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Our master classes explore and evaluate the impact of processes on business today Our master classes “Cross Talk”™ are designed to stimulate topical discussion, create forums of knowledge and develop methods proactive to change. Using our ASK™ Model we coach and mentor organisations how to integrate awareness, skills and knowledge to increase performance.

Communication is vital for all organisations. Globalisation has made cross cultural understanding into a business and the financial return on training is an asset which adds value. Cultural competence helps you to understand how and why people think, act, and do business in the way they do and also what they think of you. Cultural differences can result in a variety of approaches to business, even when English is used as the common language. Cultural competence training can help you succeed, by raising awareness of how people from other cultures think, behave, and approach business. Othella™ feel that promoting supportive environments is essential for business development. Effective Intercultural working is learned over a period of time through experience and reflection. It develops a greater potential for local business growth and builds a more productive workforce. Places are limited to support the learning experience. All the sessions include lunch and refreshments and a valuable opportunity to network with like minded individuals. We deliver our master classes in half and full day sessions. We run a rolling program during the year which you can book on or if you would like us to deliver any of the master classes’ bespoke for your organisation. We are happy to discuss your personal requirements to ensure your learning experiences are fulfilled to the optimisation of your organisation. Please contact us: 0330 008 0363 Email:

UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

The process The sessions will guide individuals to develop tools to find focus, face realities, come together, reach for stardom, and manage differences not deficiencies. The journey All our master classes are supported by material with permission from Mr John Twitchin of Diversity Works (Fellow of Chartered Institute of Personnel and Development). John has over forty years evidenced film and research on real people, groups and meetings. The impact Each participant will receive a certificate of attendance to add to your portfolio of evidence for your own CPD (continuous personal development) Cross talk™ sessions can be used to support further study. They could be incorporated into key indicators. For example;

Level 2 M2:02

Motivating in the workplace team to perform

Level 2 M2: 09

Using information to solve problems

Level 2 M2:20

Managing Yourself

Level 3 M3: 03

Planning Change in the workplace

Level 3 M3: 06

Managing creativity and innovation in the workplace

Level 4 M4: 13

Communicating effectively orally and in writing in the workplace

Who is our programme aimed at? • • • • • • •

Anyone who wishes to improve knowledge and understanding Team members who wish to develop their skills to improve communication Anyone who plays an active role within a team(s) directly or indirectly manages team members. Individuals who strive to assist the team framework and are aiming to develop valuable communication tools. Those who wish to further develop their understanding of others to further develop productivity Those who wish to further develop understanding of the preferences and cultural and language differences and similarities of the people in your chosen market Those who wish to investigate further how differences and similarities between your own and others cultural behaviour may change or affect the financial transactions, contracts and procedures that you need to carry out (For example time keeping, timescales, decision making processes, attitudes to men and women, gender communication styles and conventions, business relationships, business meetings attitudes to emotion, and levels of formality or hierarchy)

UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

Benefits of the sessions Effective Intercultural working is learned over a period of time through experience and reflection. Our sessions open the individual up to analyse their own world view and the environments around them. The benefits for a business or organisation in developing intercultural working skills are to a large degree quite clear although we would like to highlight some of the key areas based on our experience of working with individuals and organisations both in the public and private sector and sector for civil society. More productive workforces, improved customer service, mutually respectful and supportive working relations, greater potential for local business growth, more effective international trade, strengthened equality & diversity policies, procedures and actions, greater engagement with local communities. Cross Talk™ Series I

Awareness – developing tools • • •

An introduction to understanding cross cultural communication Building tools to develop awareness of cross cultural communication Developing service delivery to sensitive to your customer

Cross Talk™ Series II

Skills – preparing your reach for global markets • • • •

Developing impact assessment into frameworks Expectations and Training Key performance indicators Evaluation a key to success

Cross Talk™ Series III

Knowledge – improving your knowledge bank • • • •

Identifying the impact of cultural difference Discovering the impact of our listening skills when communicating Managing the diverse team Developing crisis management frameworks for diverse teams

UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

Passport to Employability Description A foundation programme to develop skills, knowledge and confidence to assist employability Aims The course aims to support individuals towards the route to employment or progression to further development programmes Who should attend? • • • •

