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CONTENTS Insurance 24 |

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Volume 2 • Issue 9 2013

2013 Top Products


Industry NEWS

6 |The California Tow Truck Association (CTTA) 8 |JERR-DAN Incident Management Body 50/60 Ton Rotator

10 |Worldwide Equipment Supply LLC 10 |New Florida Legislation Benefits Tow Industry, Strengthens NMVTIS Database

Fuel 4 thought

14 | 10 Habits of Highly


Happy Towers company spotlight

16 | Healthcare and the Bottom Line

Lube tAlk 20| Gear Lubes

26| Alexander Insurance Agency 26| Weiss Insurance 27| KBK Insurance Group, Inc. 27| UIS Brokers East, Ltd. 28| Austin Insurance 28| LDC Insurance Services, Inc. 29| Bowers Group IN EVERY ISSUE

30| Wall of the Fallen / Hall of Fame 2

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4 | Publisher Letter 52| HOOKED UP 55| Dealers Place

57| Market Place 60| Ad Index




Professional Your Resource for Towing & Recovery

Volume 2 • Issue 9 2013


o, the Holiday Season is here! 2013 is basically over; Christmas and New Year’s are upon us; and then we head straight into 2014. I hope that you have had a great year. With this issue in your hands now, it completes Tow Professional’s second full year being published. 2013 has been a good year for us; we have kept our blinders on while looking straight ahead focusing on our goal. The goal is simply this: do what we told our advertisers and audience we would do by bringing a B2B magazine to the market that has good business editorial and editorial about their products. The benefits are countless if you just do what you tell somebody you will do. We just returned from the Baltimore Tow Show. This is the largest trade show in our industry, and it was well attended this year, as always. At this show, we earned the business of Jerr-Dan, and we are very proud to partner with them in marketing. We consider all of our customers “partners” and treat them as such. Without the success of each of them, there is no success for us. As we go into the holidays, let’s remember that Jesus is the reason for the season. When you see the many slogans around you, slow down and think about the real meaning of what is being said: "Peace on earth, good will to men," “Joy to the world," "Hark, the herald Angels sing," "'round yon virgin, mother and Child." Think about what each of these things means to you, and then share them with others - especially with others who don't know Jesus.

PUBLISHERS Darian Weaver President & Co-Publisher

Jack Hartsfield Vice President & Co-Publisher

Steve Goodwin Sales Manager __________________________

PRODUCTION Clint W. Cabiness Art Director Hal K. Huber Kattie Spence Graphic Designers Jill Hasty Managing Editor __________________________

The True Meaning of Christmas from the Bible: “And Joseph also went up from Galilee, out of the city of Nazareth, into Judaea, unto the city of David, which is called Bethlehem; (because he was of the house and lineage of David:) To be taxed with Mary his espoused wife, being great with child. And so it was, that, while they were there, the days were accomplished that she should be delivered. And she brought forth her firstborn son, and wrapped him in swaddling clothes, and laid him in a manger; because there was no room for them in the inn. And there were in the same country shepherds abiding in the field, keeping watch over their flock by night. And, lo, the angel of the Lord came upon them, and the glory of the Lord shone round about them: and they were sore afraid. And the angel said unto them, Fear not: for, behold, I bring you good tidings of great joy, which shall be to all people. For unto you is born this day in the city of David a Saviour, which is Christ the Lord. And this shall be a sign unto you; Ye shall find the babe wrapped in swaddling clothes, lying in a manger. And suddenly there was with the angel a multitude of the heavenly host praising God, and saying, Glory to God in the highest, and on earth peace, good will toward men.” – Luke 2:4-14

Darian Weaver and Jack Hartsfield Co-Publishers

CONTRIBUTING WRITERS Cecilia Gonzales D.J. Harrington Dan Messina Leslie Thiele Dan Watson

Executive and Advertising Offices P.O. Box 26308 Birmingham, AL 35260 Toll free: 888-802-8544 Fax: 205-978-1550 Tow Professional is published nine times a year by Over The Mountain Media, Inc., P.O. Box 26308, Birmingham, Alabama, 35260, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices. Tow Professional is distributed to qualified Towing & Recovery's Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher. It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.

For a new free subscription, address changes or corrections, please visit and click on the “subscribe” tab.


Tow Professional | Volume 2 Issue 9 |

............................................... California Tow Truck Association (CTTA >>>


The California Tow Truck Association (CTTA) has just completed another Western States Tow Show in beautiful San Diego. We are so excited to be working with the other associations on the west coast, and the show is a great opportunity to have fun with events and competitions, rekindle friendships, and learn about the newest equipment and processes for our industry. The core of the CTTA is education for our industry, and we did our best to represent this, with a full two-day Level 1 Light Duty course and the introductory one-day Level 2 Science of Towing course being taught. In addition to our courses, we had 18 seminars presented by our vendors on various aspects of towing, business operations including HR and legal issues, and fleet maintenance. Allstate provided a great event with towing procedures for specialty vehicles, and we offered 7 Microsoft computer courses to help with managing your business. We were pleased to have a breakfast Meet & Greet session with 6

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our new Towing and Recovery Oversight Council, our vision for working for legislation to improve our industry. This has been a tremendous success; immediately embraced by the California Highway Patrol, we are already gaining recognition from our legislative contacts, Department of Motor Vehicles, and other regulatory agencies in the state. We also did a mini-conference with other state associations and had a couple of great sessions sharing information, successes, and challenges that we face. Some are unique, but often one of us has faced it in their area, so we can truly support each other. Miller Industries again provided lots of excitement, from an outdoor scaling demo showing the proper lifting and capacity of vehicles to an outstanding Friday night social event combined with a Recovery Theater presentation under the stars. (Of course, the kids had their own version with a showing of Disney’s “Cars.”) Friday, the racers had fun as they brought out John Force & Robert Hight for autographs and a look at John’s Funny Car. Never to be topped is the amazing hospitality at the Town & Country Resort. One visit to a restaurant and they’ve got your preferences memorized. Always a smile from the staff, and I haven’t seen that much cleaning since I moved out from my mom’s. For our Show and Shine competition and renewed interest from the surrounding states, we brought in a pair of independent auto show judges to ensure impartial judging. We had entrants from as far away as Oregon and Idaho, with vehicles ranging from current year to 1946 classics. It was great fun to see families out there cleaning and prepping their entries, and the excitement on the faces of the winners at the awards ceremony. Just imagine the work sorting and prepping your toolboxes to win the “Best Organized” after a 1,000-mile drive over the Sierra Mountains to the show. Of course, our team is already working on next year’s show, so I can’t wait to see what will top this year. Thanks to all the vendors and attendees. Your support helps us to further the towing industry both in professionalism, safety, and education. . For more info contact:

............................................... JERR-DAN Incident Management Body 50/60 Ton Rotator >>>


Shane Coleman showing customers the features and benefits of the Jerr-Dan Incident Management Body during the American Towman Exhibition 2013.

Upon entry into the Baltimore Tow Show, the Jerr-Dan 50/60 Ton Incident Management Body Rotator instantly caught my attention. The first words that came to mind were, “Oh my goodness, WOW!” There was a constant buzz around the truck - people pointing and smiling as they asked the Jerr-Dan personnel one question after the other, to which the knowledgeable staff were happy to answer. All of the units in the booth were awesome, but this one got my vote for “Show Stopper.” Here is some more technical information to help you, as the consumer, learn more. --Jack Hartsfield, Publisher Jerr-Dan’s Incident Management (IM) body was designed with the primary goals of increasing storage capacity and providing dedicated storage solutions for towing and recovery professionals. For storage solutions, Jerr-Dan focused on providing storage for all of the tools and equipment required for one of the most demanding Towing & Recovery programs out there, the Florida DOT Rapid Incident Scene Clearance (RISC) program. In the process of creating dedicated space for everything required for this program, they increased the overall storage capacity of their current body by 140%. But, they didn’t just make it bigger, they included many specifically designed storage solutions for items like: shovels/brooms, DOT cones, cribbing, hand tools, axes/hammers, oil-dry, wheel chocks, all types of rigging…and the list goes on and on. They’ve also provided generic storage solutions including: a mechanics tool drawer box, pullout tool board, adjustable shelves, and pull-out storage trays. All of that said, the most impressive storage solution may be the specially designed chain carousel, which allows various lengths and sizes of chains to be neatly stored and easily accessed by the operator. Other notable features of the body include lockable aluminum roll-up 8

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doors, LED interior and exterior lighting, and steps and handles for access to the top of the body. ….and one final note. The IM body is constructed of a Polypropylene co-polymer, which is low maintenance, corrosion free, extremely impact resistant, and backed by a lifetime warranty. If you would like more information on Jerr-Dan’s new 50/60 Ton Rotator IM Body, please contact them at:

13224 Fountain Head Plaza | Hagerstown, MD 21742-2678 | 800-926-9666


............................................... >>> >>>

New Florida Legislation Benefits Tow Industry, Strengthens NMVTIS Database

A 2013 Florida law that affected state towing procedures has resulted expedited notification of out-of-state owners and lien holders and had a positive impact on the National Motor Vehicle Title Information System (NMVTIS). Effective July 1, Florida law requires a search of the NMVTIS database as part of the towing "good faith" search procedures for out-of-state vehicles, and adds reporting requirements for the salvage and towing industry. Auto Data Direct (ADD), an approved NMVTIS inquiry provider, saw an immediate impact when the law went into effect. “From June to July we saw a 65% increase in the number of Florida towing companies accessing NMVTIS records,” said Auto Data Direct (ADD) President Jim Taylor. “In that same period we saw a 48% increase in salvage vehicle records reported from towing companies.” Florida towing facility operators can now search for vehicle's current state of title online, through NMVTIS, and then request ownership information for non-Florida vehicles from the state identified. Web-based NMVTIS inquiries significantly speeds up the search process and reduces the number of good faith notices sent to law enforcement agencies. The same legislation also requires tow operators report information about salvage vehicles they handle to NMVTIS prior to applying for a Certificate of Destruction and provide proof of reporting at the time of application. The reporting requirements strengthen state titling procedures and provide an additional consumer protection benefit. For more information on Auto Data Direct, Inc.’s services, visit its website at

Worldwide Equipment Supply LLC

Worldwide Equipment Supply LLC now offers a full line of Bracketron Laptop, Netbook, Tablet, and phone mounts to make your vehicle into a virtual office. At an introductory price of $146.99, the Laptop mount offers aluminum construction, easy maneuverability and quick single lever removal of the complete laptop system to restore your truck to normal passenger vehicle operation for dual purpose vehicles. Passenger seat bolt mount eases installation, and accessories such as an accessory outlet phone mount keep your hands-free phone within easy view.

