage through Medicaid last year. This total equals 23% of Clark County’s population. • Nearly 27,000 county residents received Food Assistance benefits each month. This is an increase of 11.9% from 2010. • 7.9% of Clark County residents had income below poverty levels. • 250 families received over $131,000 in Prevention, Retention and Contingency (PRC) emergency assistance benefits.


The help she received through BenefitsPlus has given Tiarra the chance to become self-sufficient.”


How BenefitsPlus Helped Tiarra Put Her Plans On-Track With a young child to support and no job, Tiarra

where she put her new

turned to BenefitsPlus for cash, food and medical

skills to use. Through the

assistance. As part of the program, she was assigned

OIC Training, Evaluation

to work with OIC of Clark County to learn job search

and Mentoring (TEAM)

and employment skills. She also participated in the

program, she gained

STEP 1 (Support, Training, Employment Program)

employment at Springfield

class and attended the Learning Opportunities Center

Manor in October of 2011.

(LOC) to obtain her high school diploma.

Once she earns her diploma, Tiarra hopes to attend

Tiarra completed her STEP 1 class in May and then began the Work Experience Program (WEP) at the Springfield Manor in the housekeeping department,

Clark State Community College, and she knows that the help she received through BenefitsPlus has given her the chance to become self-sufficient.

BenefitsPlus Helped Dustin Support His Family Dustin was out of work with a family to support. After

assigned to Brentwood Square Apartments to assist

working a series of part-time jobs that didn’t lead

the maintenance department.

to full-time work, he turned to BenefitsPlus for cash and medical help. As a condition of eligibility for the Ohio Works First (OWF) cash assistance program, he was required to participate in a monthly work activity. In August of

Through the OIC Training, Evaluation and Mentoring (TEAM) program, he was placed at Stewart Manufacturing in October 2011, where he later gained full-time employment. Dustin is grateful for the experience and training he received that helped him secure full-time employment and provide for his family.

2011, he was assigned to OIC of Clark County to participate in the Work Experience Program. He was willing to do whatever he needed to take care of his wife and three children. Dustin had experience as an assembler and mechanic.

Did You Know? In 2011, over $317 million dollars was deposited into our local economy through basic public assistance benefits.

He also worked in maintenance and was a volunteer construction worker for Habitat for Humanity. He was

2011 Community Report | 9

Family & Children Services of Clark County promotes protection, stability and permanency for children and older adults.

We’re Social!

Get the latest updates from Family & Children Services by following us on social media. We share news about upcoming events, parenting resources, adoption/foster care information, and family fun ideas. Find us online and join the conversation.

Helping Families Find a Better Future Together Family and Children Services’ (FCS) mission is to promote safety, wellbeing and permanency for children. Our goal is to provide services that are family-centered, meaning that families have a voice and choice as to how services are delivered and what goals they wish to achieve in order to keep their children safe and secure. Additionally, we strive to deliver services in the least restrictive setting. This means that we work very hard to keep children in their own homes and in our community whenever possible. With these values in mind, we are pleased to report that FCS is successfully providing valuable services to Clark County families. FCS continues to participate in Differential Response, a statewide initiative that allows for a dual pathway assignment approach to assessment and service delivery: a “traditional response” for the investigation of serious physical and sexual abuse reports, and an “alternative response” for more moderate to mild

How We’ve Helped Bring Families Together in Clark County Whenever possible, FCS makes sure to include fathers in the case planning and placement decisions for their children. The following are three stories of real families who found success and stability together through the help of Family & Children Services.


We strive to ensure families have a voice and choice as to how services are delivered and what goals they wish to achieve in order to keep their children safe and secure.”

safety concerns. The “alternative response” promotes engagement strategies with families which focus on the underlying problems and stressors rather than the symptoms. Research shows positive outcomes for families with no added risk to child safety. Ohio is fully committed to Differential Response (DR), and by 2014, all 88 counties will practice DR. Clark County was one of 10 counties to initially pilot DR. Additionally, Clark County continues to lead a sixcounty research project to evaluate the effectiveness of DR. In 2011, FCS screened in 745 reports of child abuse and neglect to the “traditional response” pathway and 166 reports to “alternative response.” We anticipate that more families will be served in the alternative response pathway in the future.

