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Invest in America; Shred Day; e-Statements Dogwood Arts Festival Laid Off Member Assistance; Service at Your Fingertips; Educational Workshops Important Checking Notice; Saving for Your Vacation March/April 2009 • Vol. 44 • No. 2

Published Bi-Monthly by ORNL Federal Credit Union

Borrow Smart. Save Smarter.™

See How One Member Reaped the Benefits

With everyday news of economic turmoil, now’s the time to get back to the basics and assess your financial health. Rest assured that your credit union is a sound and secure institution that is here for you, our memberowners, during both the good and the not so good times. Whether you need assistance in establishing smart savings goals, reducing overall debt, or you simply want to review your overall financial picture, ORNL Federal Credit Union has many options to fit your lifestyle. Many of your fellow East Tennesseans continue to turn to ORNL Federal Credit Union for financial help through our Borrow Smart. Save Smarter.™ program and you’re invited, too! Contact us today at 865-688-9555, 800-676-5328, or by email at savesmarter@ornlfcu.com to see how we can help you borrow smart and save smarter.

ORNL Federal Credit Union was extended to pay off her member Holly White continues high-interest credit cards with a single monthly payment that is to reap the benefits of the much lower than her previous Borrow Smart. Save Smarter.™ aggregate minimum payments. program after she initially turned to her credit union for guidance But Holly’s story goes a bit further. While reviewing Holly’s on how to save more and spend finances, Michelle noticed that less. As tough economic times Credit Union Member Holly had two outstanding led Holly’s family to subside Holly White auto loans with captive finance on a single income, she knew it was time to get serious about reducing companies, both with interest rates higher debt and creating a savings plan. When than the credit union. After noting the rates, Holly watched the Borrow Smart. Michelle was able to refinance both auto Save Smarter.™ television spot, she was loans with a two-percent rate reduction. reminded of the times that her parents had What do these savings mean to Holly turned to ORNL Federal Credit Union for and her family? Peace of mind. Besides the their financial needs, and as a credit union added advantage of additional monthly cash member since childhood, Holly followed flow, Holly is relieved to have a solution to her family’s financial woes. The convenience in her parents’ footsteps. North Knoxville Branch Manager of ORNL Federal Credit Union loans, Michelle Leach gladly assisted Holly with coupled with superior member service, assessing her overall financial situation. To has reinforced this member’s dedication to Holly’s delight, a debt consolidation loan borrowing smart and saving smarter.

Introducing ORNL Federal Credit Union’s VISA Platinum Card with REWARDS Borrow Smart!

• 25-day Grace Period – balances paid off in full within 25 days of your purchase avoid finance charges!

Save Smarter!

• No Annual Fees! • No Balance Transfer Fees! – pay off your high-interest balance on other credit cards and enjoy immediate savings! • Annual Percentage Rates (APR) as Low as 7.99%!* – the • High Credit Limits – up to ORNL Federal Credit Union VISA Platinum Card with $30,000 on your credit limit! Rewards has one of the lowest APRs available! • Credit Line Increases – as your • CU Rewards – for every dollar you spend with your needs grow and lifestyle changes, so ORNL FCU VISA Platinum Card with Rewards, you can your credit line! All you have to earn a point towards premium gift card selections and do is call and ask! exciting travel opportunities! Stop by any of our 31 branch locations to apply today or call 688-9555 or toll free 800-676-5328. You can even apply online at www.ornlfcu.com/creditcards.html! *The ANNUAL PERCENTAGE RATE is based on certain credit-worthiness criteria. Beginning July 9th, 2010, the member’s APR may be reviewed and changed annually based on credit history. The rate and information is subject to change without notice. Contact ORNL Federal Credit Union for complete details.


Got spring fever for some new wheels? With the Motor City’s Invest in America program and to find out what models qualify Big Three automakers’ supplier discounts, coupled with a low- for the discount, visit www.lovemycreditunion.org. For GM rate ORNL Federal Credit Union auto loan, there’s no better autos make sure you print your personal authorization number time to buy. And we have money to lend! Just stop by any and take it to your local participating dealer to save big. This branch of ORNL Federal Credit Union or check with the deal is too good to pass up and will end on June 30th. It’s a dealer for our On-the Spot Financing and do it all without ever win-win for you, the economy, and America, too! stepping foot inside a credit union office! To participate in the

Shred Day: Coming Soon

Sign Up for e-Statements and Win!

