Page 107

T

E

C

H

N

O

L

O

G

Y

ADVERTISING SPECIFICATIONS_8.pdf 1 12-09-2014 PM 04:50:59

Our Strategic Approach for Enhanced Customer Experience in Africa

C

M

Y

CM

MY

CY

01 02 03 SUDAN

STRATEGY AND PROCESS CONSULTING IT Strategy and Due Diligence Process Improvement and Automation Legacy Transformation Operationalising of Shared Services

NORTH

TRANSACTION PROCESSING

Application Processing Deliverables Management Reconciliations and Settlements MIS and Reporting

SEYCHELLES

CMY

K

CUSTOMER SERVICE

Service Quality Complaints Management Campaign Management & Welcome Calling Know Your Customer Social Media Management

www.isonafrica.com

Facebook and cooperating to launch the swahili interface, we brought the internet to millions of people for the first time. It gave many the chance to see the global social impact that the website has and from that they have had a whole new world opened up to them that they never knew existed. now these subscribers are evolving to use email, other social media sites and downloading content and media,� proclaims gutierrez. By far the biggest impacting innovation from tigo tanzania has been its mobile financial app, one of the first mobile money apps in the world, which has revolutionised the way tanzanians access and transact with their money in a simple and easy to use format using their smartphones. out of the 7 million customers currently subscribed to tigo tanzania, over 3.5 million have already signed up and are active

www.aFRICaoutlookmag.Com

107

Profile for Outlook Publishing

Africa Outlook Issue 19  

Essential reading for those who want to keep up to date with African business.

Africa Outlook Issue 19  

Essential reading for those who want to keep up to date with African business.