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January 2019


Contents January 2019 - STOP Think!

Page No.

Section Introduction

Section

Page No.

What Good Looks Like

John Dowsett Introduction

3

Learning

Providing Valued Solutions for our Customers - Christmas Possessions

22-23

What Good Feels Like

Back to Work… Safely

4

Supporting our Communities - A Garden for Emma

Design Safety Conversations

6

Our Teams doing Great Things for Others It’s in our DNA

River Axe Design Close Call Learning

6

Safety Statistics

Mobile Data Capture to iGO - PIM Mobile

8

December SHE Performance

27

NEW! iGO Navigator Wheel

9

2018 IO Review

28

Workforce Mental Health App

9

December IO Statistics

29

Winter Driving Tips

10

Sharing

24 25-26

Tool Box Talks Driver Fatigue

30-31

Connect Plus Technical Forum

12

Hypodermic Needles

Sustainable Reconomy clear Clarke’s Sharps

13

External Alerts

My Personal Lean Story – Ben Wilcox

16

Electrical Substation Fire – IMPORTANT *** Immediate Safety Action ***

33

Period 9 Feltham Top Scoring Gold

16

11kV Depot Cable Strike results in burns.

34

Sharing across our Industry with Vital

17

Vandalism of Lineside Materials results in train striking metal wedge.

35

Highways England Health, Safety and Wellbeing Briefing

18

Crawler Crane incident on M23 during attempt to load onto low-loader for relocation.

36

MEWP Boom Failure tips basket at height.

37

Health & Wellbeing

32

Health and Wellbeing Calendar 2019

19

Transport for London – Fire Safety Compliance.

38

Dry January

19

Operator of a dumper on a public road did not have a driving licence.

39

Health Benefits of Going Dry

20

Broken Gantry Hatch

40

NEW! Fatigue Poster

21

January’s STOP Think! about Key Points for January

41

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Introduction January 2019 - STOP Think!

colleagues being killed when working on the rail and road networks. These terrible events reinforce the need to maintain the highest levels of unwavering commitment as we continue on our relentless journey to everyone home safe, every day. Looking ahead in 2019

Firstly, I would like to take this opportunity to wish you all a Happy New Year! I hope many of you managed to have a relaxing and enjoyable break with your family and friends over the festive period. I would like to extend a special thanks to everyone who was out working for us over Christmas. We had a lot of work taking place and I am particularly delighted that it was all completed without any injuries; ensuring that everyone was able to return home safely to their families after working on our Christmas projects. Prioritising our Safety Performance Delivering this level of safety performance is something that remains my key priority throughout 2019. Our performance levels dropped below the high standards that we set ourselves in 2018, and it is essential that we get back on track and continue with the great progress that we had been making during the previous three years. With our renewed focus and together with the support from our key suppliers, I am confident that we can deliver a level of performance that exceeds the exceptional levels that we reached in 2017. This means that we are targeting a significant reduction in the number of people being injured on our projects, and also a reduction in the severity of those injuries. Focussing on High Risk Areas We will also be focussing on the high potential risk areas of our Business. In 2018 tragic circumstances led to three of our industry

This year is set to be an exciting year for us as we embark on mobilising the new DIP Highways England Framework, the new SMD Network Rail Framework and the London Underground SFA works - all over the next few months! Such new frameworks and contracts provide the perfect opportunity to create a step change in our overall performance and it is essential that we seize the moment and maximise this opportunity. This means stepping up our focus on delivering added value, increasing our efficiency, enhancing the use of technology and accelerating our approach to learning and driving continuous improvement. Only through a collective and continued desire to learn from every event and share that knowledge widely will we continue to improve both our business and our safety performance. To truly create this step change, we will need the essential support from our key suppliers and customers, as well as every single member of our own team. Our people remain our greatest asset in the successful delivery of our growing business, and we need to work even harder to attract and retain the best talent, to increase the levels of our diverse and competent workforce. Our updated Equality, Diversity and Inclusion Strategy will help us continue to create an inclusive, innovative and learning environment where our people can thrive and perform at their very best. I wish you all a happy, healthy and prosperous New Year! John Dowsett Managing Director Infrastructure

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Learning January 2019 - STOP Think!

