2019-2020 Impact Report

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Impact Report

Moving Today's Families Forward

Dear Friends, At Outreach, we believe strong families make strong communities. This year was significant as we navigated the challenges posed by a global pandemic and quickly transitioned to offer services virtually so we were able to continue fulfilling our mission when the need was critical. Although there are many highlights, I can think of no better way to show the value of Outreach’s impact this year than by sharing the perspective of several program participants: Outreach creates safety "Because of Outreach, I was able to continue visiting with my daughter throughout the COVID-19 shutdown and we are now able to enjoy unsupervised, community visits together." Outreach invests in youth "Thank you for teaching me how to be more patient with my son and giving me suggestions that have helped with his sensory issue." Outreach leads "Because of how well I did in the Incredible Years class, look at me now! I got everything I wanted. My daughter is happy and healthy. I am blessed!" Outreach heals "You have no idea how much you are part of helping my dad get the help he needs with his PTSD and how grateful we are to have you in our lives helping us with our struggles". Outreach helps "Sometimes you don’t see all the things you have accomplished when going through your day to day routine. But when you hear people tell you what a good job you’re doing and you take a step back to see the big picture – you realize that you really have made a lot of positive changes you can be proud of.” Outreach makes places for community "At times I get so overwhelmed with things but with your help in getting me in this program I know I can keep going."

Helping individuals and families move toward family stability and economic self-sufficiency is Outreach’s daily challenge and distinctive strength. Outreach serves people intent on making positive, lasting, life-changing choices. Outreach provides the tools and support needed while program participants do the work to change their lives. I am excited to share Outreach's 2019-2020 Impact Report, made possible by our many generous supporters. With heartfelt gratitude,

Linda A. Ciampi, M.C.Ed. Outreach Executive Director

Ryan McGowan Outreach Board President

Community Partners Cascades Tissue Group Covenant Presbyterian Church Dress for Success Lackawanna Education Opportunity Center (EOC) Fidelity Bank FNCB Bank Charitable Foundation Gerrity's Supermarkets Greater Scranton Chamber of Commerce Habitat for Humanity of Lackawanna County Hawk Family Foundation Home Depot Keller Williams Keystone College Lackawanna County Commissioners Lackawanna County Court System Lackawanna County District Attorney's Office Lackawanna County Department of Human Services Lackawanna County Prison Lackawanna County Treatment Court Advocacy Center Lackawanna Susquehanna Office of Drug & Alcohol Programs Lackawanna County Department of Veterans Affairs Landmark Community Bank M & T Bank Margaret Briggs Foundation Maternal and Family Health Services Maximus Foundation McGrail Merkle Quinn & Associates PC Moses Taylor Foundation Oppenheim Foundation Parker Hill Community Church PennState Extension Master Gardeners PennState Extension PROSPER Pennsylvania Children's Trust Fund Pennsylvania Commission on Crime & Delinquency Pennsylvania Council on the Arts Pennsylvania Department of Education / Office of Child Development & Early Learning Pennsylvania Department of Human Services PetSmart - Wilkes-Barre PNC Bank Foundation PPL Foundation Robert H Spitz Foundation Robert Y. Moffat Family Charitable Trust Sanofi Pasteur Foundation Scranton Area Community Foundation Scranton School District The Ross Family Foundation The Wright Center for Community Health TJX Companies Inc Topp Business Solutions Vanguard Charitable Weinberg Regional Food Bank WEIS Markets Wells Fargo Foundation Willary Foundation Women in Philanthropy

Outreach - Center for Community Resources is grateful beyond measure to the many benefactors, volunteers, and interagency partners who support Outreach and the community through their generous financial and in-kind contributions throughout the year.


Outreach assists families to become more stable, healthy, and economically self-sufficient. Our evidence-based parent-child services focus on developing attentive and nurturing caregivers that encourage children to develop the critical skills necessary to succeed in school and life.


of parents demonstrated successful progress with their parenting skills


families served


of children demonstrated progress toward school readiness "Thank you so much for all you have done for us! We wouldn't be where we are without all of the help and support you have given us!"


Parents and caregivers need support to help children handle strong emotions, especially negative ones like anger and frustration. Our evidencebased programs offer a supportive environment where parents and caregivers can discuss and gain strength from the challenges and successes we all experience day to day.



families participated in an Outreach Parent Cafe

families served


of parents demonstrated an increase in appropriate discipline, parenting skills, and their ability to set clear expectations

"I love Outreach and their programs to help families with their children. After taking the Incredible Years classes, I am even more excited to be on this journey with my sweet fiancée, starting our new life with our son and new baby. We appreciate everything you helped us to accomplish. Thank you to all the lovely, spectacular, amazing staff!"


