__MAIN_TEXT__

Page 1

Annual Report & Accounts 2015/16


the year in brief

Making a house a home page 6

Broadening horizons page 10

Visit us at www.outward.org.uk Like us on Facebook facebook.com/Outward1975 Follow us on Twitter @OutwardHousing

And the award goes to page 14 2

OUTWARD REPORT AND ACCOUNTS 2015/16

Our Hub Club members enjoying an exercise session with GoodGym 3


Chair’s Report

CEO’s Review of the Year

Customers at the heart of what we do

Awards, Activity Breaks and Anniversaries make for a remarkable year

The term ‘customer-focussed’ is often overused by organisations, especially in their Annual Reports. Everyone claims to put the customer first. Whether this actually happens is another matter.

In 2015 we enjoyed a successful and, importantly, an enjoyable 40th anniversary year, despite the complex and challenging funding environment. We marked our 40 years of supporting vulnerable people with gardening and art competitions, parties, a special video and a successful customer conference.

This year, however, the Board of Outward firmly believes that we have embarked on a number of projects, and have invested in specific initiatives, that have helped to create tangible and life-changing benefits for our customers. It is these projects and initiatives that we are pleased to share with you in our latest Annual Report. Our Nutley Edge holiday project is a good example. We really stepped out of our comfort zone a few years ago to invest in Nutley Edge. Our aim was to create a holiday destination where people with all kinds of disabilities could relax and enjoy themselves. Not many organisations would have taken on this challenge. It took a while to get the Nutley Edge site ready, including adapting the cottages to a high standard; but this year we have been able to put on a full programme of really successful Activity Breaks. These are all-inclusive, lovingly crafted holidays for people with many different types of disabilities and autism spectrum conditions. We’ve welcomed over ninety guests to date, have hosted a holiday every month, and plan to do even more next year. We know we must be doing something right because over two-thirds of guests have rebooked.

4

OUTWARD REPORT AND ACCOUNTS 2015/16

Working in partnership with Newlon Housing Trust, a major highlight of the year has been the opening of Desmond Court in Enfield. This is a great example of a modern housing scheme where people with learning disabilities can be provided with the individualised care and support they need to live full and as independent lives as possible. We remain as committed to empowering our customers as we were when the charity was founded 41 years ago. I hope you enjoy reading and learning more about the customer-focussed projects which have taken off this year. There are quite a few, ranging from big construction projects to smaller-scale activity clubs. The common thread is that customers are being given new opportunities to live the lives they choose. None of this would be possible without dedicated staff and volunteers, and to them we are very grateful.

Jackie Ballard Chair of the Outward Board

Another big success for Outward has been the launch of our programme of Activity Breaks at Nutley Edge in East Sussex. We now use the site to host much-needed holidays for adults with learning disabilities and autism spectrum conditions. Guests have boarded steam trains, have crafted their own pizzas, played crazy golf and much more. Most importantly, they have made new friends and had a proper break from the day-to-day. We will be expanding our Activity Break programme in 2017. The team at our Selwyn Road supported living service in Tower Hamlets won the 2016 ‘Supporting Older People’ award at the National Learning Disabilities & Autism Awards. Described as a ‘stunning group of workers’, Selwyn Road is a great example of personalised and sensitive support,

delivered consistently even under very challenging circumstances.

Peter Little CEO of Outward

a great example of personalised and sensitive support, delivered under very challenging circumstances

5


Customers welcome friends to their house warming party. This new house was opened in partnership with London Borough of Haringey

making a house a home 6

OUTWARD REPORT AND ACCOUNTS 2015/16

7


“I can have all my friends over to visit now” Jennifer is one of 14 tenants loving life and independence at our new supported living service in Enfield Developed for older people with a learning disability who need higher levels of care and support, our new service in Enfield is much more personalised than traditional schemes. Staff are on site 24 hours a day, there is an exciting programme of activities and, most importantly, each tenant has his or her own self-contained flat.

Autism Accreditation for The Drive National Autistic Society accreditors praise our ASD service for its community engagement

Jennifer is a new tenant and is telling us why she loves her new flat so much, “I can have my friends over to visit, and they can all fit in my living room. It’s brilliant”. Robert, another new tenant, tells us that he likes his big comfy new bed. He explains that he hasn’t even managed to explore his living room properly yet.