Individuals who wish to develop better communication strategies Individuals who wish to gain more confidence in looking for employment Individuals who wish to promote their employability skills Individuals who wish to explore pathways to further personal development, to education, vocational skills, or volunteering opportunities

Subjects will include key skills to supporting the long term unemployed back to the independence whilst improving skills knowledge and confidence health & well being Outcome • •

Participant will be guided towards developing an occupational skill scan, this enables a suitable individual learning plan to be devised and direct learners to future development progression routes A certificate of participation for each module will be presented at graduation ceremony end of the course

The course is delivered in three parts and is facilitated to incorporate basic skills. Entry Level reading, writing and listening skills Part 1

12 sessions - Improving communication skills (Duration 3 hours per session)

Part 2

12 sessions - Developing tools for Self Confidence (Duration 3 hours per session)

Part 3

12 sessions - Developing Employability Skills (Duration 3 hours per session)

UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

Associate Training Emergency First Response You learn the basics through the use of independent study materials, and then participate in a practical hands on training session with an experienced Emergency First Response Instructor at a time convenient for you. Course Benefits • • • • • •

Better participant preparation Independent study accommodates individual learning styles and allows participants to learn at their own pace More effective use of time Independent study allows the instructor to focus participant contact time on skill development and scenario practice Participants arrive prepared for hands on training, which makes class time shorter to accommodate busy schedules. More focused learning time

Course Introduction Focused on training the lay rescuer, the Emergency First Response approach to training builds confidence in lay rescuers and increases their willingness to respond when faced with a medical emergency by teaching them the skills they need in a non-stressful learning environment. Participants are also given as much practice as necessary to master and retain these skills. Courses Overview Emergency First Response courses encompass adult, child and infant CPR, first aid skills and Automatic External Defibrillator (AED) training and emergency oxygen use. Emergency First Response also offers comprehensive First Aid at Work courses, specifically designed to meet compliance standards for workplace safety courses internationally. Emergency First Response courses are flexible in design to accommodate scheduling and training needs. They can be taught together or alone in any combination. Courses Delivered Emergency First Response Primary Care (CPR) Course Content Emergency First Response Primary Care (CPR) teaches participants how to respond to life threatening emergencies. The course focuses on primary care through a combination of knowledge development, skill development and realistic scenario practice to make sure participants have the confidence in their ability to provide care when emergency situations arise. Primary Care (CPR) skills taught in this course include: Scene Safety Assessment Universal Precautions - Communicable Disease Protection, including barrier use, Primary Assessment Rescue Breathing, Cardiopulmonary Resuscitation (CPR), Conscious and Unconscious casualties, Obstructed Airway Management , Serious Bleeding Management, Shock Management, Spinal Injury Management Recommended Skills: Automated External Defibrillator (AED) training Emergency Oxygen Use Orientation UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

Emergency First Response Secondary Care (First Aid) Course Content Emergency First Response Secondary Care (first aid) covers injuries or illnesses that are not immediately life threatening. Participants focus on secondary assessment and first aid through knowledge development, skill development and realistic scenario practice. Secondary Skills taught in this course: • • • •

Injury Assessment Illness Assessment Bandaging Splinting for Dislocations and Fractures

Others Courses delivered are: 1. 2. 3. 4. 5.

Emergency First Response Automated External Defibrillation (AED) Course Refresher Courses Emergency First Response Care for Children Course Primary and secondary care Blood-borne Pathogens Awareness Course Emergency First Response Workplace Courses

Places are limited to a maximum of 10 people on each course to support the learning experience We are happy to discuss your personal requirements to ensure your learning experiences are fulfilled to the optimisation of your organisation. Please contact us: 0330 008 0363 Email:

UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

Introduction to the Consultant Ibrahim Farouque Napson is a registered nurse with fifteen (15) years’ experience and currently working within the National Health Service (NHS) in England. He holds a vast wealth and knowledge base working in both the health sector and in communities across continents with relief and humanitarian programmes. He has offered special packages of First Aid courses and educational programs; an anti-alcohol awareness program ‘Don’t Walk Away Campaign and Street Survival Skills’ for youngsters in schools, organisations and youth clubs within Merseyside aimed at ‘urban’ First Aid, focusing on knife and gunshot wounds, excessive alcohol and drug misuse on the street.