Worldwide Equipment Sales LLC 815-725-4400



Tow Professional | Volume 2 • Issue 9 |

Fuel 4 thought By D.J . H arrington


Habits of Highly Happy Towers

There are certain towers who seem to maintain their joyful state and their love for life – no matter what. You and I probably could agree that some of the towers are definitely “highly happy” towers. It turns out that joyful people tend to have a few habits that help them get the most from life and keep them looking on the brighter side of things. So, if you want to infuse more happiness into your life, right now, make these 10 habits as part of your daily routine.

Habit #1 – Appreciate life Develop an attitude of gratitude and count your blessings. When you start looking for things to be thankful for, you’ll discover more reasons to be grateful. Me, I have bad legs, but I at least have legs. Ads from the Wounded


Warrior Fund remind me just how bad it would be to have a missing limb. These wounded warriors have to retool themselves and learn to embrace Habit #2.

Habit #2 – Keep learning Invest time and energy into continually learn-

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ing and developing new skills. Keep your brain stimulated with exciting information and hobbies. Take a “wreckmaster” class and improve your skills. Get certified!

Habit #3 – Laughter Don’t take life too seriously! Laugh at yourself – and OFTEN. Make light of your circumstances and infuse fun into daily activities. Frequently in my classes, I’ll remind the group that it takes 7 muscles to smile and 28 to frown. Don’t let your face be caught working overtime. Laughter will allow you to benefit from the habit of forgiveness.

Habit #4 – Forgiveness Holding onto anger, resentment or jealousy will only hurt you. Learn to forgive others and yourself for mistakes. Let it go and move on. Towers sometimes want to get even. It’s tempting when things don’t go as they should, but let it go. Forget about it and move on.

Habit #5 – Meditation or prayer More and more research is showing that prayer and meditation has major benefits for health and well-being. They increase positive emotions, life satisfaction and the immune system function. Spending time with nature, expanding your spiritual self through reading

good books, prayer or meditation and just going to church, will help. Take my word for it.

Habit # 9 – Surround yourself with those people who take you higher

Habit #6 – Love

Surround yourself with happy, positive people who truly want the best for you and people who will support you on your journey to success.

Nurture your relationships with family and friends and make it a priority to spend quality time with your loved ones. Be a supportive ear during good and bad times. My parents and all five of my brothers are already fellowshipping with the Lord. I still wish they were here, but I know I’ll send them again one day. Tell your family that you love them before it is too late.

Habit #7 – Stop comparing Happy towers don’t waste their time worrying about what others think or are doing. Happy towers don’t gossip. Let go of the need to judge and criticize others. Instead, concentrate on creating and living your life.

Habit #8 – Be positive Make a determined effort to see the glass half filled instead of half empty. Always look for the silver lining in any situation. If you notice a negative thought creeping into your mind, counteract it with a powerful, positive affirmation.

Habit #10 – Be a thinker I want people to think “outside-the-box.” Spend time each day reflecting on how you can make things better. Ponder this question everyday: “How can I leave earth a better place than how I’ve found it?” Next time I see you, I would love to hear how many of the habits you’ve been able to implement since our last meeting. See you next time. TOW D.J. Harrington is an author, journalist, seminar leader, international trainer, and marketing consultant. He works primarily with customer service personnel, and his clients include such world-class companies as General Motors, DuPont, Caterpillar, AutoData Direct and Damon Corporation He can be reached at 800352-5252 or by e-mail at | Volume 2 • Issue 9 | Tow Professional



By Dan Messina

and the

BOTTOM LINE Another year is rapidly approaching, and we, as business owners, will have a whole new set of challenges facing us. I would never have guessed that healthcare would be such a big challenge. Up until now, most of the small business never had to offer any type of healthcare to its employees. If we did, the employee would have to pay a portion of it. When I ran my business, for the longest time I never offered any type of healthcare benefits. As I built my business, I wanted to give my employees the opportunity to have healthcare benefits, so I offered them a policy where they would pay a part of it and I would pay a part of it. Out of 36 employees, only 5 wanted the benefit. They had other means for healthcare if the need should arise. Now the government is making it mandatory that each employee have insurance. They say the payments can be as low as $40 a 16

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month. That is fun money for most of my employees, and they will be mad when they have to make that payment. Let’s try and take a look at what we will be facing in the future. The following is just an interpretation of what is in the bill. If you are following the news, you know the bill is changing all the time.

Who has to cover their workers? The issue that most people know about is the “employer mandate,” a loose term for a set of fines for businesses that don’t cover their workers. That’s a big issue for small businesses that might be right on the edge of 50 workers. Starting in 2015, any employer with the equivalent of 50 or more full-time workers will have to pay a $2,000 annual fine for each worker, not counting the first 30, if they don’t offer health coverage.

And if they do offer health coverage, it has to meet the law’s “affordability test.” A worker shouldn’t have to pay more than 9.5 percent of his or her income for self-only coverage, and the plan shouldn’t cover less than 60 percent of the costs. If the coverage fails either of those tests, the employer will have to pay a $3,000 annual fine for each worker that goes to a health exchange for coverage and gets a subsidy for it. The catch, though, is that it’s not just businesses with 50 actual full-time workers. It also applies to any business that has the equivalent of 50 full-time workers. In other words, when they add in their part-time or seasonal employees, their hours will add up to at least a few more full-time people. Who counts as a full-timer? Anyone who works at least 30 hours. That’s one of the biggest complaints restaurants and retailers have about the law’ 30 hours just isn’t a standard anyone uses, but it’s in the law now. A lot of business are trying to figure out how they can get their employees to less than 30 hours a week. Some employers are making everyone part-time and cutting their hours. When your employees get mad because of the cut in hours, the service you provide will definitely change and your customers will suffer for the changes. I can see some businesses raising their price to offset this expense. Obama administration officials say 96 percent of businesses in the United States are too small to be hit by the coverage requirements, and of the ones that are big enough to fall under the mandate, more than 90 percent already offer health coverage.

In 2011, as a result of the new law, a business will have to report the value of an employee’s healthcare coverage on W-2 forms. Many companies provide coverage for employee dependents not enrolled in other employer-based health plans up to age 22 or 23; next year, that age limit will rise to 26. All lifetime caps on insurance policies offered through employer-sponsored plans will be eliminated in 2011. Penalties will increase for the misuse of HSA funds, and workers with FSAs and HSAs will not be reimbursed for money used for over-thecounter drug purchases.

The Affordable Healthcare Bill will mean: Outrageous Costs At a time of exploding federal spending and budget deficits, both the House and Senate bills would add far more than a trillion dollars to the mind-boggling financial liabilities we taxpayers already face. Even the stated price tags of these bills are fraudulent products of statistical manipulations. One way they try to reduce costs is to remove a quarter of a trillion dollars in doctor Medicare reimbursements from the bills. Another way they try to balance the books is to impose years of tax increases to fund these bills, before the outrageous spending actually kicks in. When it does, the “cost curve” in later decades will soar upward, and deficits will pile up by the billions. In addition, the bills would vastly expand the already-bankrupt Medicare program. Keep | Volume 2 • Issue 9 | Tow Professional


Soaring Taxes This bill contains taxes that will hit your employees and the owners of small businesses who are counted on to create jobs. Doctors will also take the hit, as they will get millions of new patients paying a very low rate. The legislation also proposes hefty taxes on better private-insurance plans, which would penalize and undermine existing employer-employee benefits packages. These are just a few of the many new taxes and fees the bills would impose on us.

Perverse Incentives

in mind that when taxes go up and cities have financial problems with their budgets, the tow fees could easily be affected.


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The affordable healthcare program will create a gigantic new federal entitlement program that would add millions of new, taxpayer-subsidized claimants for health-insurance coverage. Then it would force insurers to accept all comers—regardless of any actuarial risk factors— and to provide them coverage that is far beyond what many people actually require. On the other side of the equation, the affordable healthcare program will increase taxes on those private insurers, expecting them somehow to pay all the new benefits. It will also increase taxes and fees on

hospitals, doctors, pharmaceutical manufacturers, and the inventors of new medical devices—thus punishing those who create and provide medical treatments. Inevitably, this will deter many of them from developing or offering vital new medical treatments for patients, and it will even force some of them out of business.

I’m not choosing political sides here. I’m on Medicare, so this doesn’t affect me. My wife has a preexisting problem, so she will benefit from the bill if she can find an insurance company to take her. This article is intended in making you think about some new problems you will be facing next year. I have talked to a lot of towers who are ready to just get out of the business. TOW

Lost Individual Choice All the talk of adding “choice and competition” to the health-insurance market is a complete fraud. The bills do not free individuals to buy insurance across state lines —“choice and competition” that would actually reduce the cost of insurance. Instead, the bills propose a host of new mandates on private individuals, employers, and private insurers. Under penalty of fines or jail, individuals will be forced to buy costly coverage, and employers will be forced to provide it. Compliance with all these ever-expanding governmental edicts will drive up the costs for physicians, hospitals, medicines, treatments, and private insurance premiums. Skyrocketing costs will force more and more people into the “public option

Visit for more information.

Broken Promises The pending legislation will not cover all the uninsured; it will not add to freedom of choice for consumers; it will not be “deficitneutral;” it will not “bend the cost curve downward;” it will not prevent illegal aliens from receiving taxpayer-subsidized medical care; it will not prevent government payments from funding controversial procedures such as abortions; and it will not allow people to “keep their current coverage.” The cost to implement an affordable health care program is estimated from $940 billion to $1.76 trillion. Since the government has no money of its own, it must take close to a trillion dollars more from taxpayers in order to afford the first 10 years. Every year after 2021 will cost more than a quarter trillion dollars based on today's estimates. These numbers will only get worse in time because moral hazard will necessarily cause the amount of claims to rise relative to the cost. Even more shocking is the increase in power of the federal government through this legislation. Remember the government will use the IRS to monitor the activity of this new legislation. That means if your company is not implementing this new coverage, you could get a call from the IRS. Think about your business as you run it today. Do you really want the IRS calling on you? | Volume 2 • Issue 9 | Tow Professional


GEAR Lube tAlk


By Dan Watson this issue of Lube Talk, I will respond to the numerous questions I receive from month to month about gear lubes. From the questions I receive, I realize that folks are not really sure what gear lubes are or exactly why they are different from motor oils. I want to briefly introduce gear lubes and discuss their classification system. Then, we will look at proper applications for gear lubes. First, a little knowledge of gears is important in order to understand the function of gear lubes (please refer to Figure One for this discussion). Gears transmit motion and power from one rotating shaft to another rotating shaft, providing multiple applications of power transmission. There are several types and various geometric shapes for gears, but I will only address automotive applications. In Figure One, spur gears, bevel gears and hypoid gears are displayed; sun and planetary gears will be discussed with automatic transmission systems. Spur gears are simple gears with easily meshing gear teeth that transfer power between parallel shafts. Bevel gears allow intersecting shafts to transmit power. Hypoid gears facilitate the transfer of power between non-intersecting shafts at right angles. The important concept to grasp in these gear sets is the action of contact and sliding motion. The spur and bevel gears are engaging and rolling in motion, whereas the pinion and ring in the hypoid gears are contacting and sliding. This sliding action allows the Hypoid gears to transmit greater power (the force is distributed over the sliding area), providing for smaller differentials in auto and truck applications.