Learning from: • • • • • • •

Back to Work… Safely Design Safety Conversations River Axe Design Close Call Learning Mobile Data Capture to iGO - PIM Mobile NEW! iGO Navigator Wheel Workforce Mental Health App Winter Driving Tips

Back to Work… Safely Our Vision Welcome back! Whether you had some time off or were working we hope everyone had a great Christmas and New Year. As each of our sites and offices return to work it was great to see our “Back to Work” Briefings taking place, re-focusing our teams on work after, what is for many, an extended period of leave. This time of year typically sees an increase in the number of accidents therefore it is important to re-evaluate the conditions and hazards on site and any changes that may have taken place over the closure period.

“Through the highest level of safe and sustainable performance, we will protect every person impacted by our works, create a healthy workforce and ensure everyone goes home safely to their families every day.”

Learning from 2018 for 2019 In 2018 injuries occurred on our Infrastructure projects primarily as a result of manual handling and poor underfoot conditions. We asked ourselves:• • •

Could a similar thing occur on this site? What do we need to change? Where could the next accident occur on this site?

We also concentrated on how to look out for each other over the winter months, discussing topics such as winter driving, being fit to work, slips, trips and falls and mental wellbeing.

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Learning January 2019 - STOP Think!

Slips, Trips & Falls

Physically and Mentally Fit to Work

• • •

• •

Take extra time. Be extra aware of your environment and hidden hazards. Wear appropriate footwear. Report poor lighting on site, in offices and walkways.

If you are unwell or fatigued you could put yourself and others in at risk. Both fatigue and mental wellbeing issues can affect your concentration. If you notice a change in the behaviour of the people you work with, ask them how they are and if they would like to talk about it.

The Environment

• • • • •

Has the plant on site been stood idle for two weeks? Check hoses for signs of wear. Have you put spill kits back near the plant? Are plant nappies still in the right place? Also consider our neighbours keep nearby roads clean and make sure lights aren’t shining into properties.

In 2018 we had 28 injuries… But we also managed 339 days without injuring someone. What can we do to make sure it’s 365 days in 2019? We Can Achieve This!

REMEMBER!

If it is not safe – STOP

WORK!

You will be supported.

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Learning January 2019 - STOP Think!

Design Safety Conversations The Southern Shield Safety Leadership Team has recently produced their “Design Safety Conversations Guidance Note.”

This “Design Safety Conversations Guidance Note” includes practical examples of such conversations and how to record them to ensure the learning is captured and shared accordingly.

The Guidance Note is now available on the Southern Shield website:https://www.southernshield.co.uk/library/3/

River Axe Design Close Call Learning Our team working on the River Axe Flood Mitigation Scheme raised a Design Close Call when the railway embankment was regraded to accommodate scaffolding support for a cable. The temporary condition of embankment stability was not adequately considered and although the embankment remained stable, the re-grading work could have had the potential to de-stabilise the slope, along with the railway track above.

Whilst safety conversations are often used to great effect to improve the safety culture of site-based activities, this is not typically the case for design activities. Similar conversations at the design stage could provide great opportunities to help us to identify any hazards and risks in the proposed scheme and remove or mitigate these from the outset.

The stability of the embankment was confirmed by track monitoring and subsequent design checks. All temporary works designers were re-briefed with the important lessons from this Design Close Call and the Learning on Page 7 was issued. REMEMBER - The Southern Shield Design Close Call Guidance Document can be found on the Southern Shield website as linked above.

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Learning January 2019 - STOP Think!

Learning from a Design Close Call River Axe Embankment

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Learning January 2019 - STOP Think!

Mobile Data Capture to iGO - PIM Mobile

• Did you know that there is a quick and efficient way of capturing your project information straight in to iGO from your mobile phone or tablet? From photographs, to site visits, inspections, snags and defects - this has never been easier than with the use of “PIM Mobile.”

• • •

Record snags and include photos and drawing mark ups of the snag location. Record action responses, providing a full database through a single interface. Record site visits including who attended and discussions. Record site inspections and issue actions to iGO project members. Load, open and view iGO project documents.

Similarly to projects that are set up to use BIM360 Field, there are numerous quality and efficiency benefits to using PIM Mobile:•

• •

PIM Mobile is a mobile data capture interface that links directly to iGO via an App that can be installed on any smartphone or tablet. Using PIM Mobile you can:• • •

Take photos and store them directly against your project on iGO. View project and company iGO contacts. Log observations and allocate as actions for iGO team members.

All information is stored in the iGO project without needing to be separately scanned and uploaded. Issues and observations will have a full audit trail. Defects can be identified and their resolution managed all through one single system. Site visit records can be kept electronically and analysed for trends.