The scaffolding is down, the ribbon cut, and it’s time for tenants to settle into their brand new homes. It’s January 2016 and Desmond Court, our latest supported living service, developed in partnership with Newlon Housing Trust and Enfield Council, is open for business. 8

OUTWARD REPORT AND ACCOUNTS 2015/16

We want the people we support to live in homes, not just houses, and it is clear that everyone at Desmond Court feels very much at home. This is just what Desmond Gray, after whom the new development is named, would have wanted. A long-serving Newlon board member, Desmond campaigned tirelessly for genuinely affordable quality homes.

… a home is only really a home if you play an equal part in your local community, and are welcomed and known by the people who live around you …

The Drive was accredited by the National Autistic Society last year, and one of the main things highlighted in the report was how successfully the five tenants have integrated themselves into their local community.

Simon, who manages The Drive in Chingford, sums things up nicely when he says that “a home is only really a home if you play an equal part in your local community, and are welcomed and known by the people who live around you. Otherwise, it’s just a house, and even a prison”. We couldn’t agree more with Simon.

In fact, the accreditors went a step further, and actively encouraged Simon and his team to contact their local clinical commissioning group to submit The Drive as a best practice model for ASD supported living. Tenants at The Drive, who are all on the autistic spectrum and who may display behaviour that challenges, are supported to go out every day to the gym, to church, to local cafés and shops. They are recognised and greeted by neighbours, and are supported to socialise as much as possible. Yes, a comfortable house is important, but being part of where you live is what really makes a house a home.

9


broadening horizons

Guests make their own pizzas on one of our Activity Breaks

10

OUTWARD REPORT AND ACCOUNTS 2015/16

11


Our dream to give people a proper break comes true

It was back in 2011 that the idea for a unique holiday destination first presented itself as an opportunity. We had stumbled across a cluster of holiday cottages and a beautiful Old Farmhouse in East Sussex, boasting magnificent views over the Ashdown Forest. Could we turn this site into a venue for specialist holidays aimed at people with learning disabilities and autism spectrum conditions?

“Give me a break!” is what we kept hearing from the people with learning disabilities that we support, and is what sowed the seeds for an ambitious holiday project.

The answer is a resounding ‘yes’. This year we are celebrating one year of running Activity Breaks at Nutley Edge, to rave reviews from guests. We now run monthly Activity Breaks, which are all-inclusive, meaning that accommodation, meals, activities, staff support and transport are all included in one (very reasonable) price. Our main aim is for guests to experience new things and have fun; to get a proper ‘break’ from the routine and the stresses and strains of daily life. There have been some really touching stories. Earlier this year, we welcomed Paula, who had gone through a hard time at home. “I found the holiday very helpful and I made some new friends there” Paula told us. “I had a family bereavement and had felt depressed but Nutley Edge made me feel much better and it gave me a break from home and was very worthwhile. I would recommend the break and felt the whole experience was hunky-dory”. People often talk about a ‘holiday with a difference’. How about a holiday that really makes a difference? We would love to tell you more about Nutley Edge. Visit www.nutleyedge.org.uk to see more photos and learn how your charity or organisation could use the site.

12

OUTWARD REPORT AND ACCOUNTS 2015/16

One year of innovative day activities in Hackney Time really does fly when you’re having fun. That has certainly been the case for the members of our Hackney Hub Club. Enjoying a pot of fruit salad at the Club’s birthday party, Gary explains that the best thing about Hub Club this year was “learning to cook my own lunch at Bags of Taste”. Bags of Taste is a Hackney-based not-for-profit that teaches people how to make healthy and delicious meals on a budget, and is just one example of how Hub Club links up with other community groups and initiatives. Club members have done all sorts of things this year, from visiting local museums and galleries to enjoying exercise sessions with GoodGym. Some Club members have come on leaps and bounds since joining. Florence, who manages the service, picks out Evelyn as a shining example. Her parents have noted a big improvement in Evelyn’s wellbeing; “she is more independent at home, makes more of her own choices and takes more of an interest in trying new activities and developing new skills”. Indeed, the Hub Club model has been so successful that we are looking to develop more Hub Clubs in other London boroughs, by linking in with other providers and creating a catalogue of activities for Club members to choose from.