Children in the care of someone other than their parent need positive parentchild interactions and home stability to grow and thrive. With a goal of moving children toward safe home environments, trained staff members provide families with emotional and practical support to remove barriers to reunification and fostering a bond with their child.



families served

of non-custodial parents developed co-parenting plans and showed increased understanding of parental roles


of children moved closer to full time family reunification as measured by completion of planned goals

Workforce Development L.E.A.D. (LEAD, EDUCATE, AND DEVELOP) CENTER

Outreach - Center for Community Resources provides workforce development services through the L.E.A.D. (Lead, Educate, and Develop) Program.Services offered assist individuals seeking the skills necessary to successfully gain employment that leads to economic self-sufficiency.



children served by a parent's participation in services

individuals took advantage of services provided by the LEAD Center



Job postings distributed

received an employment offer as a result of participation in LEAD Center services


2400 children per year are impacted by parental incarceration at Lackawanna County Prison. Community support can result in life-changing positive progress. Children and families of incarcerated individuals are supported through a variety of programs and services. Incarcerated men and women are educated inside the prison and have access to services post-incarceration.


assessments completed


children impacted by parent incarceration


increased skills and abilities necessary for successful transition back to the community 87% increased their knowledge of basic concepts of self-worth and acceptance in order to expand their personal growth


Outreach provides services and support for individuals in recovery from Substance Use Disorder. Case management and mentoring are provided to treatment court enrollees (primarily women and Veterans). Resources available include addiction and recovery, behavioral health support, life skills, literacy, employment training, parenting, early childhood education, youth mentoring, reentry programs for individuals from the Lackawanna County Prison, addiction and recovery, behavioral health supports, wrap-around case management and more,


actively participated in all aspects of programming, maintaining open communication and requesting or accepting assistance as necessary with transition back to the local community 50 enrollees


participated in all aspects of Veteran's Treatment Court and achieved two or more treatment goals 30 enrollees

When COVID-19 struck, we knew our communities, and the individuals and families we serve, were at significant risk.

Regular calls were made to participant families to verify they were safe and had essential food and hygiene items


Family Wellness Checks Conducted Programs such as Safe Care Augmented, Parents as Teachers, and Early Head Start transitioned to virtual home visits to continue assisting parents in understanding their role as a parent and being their child's first, and most important, teacher.

2,496 Virtual Home Visits

Group programs such as Toddler Play Group, The Incredible YearsÂŽ, and Women's Support Group continued virtually.

86 Online Program Sessions

While offering programs virtually, incoming referrals continued and new families enrolled in Outreach programs and services

309 New Intakes

COVID-19 Response March - June 2020

We knew we needed to REIMAGINE our delivery of services.

All visits were immediately switched to video or phone calls with in-person meetings held by appointment only.

Outreach provided food and hygiene supplies and resources critical to maintaing safe and stable homes.

529 Home deliveries made via contactless delivery

Outreach staff actively supported women and veterans in their completion of court requirements

37 Video Court Hearings attended with program participants

Participants continued to seek rental assistance, mental health support, drug and alcohol support, education/tutoring, financial assistance, healthcare information, and employment.

1,105 Referrals to community resources

In a time when many individuals were struggling with finding or maintaining employment, Outreach continued offering assistance with job search activities, including resume writing, completion of applications, and interviewing skills

800 Job postings distributed

2019-2020 Board of Directors Ryan McGowan, President Jerry Musheno, R.Ph., Esq., Vice President Donald Ryan, Treasurer Cynthia Yevich, Secretary Stephanie Mihal, Past President

Bryan Boles Victoria Castagna Michael Cummings Kate Holod Kathryn Leonard, Ed.D. Nick Parise Mary Belin Rhodes Joseph Sileo, Esq. Mark Young Anne Quinn Butler, Honorary Sr. Maryalice Jacquinot, IHM, Honorary John S. Morrison, Jr., Honorary J. Randall Palko, Honorary Maureen Pesavento, Honorary

Outreach Staff Linda A. Ciampi, M.C.Ed., Executive Director Renee Arledge, Operations Director Jane Augustine, Programs Director Liz Ratchford, Community Outreach and Resource Development Director Angela Seibert, Programs Director Mike Abdalla Jim Allen Erica Baltrusaitis Vicki Bitting Lisa Brister Kristin Cianfichi Lindsey Cochrane Tammy Capone Tara Carroll Chrissy Colon Tom Cook Becky Corby Elaine Donly John Duffy Sarah Evans Erin Fossett Jennifer Gerardi Maria Gething Carlene Gula Shannon Gula Jailyn Guzman Jason Kunda Kathy Kutsop

Mickey McConnon Carol McCormick Jim McElroy Jaime Minor Kim Minor Joan Morales Gary Moss Alicia Olivetti Irene Pacheco Pam Pangonis Kristin Perez Travis Prince Meagan Rincavage Alyssa Savitski Eve Schell Heather Schmidt Jennifer Shoemaker Jackie Shukis Marichelle Sunseri Kristy Vassell Nicole Wendolowski Bridget Wickizer