Like many of the processes that we come across, whilst there are limitations, these are primarily related to how the project is initially set up on iGO. The App is designed for single project use and as long as project contacts and documents in the viewing list are kept up to date it is a really effective.

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Learning January 2019 - STOP Think!

So if your project does not have a data capture solution, please do consider using PIM Mobile. Please contact Gavin Tidey (Gavin.Tidey@Osborne.co.uk) or Dominic Lowry (Dominic.Lowry@Osborne.co.uk) for further information and help with set-up and training.

NEW! iGO Navigator Wheel All our internal people will now have seen the launch of our new Navigator Wheel.

required delivery activities and access to the necessary information more quickly and without duplication or ambiguity. Our process maps have been redrawn to make our documents easier to find, with the aim that all documents can be obtained within a maximum of three clicks from the Navigator Wheel. The launch of the new Navigator Wheel also means that as Infrastructure, we now own our delivery processes, giving us and the other businesses the flexibility to continuously adapt and improve to efficiently deliver high quality, valued solutions for our customers.

Many thanks to the Infrastructure Improvement Team; Gavin Tidey, Gareth Barker, Tony Dawson, Matt Whale & Stuart Worringham For your hard work and dedication to drive this important piece of work to completion whilst juggling very busy day schedules.

If you have any questions or to give feedback on the Delivery Process, please raise an IO or contact our Business Improvement Lead, Gavin Tidey. Over 18 months ago our Infrastructure “Fit for Purpose Processes” Improvement Team, along with similar teams from their respective businesses, embarked on a project to refresh, refine and catalogue all of our delivery processes and put them in one place, with a common naming convention. The overall objective was to make our delivery process more user-friendly and more specific to the needs of our business, providing our people with a snapshot of

Workforce Mental Health App A new “Construction Industry Helpline App” that has been designed to support workers around Mental Health is now available to download from Google Play or the App Store.

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Learning January 2019 - STOP Think!

The new App has been launched to provide real-time support to workers with their mental health.

“Road to Better Wellbeing” Mental Health Survey which launches in 2019. For more information on both the free to download App and the Safer Highways “Road to Better Wellbeing” Survey visit:http://www.saferhighways.co.uk

Winter Driving Tips Driving in the winter is very different to at other times of the year with longer periods of darkness and more frequent adverse weather conditions. This makes driving in the winter more hazardous.

The idea for creation of Construction Industry Helpline App came from the Building Mental Health Campaign and Lighthouse Construction Industry Charity. It has been constructed by COINS and provides vital information, advice and guidance on many wellbeing topics including stress, anxiety, depression, anger and suicidal thoughts.

In extreme conditions, such as prolonged periods of heavy snow or floods, always avoid driving at all, unless the journey is absolutely necessary and driving is the only option.

This great App was launched at the Lighthouse Charity’s Annual Christmas Lunch to complement their existing 24/7 Construction Industry Helpline and is aimed at construction workers and their families The App is a preventative tool and aims to provide early support to people who may not feel comfortable talking about their situation. It is free to download and is also being heavily promoted by Safer Highways Members as a tool which can support the

During the winter a single journey may take us through all manner of weather systems and traffic conditions so it is best to be prepared for every eventuality. Always adapt your driving to suit the conditions and stick to the basics to help you drive safely:-

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Learning January 2019 - STOP Think!

• •

Allow time to demist your windscreen and clear all vehicle windows to ensure you have full visibility before setting off. Drive and brake to suit the weather conditions. Allow enough distance between you and other road users.

In Heavy Rain • •

Keep twice your normal braking distance. Plan your movement ahead on the road.

Make sure your vehicle is ready for winter by checking, topping up, cleaning and carrying:• • • • •

Tyre pressures and tread depth. Windscreen wipers and washers. Lights. Engine coolant. De-icer and scraper, warm and hi-vis clothing, emergency kit.

Carrying an emergency kit is even more essential if embarking on a long journey and should include a tow rope, shovel, warning triangle, torch, blanket and rations. Pack a hot drink and ensure your mobile phone is fully charged.

In Strong Winds • • •

Keep both hands on the steering wheel. Plan a route that avoids driving over exposed bridges. Expect sudden gusts of wind, especially when passing high-sided vehicles and when exiting from tunnels.

In Snow and Ice • • • • • •

In Low Sun • • •

Reduce your speed or stop all together. Wear sunglasses in bright sunlight. Make sure your windscreen and all vehicle windows are clean, both inside and out.