It’s time to spring clean your files at home and we are here to help! On Saturday, April 25th, ORNL Federal Credit Union will team up with Cintas Document Shredders for a Document Shred Day at three ORNL FCU locations. We will have Cintas available in the

Have you gone electronic yet? If you sign up between March 16 and May 24th, you’ll be automatically entered to win an Apple iPod Touch and a $25 gift card to purchase iTunes. Two of these prize packages will be given away after the promotion ends on May 24th. e-Statements have saved the credit union thousands of dollars on printing and postage costs. Check out some of the benefits you’ll receive at no charge: • Fast – e-Statements are available online days sooner than paper statements arriving in the mail.

parking lot of our main office in Oak Ridge at 221 S. Rutgers Avenue, in the back parking lot at our West Knoxville Branch located at 8721 Kingston Pike, next to Grayson Pontiac, and at our South Knoxville office located at 7325 Chapman Highway. Clean out all of those old tax records, checking account statements, and credit card statements to protect yourself from identity theft. Bring your paperwork to one of these locations between 9:00 a.m. and 1:00 p.m. and get rid of it once and for all, safely and confidentially.

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Convenient – e-Statements are archived up to 18 months! No need to file away paper statements; we store them for you online. You can even zoom in, zoom out, search, save, or print any e-Statement!

Secure – Access to e-Statements is easy!  Simply log into CyberBranch™: Computer Access and click on the “e-Statements” link. e-Statements are not sent by e-mail or by paper to an unsecure mailbox.

Environmentally Friendly – e-Statements save paper, ultimately saving trees!

To sign up, simply log into CyberBranch™: Computer Access and click on the “e-Statements” link. At the beginning of the month, you’ll receive an e-mail letting you know that your e-Statement is available.

The beautiful dogwood trails and open gardens are open to the public April 8th to the 24th and should be bursting with blooms and excitement. The Market Square Art Festival will officially open April 17th and run through April 19th. Festival hours on Friday are 11:00 a.m. until 9:00 p.m., Saturday 10:00 a.m. until 9:00 p.m., and Sunday 11:00 a.m. until 5:00 p.m. Don’t forget the ever-popular parade on Gay Street! On April 24th at 7:00 p.m. a 90-minute arts extravaganza will thrill For six consecutive years, ORNL Federal Credit Union has thousands with music, giant balloons, equestrian groups, and proudly held the title of presenting sponsor for the Dogwood much, much more! Arts Festival. The springtime event pleases thousands each year For a list of all the activities taking place in April, visit the with parades, art displays, activities for children, and more! Dogwood Arts Festival at www.dogwoodarts.com.

on Market Square

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Laid Off Member Assistance Program Help is right around the corner! As a member and part owner of ORNL Federal Credit Union, rest assured that your credit union is here for you during these troublesome economic times. If you have been directly affected by the current economy, be sure to ask about our Laid Off Member Assistance Program. Our Laid Off Member Assistance Program is designed to find ways to assist members who have recently become unemployed or simply had a reduction in income and cannot meet their current loan obligations. We’ll start by reviewing your overall financial situation and offering any available solutions to help you make it through these tough times. In addition, we

offer BALANCE, our no-cost financial education program to help you and your family adapt to these unfamiliar economic circumstances. ORNL Federal Credit Union looks forward to serving you and your family for many years to come. And with your continued support and cooperation, we’ll make it through these times together. Contact us today to find out how our Laid Off Member Assistance Program could benefit you. You can reach us at 865-688-9555 or 800-676-5328, visit us online at www.ornlfcu.com/lomap.html, or visit any of our convenient East Tennessee branch offices.