qualified as an Emergency First Response Instructor


volunteer first aid Instructor - trainer assessor, British Red Cross


qualified as a sign-off mentor in the NHS


qualified as registered general nurse, United Kingdom

Ibrahim is the principal architect behind a new innovation ‘Community First Response System’, a cheaper but effective life-saving skill that aims to bridge the gap between the inadequate and under resourced healthcare facilities and emergency services in urban and rural Ghana.

UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

Othella ™LLP Terms and Conditions Consulting Services 1. Othella™ LLP will provide Consultancy Services to the client relating to Training and Management consultancy work. The specific nature of the Services to be provided by Othella™ LLP will be as specified in the Proposal ("the Services"). Subject to any lawful restraint imposed upon it by any other party (such as an obligation as to confidence), Othella™ LLP will make available to the Client all knowledge, information and expertise in its possession in performing the Services. If the Client wishes Othella™ LLP to perform any Services other than those specified in the Proposal (including without limitation to provide any additional functionality) or to provide further or other Products or Services, then Othella™ LLP shall be entitled to quote the Client separately for the provision of those Services or the provision of those Products. If the Client accepts that Quotation then the provisions of this Agreement will apply to the provision of those additional Services and Products. 2. Unless otherwise agreed in writing by both parties, the term of this Agreement will commence upon the date agreed within the proposal. Acceptance 4. Any instructions received by Othella™ LLP from the Client for the supply of Services/Products and/or the Client’s acceptance of Services/Products supplied by Othella™ LLP shall constitute acceptance of the terms and conditions contained herein. 5. Where more than one Client has entered into this Agreement, the Clients shall be jointly and severally liable for all payments of the rates/invoice. 6. Upon acceptance of these terms of business by the Client, the terms and conditions contained therein are irrevocable and can only be amended with written consent by Othella™ LLP 7. The Client shall give Othella™ LLP no less than 14 days prior written notice of any proposed or actual change of ownership or Client’s Company name. This also includes Company address, contact numbers and business practice. The Client shall be liable for any losses incurred by Othella™ LLP for non-compliance to this clause. Products Othella™ LLP Registered Office: 54 St James Street, Liverpool L1 0AB 8. Othella™ LLP may also supply the Client with Products (as ordered by Client and agreed by Othella™ LLP) from time to time. In the context of this Agreement, "Products" means any materials (e.g. training materials) required and provided to the Client by or on behalf of Othella™ LLP pursuant to this Agreement. Reporting, Meetings and Training 9. The Client shall make its employee (specified in the Quotation or such other person as the Client shall nominate in writing) available to meet with Othella™ LLP ™ when reasonably will meet regularly with the Client, Contact (by remote communication facility if necessary) and report to the Client on the status of the Services. 10. If the Client or Client’s employee cancels attendance to a meeting that has been pre-arranged within 24 hours, Othella™ LLP is entitled to charge a cancellation fee of an hour’s work. If the Client cancels attendance to a set training day that has been pre-arranged within 1 week Othella™ LLP is entitled to charge a cancellation UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