Reduce your speed. Your braking distance is 10 times more than normal so leave a big gap. Avoid harsh braking, acceleration and sharp steering. Slow down in plenty of time before bends and corners. Use a low gear earlier to assist braking. Keep your vehicle well-ventilated – heaters cause drowsiness.

The “Royal Society for the Prevention of Accidents” has produced a great factsheet that is well worth a read:-. RoSPA Winter Driving Tips

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Sharing January 2019 - STOP Think!

Sharing from: • • • • • •

Connect Plus Technical Forum Sustainable Reconomy clear Clarke’s Sharps My Personal Lean Story – Ben Wilcox Period 9 Feltham Top Scoring Gold Sharing across our Industry with Vital Highways England Health, Safety and Wellbeing Briefing

Connect Plus Technical Forum Towards the end of last year Mike O'Connor and Dominic Lowry attended the Connect Plus Technology Forum where Dominic presented on Osborne’s BIM capability and the efficiency benefits to the framework. This was a great learning session with interesting presentations on amongst other things, satellite monitoring of ground movements, concrete sensors and listening to expansion joints. Dominic is a BIM Level 2 Certified Practitioner and he started by making people consider the meaning of BIM and why, if we want to stay relevant, we have to pursue this capability.

Building Information Modelling – is a set of collaborative Standards, Methods and Procedures:•

• •

An enforced set of rules to follow as directed by Publicly Available Specification (PAS) or within a British Standard (BS). Deals with project collaboration for information transfer. Split into 3 (or 4) maturity levels.

Efficiency Benefits  Less re-work required.  Meet requirements for information transfers.  A key part of collaborative working with customers and suppliers.  A step towards sustainable construction.

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Sharing January 2019 - STOP Think!

Better Information Management – is changing how we record data so it can be used and re-used to improve project efficiency:•

Our own processes for moving away from “electronic pieces of paper” (PDF, Word, Excel) to database storage of information. A smarter way of working, leveraging existing technology.

Dominic concluded by summarising a few early steps you can take to make for more efficient gains as you progress such as:• • • •

Considering what information you need to capture? Considering who creates the information that you need? Understanding what steps your data needs to go through? Having BIM Champions on the ground to make the process smoother.

Efficiency Benefits  Increased efficiency.  More time spent on value added work.  Easy development of Quality Assurance Plans and outputs.  Instant Health & Safety File creation.

Thank you Dominic For your BIM Presentation and for sharing the wide range of innovations from the session, helping us all to realise the importance of efficient data capture.

Dominic then described one of our Connect Plus schemes, Gade Valley, to demonstrate very clearly the enormous benefits that have been realised. At Gade Valley the team have been using

Better Information Management to manage the project. It is in use by 42 members of the team, including members of our supply partners, and the statistics are impressive:-



In excess of 25,000 photos stored and attributed so they can be quickly located with their relevant data.



Over 5000 on-site checklists completed, each consisting of more than 10 data items – giving over 50,000 individual data points that can be instantly reviewed, trended, analysed and reported on.



Time savings approximated to be at least one week in 52 for every person.

Sustainable Reconomy clear Clarke’s Sharps Working more closely with key supply chain partners is aligned to our long-term sustainable business goal. Working together and sharing knowledge and experience, provides more certainty to project outcomes. This was certainly the case at Clarke’s Footbridge in Portsmouth where our preferred waste management supplier “Reconomy” used their specialist knowledge to make the site safe with the removal of biohazards before our teams commenced the necessary survey works. Clarke’s Footbridge carries a public footpath over the railway tracks in a relatively low-lit location adjacent to an industrial estate and a housing estate. During initial site visits it was

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Sharing January 2019 - STOP Think!

identified that the hidden nature of the location made it popular for antisocial drug use, hence posing a potential biohazard risk to our people in the form of hypodermic needles, or “sharps” as they are more commonly known. Reconomy specialise in environmental issues and the removal of hazards and were called upon to undertake the clearance service; hence providing a safe working environment for the team to carry out the surveys and anyone else potentially entering the site at a later date.

During a full line possession, Reconomy’s clearance of the hazardous materials was both quick and effective, allowing our other suppliers to enter the site. All work such as the de-vegetation was then carried out cautiously under the watch of the Reconomy professionals. Lessons Learned •

Reconomy were the first people on the site to clear their way in, starting with any sharps in the immediate vicinity of the access gate and walkways. Interestingly, Reconomy found an existing sharps removal box full of used needles so it was evident that someone else had previously attempted, but not fully completed a clean-up.