FCS is grateful to all the community providers we collaborate with to provide quality services to Clark County children and families. FCS champions a number of projects that rely on multi-agency group decisions, such as the Family Stability Committee and the Interagency Review Committee, which truly enhance service options for families. Clark County is considered to be a resource-rich community for services to children and families, and FCS is proud to be part of this service community.

Kinship Care is another major strategy used by FCS in order to keep children with their families and in our community. When children can’t safely stay with their parents, FCS looks to place them with extended family members, neighbors, family friends—people the child and parents know and trust. In 2011, FCS provided kinship services to 101 families. When comparing this number to the 114 children FCS placed into foster care in 2011, it is clear that about half of all children needing a safe, secure and permanent home are receiving that by caregivers who know them. This is a significant positive outcome for our community.

John diligently completed his case plan. When concerns arose about his daughter residing with her mother, the daughter was able to be placed in his custody because of his case plan and hard work. Mike was able to obtain custody of his daughter Cindy when she could no longer remain in her mother’s custody. Mike had worked with FCS in the past regarding his daughter’s welfare.

Mark and Diane struggled with their children’s behavior. They were able to work with FCS and other community providers to develop skills to successfully address the issues their children were facing.

Did You Know? In 2011, Family & Children Services of Clark County helped 31 children find forever families through adoption. 2011 Community Report | 11

Foster Care Providing More Clark County Kids With Stable Homes The Foster Care Team at FCS has lost 20 foster families during 2011 due to adoption. Many of the foster families that we license adopt the children they foster, leading to a reduction in the number of licensed foster homes that the agency oversees. The positive outcome of this scenario is that we are providing permanent homes for Clark County children who are in foster care. We have been very successful in maintaining children in foster care with minimal disruptions and changes. In fact, we average less than two placements per child. Our greatest need is for foster home providers who are willing to engage teenagers, and we would like to recruit foster families that reside in Clark County to better serve our youth who “age out� of the foster care system when they turn 18 years old. Clark County has transitioned 10 youth to Emancipated Youth Services (ages 18 years through 21 years) during 2011. These youth voluntarily participate in services with Clark County. We assist them in graduating from high school, employment and job readiness skills and post-secondary education and housing. Nine of our youth enrolled in post-secondary education programs throughout the state, and one out of state.

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Partnering to Support Kinship In September of 2009, FCS was the recipient of a Kinship Navigator Grant from the Department of Health and Human Services. The primary goal of the grant is to enhance services to Kinship Navigators in Clark County. As a part of this Kinship initiative, FCS partnered with the Rocking Horse Center to develop and implement the Kinship Support Group. The support group meets once a week for a total of eight weeks and is facilitated by two Rocking Horse Center therapists. The group is based on a structured curriculum, which includes legal issues, visitation, self-care and other relevant topics. Each week, FCS sponsors a catered dinner for the caregivers and children, and Wittenberg volunteers assist with daycare. To date, the partnership between FCS and the Rocking Horse Center has resulted in five Kinship Support Groups, serving approximately 53 adults and 67 children. Feedback received from the Kinship Support Group has been very positive. Caregivers, social workers and others involved recognize the value of this supportive service. FCS hopes to continue the partnership with Rocking Horse beyond the termination of the Kinship Navigator Grant.

How We’re Protecting Our Community’s Most Vulnerable in More Ways Than Ever Investigation Unit – The FCS Investigation Unit is comprised of three social workers who handle traditional intake cases and three social workers who are assigned to work at the Child Advocacy Center (CAC). These workers help to further the mission of FCS by conducting investigations of suspected child abuse and neglect, including assessing safety and future risk. Social workers work closely with various community providers to ensure that children have a safe and stable environment in which to grow. The social workers who are currently assigned to the CAC are trained to conduct forensic interviews with children who have suffered severe physical and sexual abuse. They are part of a multidisciplinary team comprised of law enforcement, victim advocates, prosecutors, and medical and mental health providers. All social workers in this unit have helped to implement several positive changes within the division. This includes the development of protocol to ensure a timelier and

more efficient transition when cases are transferred to ongoing social workers. In addition, they’ve assisted with the implementation of “red teaming”—a relatively new approach to screening referrals which utilizes group decision making.