Design and Function of Petroleum/Synthetic Gear Oil With this summary introduction to gears, we can now go forward with the design and function of gear lubes. Gear lubes must achieve the following: •

Provide for proper shifting in manual transmissions at all temperatures

Maintain fluid separation of moving metal surfaces

Reduce friction and wear

Lubricate associated bearings

Prevent scoring of highly stressed gears

Provide fluid flow in cold temperatures

Remove heat during operation to maintain safe temperatures

Demulsify (separate from water)

Prevent rust and corrosion

Resist foaming and dissipate entrained air bubbles

Be compatible with all seals

Gear lube is a complex product accomplishing a multitude of functions, and if any of these functions are ignored, it can result in damage to the components.

Gear Types (graphic courtesy Amsoil) 20

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Lube tAlk Classification of Petroleum and Synthetic Gear Oil The American Petroleum Institute (API) establishes the service classifications for transportation gear lubes as follows: • GL-1 through GL-3 designates gear lubes for light loads on spiral and bevel gears. This classification is usually satisfied by motor oil. • GL-4 designates the type of service characteristics of gears, particularly hypoid, in passenger cars and other automotive equipment operated under high speed/ low torque and low speed/high torque conditions. • GL-5 designates the type of service characteristics of gears, particularly hypoid, in passenger cars and other automotive equipment operated under high speed/shock load, high speed/low torque, and low speed/high torque conditions. The Society of Automotive Engineers (SAE) establishes the system to classify gear lubes by viscosity grades. The exact values for the viscosity grades are beyond the scope of this article; however, understanding the designation is important. Gear Lubes use a designation such as 75W-90 to indicate the viscosity grade. The 75W is the winter rating, and it establishes the cold weather performance of the


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lubricant. The 90 is the operational viscosity (measured at 210ºF). The lower the W number, the better the lube oil functions in cold weather. The higher the second number, the more viscous (thicker) the oil. Manufacturers stipulate the required GL and SAE classifications for a particular gear set. The recommendation is based on the geometry (spur, bevel, hypoid etc.), as well as on the load and environmental conditions. Automotive applications usually come down to transmissions and differentials. Materials used in the construction of the components like transmission synchronizers can require different types of additives in the gear lubes. Gear Lubes are formulated by selecting base oils from petroleum or, in the case of synthetic gear oil lubes, synthetic oils and then adding in specific chemicals to achieve the rated classification. The additives consist of anti-wear, anti-foaming, anti-oxidation, demulsifiers, corrosion inhibitors, friction modifiers, viscosity improvers and extreme pressure additives and specialty additives where required. The specific formulations are determined by the manufacturer, and all gear lubes are not created equal. OEMs (Original Equipment Manufacturers) determine the required gear lubes for the gear sets in their manufactured products. You can find the specified gear lube listed in the owner’s manual,

and, in general, this is the gear lube you should use. Look for a viscosity rating, like 75W-90, and a classification, such as GL-4 or GL-5. A classic error made by consumers is to buy thicker gear lube in order to get “better” protection. While there are times when using a 75W-140 or 75W-110 instead of the specified 75W-90 is appropriate, such a change should only be made on the advice of a lubrication professional. The failure rate for gears is very low, but the failure rate for bearings is not so low. Bearings are better lubricated by thinner oils, so the change to a thicker lube in the gears increases the likelihood of bearing failures. Towing is a heavy duty use of the vehicle, and, depending on the combined gross vehicle weight (including trailer), it may be prudent to use a heavier weight gear lube. The action of shifting transmission gears can hammer the gears in the differential when pulling heavy loads. Thicker gear lubes provide better shock absorption at the gear face and prevent spooning or cupping gear teeth. Some gear lube manufacturers have started to offer 75W-110 in order to provide better protection when pulling heavy loads without sacrificing as much fuel efficiency as 75W-140. If you plan to use your vehicle for heavy towing, my advice is to not guess. Contact a lubrication specialist and get the recommendation that is right for your vehicle and your driving conditions. The transmission is nothing like the differential and rarely will GL5 gear lube be required. When there is a gear lube specification, it

will routinely be for GL-4. GL-4 gear lubes contain less extreme pressure (EP) additives and are suitable for brass alloys. Some transmissions use brass synchronizers and the sulfur-based EP additives can react with brass and destroy the synchronizers. A great many manual transmissions are now using automatic transmission fluid or motor oil. Others even use certain synchromesh fluids developed by the manufacturers. The best policy is to stick with the recommendations of the transmission manufacturer.

Petroleum or Synthetic Gear Oil? When selecting gear lubes for your vehicle, you will have to choose between petroleum and synthetic gear oil. There is no argument in the lubrication profession over this question; synthetic gear oil is overwhelmingly superior in every category measured. Large trucking companies, like UPS for instance, use nothing but synthetic gear oil for better fuel economy and to extend equipment life. In a future article, I will provide an in-depth comparison between petroleum and synthetic gear oil. TOW For questions and/or comments, contact me via my website,, or by email at | Volume 2 • Issue 9 | Tow Professional



SO HIGH! ecently we had an insured come into our office, and, upon noticing how nicely decorated our office is, he remarked, “So that’s why my insurance is so high!” What the insured did not know is that Cally Alexander has an eye for decorating. With a couple of gallons of paint, a few nice paintings strategically placed and, of course, an office full of women, she can turn a barn into a five-star hotel lobby. I took care of the insured’s issue at the time and then proceeded to explain the real reason as to “WHY” his insurance was so high. In the course of the past 15 years, I have seen many insureds make the same incorrect assumption: the “AGENT” is raising my insurance premium each year to pay for all this. It is neither the agent nor the agency that controls whether an insured’s rates increase, decrease or renew as expiring. Though insurance companies will have a state-approved base rate, there are many other factors that will affect the premium…some being location of the business, years in business, experience of the owners, age of the units, turnover in drivers, along with other factors. And, of course, one of the main reasons is “CLAIMS.” Just as “LOCATION, LOCATION, LOCATION” of a restaurant may make or break their success, “CLAIMS, CLAIMS, CLAIMS” often determines a towing company’s success and the premiums they pay. With a few extra steps, an insured can almost eliminate this issue as a reason for premium increase. Rarely will you find a “CLAIM FREE” business, but taking the time to follow the steps below may decrease the risk of claims, therefore potentially avoiding a non-renewal or massive increase in premium.


KNOW YOUR DRIVER BEFORE YOU HIRE When hiring drivers, many owners will have the prospect take a drug test, driving test and possibly a written test. What they fail to do is check the prospective driver’s driving record. As part of the insurance submission requirement, an agent will run the MVR (Motor Vehicle Record) on a prospective driver. The individual may have some infractions but still qualify per the insurance company’s guidelines. Due to the “Privacy 24

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By Cecilia Gonzales with Leslie Thiele Act,” an agent is not permitted to share with the insured as to what is shown on the MVR. If you, as an employer, are truly interested in hiring an individual as a driver, consider asking the prospect to provide you with a copy of their MVR. For a small fee, anyone can obtain a copy of their MVR on the Internet from the Dept of Public Safety. This report will give you some indication if this individual has a need for speed, is careless in their driving, or is “Accident Prone.” If the driver has nothing to hide, and is serious about the job, this could be beneficial to both. Most drivers have experience with another towing company; ask for and always call their references. It’s possible they are looking to move to another towing company for a reason, one that could come with a cause for concern. Knowing who you are hiring could save you money down the road. TRAIN DON’T DRAIN Whether you hire someone that has experience or is a newbie to the towing industry, TRAIN them your way and to your standards. Don’t rely on what they learned from their prior employer, as it may not be the correct way, YOUR way. Remember, they represent your business, and what they do or don’t do could result in a claim. Most cargo claims are the result of a driver not following the correct procedure in loading, unloading or tying down a unit in tow. Worn equipment and a driver that takes shortcuts is a claim waiting to happen. A regular check of the equipment and the unit by a properly trained driver is essential in avoiding cargo claims. A driver that goes from Dr. Jekyll to Mr. Hyde behind a powerful wrecker is a danger to the community and your business, with a potential of causing high liability claims and pay outs. Have you seen a tow truck with a vehicle in tow try to beat a red light? What about the driver who just “tapped” the car in front of him yesterday, today and will probably do it again tomorrow? The next time it may be more than just a tap! What about the medium tow truck towing an 18 wheeler? Oops,

tion of poorly trained drivers or lack of management supervision. If an insured has several years of frequent claims or high monetary claim pay outs due to driver error, it could be a deciding factor in the premium. As a towing company, review your losses. Why are they happening? Is it a particular driver, a lack of following procedures, old or worn out equipment, etc.? Once you determine the reason, decide what needs to be done to avoid the issues in the future. Contact

your agent and together form a loss prevention plan in order to potentially prevent a claims related increase. With a plan in place, the statement, “So that’s why my insurance is so high” could be a phrase of the past. TOW

Alexander Insurance Agency

did he just drop that?! Every claim, liability, cargo or otherwise comes at a price. Deductibles have to be met, hitting the pocketbook of the owner. Training a driver properly and holding the driver accountable to your standards will keep you from draining your bank account with deductibles and higher insurance premiums. SINK OR SWIM…. The public will remember a towing company by the driver that performed their tow. A poorly trained or irresponsible driver could sink your business. A properly trained and responsible driver with a good attitude and a concern for others in their time of need could have your business swimming towards a prosperous future. Whom you choose to hire and how you choose to train can make a difference. Knowing how the driver’s actions can affect your insurance premiums is a beginning to understanding as to why your insurance premium may be so high. As mentioned earlier, most insurance companies start at a base rate and will then increase or decrease premium based on several factors. Though insurance premiums will almost always increase from year to year due to inflation or the cost of living, you can keep some of the cost down. Claims are going to happen, and when they do, your insurance company will be there to take care of you. Even when you, as an employer, are doing everything possible to avoid claims, there will be that one claim that was unavoidable. Most insurance companies understand this and will usually work with the agent in keeping the premium increase to a minimum. When your policy comes up for renewal and there is a pattern of frequent claims or same driver claims, it raises a red flag. The insurance company could view this as an | Volume 2 • Issue 9 | Tow Professional