Only from being on site were we able to ascertain the need for the area to be swept for sharps. It would have been better to have been able to undertake these works during the daytime, making it easier to identify the sharps. Permanent biohazard signage could be placed at the access to the site to warn others to be vigilant from the outset of the risk of sharps.

Reconomy are striving to work smarter and make the most of technology to keep their customers at the heart of their service. Hence they are well aligned to our own strategy, working together to share knowledge and experience, and provide more certainty to our project outcomes. Reconomy’s Sustainability Achievements, as pictured overleaf are indeed impressive, and through undertaking an increasing proportion of our work we unlock the added benefits of our trusted and collaborative customer relationships for all parties.

Thank you Reconomy For your valued service to keeping our people safe, and your excellent sustainability achievements - from reducing our environmental impact to driving social improvements in the communities in which we work.

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Sharing January 2019 - STOP Think!

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Sharing January 2019 - STOP Think!

My Personal Lean Story Ben Wilcox Over the past 12 months Ben has gone from having no experience in Lean to becoming a Lean Advocate and attending an introduction to Six Sigma.

Lean; to reduce waste, something that I am passionate about. Why would we NOT want to simplify what we do? By simplifying things, we can achieve more for less and focus on doing the things that add value both to ourselves and our customers. With our collective and continued desire to learn and deliver performance improvements, I feel that Lean is a tool that will attribute savings and efficiencies in time, achieving a quality product and reducing operational costs. Applying Lean tools and techniques does not take drastic measures or excessive time out of our busy days - it is simply a way of reviewing the way we work and making sure we are focussing our efforts only on the steps that add value.”

Thank you Ben “If you’d asked me 12 months ago what I thought of “Lean” I may have suggested it was another managerial term which will be a passing fad – but my recent experience has made me realise that this will not be the case. In the last 12 months I have helped us to receive a Highways England Lean Maturity Assessment (HELMA) score to benchmark our performance against other contractors in the industry. I have also created an Improvement Plan to ensure that we learn together to apply the Lean principles, to better our score next year. My ultimate goal is that this time next year we are using Lean tools consistently and far wider across the business. What I like about Lean is the simplicity of it. Using Lean tools can have such a quick impact on a project whilst needing very little previous experience. I also like the premise of

For sharing your personal Lean journey. We look forward to hearing more about where Lean will take us as a business and the benefits to our customers and the wider industry.

Period 9 Feltham Top Scoring Gold Congratulations to our team working at Feltham Station. Not only have they received the Period 9 “GOLD” rating from Network Rail, but they were also the top scoring site again. They have now been the top scoring site for two consecutive periods which is an incredible achievement.

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Sharing January 2019 - STOP Think!

Their December Edition includes articles on:• • • • • • The team have been working hard to install the additional entrance, part of the overall scheme which includes shutting the existing high risk and often misused level crossing. The site has now also taken ownership of another defibrillator which is taken to the working areas, giving that all important early access in the event of an emergency. A great initiative that could save a life!

Mental Health First Aid Champions Road Safety Week Diet and Nutrition Top 10 Close Calls Safety matters Close Call App My Idea – Email for your ideas on improving safety or innovations

Thank you Vital For sharing our Cascade Briefing and for your great work on the rail network every single day to keep all our people and the public safe.

Our earthworks team at Pirbright Junction also received a GOLD and at Sway our team received the Period 9 SILVER rating. These awards are only awarded to the best projects across IP Southern so a massive well done to all involved.

Sharing across our Industry with Vital Many thanks to Vital who regularly share our link to STOP Think! in their HSE Newsletter. Their HSE Newsletter is now also available as a link making it even easier for us to share learning across our industry. Please do take a look:Vital HSE Newsletter December Issue 72

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Sharing January 2019 - STOP Think!

Highways England Health, Safety and Wellbeing Briefing Each month Highways England cascade their Construction and Maintenance “Health, Safety and Wellbeing Briefing” which includes useful links, alerts and news updates. This month’s edition includes articles covering:-

• • • •

Safe Start 19 HSE Summary Statistics Highways England Blue Star Awards Airsweb – New User Guidance

The Highways England Innovation Portal provides a route for anyone inside or outside of Highways England to get in touch about innovations. So if you have any ideas please do get in touch via the Portal as linked here:Highways England Innovation Hub A library of the briefings is also available on the Government Publication website:Highways England Safety Briefing

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Health & Wellbeing January 2019 - STOP Think!

