Annual Review 2016-2017 www.osarcc.org.uk
Contents Introduction................................................ 3 Vision, mission and aims............................ 4 Core values................................................. 5 Support services......................................... 6 Service provision ....................................... 7 Who we supported..................................... 8 Outcomes................................................... 9 Volunteering............................................. 12 Training..................................................... 13 Campaigning and media........................... 14 Working with schools............................... 15 Successes.................................................. 16 Support our work..................................... 17 Finances.................................................... 18 Thank you................................................. 19
“ (and much needed) This
organisation has helped to lift me
out of total despair through their support and belief in me. Counselling Service User 2016
Introduction As awareness of sexual violence continues to rise, demand on our services equally continues to grow, and this is coupled with a backdrop of ongoing austerity cuts and reducing pools of funding. There have been times where the number of women who want to access our services has far outweighed our capacity to deliver, and stories of long waiting times to access services is something we hear echoed across the country. Nevertheless, 2016-17 continued to be another year of growth for OSARCC, and we are supporting more women than ever before. Of course, none of this of would be possible without the ongoing commitment and dedication of our staff and volunteers, and those who support our services in other ways.
I was listened to and on my first call I was told I was believed.
OSARCC service user
One service user told us “I was listened to and on my first call I was told I was believed. The call made me smile and I feel like I’ve got a spring in my step this evening” and it is quotes like this, which remind us of the power of providing a service which believes and empowers those who use it.
Lisa Ward Director
Sally Copley Chair
Vision, mission and aims Our vision
For women and girls to be free from the fear, experience and stigma of sexual violence and supported when it does occur.
We have set ambitious aims for the next few years to ensure both delivery of our mission, and that we continue to grow and develop as an organisation:
Our mission To support women survivors of sexual violence, promote and advocate for their needs, and work towards the elimination of sexual violence.
Core values l
We do not try to influence survivors to take any particular action, nor do we try to impose our views on their decisions. We help service users to explore their options, in a way that does not pressure them to choose any specific path.
To provide a diverse range of effective services that meet the needs of women and girls in Oxfordshire who are affected by sexual violence.
To raise awareness of the prevalence and impact of sexual violence and the need for specialist services to support survivors.
To challenge and change public attitudes about sexual violence in Oxfordshire and beyond.
To explore the gap in services for male survivors and those survivors with complex gender identities, and seek to create a strategy to address this lack of provision.
We are a non-directive and non-judgmental organisation, but we will challenge discrimination in any form. l
Confidentiality Whatever a survivor tells us is confidential to the organisation within safeguarding limits.
Free All of our services are free of charge in order to be accessible to all survivors.
Women-led We believe that sexual violence is both a cause and consequence of the inequality and discrimination that women face. We are therefore committed to challenging such discrimination in our work, to running our services for women and by women, to delivering our services in a safe, women-only space, and to working within a feminist empowerment approach.
Empowerment We aim to empower survivors to make their own decisions and to support them in whatever way they need.
Committed to good practice We strive to ensure the best quality service at all times and work in line with the Rape Crisis England and Wales National Service Standards.
Non-judgmental We do not judge survivors or other OSARCC members on their decisions.
Belief We believe what survivors tell us. Furthermore, we firmly believe that sexual violence is never the fault of the survivor and we actively seek to challenge this myth.
Telephone helpline and email support
Providing listening support, information, and signposting to women survivors of any age, and supporters of survivors. Support is delivered by volunteers who undertake more than 60 hours of training.
Support groups Providing face-to-face support for women survivors over 18, in closed groups of eight women over 12 weeks. Groups are delivered on a semi- structured model and are tailored to meet the needs of the women accessing the service.
Independent Sexual Violence Advocacy (ISVA)
Hours of support provided Total: 21,402 hours
265 5067 emails contacts with
Providing practical and emotional support to women over the age of 18 around the criminal justice system, housing, health and finance. Counselling: 60 hours
Counselling Providing one-to-one support to women survivors over the age of 18. Counselling is provided by volunteer counsellors who have undertaken both counselling training, and OSARCCâ€™s internal training.
SEE (Support, Empower, Educate) project A new project which will provide support to women and girls aged 14-18 and deliver prevention work in schools.