With over 35 years selling “Towing” insurance, Larry & Cally Alexander established an agency that has weathered the changing times. Once it was difficult to find an agency or an agent that knew what a towing policy was. Over the years, agents have realized the need for tow insurance, and many have begun to offer towing policies. AIA, Inc. has the experience, knowledge and qualified agents to discuss the coverages and concerns a tower may have and are able to offer competitive quotes based on their needs. With a combined total of 30 years experience in the insurance industry, agents Leslie Thiele and Rachel Herrera know the special coverages required. With AIA, Inc.’s reputation for exceptional customer service, they are able to respond quickly and competently to an insurance quote request. Larry & Cally founded the agency on three principles that the agents & staff still hold to: Commitment, Service & Integrity. AIA, Inc . is committed to continue servicing the towers with integrity. TOW Alexander Insurance Agency, Inc. PH: 800-950-7911 / 210-366-1455 FX: 210-366-1455


Tow Professional | Volume 2 • Issue 9 |

company spotlight

WEISS Insurance Cindy Horn, Janice LaVitte, and Bryan Westfall are a unit at Weiss Insurance that specializes in various transportation risks. They design your insurance policy to fit your insurance needs. Not all risks are identical; years in business, your own loss experience, driver experience, and type of business will affect your insurance cost. They understand your business and your business needs. They wear many hats as independent agents, representing various insurance companies, which allow them to “design” a policy for you. Towing, Transportation, Repossession, Cargo, Excess Cargo, Garage and or Repair Facilities, and Auto Sales are some of the types of business that they write. They have markets for worker’s compensation, group health, property, general liability, and personal insurance. They are an “all lines” independent agent agency. TOW

Toll free (866) 377-4674 Cindy (636)534-7226 Janice (573)547-7782 Bryan (636)534-7239 Fax (636) 534-7926

company spotlight

Specialized Tow Truck Insurance The Personnel of KBK have been involved in the design and marketing of Towing Insurance since 1987. PROGRAM DESIGNED FOR PROFESSIONAL TOWERS Is Towing your main business? If so, this program was designed for you. Also covers most of your incidental operations Broad Coverage Prompt and fair claims handling COVERAGES • AUTOMOVILE LIABILITY • AUTOMOBILE PHYSICAL

company spotlight

DAMAGE • GENERAL LIABILITY • Garagekeepers Legal Liability • On Hook - Cargo • Hired Car • Non-Ownership • Property Renewal credits For Safety Training Policies within 30 Days SAFETY PROGRAM • Video • Safety Manual • Monthly Safety Letters TOW

KBK Insurance Group, Inc. 1425 Sams Ave., Suite 201 Harahan, Louisiana 70123 1-800-229-5927 Fax: 504-736-9030

Douglas Shulman, President of UIS Brokers East, Ltd., began providing insurance packages for tow truck operators in 1980. Seven years later, he founded UIS Brokers East, Ltd. to offer towing services comprehensive coverage, competitive rates and the industry's highest level of service. Over the years, UIS Brokers East expanded into related industries, including auto repair, body shops, auto transporters, collateral recovery and non-franchised auto sales. Today, UIS Brokers is one of the leading insurance brokers in the country specializing in the auto servicing and transportation industries. Our professional staff of industry experts know local, state and federal requirements. But just as important, they know the business requirements of the companies we serve. TOW UIS Brokers East, Ltd. 1-888-258-2571 | 914-347-6661 fax | Volume 2 • Issue 9 | Tow Professional


company spotlight

Austin Insurance has specialized in Towing & Recovery insurance since 1991, and they are dedicated to quality service. By working with many different companies, they can offer a competitive insurance package. No matter if you own one truck or 30, are located on the East coast or the West, they are willing to ful• Auto Transporters fill your insurance needs. • Trucking Insurance Austin Insurance, Inc. has specialized in provid• Motor Truck Cargo ing coverage for towing operations for many years. • Salvage/Recyclers They have many companies to offer comprehen• Pollution Coverage sive packages to provide protection for all aspects of • Umbrella your business. • Workers Compensation Austin Insurance, Inc. provides repossession in• Bonds surance at affordable rates, including "wrongful repossession," hold harmless, and employee bonds. They also offer the following other coverage’s. Please contact them for further information or with any questions you may have. At Austin Insurance, Inc., "We'll come see you" isn't just a catchphrase. They want to provide you with not only insurance, but a full understanding of your coverage's, and they will do all that they can to make that happen, including coming to see you! TOW

company spotlight

We at LDC INSURANCE SERVICES, INC. have over 20 years’ experience in the Auto Transportation insurance industry. We personally understand the operations and coverage needs of today’s professional Tower and Auto Repossession Businesses. Our programs are with A Rated Insurance Companies with underwriters who have developed many of the coverage forms used today. Coverages we provide are: Auto Liability, General Liability, Garagekeepers, On-Hook, Wrongful Repossession, Property, Inland Marine & Excess. Increased Liability limits are available along with Direct Primary Garagekeepers. Policies can be written to include coverage for Auto Repair Shops, Salvage Lots &Used Car Sales. We keep our clients year after year, because of our Personal Customer Service, the Best Pricing available, and our knowledge of the business TOW Contact us today for a quote or simply complete our Quick Ap-

Austin Insurance, Inc. Rob Austin Phone: 270-444-6818 Toll Free: (800) 548-7539


Tow Professional | Volume 2 • Issue 9 |

plication on our website: (480) 988-1768 | (877) 988-1768 (480) 275-8259 fax |

company spotlight

YOU KNOW TOWING! WE KNOW TOWING INSURANCE! Bowers Group is celebrating our 100th Anniversary in 2013. We have developed many insurance programs over the years. Our Towing & Recovery Program started in 1986 and has been one of our most successful. Bowers Group represents 5 insurance companies that insure towing contractors, allowing us to address almost any situation. One of these company programs is exclusive to Bowers Group in the states of OH, MI, IN, IL, MN, WI, and IA. Bowers Group currently insures in excess of 100 towing companies throughout the Midwest. Bowers Group offers coverage for light, medium or heavy duty towing. Garage/General Liability, Garagekeepers, On Hook/Cargo and necessary Property coverage are all available in one policy with interest-free, monthly payment plans.

Some of our business associates say it best: “I feel Gene Francisco of Bowers Group protects our business like it’s his own. His entire staff affords us friendly, personal, prompt and professional service.” Vaughn Gobel, Gobel’s Auto Body & Towing, Inc., Poland, OH “Bowers Group’s attention to detail and knowledge of the towing industry gives us confidence we meet or exceed all local, state and national insurance requirements.” Nick Laneve, A&M Towing & Road Service, Inc., Girard, OH “In dealing with the transportation industry, one faction of that industry relies heavily on timely and accurate insurance filings with the Federal, State and local governments. It is exceedingly important that a motor carrier’s insurance agent be aware not only of the proper coverage for his insured’s protection but also the filings necessary to keep operating authorities active. One of the best agencies that I have worked with is Gene Francisco and the Bowers Group. They have the expertise that is required to ensure that you, the motor carrier, are protected.” Dave Cavanaugh, President, Transportation Management Consultants, Inc. TOW (800) 837-6146 | | Volume 2 • Issue 9 | Tow Professional



Tow Professional | Volume 2 • Issue 9 | | Volume 2 • Issue 9 | Tow Professional


Every December, to round out another year, we give you our roundup of the hottest products and services that came across our desks from manufacturers and dealers in the

towing market. This year's list spans an impressive amount of categories, including towing software, GPS, damaged vehicle movement systems, synthetics, tools, lights, and many others. This issue should be your company’s wish list going into the new year, as you continue to evaluate and select products to help you operate your towing facility more effectively and efficiently. In every issue through the year, every single product or service we cover in the magazine is there because we think it’s something that you will find useful, so we're excited about each and every one in all of our issues. Our sole mission is to help you make purchasing decisions, so we’re all about products, all the time. This list reflects the “best of the best.” It is a great time to be an owner of a towing or repossession company, because the market is overflowing with options for great products and services for your facility. Here are some of the products and services that stood out to us this year. 32

GAITHER TOOL Gaither’s Bead Bazooka™ combines the most powerful Automatic Rapid Air Release System and easiest-to-handle tank for seating tubeless tire beads. Simply fill the tank, aim the Double Barrel, and FIRE!! The instantaneous blast of air from the 9 liter tank will work on all truck, passenger, motorcycle, and ATV tires, as well as a wide range of OTR and AG tires. Why Gaither’s Bead Bazooka™ (#BB9L)? • Automatic Rapid Air Release System makes it the most powerful bead-seating device in the market. • Easy-to-handle tank allows for comfortable operation in shop and service truck. • Light weight (15 lbs.) reduces stress on technician. • Push-button trigger allows technician to keep both hands on the tank for more control, making it safer than manual-release tanks. • “Slotted” Double Barrel directs the air for best overall lift. • Fully ASME, CE & TUV certified • Patent-pending design, patent-pending Automatic Rapid Air Release System and registered trademark Gaither Tool | Jeff Alexander | | (217) 245-0545

HAWK HOOK The Hawk Hook bridges the gap between tow driver and costly recovery diver. Grab hold of a submerged vehicle before anyone gets there. Still using a J-hook? You are wasting time and money in

Tow Professional | Volume 2 • Issue 9 |

swift water situations. Hawk Hook will change the way you do business. Minimal water entry, no waiting for and paying for costly divers! Also makes a great tool to cross train with the local Fire department. TOW applications •Window punch offers easy positioning of tool • Screws onto extension pole, keeping you out of water •Self-locking mechanism secures hook •Eliminates need for diver •No wasted time waiting for diver 816-935-3189

2013 Top Products DETROIT WRECKER LIL'HERCULES & HERC-0-MATIC WHEEL LIFTS In keeping with its ongoing tradition of commitment, superior products and support, DWS has released its new underbody line of wheel lifts. Offering the most advanced concept and design available today, the "LIL HERCULES" product line is the strongest, most durable light duty wheel lift built by anyone today, period! Available in both standard "L" arm wheel grid and self-loading style, you will find nothing stronger or more durable anywhere. Manufactured with greaseable, replaceable heavy bronze bushings on all pivot points and the massive two piece crossbar pivot pins, this is the strongest light duty wheel lift on the market. Its 3500lb extended capacity and 65" reach will outlast the competition hands down! DWS has built a stronger and more versatile under lift using state-ofthe-art CAD design software. Strength in all the critical areas but keeping the unit weight as light as possible. This gives you more lift capacity without sacrificing your truck’s GVWR, saving you costly frame and spring repairs down the line. Standard features include 12volt pump (that has a duty cycle of 8 mins, while others give you a unit that has a duty cycle of 2 mins) optional clutch pump ready valve at no charge. A 15' hand held control, adjustable mounting brackets for all types of pickups. The basic LIL HERCULES can