Health & Wellbeing • • • •

Health and Wellbeing Calendar 2019 Dry January Health Benefits of Going Dry NEW! Fatigue Poster

Health and Wellbeing Calendar 2019 As part of our ongoing commitment to the health and wellbeing of our people, the Health & Wellbeing Team have updated the interactive calendar for 2019.

If you have any thoughts or suggestions that could be shared in the calendar please contact a member of the Health & Wellbeing Team at:HealthandWellbeing@osborne.co.uk

Dry January

Each month provides information on specific health and wellbeing topics including Toolbox Talks, useful websites, videos and posters. New for 2019, it also now includes an up to date “Facts and Stats” Section that will really get you thinking. The Health and Wellbeing Calendar for 2019 is available via the homepage of iGO, or can be accessed from the link:Health & Wellbeing Calendar 2019

After a festive break with family and friends we encourage you all to start 2019 by giving your body a well- earned break from alcohol. “Dry January” is Alcohol Concern’s flagship Campaign which aims to raise awareness of alcohol-related problems and educate people about the health benefits of refraining from alcohol.

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Health & Wellbeing January 2019 - STOP Think!

Health Benefits of Going Dry Giving up alcohol for 31 days can promote great health improvements such as:• • • •

Alcohol is linked to more than

60 medical conditions including liver diseases, heart disease, some cancers and depression. Alcohol is estimated to cost the NHS

£3.5 billion annually.

Losing weight, Better sleep, More energy, As well as saving money!

For more information visit:https://www.alcoholconcern.org.uk/dryjanuary Dry January is an excellent way of learning what your drinking habits are and how to break them, enabling you to cut down in the longer-term.

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Health & Wellbeing January 2019 - STOP Think!

NEW! Fatigue Poster As launched in the Network Rail IP Southern Safety Update at the beginning of December, the Southern Shield Fatigue Working Group have developed a poster to raise awareness around fatigue and advise on how to overcome the effects of fatigue. Fatigue is one of the biggest causes of accidents in the industry. It is described as a state of extreme tiredness resulting from physical or mental exhaustion; it can lead to reduced alertness, impaired decision-making and poor judgement of distance and speed. A copy of the poster can be downloaded from the Southern Shield website here:https://www.southernshield.co.uk/library/3/ A Toolbox Talk on fatigue is also available on the Southern Shield website.

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What Good Looks Like January 2019 - STOP Think!

Providing Valued Solutions for our Customers (1 of 2) Maximising Efficiency within Christmas Possessions Our teams want to truly understand the needs and challenges of our customers and provide valued service led solutions that go beyond the physical build. Over the festive period they demonstrated their dedication and outstanding personal service to deliver important pieces of work to minimise disruption on the rail network. Farnham Road Bridge Strengthening At Farnham Road our team have safely and successfully completed Phase One of a scheme to strengthen the superstructure of the road bridge during a Christmas Period Possession, handing back the track six hours earlier than planned. Comprehensive scaffolding arrangements were installed to enable access to the soffit and parapets and the completed works included brickwork repairs, rivet replacements and temporary strengthening plates in preparation for the main strengthening works next Christmas. During the possession, this high profile project was visited by our customer, the RAM team, Council representatives and the Secretary of State, Chris Grayling.

Special thanks to the whole team including Jason Tavenor, Adam Hinge, David Stebbings, Sam Aiuto, Bradley Mansbridge, Paul Burtoo, Noel Ford and our suppliers McNealy Brown and Alltask For your professional set up and meticulous delivery. Your project was a great shop window for Osborne and clearly demonstrated our values and behaviours that set us apart from others!

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What Good Looks Like January 2019 - STOP Think!

Providing Valued Solutions for our Customers (2 of 2) Maximising Efficiency within Christmas Possessions Upgrading the Toilets at Victoria Station When our team were asked to upgrade the basement toilets at Victoria Station to “world class” to provide a better experience for the customers, they identified an opportunity to strip-out the existing toilets when the station would be less busy. Several platforms were to be closed over the Christmas period for track upgrades so our teams pulled out all stops to complete surveys and planning to utilise this ideal period to minimise disruption at this busy station. Temporary cabin toilets were installed and the strip-out activities completed with no incidents or accidents. This was no mean feat with up to 4 layers of existing tiles and numerous old and redundant services! All achieved whilst maintaining services to all other stakeholders at the station and keeping noise to an absolute minimum for visitors to the adjacent Grosvenor Hotel.