Referral Intake Process - Intake screeners are the front line of the child abuse and neglect referral process. The information that social workers gather from individuals calling or walking into the agency to make a report concerning child or elderly abuse, child or elderly neglect, or exploitation is critical and determines whether a report is ultimately investigated. Our screeners take referrals from mandated reporters such as doctors’ offices and school personnel, as well as citizens who have concerns about the safety of children or elderly adults. Once the pertinent information is received from the referral source, the information is entered into the statewide database system, SACWIS. After the referral information is entered into SACWIS, it is then reviewed by the “Red Team,” which is comprised of several children’s services personnel, who review each referral and assign cases to social workers. This process has proven extremely valuable to families and staff.

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Adult Protective Services – Adult Protective Services exists to investigate abuse, neglect and exploitation of adults age 60 and over. A social worker for the Adult Protective Services unit communicates with doctors’ offices, the courts and local attorneys to prevent further abuse or neglect. If appropriate, social workers enable the adult to remain in their home, or if necessary, the social worker may obtain guardianship and place the adult into a nursing home, where he or she can live safely. Child Care – FCS social workers conduct child care services by certifying and inspecting in-home child care operations to ensure compliance with state rules and regulations. Additionally, social workers facilitate training for potential and ongoing child care providers.

Did You Know


Family Dependency Treatment Court Helps Families Discover a Second Chance Like many other counties, Clark County has witnessed the detrimental impact of drugs on families. Therefore, in an effort to help families become more stable and successful, the Family Dependency Treatment Court (FDTC) was created. Clark County Juvenile Court and Family & Children Services of Clark County (FCS) have joined together with local service providers to offer FDTC, also known as drug court. Currently, FCS has two social workers who are dedicated to working exclusively with the participants of drug court. FDTC supports the participants by linking them with services needed to complete their goal of reunification and stabilization of the family to prevent removal of children from the home. FDTC offers each participant quicker access to services, frequent drug screenings, accountability through weekly sessions with the magistrate and support as the participant moves through each phase to accomplish goals of a healthier lifestyle and becoming a successful parent. During fiscal year 2011, FDTC served 21 participants, four of which were couples. Since the inception of the program in 2009, 41 participants have been served. Participants that utilize FDTC services have recorded positive results in their ability to maintain the family unit. As drug use among the adult population continues, babies are increasingly born “drug exposed.” FCS has partnered with a local community health center, The Rocking Horse Center (RHC), to offer support to those caring for drug exposed infants. A seminar on caring for drug exposed infants called “Born Addicted” was recently presented in Clark County to further educate local service providers about the ever-increasing challenges these disadvantaged newborns face as they enter the world with prenatal substance exposure.

Recently, FCS and RHC have partnered together to provide additional “best practices” training for drug exposed infant care. The training includes education on withdrawal symptoms, feeding techniques, swaddling and baby-carrying techniques as well as ongoing support from nursing staff at RHC and social worker staff at FCS. It is the hope of the community that this additional education and support will result in stable living environments and healthier outcomes for the affected infants.

Helping to Bridge the Gap Between Families in Need and Community Resources Family & Children Services Resource Unit Job & Family Services of Clark County has placed social workers in two city schools to work with students, their families and school staff in support of the agency mission of protecting children, preserving families and empowering individuals.

Direct contact between social workers and community partners allows for delivery of proactive and preventative services, before situations escalate into more serious problems. Various best practice models have demonstrated the value of direct-line work such as this within the community.