11 service users
32 people helped
helped over 15 sessions
Support groups: 52 hours ISVA: 558 hours Email: 171 hours Helpline: 269 hours
over 235 sessions 7
Who we supported
* where known
Area 13 to 17 years: 3 18 to 24 years: 53 25 to 34 years: 59 35 to 44 years: 42 45 to 54 years: 31 55 to 64 years: 10 65 to 74 years: 5 Childhood sexual abuse: 97 Domestic violence: 19 Rape: 129 Sexual exploitation: 4 Sexual violence: 86 Stalking and harassment: 3
Feel more in control of their lives
Better health and wellbeing
More able to access further support
More able to develop and maintain positive relationships
More able to assert their rights
Satisfaction (excellent or good)
Helpline & Email
cherwell West Oxfordshire
vale of white horse
Note 1: 63% of service users felt able to have positive relationships at the start of the groups
“ and on my first call I was
I was told I was believed. The call made me smile and I feel like I’ve got a spring in my step this evening. Helpline service user, 2017
helped me to process what The group has
the effect it is still having on
I spiralled out of control and was a mess. With OSARCC’s help and support I was finally able to face my demons and start the process of healing that had
me, in a
been denied to me when I was on my own. Instead, I learnt techniques I
has happened to me, and
supportive and nurturing environment where I felt listened to and valued. It has helped me to forgive myself and move forward. Support group service user, 2016
What happened to me changed and fractured my life to the
understood and I was able to Counselling service user, 2017
This is an which I am grateful to have been referred to. I wouldn’t have been able to give evidence in court without this
ISVA service user, 2016
fight it on my own terms. for me “ ”
Rape crisis was
when no-one else
was, and it still feels like that sometimes.
Email service user, 2016
Volunteering Our committed team of volunteers continue to deliver a large amount of our frontline service provision and we are hugely grateful for their hard work and tireless dedication. This year 83 trained volunteers contributed to our work, including frontline support work on our helpline, email and counselling services, and in administration, training, and fundraising roles. We deliver comprehensive training to all volunteers, aimed at developing understanding of sexual violence and its impacts, related psychological, physical and emotional issues, law and reporting, listening skills and self-care. This year we trained 37 new service support volunteers on our internal training programme.
Insightful, challenging and life-changing – an incredibly thorough training programme from an exceptional group of glorious women, I can’t believe how lucky I have been to be part of it.
OSARCC volunteer, 2017
0800 783 6294 01865 726295
Training As well as our specialist support work, OSARCC also aims to improve the responses to survivors in our wider community though our external training programme We deliver an introduction to sexual violence module, and a session on responding to disclosures of sexual violence. We also provide bespoke training days on request. This year: l
209 professionals were trained in sexual violence awareness and responding to disclosures of sexual violence
Bespoke training was provided, working with local University Colleges, Oxford Brookes University (as part of their Violence Against Women and Girls day), and Manchester Metropolitan University.
It was a brilliant day! The secret
activity was excellent – such a powerful
way to start off the day. The trainer was so knowledgeable and all the info she shared made the training fascinating and enjoyable.
Training attendee, 2016
Outreach and partnership Outreach and partnership work enables us to increase awareness of our services, reach more women in need of support, and ensure greater financial security for our organisation. We continue to be involved in advocating for improved services for survivors and working in order to prevent sexual violence. In order to achieve these goals, OSARCC sits on the following forums and working groups: l
Oxfordshire Sexual Violence Working Group
Thames Valley Police Serious Sexual Assault Working Group
Oxfordshire Domestic Abuse Champions Network
Kingfisher extended team meeting
Crown Court User meeting
Oxfordshire Domestic Abuse Operational Group
We are an active member of Rape Crisis England and Wales and one of our staff members has acted as the Treasurer and deputy Regional Representative/ Trustee for the South East region. This year we have also expanded our outreach work into local schools. We worked with 180 young people, either in workshops or assemblies, to discuss the legal definition of sexual consent, how we can know if we have consent, and where support can be accessed if needed. We have plans to increase this work in 2017-18.