• • • •

14 temporary cabins were successfully delivered and connected to provide temporary toilets for the public and welfare for our team. Over 3500 man hours of work were safely completed during the period. Approximately 460 cubic yards of waste was removed, including major items of plant such as boilers, sewage pumps, and water tanks. A conveyor system was used to get the waste out up the stairs to minimise manual handling. Age Tired Toilets for Upgrading

Strip-out Complete

Many thanks to all involved for your superb collaboration and professionalism to complete this strip-out ready for installation of the new station toilets - including suppliers Econ Construction, Lightning Electrical, Alltask, Madagan Gill and Oliver Connell.

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What Good Feels Like January 2019 - STOP Think!

Supporting our Communities A Garden for Emma

Before

WellChild is a national charity that works to ensure the best possible care and support for thousands of children with long-term or complex health conditions. Last year, Infrastructure and Property Services teams came together to work on a project with WellChild to create a safe and stimulating outdoor space for a very special little girl called Emma.

Ten years old Emma has a rare form of epilepsy called “Lennox-Gastaut Syndrome” which causes her to have seizures every day. She has to use a wheelchair, has no speech and requires 24 hour supervision – but loves to be outside. Hence our aim was to create a safe and accessible garden for Emma to stimulate her senses and help to improve her quality of life. In true SOS makeover style our volunteer team transformed the garden whilst Emma was on a short break away from home. Working tirelessly they completed a new path and patio, raised flower beds, pergola, and water feature – along with numerous additional activities to create a great outdoor space for Emma and her family to spend quality time together enjoying the sun and fresh air.

Special Thanks to All involved! Including the volunteers from our suppliers, GPB Construction and Oliver Connell & Sons. This garden will make a genuine difference to the daily life and wellbeing of Emma and her family.

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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What Good Feels Like January 2019 - STOP Think!

Our Teams doing Great Things for Others(1 of 2) It’s in our DNA Generous Donations spread Christmas Cheer

Thank you to all who joined in our Christmas Jumper Day. Our team at Romsey Road donned their best jolly jumpers, in support of their chosen Charity “The Alzheimer’s Society”. Along with the sale of mince pies and chocolate orange magic stars, they raised £153.70. Our One Team Wessex took the Christmas Jumper Day one step further to raise money for Save The Children Foundation. From the “Christmas Jumper Sweepstake” to “Pin the Nose on James Blunt” the team also raised nearly £100! Your generosity to help this and other very worthy causes was amazing! Waterside Centre shortlisted for Hertfordshire Care Award

Back in 2017 a combined Osborne effort with “Defibrillators in Public Places” (DiPPs) resulted in defibrillators being donated to two incredible charities that offer day centres and work experience for adults with learning disabilities. The Waterside Centre in Kings Langley that received one of these Defibrillators was recently shortlisted for the Hertfordshire Care Awards and our project at Gade Valley sponsored tickets to enable their people to attend the ceremony. Although they did not win, they were shortlisted in the top three. Their Deputy Manager commented: “Everyone in the room was a winner. It was an amazing evening, thank you so much for helping us to get there!”

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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What Good Feels Like January 2019 - STOP Think!

Our Teams doing Great Things for Others (2 of 2) It’s in our DNA Encouraging even the youngest Budding Builders

When a letter was received at our Romsey site from the parents of a little boy who loved to watch the diggers, Laura Harvey went out of her way to send a great response back that would have made his day. Laura invited him to come to site to see the diggers that he loves so much and sent pictures and a story book. Thank you Laura for demonstrating the kind of caring that makes us Osborne. Talking Bridges at Portsmouth

Our very own Engineering Delivery Manager, Malcolm recently gave a guest lecture on “Bridge Building” to first year Civil Engineering Students at the University of Portsmouth. Malcolm’s comprehensive lecture covered the many methods we use from simple in-situ concrete bridges to complex bridge launches over motorways or railways such as Leigh Road Bridge and included an exercise on how to deliver a scheme such as our Romsey Road Bridge. This lecture was part of our long association with the University that includes placement students, sponsorship and even supporting a Graduate Engineer with his part-time PhD. Thank you Malcolm for helping to secure our next generation of talented professionals.

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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Safety Statistics January 2019 - STOP Think!