OIL PAN DAMAGE STOPS HERE For far less than the cost of a single oil pan damage claim, the revolutionary Pan Pillow will virtually remove oil pan damage from your operation. Made from the highest quality components, the Pan Pillow will give you years of worry-free towing. Minute to install, the Pan Pillow is simple to use and the ONLY product on the market that solves the costly and widespread problem of oil pan damage. Don't wait until your next claim before you introduce the Pan Pillow to your operation. For More Info visit or call 780-908-6560

be field retro fitted to the HERC-0-MATIC with ease! A massive two piece pivot pin gives more bearing surface and keeps the pivot plates from spreading apart. All designed to keep your equipment on the road making profit, not in the shop for repairs! The "LIL HURCULES" can be shipped to your facility or factory installed in DWS's manufacturing and customer service plant. Come in and visit our large showroom and see how we design, machine and manufacturer all of the DWS product lines. For over 20 years, our LOW LOADER still has the lowest load angle of any flatbed sold in America today! For any and all of your towing equipment needs, call or email us. We stock one of the largest inventories of repair parts in the industry. From online our catalog to our massive showroom, we're here to assist. If you need technical help, you can always feel free to call our service dept. We have the know-how to get you the correct information to make your own repairs easier. Being one of the oldest and largest give DWS an edge. So can you. Check out our website, give us a call or stop on by. You'll be glad you did! The Detroit Wrecker line of equipment and DWS are in your corner, now and for the long haul! Detroit Wrecker Sales 19630 Fitzpatrick, Detroit, MI 48228 Local: 313-835-8700 • National: 877-TOW-0030 Fax: 313-835-4838 Webstore: Email:

ALUMINUM AND METAL CLEANER/BRIGHTENER This product is designed to make the cleaning and maintenance of all polished metal surfaces fast, safe and easy. Requires no polishing or buffing, and the desired effects are achieved with minimal effort. Removes rust stains. Key Points: • Excellent on Diamond Plate and Wheels • Cleans and Brightens aluminum, stainless and chrome • Replaces multiple acid blends; does not contain hydro-floric acid • Will not etch or attack polished surfaces • Safe on painted surfaces and decals • Cleans and brightens without polishing or buffing • Will not haze or dull aluminum; outperforms other formulas Shield Solutions LLC 877-474-7501 | Volume 2 • Issue 9 | Tow Professional


WIRELESS 4-PERSON COMMUNICATION SYSTEM IN THE TOWMAN STANDARD CASE Sonetics’ wireless portable 4-person system offers a complete solution for effective communications in demanding conditions. Rugged and reliable headsets offer full-duplex communication with hearing protection and superb noise-canceling microphone technology. System can be used in all weather conditions. The system includes all necessary chargers and components. Four wireless headsets and a battery-powered portable base are enclosed in a Pelican Case for easy transportation / storage and charging. With this technology, you can upgrade to 16 head sets at a later date and they all will communicate with each other, plus you will receive a Bumper to Bumper 2 Year Warranty on all components. Your team will look and act more professional to all personal on the scene. The Recovery scene will start off and remain calm during the recovery. No more yelling and arm waving trying to get attention of another operator or rigger. Reduce stress and wasted time being able to communicate with everyone on all sides of recovery scene. Your choice of colors: Grey / Safety Yellow / Now in Stock Black with One Side Slotted Ear Cup.

I-Bolt is a universal tow eye with a 2” x 1 ½” loop connected to a 7” long steel shaft with unique gripping teeth that lock into the threaded holes on the front or rear of imports and some domestics. Insert the I-Bolt into the threaded hole engage the gripping teeth by turning the loop clockwise (while holding the knurled 1 ¾” knob) until the teeth engage behind the nut or in the threaded hole.

The Towman Case from RP Recovery Consulting Service E-Mail: Phone: 315-730-6566 | Like Us on Facebook: RP Recovery Consulting

Steck Manufacturing Co. 1115 S. Broadway | Dayton, Ohio 45417 937-222-0062 |


LIFT & TOW’S SERIES 5 Lift & Tow’s series 5 system is the advanced version of the series 3 system. The series 5 is a hidden wheel system that rests underneath your truck to tows cars, pickup trucks and vans. The system has adjustable arms (12’’-17”) and wheel lift shoes that expand to fit myriads of uniquely shaped vehicles. Additionally, the series 5 model has a hydraulic control system that extends 62’’ from the back edge of the bumper. The 5 series powers up and down, as well as in and out. Additionally, it has a 3,500-pound lift and 7,500-pound tow, providing drivers with the convenience of powering the boom out. The series 5 system costs just $4,950.00. Lift & Tow | 7660 Molly Pitcher Hwy. | Shippensburg, PA 17257 | Toll Free: 866-494-6500 | Local: 717-532-5558


Tow Professional | Volume 2 • Issue 9 |

2013 Top Products FORD Ford found that 97% of Super Duty truck customers use their trucks for towing. That research prompted Ford to develop the new 2013 Ford tow trucks that focused on delivering best-in-class towing and payload capability with best-in-class power and fuel economy. In addition, the new Super Duty Ford wreckers offer an improved ride, improved handling, and a multitude of safety enhancements. The best feature of the Ford Super Duty tow trucks is their ability to be day-to-day work partners, capable of taking on any job. The all new Ford Super Duty tow truck lineup offers a wide range of options to meet the needs of towing and recovery professionals. Ford tow trucks for sale are available with Regular, Super and Crew Cabs, in F-250, F-350 and F-450 Super Duty configurations. The F-250 and F-350 Ford tow trucks for sale have three available engines: V8, V10 and a Power Stroke diesel. The F-450 Ford tow truck for sale is available only with the diesel engine. Body configurations and load capacities are as varied as your job demands, making a Ford tow truck a good fit for almost any requirement. Whatever Ford tow truck, wrecker or rollback carrier you choose, the Super Duty F-Series allows you to configure your truck in many different ways and offers options that take it from a basic work truck to a high-tech mobile workspace. Fully equipped, with numerous work-friendly features such as: tilt wheel, in cab controls, factory brake controller, power seat, keyless entry, power windows, locks and mirrors, and more, Ford Super Duty tow trucks blend power and capability with exceptional comfort. Built to meet the toughest demands of heavy duty towing and hauling, new Ford tow trucks for sale are the right choice for a wide variety of towing and recovery operations. Super Duty Ford rollback and wreckers are already the most popular tow trucks for sale on the market. The new 2013 Ford lineup of tow trucks, rollbacks and heavy duty wreckers continue their legacy as America's ultimate work trucks for hauling and towing. Ford | | Volume 2 • Issue 9 | Tow Professional


COLLINS HI-SPEED®DOLLIES For over 40 years, the unique dolly innovations of Collins Manufacturing Corp. are quite numerous. Besides being the first to invent an articulating dolly that actually lifted a car off the ground, without the aid of jacks, in 1972, thereby changing the towing industry worldwide, Collins was also first to introduce: • 1977: Safety Ratchets; protects towers from injury while lifting vehicles with dollies • 1986: Safety Locks; helps prevent dollies from dropping while towing • 1995: Aluminum Axles; now the industry standard, at only 22 lbs. per axle • 2000: Greaseable Hubs; more convenient serviceability • 2006: Aluminum Greaseable Hubs; up to three times lighter than steel hubs • 2006: Replaceable Components; the only dolly that can be repaired on the spot • 2006: Lightest-Weight Dolly; as light as 48 lbs. per side • 2007: Aluminum 8" Wheels; first ever in the world! Five-hole, polished, mags, Cool • 2009: Two-Toned Zinc Plating; with polished aluminum mag wheels = Eye Candy • 2010: Square Aluminum Pry Bar; tower input gives back to the industry @ 5.9 lbs. • 2011: Tow Cradles; From Tow Solutions, transports vehicles without wheels and tires • 2012: Aluminum Carrier Dolly System; addresses issues of loading cars on carriers

Collins offers the heaviestduty dollies, rated at 4,280 lb static-load capacity. Between their tried and proven HiSpeedQDollies for the highway and their new patent-pending Carrier Dolly System, all dollytowing bases are now covered. Collins' latest innovation, the aluminum Carrier Dolly System, is quite

simple where it solves all the problems of Carrier loading; all-wheel drive vehicles, hybrid vehicles, and electric vehicles, whose wheels are locked by the transmissions and won't roll, are now easily moved with the carrier dolly system. The dolly lifts the vehicle and the aluminum tow bar hooks to the dollies. The winch cable is then hooked to the tow bar, not the vehicle, and pulls the dollies up the flatbed. The vehicle simply rides the carrier dollies. This is especially handy when there is no place to hook onto various vehicles -- in fact, nothing ever touches the vehicle. With the tow bar inverted and fitted to either of the carrier dollies, it now becomes a motorcycle dolly for winching up the carrier, as well. For vehicles without wheels, the Tow Cradle works perfect with the carrier dollies. Rolling the vehicle up the bed is a far superior system vs. dragging it up and then back down the bed, damaging both bed and vehicle. Since experience, good and bad, is the premium schoolmaster, hindsight truly becomes the best vision forward. With four decades of hindsight and several patents awarded, Collins is the undisputed leader in dynamic dolly design. Visit or call 541-774-9220.

DYNAMIC 601 SLIDE IN REPO UNIT 4,000 lb Capacity 7,500 lb Tow Capacity The New Dynamic "Slide In Unit" comes complete with an electric over hydraulic pump (engine mounted clutch pump kit optional) in cab controls, 74" reach, 36" tow height. The “Slide In Unit” is perfect for your dual rear wheel pick up. Class 3 Receiver Tow Hitch. Built in saddle & chain boxes. Easy bolt in installation. Bumper removal is not necessary. • 3 gpm ELECTRIC/HYDRAULIC PUMP • 601 Slide - In (4000 LB LIFT CAPACITY) • 4 GAUGE HARNESS w/ QUICK DISCONNECT & 200 amp FUSE • 73” LONG BED FRAME • 74” WHEEL LIFT REACH • 36” TOW HEIGHT • ELECTRIC OVER HYDRAULIC SYSTEM • IN CAB CONTROLS • WHEEL SPACER BLOCKS • TRAILER HITCH RECEIVER • SAFETY CHAINS • STRAPS & RATCHETS • CHAIN BOXES


Recommended Chassis Info: We suggest for safety & long lasting performance without worry. The Slide In Unit should be installed on a 10000lbGVW chassis with dual wheels. Also, we recommend that frame reinforcing be done. 800-831-9299 |