11. fee of 100%. If a Client cancels attendance to a set training day that has been pre-arranged within 2 weeks, Othella™ LLP ™ is entitled to charge a cancellation fee of 50%. Consulting Rates, and Other Expenses 11. Othella™ LLP will provide Services to the Client and will be entitled to charge the Client for such Services at the rates specified in the Proposal. 12. If Othella™ LLP is required to attend the Client's premises for any reason pursuant to the commencement of Services; the Client will reimburse Othella™ LLP for reasonable transport and/or accommodation expenses incurred by Othella™ LLP in doing so. 13. The Client indemnifies Othella™ LLP ™ against any loss or damage arising directly or indirectly from undertaking any processes and procedures as implemented by Othella™ LLP incorrectly, or as advised. 14. The Client will pay Othella™ LLP ™ for the cost of any Products together with Othella™ LLP own charge that it levies for handling and/or obtaining any relevant materials. Payment of Invoices 15. Othella™ LLP ™ will be entitled to invoice the Client on an interim basis at least monthly for progress payments for any Services performed or Products supplied during the previous month (or during any earlier period which has not previously been invoiced) together with such expenses as the Client is required to reimburse Othella™ LLP Such invoices shall contain such information and detail as the Client may reasonably require to permit the Client to account for the Services and Products (for instance, by attaching copies of any time sheets) reasonably prescribed by the Client. 16. All invoices rendered by Othella™ LLP are payable within fourteen (14) days from the date of invoice. The Client agrees to pay Othella™ LLP in full within this time period unless otherwise agreed with Othella™ LLP Othella™ LLP Registered Office: 54 St James Street, Liverpool L1 0AB 17. If the Client fails to pay any invoice by the due date for payment, then without prejudice to Othella™ LLP under this Agreement, the Client shall also pay Othella™ LLP interest on the outstanding amount at the rate of 2% above the base lending rate of HSBC PLC per month. Confidentiality 18 Othella™ LLP will not disclose to any third party or use other than for the purposes of this Agreement any knowledge or information imparted to or obtained by it during or in connection with the fulfilment of this Agreement which is of a secret or confidential nature relating to the business, equipment, processes relating to the equipment, the Products, Services, process or business strategies offered or employed by the Client. This obligation of confidence will cease to apply in relation to information that Othella™ LLP is required to disclose by any law, or which becomes part of the public domain other than as the result of a breach by Othella™ LLP of its obligations of confidence under this Quotation. Intellectual Property 19. Unless otherwise agreed in writing by Othella™ LLP the copyright and all other rights relating to any documentation, whether electronic or hard copy, provided to the Client by or on behalf of Othella™ LLP pursuant to this Agreement (the "Intellectual Property") will remain the property of Othella™ LLP or where applicable its licensees.

UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

22. The Client must not de-compile, disassemble, decrypt, extract or otherwise reverse engineer Othella™ LLP products or services without prior written consent. 23. The Client must hold any documentation and other materials provided to the Client by Othella™ LLP confidential. The Client must not disclose any of those materials to any third party without Othella™ LLP prior written consent. The Client must also take all reasonable steps within its power to protect the Intellectual Property of Othella™ LLP. Liability 24. Except for express undertakings to indemnify and any warranties set out in this Agreement: a) To the extent permitted by the law, Othella™ LLP expressly excludes all conditions and warranties whether express or implied. b) Notwithstanding any other provision in this Agreement, in no event will Othella™ LLP be liable to any party including the Client for any indirect, punitive, special, incidental or consequential damage in connection with or arising out of this Agreement (including for loss of profits, use, data, or other economic advantage), however it arises, whether for breach of this Agreement or in tort, and even if Othella™ LLP has been previously advised of the possibility of such damage. Further, liability for Othella™ LLP Registered Office: 54 St James Street, Liverpool L1 0AB such damages shall be excluded, even if inclusive remedies provided hereunder fail their essential purpose. The Client will indemnify Othella™ LLP and keep it indemnified from and against any claims by any third party for or in respect of such damages. Assistance and Facilities 25. The Client will provide Othella™ LLP with all reasonable assistance and facilities free of charge (including without limitation of the Means of Access and the other Items referred to in the Proposal, office facilities, and liaison with the necessary officers and employees of the Client) in order to permit Othella™ LLP to efficiently provide the services. Othella™ LLP can also offer facilities for training off site if this is required by the Client or seen as beneficial to the business, this will be duly noted in the Proposal and agreed upon commitment. Non-Disclosure 26. The Client undertakes to Othella™ LLP that it will not for a period of two years from the termination of this Agreement entice away or endeavour to entice away from Othella™ LLP any employee of Othella™ LLP. The Client acknowledges that the prohibition and restriction contained in this clause are reasonable in the circumstances and necessary to protect the business of Othella™ LLP Quotation/Proposal Non-exclusive 27. The Client acknowledges that Othella™ LLP is providing Services to the Client on a non- exclusive basis and that Othella™ LLP may provide Services of the same or a similar nature as the Services to any other party. Termination 28. This Quotation may be terminated in the following circumstances: UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