From desperation to stability in two years Magda* and her son finally reach the end of their journey out of homelessness Magda first approached the Finsbury Park Homeless Families Project in June 2014. She was absolutely desperate for help. She had no legal status, had a little boy and had just been turfed onto the street by her own family, after relationships broke down. This is not an unusual story for the staff at Outward’s sister charity. However, Madga’s journey since then is unusual and goes to show what the right support and advice can achieve. We signposted Magda to Islington Law Centre and helped her with donated clothing and food vouchers (she was absolutely destitute). Following a temporary spell in Birmingham, and with more support from us, she was finally granted the right to live in the UK. Her son could start school, and Magda could start training for a paid job. Fast forward to 2016, and Magda and her son now live in a two-bed flat, and the future is looking much brighter.

*Name changed to protect identity. 13


and the award goes to … 14

OUTWARD REPORT AND ACCOUNTS 2015/16

15


Award win opens eyes to the true value of our volunteer service Hackney Volunteer & Befriending Service takes a trip to the seaside that teaches us all a lesson

Alexandra, a long-time volunteer with our Hackney Volunteer & Befriending Service (HVBS), was nominated for a Community Service Award, sponsored by Legal and General, in 2015. Her enthusiastic commitment to befriending May, an isolated older lady she visits weekly, had been noted by her work colleagues, who put her name forward for the award. Alexandra won the £500 top prize and donated it to HVBS. We thought long and hard about the best way to use the money, and asked Alex to discuss some options with May. They decided that they’d like to go on a trip to the seaside. Coinciding with Volunteers’ Week in June 2016, fifty of our beneficiaries and volunteers took a coach to Brighton for the day. As always with trips such as these, people opened up and reminisced about their lives. One lady remarked, whilst we were on the motorway, that she hadn’t left London in over 20 years. An older gentleman told us that he hadn’t seen the sea since 1995. It was easy to forget, among the smiles and laughs, how infrequently many people are able to enjoy the things so many of us take for granted – visiting different places, having a meal in a restaurant, being surrounded by friends. It was a fantastic day out for everyone and we were glad to be able to make so many people happy in ways we really hadn’t thought about. It also opened our eyes to the real value of the HVBS; connecting people, and giving people the chance to share new experiences and see more of the world.

Pictured on this page: May enjoying her time on Brighton beach 16

OUTWARD REPORT AND ACCOUNTS 2015/16

Selwyn Road award win How “gold standard care” landed a national award for our Selwyn Road team Selwyn Road is a supported living service for adults with learning disabilities in east London. Last year, Valerie, an older resident at Selwyn Road, sadly passed away after battling cancer. Her sister Christine sent us a very moving letter praising the hard work of the team. She wrote that “the staff supported my sister day and night with outstanding care, respect, compassion and also important, cheerfulness and humour. Nothing was ever too much for them and, not only did they support my sister, they supported each other, and myself, showing great teamwork and team spirit. My sister received gold standard care at Selwyn Road and remained comfortable during her final months”. Both Christine and Outward wanted to see the dedication shown by the staff at Selwyn Road rewarded, by putting the team forward for a 2016 National Learning Disabilities and Autism Award. They only went and won it! Following a rigorous interview, the team made it to the finals in Birmingham, eventually taking away the ‘Supporting Older People with Learning Disabilities’ award. The judges described Rachael, Sandra, Pat, Musili and Joy as a “stunning group of workers who clearly go the extra mile to make life enjoyable, in the most extreme circumstances. Service Users needs are upheld and exceeded” Pictured on this page: The Selwyn Road team with Theresa, one of Valerie's best friends

stunning group of workers who clearly go the extra mile … in the most extreme circumstances 17