Tow Professional | Volume 2 • Issue 9 |

2013 Top Products CLORE AUTOMOTIVE Clore Automotive presents the Jump-N-Carry Model No. JNCAIR, which combines legendary Jump-N-Carry jump starting performance with the convenience of an onboard air delivery system. Packed with great features, the JNCAIR sets the standard in multifunctional professional jump starting. It features exclusive Clore PROFORMER battery technology, specifically developed for vehicle jump starting applications, delivering high peak power, extended cranking power, numerous jumps per charge, and a long service life. The JNCAIR features a built-in charger with automatic charging capability and industrial-grade HOT JAWTM clamps that provide maximum power transfer to the vehicle and easily penetrate corrosion on vehicle battery terminals for a secure connection. Its extra-long 68” heavygauge cables remain flexible in extreme temperatures and allow ideal unit placement while jump starting, and its onboard air delivery system features a built-in air gauge, 12 ft. coiled air hose, and screw-on chuck for easy tire connections. |

MODULINE Moduline has been the designer and manufacturer of quality Americanmade, modular aluminum cabinets for your shop for over 25 years. The de-

signer appearance of their PROII™ line of cabinets is certain to enhance any shop. Yet, don’t let their incredibly good looks fool you; their aluminum cabinets are workhorses that will stand up to the daily rigors of any shop environment. They are even backed by a lifetime warranty Moduline Cabinets | (888) 343-4463 | Volume 2 • Issue 9 | Tow Professional


DIG OUT CHAINS Dig Out Chains are used on trucks when you are stuck in the snow, ice, or mud. You can use them off road, in truck docks, or parking lots to gain traction effectively. Easy to install, easy to take off. ** NOT FOR HIGHWAY USE ** ** DO NOT USE HOLE WHERE THE VALVE STEM IS. THIS MAY CAUSE DAMAGE**

E – Z OUT STRAP E – Z OUT STRAPS are used to get automobiles out of the ditch and clear the highway quickly. It’s as easy as 1-2-3. STEP #1 – RUN THE STRAP THROUGH THE WHEEL. STEP #2 – WRAP THE LOOP END OF THE STRAP BACK TO THE HOOK. STEP #3 – HOOK THE WINCH LINK TO THE RING IN THE END OF THE STRAP TO WINCH OUT. S & J Manufacturing, Inc. | 203 Commerce Drive | Cuba, MO 65453 Phone: 573-885-4460 | Fax: 573-885-335

Custer Products Expanding LED Work Lights Custer Products has introduced several new high powered work lights to their LITE*IT. The new lights range from an 8Watt PAR36 replacement light to a 9000 lumen 120Watt LED light. “We now have a LED work light to fit almost any need, helping to make the work environment safer and more productive,” said Brad Custer, president. “We’ve had a tremendous response in a short period of time on our new LED work lights.” Custer Products Ltd has been supplying quality products to the towing, agricultural, trucking, trailer and safety industries since 1993. They currently sell to a network of customers throughout the US, Canada, Mexico, South America, and Europe. Custer Products strives to provide first-class customer service, quick order fulfillment, and innovative solutions to their customer’s needs. Call and ask about what’s new at 800-490-3158 or email

ECM Performance ECM Performance can restore any Cummins DPF equipped vehicle back to full reliability with their unique ECM reprogramming service. Ship them your Cummins ECM and get it back 48 hours later for 100% code free operation. They also offer onsite service. ECM Performance reprograms or “tunes” Engine Control Modules (ECM’s) for DPF equipped Cummins engines (ISX, ISB 6.7 & ISC 8.3, Paccar PX6 & PX8) for Ford F650 - F750, Peterbilt, Freightliner, Kenworth, Sterling Trucks, Thomas Bus and more. Are you experiencing clogged/cracked DPF filters; constant cleaning; excessive regeneration cycles; reduced power/limp mode; and power de-rating resulting in lost income due to your truck’s down time? ECM Performance can make your DPF problems go away permanently. In the real world, the regeneration cycles just don’t work, especially in equipment/ machine trucks with long idle times and/or extended PTO mode. A clogged DPF’s can cause diesel soot to backup into the engine, damaging the VGT actuator, turbo, fuel injectors and EGR solenoid. Also, unburned fuel injected into the exhaust system as part of the regen cycle goes into the crankcase, contaminating the engine oil. Shutting off your truck’s regen cycle through ECM reprogramming will make all your DPF related problems disappear. It is that simple! Get back to making money with your truck! For expert, off-road & emergency use only 888-768-2447


Tow Professional | Volume 2 • Issue 9 |

2013 Top Products OUTERWEAR: STILL MADE IN THE USA NASCO, a leading manufacturer of rainwear, continues to manufacture in the USA. Maximizing experience, nimble manufacturing, high quality and innovation, NASCO has a solution for your protective outerwear needs. If high visibility is your concern, NASCO’s Hi Vis products meet the ANSI/ISEA 107 requirements for conspicuity and nighttime worker visibility. We have breathable options and featurerich designs, as well as the ability to custom design the right solution for most any need. Our Hi Vis line features our Envisage™, the waterproof, breathable, high-visibility solution for work zone safety, our flexible and economic WorkChoice™ and our lightweight WorkLite. NASCO has product innovation to meet your need. When you are tired of choosing between safety and comfort, look to NASCO. Our protection suits you. ics and LED’s, it’s no wonder they are becoming the new standard!

MATJACK HIGH PRESSURE AIR LIFTING BAGS Matjack high pressure air lifting bags require only 1" clearance and can lift several tons with the touch of a button. Primarily used in low insertion situations with heavy weights needing to be lifted, such as building lifting, rescue, load shifts, heavy recovery and machinery moving, to name a few. Matjack’s unique construction of four full layers of Aramid Fiber per side used primarily in low duty cycle applications such as rescue or three full layers of woven steel per side, used in rugged, demanding, high duty cycle applications such as building lifting and recovery, both provide for a lifting bag. Matjack | 800-827-3755 | 317-359-3078 Fax 317-359-3079 |

NASCO | 800-767-4288 | | Volume 2 • Issue 9 | Tow Professional


CW MILL EQUIPMENT CO. CW Mill Equipment Co. was established in 1969 as an agricultural equipment manufacturer, recently celebrating their 40th Anniversary of incorporation. It was the need for live hydraulics on trucks that led CW to manufacture hydraulic clutch pump mounting kits in 1986. The hydraulic clutch pump equips a vehicle with live hydraulics when the engine is running, regardless of RPMs or gear selection, with hundreds of kits fitting most ½ through 2-ton class trucks built after 1985. Salt spreaders, snow plows, dump bodies, tow trucks and a long list of other hydraulically driven tools operate thanks to these kits. CW’s kits have progressed into other applications, such as AC compressor kits for refrigeration trucks and auxiliary alternator kits for emergency response or news cast vehicles. For more information regarding Hydraulic Mounting Kits, visit CW Mill Equipment Co., Inc. | 14 Commerce Drive | Sabetha, KS 66534 | 785-284-3454

RAM® Keyboard Accessory for Tablets with Roto-View™ RAMQ is pleased to offer the most simple and effective way to mount a keyboard with your iPad or tablet. Tablets are great for their ease of use and portability. One of the downfalls is the inability to efficiently enter data using the tablet touch screen. Now you can mount a Bluetooth keyboard cost effectively, in conjunction with your RAMQ Tablet mounting solution, using this unique design. This simple design clamps an 8” tube between any RAMQ tablet cradle, and the Patent Pending Roto-View™ round adapter plate allows for adjustment to accommodate many tablet configurations, including use in both landscape and portrait mode. The 8” tube has a 1” ball on the end, which connects to a standard RAMQ double socket arm and Magnetic Power Plate III for easy placement and removal of the keyboard. If you do not already own a keyboard, RAMQ offers a low-cost Bluetooth keyboard as an option with the keyboard mounting system. Offering the widest range of tablet mounting solutions available worldwide, RAMQ now offers yet another revolutionary product in tablet mounting solutions..

About RAM®: RAMQ is a leading manufacturer in rugged, durable mounting systems and docking stations for mobile electronics. RAMQ utilizes a patented ball and socket mounting system that allows you to mount practically anything anywhere. With RAM’s long list of custom solutions for virtually any application, you are sure to find the perfect solution for your mounting needs. Made in the USA and backed with a Lifetime Warranty, RAMQ is your best choice for versatile mounting solutions. RAM Mounting Systems | 8410 Dallas Ave. South | Seattle WA 98108 Phone: 206.763.8361 | |

TOMTOM BUSINESS SOLUTIONS TomTom Business Solutions’ out-of-the-box GPS vehicle tracking, dispatching and navigation solution is ideal for towing and recovery operations. Keep the office up-to-date with actual location and job status and be more responsive to the fluid nature of your business. Make better dispatching decisions with real-time location and traffic information. TomTom partners with nearly all Tow Management Software (TMS) solutions to provide one-click dispatch. Reduce drive time with turn-by-turn navigation using IQ Routes™. Prevent phantom tows with PTO monitoring. Minimize idling and aggressive driving with Active Driver Feedback™. Improve safety and remove the liability of phone and texting while driving. 866-459-3499 |


Tow Professional | Volume 2 • Issue 9 |

2013 Top Products OHIO POWER SYSTEMS Ohio Power Systems specializes in manufacturing radio remote controls systems for multiple markets, from the U.S. Army to the newly established Towing market. OPS came to the Towing market offering replacement or upgrade proportional radio remote control systems, which has turned into supplying replacement radio systems and valves to many manufacturers, dealers and end users. There were a couple of rotator manufacturers with trucks at the Baltimore 2013 show recently. We attribute our success to being able to give the customer a more friendlier transmitter design with large paddles that are easy to use with gloves and multi frequency hopping technology so that you do not get cross talking between truck systems. We had many of the truck dealers at the show come to us asking to be resellers so they can install the systems, also. We are looking forward to helping all of those customers that want to upgrade their trucks from a simple radio remote winch to a complete proportional upgrade. 807 East Findlay Street | Carey, OH 43351 Office: 419-294-4985 | Fax: 419-294-9380

KEYSTONE TAPE AND SUPPLY OF TEXAS, INC. Spill Absorbent Product: “As seen at the tow show in Baltimore, MD” Eco Sponge Absorbent: Our new Eco Sponge product is a product specifically designed to absorb oils, solvents and other contaminates. The patented product is engineered to be environmentally safe and can be used on soil and hard surfaces. Once the contaminates are absorbed into the cell walls of EcoSponge, the unwanted material is considered biodegradable. Eco Sponge can absorb 4 to 8 times its volume in most absorption applications. Keystone Tape and Supply of Texas, Inc. 1130 Blue Mound Rd, West | Haslet, TX 76052 817-439-8898 | | Volume 2 • Issue 9 | Tow Professional


BALLDOG MULTIPLE USE HITCH ATTACHMENT DEVICE Patent# 7967353 (Additional Patents Pending) With the BallDog Plus, you have options! There are multiple ways to connect and multiple applications for use with just one item, saving you both time and money. Made with Exclusive Twist Lock™ technology available exclusively through B/A Products distributors worldwide. B/A Products Co. | 8925 McGaw Court | Columbia, MD 21045-4725 (800) 327-3301 | (410) 381-1700 |