a) By either party by giving the other party thirty (30) days’ notice in writing to that effect; b) Immediately by Othella™ LLP by notice in writing if the Client fails to remedy a breach of this Agreement (including any provision as to payment) within thirty (30) days of receipt of a notice from Othella™ LLP of such breach requiring it to do so; or c) By either party immediately by notice in writing if the other party takes any corporate action or other steps are taken or legal proceedings are started (and are not withdrawn, discontinued or struck out within thirty days) for its winding up, liquidation or dissolution (other than for the purposes of reconstruction) or the appointment of an administrator, receiver, receiver and manager, official manager, Liquidator, provisional Liquidator, trustee or similar office of it or of any or all of its revenues Othella™ LLP Registered Office: 54 St James Street, Liverpool L1 0AB and assets ("Insolvency Event"), and such Insolvency Event remains in existence in respect of such party as the time of service of the Notice. 29. On termination of this Agreement however occurring, all moneys unpaid by the Client pursuant to this Agreement will immediately become due and payable. If such moneys remain unpaid for a period of thirty days then (without prejudice to any other rights that Othella™ LLP may have for breach of this Agreement or otherwise) Othella™ LLP will be entitled to retake possession of the products and to disable any training material provided pursuant to this Agreement). 30. The Client's obligations (including any obligations to indemnify) under clauses 11, 18 to 23 inclusive (Intellectual Property), 24 (High Risk Activities), 25 to 27 inclusive (Liability), and Othella™ LLP ™ obligations under clause 17 (Confidentiality) shall survive the termination of this Agreement for whatever reason. General 31. Any notice required or contemplated by this Agreement shall be deemed to have been duly given if it is in writing, properly addressed and delivered personally or mailed by registered or certified mail, postage prepaid addressed or by fax or electronic mail to the Client or Othella™ LLP at the address set out in the Proposal or this Agreement or such other address nominated by a party in writing. 32. The Client may not assign any of its obligations under this Agreement without the prior written consent of Othella™ LLP. However Othella™ LLP may arrange for subcontractors to perform any of Othella™ LLP obligations under this Agreement. 33. Othella™ LLP ™ will not be liable to the Client or to any third party for any non-performance or delay in the performance of its obligations under this Agreement, if events or conditions beyond its reasonable control cause the non-performance or delay and Othella™ LLP will give the Client prompt notice thereof. In no event will this provision affect Client's obligation to make payments to Othella™ LLP under this Agreement except in respect of Services that are unable to be performed by Othella™ LLP until they can be performed. 34. A failure, delay, relaxation or indulgence by either Party in exercising any right, power or privilege conferred on the Party by this Agreement shall not operate as a waiver of the power or right. A single or partial exercise of any right, power or privilege hereunder does not preclude the further exercise of the same right or the exercise of any other right hereunder. A waiver of a breach does not operate as a waiver of any other breach.

UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

35. If any part of this Agreement is held by a court of competent jurisdiction to be invalid, then; a) Where the offending provision can be read down so as to give it a valid and enforceable operation of a partial nature it must be read down to the extent necessary to achieve that result; and b) In any case the offending provision must be severed from this Agreement the remainder of this Agreement shall continue in full force and effect unless such reading down or severance affects the basic nature of this Agreement. 36. Should Othella™ LLP issue draft documents for final changes and approval it has the right under this agreement to the following; from the date that draft documents are issued the Client has 30 days to submit any revisions required. Should the Client fail to do so, final documents will be issued and invoiced accordingly. 37. Othella™ LLP may licence or subcontract all or any part of its rights and obligations without the Client’s consent. 38. This Agreement shall be governed by and must be construed in accordance with the laws of the United Kingdom and the Client irrevocably submits to the non-exclusive jurisdiction of the courts of that country. Signed by Client …………………………………..

Dated ………………………………

UK Register of Learning Providers - UKPN No: 10039344 © All rights reserved and asserted by Othella LLP – 2011-2014

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