Statement of financial activities for the year ended 31 March 2016 2016

2015

Unrestricted

Restricted

Total

Unrestricted

Restricted

Total

£

£

£

£

£

£

Income from: Donations and legacies

Service Charges Care and tenancy support

760

1,359

2,119

604

25,972

26,576

4,072,730

-

4,072,730

3,728,804

-

3,728,804

2,457,112

-

2,457,112

2,116,611

-

2,116,611

11,583,845

-

11,583,845

11,497,976

-

11,497,976

Other trading activities

93,094

-

93,094

53,177

-

53,177

25,234

-

25,234

22,252

-

22,252

Other

75,516

-

75,516

19,488

-

19,488

18,308,291

1,359

18,309,650

17,438,912

25,972

17,464,884

Investment properties

Debtors Investments Cash at bank and in hand

10,194

12,731

-

12,731

3,960,959

-

3,960,959

3,668,704

-

3,668,704

2,457,112

-

2,457,112

2,116,611

-

2,116,611

11,676,185

-

11,676,185

11,372,533

-

11,372,533

136,862

1,359

138,221

155,007

7,741

162,748

18,241,312

1,359

18,242,671

17,325,586

7,741

17,333,327

Net income before net gains on investments

66,979

-

66,979

113,326

18,231

131,557

Unrestricted income funds:

Net gains on investments

89,120

-

89,120

46,497

-

46,497

Designated funds

156,099

-

156,099

159,823

18,231

178,054

Service Charges Care and tenancy support Other Total expenditure

Net income before other recognised gains and losses Gains on revaluation of fixed assets

279,579

-

279,579

-

-

-

Net movement in funds

435,676

-

435,676

159,823

18,231

178,054

Total funds brought forward

5,724,538

34,300

5,758,838

5,564,715

16,069

5,580,784

Total funds carried forward

6,160,214

34,300

6,194,514

5,724,538

34,300

5,758,838

£

1,267,063

1,184,495

1,600,000

1,500,000

1,070

1,070

2,868,133

2,685,565

2,050,308

986,510

-

1,000,000

4,656,739

4,619,780

6,707,047

6,606,290

2,118,746

2,447,786

Liabilities:

-

Rent

£

Current assets:

10,194

Charitable activities:

£

2015

Fixed assets:

Creditors: amounts falling due within one year

Expenditure on: Raising funds

£

Investments

Investments Total income

2016

Tangible assets

Charitable activities: Rent

Balance sheet as at 31 March 2016

Net current assets

4,588,301

4,158,504

Total assets less current liabilities

7,456,434

6,844,069

Creditors: amounts falling due after one year

1,261,920

1,085,231

Total net assets

6,194,514

5,758,838

34,300

34,300

The funds of the charity: Restricted income funds

Revaluation reserve General funds

1,752,477

1,440,471

714,191

511,851

3,693,546

3,772,216

Total unrestricted funds

6,160,214

5,724,538

Total charity funds

6,194,514

5,758,838

Reconciliation of funds:

18

OUTWARD REPORT AND ACCOUNTS 2015/16

All of the results in the statement of financial activities are derived from continuing activities. There are no other recognised gains or losses other than those included in the statement. The financial summary represents Outward’s financial statements for year ended March 2016. For a better understanding of the Charity’s financial position and the results of its operations, please refer to the detailed, audited financial statements which can be obtained from our registered office, Newlon House, 4 Daneland Walk, Hale Village, London, N17 9FE. 19


Our year in numbers Outward’s Volunteer Club puts in over

Over

90

1,000

people

with a learning disability enjoy our Nutley Edge Activity Breaks

hours

of community volunteering

Nearly

3

tonnes of food reclaimed at the Hackney FoodCycle hub Our Involvement Officer Liz celebrates

25

successful years at Outward

Š Outward 2016. All rights reserved. Outward Housing trading as Outward is a company limited by guarantee. Registered office: Newlon House, 4 Daneland Walk, Hale Village, London, N17 9FE. Registered company no. 2151434, registered charity no. 800529, registered CQC no. CRT1 - 439476463.

Now over

1,700 beneficiaries of the Hackney Volunteer & Befriending Service

Profile for Outward

Outward 2015-16: this is the story of our year  

Welcome to our latest Annual Report. We hope you enjoy the read! We are a charity in London that supports people to live with dignity and pu...

Outward 2015-16: this is the story of our year  

Welcome to our latest Annual Report. We hope you enjoy the read! We are a charity in London that supports people to live with dignity and pu...

Advertisement