In 2010, Springfield Promise Neighborhood was implemented at Lincoln Elementary School and the surrounding neighborhood. Job & Family Services of Clark County partnered with Promise Neighborhood by providing a social worker at Lincoln Elementary to help improve the overall health and wellbeing of the students, families and staff. The organization acts as a bridge to connect the school and the community, enhancing collaboration of various community resources and increasing the neighborhood’s safety and stability.

Job & Family Services of Clark County is happy to participate in these collaborative efforts on behalf of our children, families and other social service

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professionals, as they allow for more efficient and effective coordination of efforts with others such as mental health services, juvenile court and other referral sources.

Taking a Stand for the Children of Our Community The Clark County Child Advocacy Center (CAC) offers a multidisciplinary team response to child sexual assault and severe physical assault. The CAC is a childfocused program that works with children who have been sexually and/or physically abused. The center provides child-friendly rooms within its facility where forensic interviews take place. Disciplines including law enforcement, child protection, prosecution, mental health, medical and victim advocacy work together to conduct interviews and make team decisions about investigation, treatment, management and prosecution of child abuse cases via the Child Advocacy Center. This multidisciplinary team approach provides comprehensive services to children and their nonoffending family members. Over the past year, the CAC has undergone changes. Previously, the CAC had been organized under the umbrella of the Clark County Prosecutor’s office. Recently, the organization moved under the umbrella of Job & Family Services of Clark County. In addition, Pam Meermans left the CAC to become the Deputy Director of Family & Children Services of Clark County, and in September of 2011, Wendy Holt was appointed Coordinator of the CAC. There have been no changes in the CAC multidisciplinary team membership during the year. The CAC continues to have an Advisory Board, which is responsible for establishing and implementing policies that govern CAC programs/ services, community and agency relations, strategic planning, hiring and performance evaluation recommendations for the CAC Coordinator. The CAC experienced many successes throughout 2011. One highlight includes joining forces with Project Jericho, Clark County Juvenile Court, Springfield Arts Council and the 5 Browns musical group to raise

awareness about child abuse. As adults, three of the 5 Browns sisters courageously reported being sexually abused by their father (and former manager) upon learning that he was planning to manage other child performers. Their father was sentenced to 10 years in prison. In December of 2011, the 5 Browns performed a private concert and hosted an open discussion for CAC staff and youth at the Performing Arts Center. Artwork completed by Project Jericho artist Sherry Ringler and youth at the Clark County Juvenile Detention Center was dedicated to the musicians and presented to the CAC at a public performance the following evening. The artwork has been permanently installed in the lobby of the Clark County Child Advocacy Center. In addition to creating the artwork, the youth of the Clark County Juvenile Detention Center also received education by the CAC regarding the identification of physical, emotional and sexual abuse, as well as where and how to get help. In addition to responding to child sexual and severe physical abuse, the CAC is bringing awareness and prevention efforts to the forefront of the community. During April’s Child Abuse Prevention month, the CAC led several community-wide events in an effort to encourage citizens to learn more about what they can do to help victims, as well as to gain knowledge on ways to prevent abuse. The CAC has also created a speakers group, which will provide presentations on topics related to child abuse. The CAC has a website: and a Facebook page: www.

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Envisioning a Better Future One Step at a Time Family & Children Services (FCS) of Clark County became involved with a family due to a referral with concerns of medical neglect and deplorable home conditions. The conditions of the home were deemed hazardous, and therefore, law enforcement removed the children from the home and placed them with a relative. One of the children under the age of 5 was extremely overweight. Together, the family and caseworker developed a plan to address the concerns of the home and the child’s medical issues. The family, using natural supports, was able to clean and maintain the home environment, and the children were permitted to move back home. The mother made doctor appointments at Dayton Children’s Hospital to determine the cause of the young child’s weight issue, and has followed through with all medical recommendations. Additionally, the caseworker has attended several appointments with the family.

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FCS provided the family with gas cards in order to get to and from appointments. The family was also provided with cleaning supplies, various hygiene items and winter clothing for the children. After working closely with FCS, this family’s case was closed, but the family maintains contact with their caseworker who helped them find a brighter future.