Follow us on Facebook and Twitter:
Our website had 12,700 hits in 2016-17, a 63% increase on 2015-16. Significant work was also put into developing our social media networks via Facebook and Twitter which are proving to be effective ways of reaching key audiences. We continue to promote our services to GP surgeries, health professionals and other agencies to ensure we are known throughout the county. 212 information packs were sent out over the past year to organisations across Oxfordshire.
We also work closely with the local Sexual Assault Referral Centre, the Crown Prosecution Service, Thames Valley Police, Local Community Safety Partnerships and Thames Valley Police Crime Commissioner.
Support our work
The increased uptake of our services this year proves that our work is needed now, as much as ever. We have proactively engaged with our local community and worked hard to ensure holistic service provision, offering a range of different services based on requests from our service users.
Fundraise We are always looking for people to join our fundraising team. From organising abseils to running pub quizzes, we can offer flexible roles to suit your needs. We can also provide support if youâ€™d like to organise a one-off event on our behalf.
In the coming year we aim to: l
Maintain our current level of high quality service provision of helpline and email support
Continue our counselling service
Continue our Independent Sexual Violence Advocacy (ISVA) service
Continue and increase the provision of our support group service
Increase our external training and outreach work
Increase awareness of our services across Oxfordshire
Develop services for women and girls aged 14-18
We hope that all those involved in OSARCC will look forward to working with us to meet our next challenges as we make every effort to fully respond to the needs of survivors of sexual violence in Oxfordshire.
Volunteers are the beating heart of OSARCC. We train helpline, email and counselling volunteers twice a year through our in-house training programme. Contact us to find out more.
Spread the word We always need more people to help spread the word about our work. If you are able to distribute leaflets and posters on our behalf, please let us know.
OSARCC would like to thank the women who contact us for helping to inspire and inform us in the work we do. Total incoming resource has increased to £328,247 during the year compared to £174,268 the previous year. Resource expenditure has increased to £243,209 from £198,768. A large amount of our funding is restricted income, and we received money in 2016-17 which is to be spent in 2017-18. Our current reserves has reduced to £128,428 which equates to 3 months running costs for our 2017-18 budget. A full copy of our Financial Statements can be found on the Charity Commission website.
Expenditure: £243,209 n Donations: £36,637
n Support groups: £16,808
n Government and local authority grants: £157,509
n ISVA: £69,582
n Training income: £2,375
n Volunteering and outreach: £86,550
n Trusts and foundations: £131,590
n Counselling: £53,113
n Interest: £113
n SEE Project: £11,656
n Other income: £23
n Fundraising: £3,099 n Governance: £2,401
We would also like to thank the following for their contributions to our funding and for supporting the ongoing operation of our services, without which we would be unable to provide support for survivors in Oxfordshire: Ministry of Justice Rape Support Fund Oxford City Council South Oxfordshire District Council St Michael’s and All Saints Charities The Big Lottery The MacTaggart Third Fund Oxford University Colleges Oxford University Students’ Union Thames Valley Police Crime Commissioner Doris Field Charitable Trust Souter Charitable Trust St Aldate’s Parochial Charity Mr & Mrs J A Pye’s Charitable Settlement Future Building Fund
Westgate Fund Marlborough Charitable Trust Nightshift Magazine Thames Valley Police Our partner agencies in Oxfordshire and across the UK Volunteer Team Staff Team Management Committee Members Service Users Clinical Supervisors And all others who have donated money or time to the ongoing running of OSARCC.
Our work would not be possible without the commitment and dedication of our volunteers. We cannot thank them enough for their continued support over the past year.
Contact us If you need support, contact us in the following ways: Telephone helpline: 01865 726295 / 0800 783 6294 Monday 6.30pm – 9pm Thursday 6.30pm – 9pm
Friday 11.30am – 2pm Sunday 6pm – 8.30pm
Email support: firstname.lastname@example.org For information on ISVA/Counselling/Support Groups: email@example.com / 01865 725311 For administration, volunteering and media enquiries: firstname.lastname@example.org / 01865 725311
www.osarcc.org.uk Oxfordshire Sexual Abuse and Rape Crisis Centre is a company limited by guarantee, registered in England & Wales No: 6835605.Registered Charity No: 1131054. Design and illustration: www.goodthinkingcommunications.net