GRADE 80 & GRADE 100 TWIST LOCK™ GRAB HOOKS The same great Twist Lock™ Grab Hooks that you have come to know are now available for overhead lifting applications! Hooks are now available in Grade 80 Cradle Style, as well as Grade 100 Cradle & Non-Cradle style hooks in sizes ranging from 1/4” to 5/8”. Available through B/A Products Distributors Worldwide. B/A Products Co. |8925 McGaw Court |Columbia, MD 21045-4725 (800) 327-3301 | (410) 381-1700 |

SOFT AXLE TIE-DOWNS Soft Axle Tie-Downs are available in multiple sizes. Let your customer choose from 30”, 36” or 42” Axle Straps to best suit their needs. The 20” Velcro Fleece Pad works well with all sizes. They are just long enough to protect rims and axles from wear and short enough to keep out of tough-to-clean road dirt. The shorter Axle Straps are perfect for going around painted axles, while the longer Axle Straps are great for going through wheels. Also included is a convenient carry bag to make transporting a snap. Other Tie-Down Kits are also available. Made in the USA at our Factory in Columbia, MD. B/A Products Co. | 8925 McGaw Court Columbia, MD 21045-4725 (800) 327-330 | (410) 381-1700


Tow Professional | Volume 2 • Issue 9 |

FLOWSTOP FOOTBALL, A SPILL CONTAINMENT REPAIR PLUG The FLOWSTOP Football-shaped, polyurethane impregnated, water activated foam plug is used to temporarily STOP the flow from a leak in anything from a pipe, to a tanker, to a rail car, even a boat hull! From an initially pliable plug ready to insert into a void, it quickly expands and hardens to fill the void. It can even be applied below the water line! BENEFITS: Ready to Use - Simple Application - Effective, TimeSaving - No Mixing, No Mess - Sets Rock Hard in Minutes TYPICAL APPLICATIONS: Spill Containment To order, call 877-356-9767 or visit

2013 Top Products Manufacturer Express, Inc. 3'' Underlift Ratchet Straps w/ Removable Torque Tool

These are the ultimate underlift ratchet straps for high demanding heavy duty towing applications. With 7333 lbs. working load limit, this set is an ideal replacement for cumbersome chain tie downs. You get two complete set of underlift ratchet straps and one removable torque tool. Features: • Less Time on Work Site • Quick Strapping and Release • Reflective Material Visible in Dark Condition • More Secure than Usual 3/8'' Chains and Binders Specification: Ratchet: • Shortened Handle • 3 Steel Plates Where Removable Tool is inserted • Thicker Frames • Nickel Plated Rust Resistant

Webbing: • Working Load Limit: 7333 LBS • Breaking Strength: 22,000 LBS • 3 Sliding 2'' Reflective Pleats • Black Trim Edge Protection Removable Torque Tool: • 12'' Overall Length • Reflective Handle and Shaft • Steel Shaft Through Out Handle

866-612-4896 |

TOW MATE TowMate’s ‘Power-Link’ line has become a game changer for how light bars and peripheral lighting is installed and operated on a truck. The control and light bar do not have be directly connected and instead simply tap into 12V+ and ground. Made in the USA and backed with a lifetime warranty, the pictured PLC59U was rated as one of the top selling products from TowMate in 2013. The bar features 23 flashing light heads, TowMate compatible wireless S/T/T heads, along with three high intensity LED work light heads (each containing four LED’s).

With their new smart phone application that allows control of their Power-Link systems, 2014 should be a continued success for the Power-Link lineY TowMate, LLC. | (800) 680-4455 | | Volume 2 • Issue 9 | Tow Professional


ComSTAR wireless headsets

INDUSTRIAL NETTING FMCSA regulation 393.192 requires containment of loose parts during transportation of damaged vehicles. CAR-GO-NETQ provides low cost compliance. Small, lightweight rolls can be easily handled by one person to form a “disposable tarp” that contains loose parts on damaged vehicles. A single roll 56” wide x 1,000-ft long weighs just 21 pounds and can easily be shipped via UPS or FedEx. CAR-GO-NETQ is designed for a single use, eliminating maintenance costs associated with reusable tarps. 7681 Setzler Parkway North Minneapolis, MN 55445-1883 (763) 496-6355 Main | (763) 496-6372 Direct


ComSTAR wireless headsets provide full duplex, simultaneous talk voice communication to professional Tow and Recovery teams. These revolutionary headsets operate without PTT buttons and are totally self-contained, which means they do not require belt pack transceivers. They provide a totally hands-free open line of communication that enhances the coordination and safety of your entire crew. All ComSTAR intercoms include a single Com Center, which is a centralized signal relay and any combination of ComSTAR Single and or Xtreme headsets. ComSTAR headsets feature a self-contained, “ALL in ONE” design that operate without belt packs! Simple / Instant setup –System self tunes in seconds. Lithium Batteries – Run time is 10 hours, fresh batteries field replaceable Expandable to 8 users Range up to 800 yards Packed in a hard plastic weatherproof case (included) with custom foam. Multi-port charger and all system batteries included. Eartec | (800) 399-5994

Tow Professional | Volume 2 • Issue 9 |

2013 Top Products TOW RAMPS BY BRUTE INDUSTRIES • Lighter - Lightweight construction is easy to carry and maneuver • Safer - Won’t slip, slide, or scoot on any surface and never scratches or marks your floors • Stronger - 100% solid core construction • Dimensions: 74”L x 10”W x 7”H with 5o angle of approach • Supports 2500 lbs. per tire or up to a 10,000lb. vehicle • Weight: 15lbs. each • Load Porsches, Corvettes and other low cars without damage • Give your operators the right tools for the job • Provide a more professional appearance when transporting exotic cars • Reduces angle of approach onto flatbed • Reduce damage claims Brute Industries | (866) 464-2788 |

SLICK TOP SOLUTIONS Whether suction cup, bail or hood lip (XM12) mounted, the DL12 is designed for interior or exterior mounting. The only difference is the mounting bracket, providing a multitude of options when mounting. The light comes with a switch integrated cigarette plug and 8’ of power cord; exterior mount comes with an additional 8’ of cord with a mid-line quick connect for clean installation through the firewall while maintaining the use of the switch. This light can be used as grill lights, deck lights, bumper lights, roof lights and dash lights. When suction cup mounting on the glass, flashback is not a concern with the revolutionary DL Flex-shield (tm). The Flex-shield can be trimmed by the user to fit the slope of any windshield. Slick Top Solutions 8800 Rhode Island Ave. | College Park, MD 20740 301-943-8903 | | Volume 2 • Issue 9 | Tow Professional


Zacklift FIFTHWHEELER Zacklift FIFTHWHEELER owners report paying for their equipment in 6 months. The FIFTHWHEELER keeps operating costs down with low insurance costs, lighter weight for less fuel consumed and less tire wear. The FIFTHWHEELER arrives ready for hook-up just like a semitrailer. Every possible step of the installation is factory completed.

STANDARD EQUIPMENT • Hydraulic valve with both levers and remote control • Powder coated beam and quality cardinal red paint • Glad-hands and third pneumatic tool line • 5 sets of frame forks • Multi positional fork receivers • Second receivers, 12” reach extenders • LED stop, tail, turn lights • Front leveler stands • Built-in fork rack • Quick disconnects for hydraulic lines, air and electrical • Rotomolded valve cover

OPTIONS • Industry’s only FIFTHWHEELER STIFFLEGS • 20,000 and 30,000 lb Warn planetary winch with roller guide • Custom gullwing tool boxes • Wireless remote control • Wheel Lift and full range of tow options SPECIFICATIONS • 32,000 or 40,000 lb lift rating • 84,000 or 100,000 lb tow rating • Reach past tailboard 131” or 147” • Retracted distance 60” or 67” • Weight 2800 lbs or 4100 lbs

Zacklift | 1102 E 1st Street Cle Elum, WA 98922 | (509) 674-4426


Tow Professional | Volume 2 • Issue 9 |

2013 Top Products MAXIMIZE PROFITS WITH THE MODEL 20 FIFTH WHEEL WRECKER. Outfit any standard fifth wheel tractor to become a money-making machine with the lowest cost solution for heavy duty towing service. It is the perfect low-cost answer for long distance pulls

and tractor swap outs, while allowing you to keep your big wrecker on call for large scale recoveries. New this year, the Model 20 offers a draw bar upgrade, giving the user a flip-down 2”x2” receiver hitch, allowing numerous towing options, including pintle hook, trailer ball, goose neck, hitch pin, and even accommodates a removable electric winch. Call 800-992-1478 or see our website at

TIGER TOOL 10102 U JOINT PULLER Tiger Tool’s 10102 is engineered to provide the ultimate “brute strength” to disassemble the most severely seized driveshaft yokes. Spicer’s “Life Series”Q driveline bearing cups require up to 5,000 lbs. of force to install. When it’s time to disassemble one that’s seized, it requires up to 25,000 lbs. of force. You don’t want to be without this heavy-duty, onepiece tool! The 10102 UJoint Puller has been tested, approved, and recommended by the Spicer Universal Joint Division of Dana Corporation. 800-661-4661 | | Volume 2 • Issue 9 | Tow Professional


SOFTWARE BEACON Technology has overtaken the towing industry, becoming a vital part of every towing company's operation – whether one truck or 100. Dispatch Anywhere by Beacon Software Company enables towing company drivers to complete a call – from arrival to invoicing to taking payment. Since time truly is money, Dispatch Anywhere software improves a towing company’s bottom line by better using employee time. And because Dispatch Anywhere can manage jobs and track drivers anywhere using our smartphone apps, company owners can better gauge driver productivity. For more information, check out and the entire suite offered by Beacon Software Company. Beacon Software | 866-437-6653


Tow Professional | Volume 2 • Issue 9 |

TOWBOOK’S WEB-BASED TOWING SOFTWARE Towbook is the leader in web-based towing software. With no software to install, you can access Towbook from anywhere with internet service, including iPad’s, tablets and smartphones. Towbook’s mobile apps allow drivers to take photos, send receipts and update call information from smartphones. The “Plate to VIN” feature automatically adds the VIN and other vehicle data to a call when you enter a license plate. Your motor club calls can go directly into Towbook and there’s a link to QuickBooks too. Managing impounds is easy, Towbook calculates storage fees, reminds you when letters are due, and generates letters automatically. The system also tracks commissions and works great for managing private properties. With the lowest price in the market, no setup fees, free training and no contracts or cancellation fees, Towbook is hard to beat. You also get free support 24/7/365. Ph: (800) 680-4455 |

2013 Top Products sureFLEET By streamlining the management of fleet maintenance with sureFleet, companies save money, avoid downtime, and increase productivity. sureFleet provides system alerts for preventative maintenance services and provides detailed reporting. sureFleet focus on the whole vehicle, not just the chassis. The complete closed-loop reporting, resolution and re-inspection process is included. The free sureFleet mobile app, available for both Android and Apple devices, allows drivers to update odometers, enter fuel purchase information, complete pre- and post-trip DVIR inspections, report accidents and more. Using cellular devices eliminates up-front hardware cost, while on-vehicle scanning solutions maintain data quality and ensure compliance. sureFleet supports fleet and sub-fleet security and includes fleet management company functions. sureFleet Company: FTI Groups Contact: Kami Rogers Phone: 877-401-2345, ext 204 e-mail: | Volume 2 • Issue 9 | Tow Professional




With the high price of fuel, it’s important to know where your insured vehicle is located at all times. BudgetGPS offers easy-to-install vehicle mounted hardware to track your fleet vehicles in 20-second increments as they travel. Track your vehicles “Live,” review breadcrumb history, run speeding reports, monitor specific vehicle locations with geo-fencing and receive real-time alerts as events happen. Google Maps is integrated to provide a professional look and feel along with real-time traffic to help with planning and routing. Integrate BudgetGPS with TOPS for a complete visual dispatching experience. BudgetGPS – Big on features, small on price!