Summer Sky Offers a Day of Free Fun for Families Hundreds of local children and their families enjoyed activities and games at Summer Sky on Saturday, August 20, 2011, near the Heritage Center in downtown Springfield. The outdoor festival was sponsored by Family & Children Services of Clark County and provided free of charge in partnership with a number of local organizations.

Educational Mobile Science Stations from COSI fascinated many future inventors at Summer Sky.

Activities included inflatable moonwalks, face painting, juggling and puppet show entertainment, crafts and carnival games. Several science and animal exhibits were set up throughout the event, featuring The Boonshoft Museum of Discovery, COSI Science Center and the Bugman. Two afternoon “Hunters of the Sky” shows were also scheduled during the event to allow children an up-close look at live birds from the Glen Helen Raptor Center. Between activities, families enjoyed live music from the Project Jericho Bucket Band and entered drawings for gift cards and other prizes. “Our annual Summer Sky event represents an opportunity for the agency to promote positive family interaction. Families can spend time together and enjoy some free summertime fun,” said Pam Meermans, Deputy Director of Family & Children Services of Clark County. “At the Family & Children Services booth, we shared information about foster care and adoption opportunities for local kids who need stable homes. We also shared information about the Clark County Child Support division’s Parents As Partners program, a relationship education program.”

Moonwalks, carnival games and crafts were just a few of the fun activities kids and families enjoyed.

Community event partners included the Heritage Center, Center City Association, Avetec, Clark County Public Library, Clark State Performing Arts Center & Project Jericho and Security National Bank. The Project Jericho Bucket Band entertained the crowd at Summer Sky with their amazing drumming skills.

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Child Support Services of Clark County works with individuals and families to ensure children are supported. Another CSS non-traditional approach is the work we do with the Clark County Fatherhood Initiative, which provides programs designed to integrate fathers into the lives of their children. Child Support staff meets with these groups regularly to help fathers overcome barriers to providing meaningful support to their children.

Guid in g Fam il ie s to Ensure the We l l b e in g o f Cla rk Co un ty Chil d re n In 2011, Child Support Services of Clark County (CSS) began to see the results of significant changes in case management structure. In December, CSS was recognized by the State of Ohio for Most Improved Collections on Cases with Arrears in the Large Caseload Division for 2011. Cases with an arrears collection increased 2.42% over the previous federal fiscal year. Since 2005, CSS has witnessed a steady increase in the number of cases behind in child support. However, 2011 was the first year in which the number of cases has gone down from the previous year. Since 2005, the total amount of current child support owed has also decreased. In 2011, current child support owed decreased to $28,033,608.79—down from $31,371,585.70 in 2005. Collections on current child support in 2011 tied with the highest ever finish, and the division also continued to see a modest decline in the total number of child support cases. CSS has restructured the way cases are processed so that the most appropriate action can be taken on a case. While state and Federal rules remain the same, each case has unique factors that must be considered in order to provide the best service to the family as a whole.

At Child Support Services of Clark County, we offer guidance and enforcement to ensure the wellbeing of children is achieved throughout our community.

Parents As Partners Program Yields Success for Families Another important advancement for CSS in 2011 was the growth of the Parents As Partners program. While the five-year “1115 Healthy Marriage waiver demonstration� has come to an end in Clark County, the program it created is far from gone. Parents As Partners was designed to teach healthy relationship skills to parents involved with the child support program. It focuses on helping parents communicate more effectively with each other and better meet the needs of their children. In addition to helping couples to improve relationship skills, the program provides a valuable service to child support clients. As the research suggests, couples

who participate in the program are more likely to make their child support payments—in fact, 80% are paying on active orders. In an effort to provide meaningful assistance to the child support program, we have learned that helping parents improve their communication skills can cut down on the need for traditional enforcement and help provide children the total support they need from their parents.

Did You Know? Couples who participate in Parents As Partners are more likely to pay child support and ensure the wellbeing of their children.