December SHE Performance

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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Safety Statistics January 2019 - STOP Think!

A learning organisation – Improvement Opportunity 2018 Review THANK YOU ALL! For all your ideas, good practice examples and personal interventions. 2018 was a great year for improvement opportunities, demonstrating your collective and continued desire to learn and share this learning across our business and the wider industry.

Up 19%

Up 27%

Up 204%

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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Safety Statistics January 2019 - STOP Think!

December IO Statistics During the month of December the level of engagement with the IO System was reduced due to the festive break but this is expected to go up again this month as working hours return to normal and our teams undergo their Back to Work Briefings. It is great to once again see a significant number of IOs raised from our people working in our offices. Thank you for your continued engagement. Please do continue to submit your IOs on doing things differently and innovations; helping us to embed our learning culture and to continuously improve.

Top IO Originators in December

Top Projects in December

Top SHE Categories in December

• • • • •

Feltham Combined Scheme Ewell West AfA Rugby Office Fonteyn House Wimbledon Depot Shed

• • • • •

Mark Hooley Darren Griffin Jon Blackman Adam Szeremeta Paul Burtoo

27 26 23 19 12

Top Suppliers in December • • • • •

45 36 36 33 28

• • • • •

Coleman Construction SGC Rail Solutions Arcadis Vital Kane Haulage

Access / Egress / Site Security Process and Documentation Site Housekeeping Site welfare Personal Health

12 9 8 7 5

39 29 25 23 23

Infrastructure Improvement Opportunities Month

Total No. IOs

Total No. People Raising IOs

October

620

152

November

875

180

December

406

125

How many has this site entered last month?

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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Tool Box Talks January 2019 - STOP Think!

Tool Box Talk – Driver Fatigue (1 of 2)

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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Tool Box Talks January 2019 - STOP Think!

Tool Box Talk – Driver Fatigue (2 of 2)

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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Tool Box Talks January 2019 - STOP Think!

Tool Box Talk – Hypodermic Needles

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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External Alerts January 2019 - STOP Think!

IMPORTANT UPDATE Immediate Safety Action

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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External Alerts January 2019 - STOP Think!

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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External Alerts January 2019 - STOP Think!

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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External Alerts January 2019 - STOP Think!

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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External Alerts January 2019 - STOP Think!

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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External Alerts January 2019 - STOP Think!

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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External Alerts January 2019 - STOP Think!

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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External Alerts January 2019 - STOP Think!

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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STOP Think! about… January 2019 - STOP Think!

Key Points for January • Working Responsibly  Back to Work Briefings – Briefings to reverse the trend of an increase in accidents following the festive break, including tips to look out for each other this winter.  REMEMBER! If it is not safe – STOP WORK! You will be supported.

• Working with Electricity  External Alert - Following an electrical fire that caused severe burns, the following restriction shall be implemented pending the conclusion of the investigation:When attending a site with Whipp & Bourne MM74 DC Circuit Breakers with 50V operating equipment in modular buildings staff shall not carry out intrusive work on the DC Switchgear in the module if there are signs of water ingress or significant condensation without a full DC isolation of the building.

• Sharing New Ideas and Efficiencies  PIM Mobile - Mobile Data Capture to iGO. Please do consider using PIM Mobile for numerous quality and efficiency benefits when capturing your project information.  NEW! Mental Health App – designed to support construction workers, providing realtime support on many wellbeing topics including stress, anxiety, depression, anger and suicidal thoughts.

• Heath & Wellbeing  Dry January - Giving up alcohol even for a few weeks can promote great health improvements such as losing weight, better sleep and more energy.  Interactive Health and Wellbeing Calendar 2019 – Now available via the homepage of iGO. New for 2019, it also now includes an up to date “Facts and Stats” Section that will really get you thinking.  Tool Box Talk – Driver Fatigue and NEW! Southern Shield Fatigue Awareness Poster. Fatigue is one of the biggest causes of accidents in the industry. It can lead to reduced alertness, impaired decision-making and poor judgement of distance and speed. Accidents are more likely after working long shifts, especially night shifts.

• Remember  The new Design Conversations Guidance Note is now available on the Southern Shield website.

07971 125 180 24 hour Infrastructure Advice & Reporting Feedback to: julie.king@osborne.co.uk www.osborne.co.uk

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“Thinking differently… Making better decisions… Changing lives”

Profile for Osborne

Osborne STOPThink! January 2019  

Osborne STOPThink! January 2019  

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