TOPS manages all aspects of a tow operation from the initial tow request to final disposition. Enable your staff to work smarter with features such as mobile apps for drivers and lot managers, automated pricing, lien processing, auction management and more. Ensure employee accountability with features such as tow ticket management and the driver checkout system. TOPS offers screen and field level security to keep employees focused on their specific assigned tasks. Gain a better understanding of your business with detailed management, customer activity, and driver and truck productivity reports. TOPS integrates with QuickBooks, GPS systems, motor clubs and police systems.

BudgetGPS Company: BudgetGPS | Contact: Nathan Barker Phone: 866-800-8677, opt 2 | e-mail:

TOPS Company: TXI Systems | Contact: Nathan Barker Phone: 866-800-8677, opt 2 e-mail:


Tow Professional | Volume 2 • Issue 9 |

2013 Top Products “The Total solution for the tow truck company.� Challenging times call for a solutions that embrace the difficulties that your business faces and overcomes them to make sure you can work smarter and more efficiently.

Progressive Platforms has created a total solution that is designed to provide all the tools that a tow truck business needs to be successful. By designing a system that works with what tow trucks companies need and making sure that the system is efficient, customizable and simple to use as possible, Progressive Platforms has reduced the time needed for implementing and learning how to use the system. The faster the sys-

tem can be brought into use and applied to your business, the sooner your Return on Investment (ROI) can begin. The system is comprised of the following components: 1. Vehicle tracking unit that uses GPS for tracking the vehicle 2. Wyless data connectivity is used to send the information gathered by the unit back to the Back-end systems. 3. Reporting, mapping, alert and dispatch system The combination of hardware and software allows for the system to be flexible enough to meet the needs of your business. Progressive Platforms has designed a system that makes best use of hardware and software in a real-world environment. With customizable reporting, alerts and mapping, the system can be set to meet the exact requirements of your towing business. Progressive Platforms also provides bespoke systems, so that if the system does not meet your requirements, it can be customized and designed so that it works and meets the challenges your business faces. For more information and for demonstration, please contact us by email at: View our website and see what other applications we provide at: Or phone us at: 877-306-6478. | Volume 2 • Issue 9 | Tow Professional



Professional Your Resource for Towing & Recovery


PSHV10000 Our 10,000 lb. hydraulic planetary winch has a new design offering superior features including 100% braking, SAE J706 rating, and line pull of 46 fpm. Pull with 100 feet of 3/8” cable at a rate of 15.9 gpm. This workhorse winch mounts easily with a 4.5” x 10” mounting pattern. Tell us what you think of our improved winch by posting your comments at Pierce Arrow Inc. dba Pierce Sales 549 U.S. HWY 287 S. Henrietta, Texas 76365 800-658-6301 toll free


Wireless 4-Person Communication System in The Towman Standard Case Sonetics’ wireless portable 4-person system offers a complete solution for effective communications in demanding conditions. Rugged and reliable headsets offer full-duplex communication with hearing protection and superb noise-canceling microphone technology. System can be used in all weather conditions. The system includes all necessary chargers and components. Four wireless headsets and a batterypowered portable base are enclosed in a Pelican Case for easy transportation / storage and charging. With this technology, you can upgrade to 16 head sets at a later date and they all will communicate with each other, plus you will receive a Bumper to Bumper 2 Year Warranty on all components. Your team will look and act more professional to all personal on the scene. The Recovery scene will start off and remain calm during the recovery. No more yelling and arm waving trying to get attention of another operator or rigger. Reduce stress and wasted time being able to communicate with everyone on all sides of recovery scene. Your choice of colors: Grey / Safety Yellow / Now in Stock Black with One Side Slotted Ear Cup. The Towman Case is only available from RP RECOVERY. Call Ron Pullen at 315-730-6566 or email We will build a system that is just right for your company. Find us on Facebook: RP RECOVERY CONSULTING

Tow Professional | Volume 2 • Issue 9 |


Professional Your Resource for Towing & Recovery


RMI SOURCE RMI-25 cleans the entire cooling system, removing all mineral deposits while you drive. Not only does RMI-25 clean the system, it conditions the coolant to inhibit rust and corrosion, maintaining your cooling system in peak condition. With the cooling system restored to design specifications, your engine will run cooler and last longer. Forget about replacing your water pump; RMI-25 provides needed lubrication for water pump bearings and seals.

TowMate Are you one of those forgetful types? Particularly when trying to wrap up a job with the next one already in mind? Never leave your TowMate wireless tow light behind again with the new TowMate smart phone application for Android devices (iPhone version to be released in 2014). The “TM-BTI” Bluetooth interface card can be purchased to make any standard TowMate wireless light compatible with the app that will alarm your phone if you leave your tow light behind. The economy tow light TM22G, or “the Limelight” is not compatible with this feature. For more information visit or call (800) 6804455.Find your local dealer at

Call 800-661-7242 Or Visit: Ask for fleet wholesale pricing.


Tow Professional | Volume 2 • Issue 9 |

DealerPlace | Volume 2 • Issue 9 | Tow Professional




Tow Professional | Volume 2 • Issue 9 |

MarketPlace | Volume 2 • Issue 9 | Tow Professional


Vist our website at



Tow Professional | Volume 2 • Issue 9 |

MarketPlace | Volume 2 • Issue 9 | Tow Professional



Professional Your Resource for Towing & Recovery



Alexander Insurance . . . . . . . . . . . . . . . . . . . . .26 Amsoil Synthetic . . . . . . . . . . . . . . . . . . . . . . . .23 Austin Insurance . . . . . . . . . . . . . . . . . . . . . . . .48 Auto Data Direct . . . . . . . . . . . . . . . . . . . . . . .26 B/A Products . . . . . . . . . . . . . . . . . . . . . . . .10, 57 Beacon Software . . . . . . . . . . . . . . . . . . . . . . . .58 Bowers Insurance . . . . . . . . . . . . . . . . . . . . . . .58 Boxes 4 U/ Crashfilm . . . . . . . . . . . . . . . . . . . .59 BudgetGPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Clore Automotive . . . . . . . . . . . . . . . . . . . . . . .44 Coker Equipment . . . . . . . . . . . . . . . . . . . . . . .56 Collins Dollies . . . . . . . . . . . . . . . . . . . . . . . . . .35 Custer Products . . . . . . . . . . . . . . . . . . . . . . . .11 CW Mill Equipment Company . . . . . . . . . . . . .48 Dan Messina . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Detroit Wrecker . . . . . . . . . . . . . . . . . . . . . . . .17 DGT Equipment . . . . . . . . . . . . . . . . . . . . . . . .47 Direct Equipment . . . . . . . . . . . . . . . . . . . . . . .58 Eartec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 ECM Performance . . . . . . . . . . . . . . . . . . . . . . .35 Flash Equipment . . . . . . . . . . . . . . . . . . . . . . . . . .9 Florida Wrecker Sales . . . . . . . . . . . . . . . . . . . .55 FlowStop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Ford . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IFC, 1 Gaither Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Hal Kressor . . . . . . . . . . . . . . . . . . . . . . . . . . . .59



Hawk Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Holly's Message Service . . . . . . . . . . . . . . . . . .45 IAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Industrial Netting . . . . . . . . . . . . . . . . . . . . . . . .57 Jerr-Dan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 JJ Keller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 KBK Insurance . . . . . . . . . . . . . . . . . . . . . . . . . .59 Keystone Tape and Supply . . . . . . . . . . . . . . . . .39 LDC Insurance . . . . . . . . . . . . . . . . . . . . . . . . . .59 Lift and Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Lodar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Loganville Ford . . . . . . . . . . . . . . . . . . . . . . . . . .56 Marking Pen Depot . . . . . . . . . . . . . . . . . . . . . .59 MatJack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Mfr. Express . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Miti . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Moduline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 NABancard . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 NASCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 NationWide . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Ohio Power Systems . . . . . . . . . . . . . . . . . . . . .23 Pillow Protection . . . . . . . . . . . . . . . . . . . . . . . .59 Powerbilt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Power House . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Progressive Platforms . . . . . . . . . . . . . . . . . . . .BC Ram Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7



Recovery Billing Unlimited . . . . . . . . . . . . . . . .51 Recovery Consulting Services . . . . . . . . . . . . .47 Robert Young's Wrecker Sales & Service . . . .55 RPM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Rugged Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 RV Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 S&J Manufacturing . . . . . . . . . . . . . . . . . . . . . . .45 Shield Solutions . . . . . . . . . . . . . . . . . . . . . . . . .27 Slick Top Solutions . . . . . . . . . . . . . . . . . . . . . . .59 Steck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 sureFleet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Survivor Fund . . . . . . . . . . . . . . . . . . . . . . . .30, 31 Tiger Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 TomTom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 TowBook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Towmart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Towmate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 TowRamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Triple K Industries . . . . . . . . . . . . . . . . . . . . . . .57 UIS Insurance Brokers LTD . . . . . . . . . . . . . . .59 United Plastic Fabricating . . . . . . . . . . . . . . . .IBC Weiss Insurance . . . . . . . . . . . . . . . . . . . . . . . . .59 Western States Tow Show . . . . . . . . . . . . .12, 13 Worldwide Equipment . . . . . . . . . . . . . . . . . . .55 Zacklift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58



Tow Professional | Volume 2 • Issue 9 |

Tow professional issue 9, 2013  
Tow professional issue 9, 2013  

Issue 9, 2013 Your Resource for Towing & Recovery