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Healing Power of Family Bonds Child Support Services (CSS) of Clark County often helps parents work together to ensure children live in a loving, supportive environment. One special Clark County couple worked very hard to learn to communicate for their son’s sake, and they made huge progress. They learned listening and communication skills and practiced them faithfully. As a result, they were finally able to agree on ways to discipline, bedtime hours and rituals, and they even learned to talk to each other if there was a problem with their son. Both parents stated that since they started working with CSS, they communicated better and were able to share in decision making. They were both in agreement that although their romantic relationship was over, they could still parent together in a positive manner. Because they had equal parenting time, there was no child support order; instead, their order was medical only. When the mother passed away in May of 2011, the couple’s son was 4 years old. Though the death of his mother was profoundly difficult, the strong bonds the little boy had built with his dad helped ease the sadness and pain of loss.

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Milestone Employee Recognition

Vital Statistics Children under our protection who remain in their own homes December 2008........... 764 December 2009........... 744 December 2010........... 799 December 2011........... 633

40 Years Theresa Perkins 30 Years Steven Ray

Children under our protection who are in our custody December 2008........... 166 December 2009........... 154 December 2010........... 121 December 2011........... 123

25 Years Dixie White • Karen Simms • Marsha Jenkins • Rochelle White 20 Years Chad Lough • Margie McKenzieSheerin • Patricia Mosier • Regina Smith • Renee Southward • Virginia Martycz • Wallace Brown

2011 Expenditures for Selected Services Job & Family Services of Clark County

15 Years Cheri Van Horn • Hurshell Capper • Mary Bowshier • Zoanna Jenkins

Children receiving subsidy for child care December 2008........ 1,329 December 2009........ 1,589 December 2010........ 1,064 December 2011........... 937 Families receiving ongoing cash assistance December 2008........... 840 December 2009........ 1,005 December 2010........ 1,086 December 2011........... 749

10 Years Administration and Operations $4,176,117 1.2% Cherry Cydrus • Cheryl Vicki Case Management (all divisions) $9,862,271 2.9% Houseman • Christina Montgomery • Contracted Services $3,713,345 1.1% Heather Eggenspiller • Disability Assistance Program $440,092 0.1% Individuals receiving health Holly McHenry • Jennifer Smith coverage through Medicaid Food Assistance Program $47,133,666 13.9% • Sarah Wiedeke • Tammi Hively • December 2008...... 27,441 Juvenile Court Placement Agreement $1,000,000 0.3% Tammie Holtzapple • December 2009...... 30,195 Medicaid Benefits* $252,480,266 74.7% Tracy Schwartz-Sullivan • December 2010...... 32,057 Cash Assistance to Families $7,086,898 2.1% Vicki Van Winkle December 2011...... 32,581 One-Time Emergency Assistance to Families $317,339 0.1% Out-of-Home Placement Costs $3,930,627 1.2% 5 Years Individuals receiving food Subsidized Child Care Benefits to Families $5,061,669 1.5% assistance Douglas Rudy • Erin ThomasWorkforce Development $1,627,317 0.5% December 2008...... 20,184 Brodine • Jessica Barger • RidesPlus Transportation Assistance $1,231,585 0.4% December 2009...... 23,365 Nate Eichelman • Karen Wright • Lesley Manuel • Shelby Steinmetz December 2010...... 26,353 December 2011...... 27,283 TOTAL $338,061,192 100.0% Sources of revenue for *Medicaid Expenditures based on 7 months actual, 5 months estimated 2011 expenditures from Individuals receiving job the following sources: training assistance December 2008........... 595 2011 Summary December 2009........... 715 Of Revenue Sources December 2010........... 498 Federal 78.0% December 2011........... 209 State 20.2% 1345 Lagonda Ave. Springfield, OH 45503 P.O. Box 967A Springfield, OH 45501-1037 T 937.327.1700 | Job & Family Services of Clark County is an equal opportunity provider and employer.

Local Children Services Levy


Local Government Funding 0.2% Miscellaneous & Third Party

Individuals paying on child support orders December 2008........ 8,082 December 2009........ 7,823 December 2010........ 8,167 December 2011........ 8,139


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