Service at Your Fingertips! • Web Bill Pay. Free to all members with CyberBranch™: Computer Access. Set reminders for monthly payments or have regular payments made – without a single stamp! We have all the service you need right at your fingertips! Whether it’s by • e-Statements. Why waste paper? Sign up for e-Statements and view your accounts safely and securely and best of all, it’s phone or by computer, we’ve got free with CyberBranch™: Computer Access. you covered. Check out some of the great services we offer to keep you in • Contact Center. Let our friendly Contact Center representatives help with your financial questions. We now touch – anytime, anywhere! have extended hours to make it even better! • Online Loan Applications. Apply for a mortgage or a car Our services include: • Live Chat. You can ask us questions and get answers online loan with just a few clicks. during regular business hours. • CyberBranch™ Phone and Computer Access. Do it all And don’t forget our Web site. It’s full of useful information yourself! Make loan payments, transfers, or make withdrawals on special rates, identity theft, credit union news, phishing scams either by phone or online. and much, much more! Visit us today at www.ornlfcu.com!

Located at ORNL Federal Credit Union

Presents the following Educational Workshops: – Oak Ridge Main Office – 221 S Rutgers Ave • Oak Ridge, TN 37830

– Alcoa Branch – 103 Hamilton Crossing Drive • Alcoa, TN 37701

Monday, March 23rd • 10:00 am “How to roll over a 401k”

Tuesday, March 31st • 6:00 pm “What to Do with Your Retirement Account”

Monday, March 23rd 1:00 pm “Long Term Care Insurance”

– Oak Ridge National Laboratory – CR 5700 RM MS-A106 (Mainstreet) Oak Ridge, TN 37830

Tuesday, March 24th • 1:00 pm “Investments without Stock Market Risk” Tuesday, March 24th • 5:30 pm “How to roll over a 401k”

Thursday April 30th • 10:00 am “Capital Markets Outlook” For more information, or to reserve a place at any of the workshops, call (865) 425-2730 or email mfsadickenson@ornlfcu.com.

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Standard Presort U.S. POSTAGE PAID Permit No. 210 Sweetwater, TN

P.O. Box 365 Oak Ridge, TN 37831

Important Notice:

Checking Account Changes As of January 31st, all Basic Checking accounts were converted to our Free Checking account. And beginning April 1st, the e-Checking and Student Money Management Checking will also be converted to the Free Checking. The Free Checking account is a fee-free, non interest bearing account. For those who had the Basic Checking, you will find one great advantage to the switch–unlimited transactions! The Free Checking is great for the budget savvy members. Enjoy no monthly fee and no monthly transaction limits while taking advantage of direct deposit, overdraft protection and no minimum balance requirement–all for free!

Start Saving Smart for Your Dream Vacation! Think of all the places you would like to visit in the summer months. Your dream vacation can become a reality when you open a Vacation Savings Account at ORNL Federal Credit Union. This April 30th, hundreds of members will receive part of a payout of almost $400,000. Just in time to make this summer the best ever! Our Vacation Savings Account costs nothing to open and the money you deposit earns a great rate of return. There are a few requirements to maintain a Vacation Savings Account: • You must make regular periodic deposits throughout the year. • A minimum of $20 per month is required. • Interest is paid quarterly and at maturity. • The account matures each April 30th and the entire balance is transferred to an account designated by you. • The Vacation Savings account will renew each year as long as you continue to make regular deposits.

LOCATIONS OFFICIALS DIRECTORS Herb Debban, Chairman Mason Oakes, Vice-Chairman Marcella C. Catron, Treasurer Wanda McCrosky, Secretary Leigha Edwards Randy Gorman Jama Hill Samuel P. McKenzie James E. Payne Mary Helen Rose, Recording Secretary SUPERVISORY COMMITTEE David A. Watkins, Chairman Vickie Caughron, Secretary Harvey Gray Jim McKinley Joel E. Pearman PRESIDENT John D. McKittrick TELEPHONE: 865-688-9555* Or toll-free: 800-676-5328 *

So, stop dreaming about your favorite getaway and go! Your savings will grow even faster with direct deposit from your payroll. Come in to any branch and open a Vacation Savings Account today so you can have that vacation you’ve always wanted!

All locations except Madisonville, Morristown, and LaFollette

CyberBranch™ https://www.ornlfcu.com

ANDERSON COUNTY Bearden 5505 Kingston Pike Oak Ridge Main Office 221 S. Rutgers Avenue Oak Ridge Wal-Mart 373 S. Illinois Avenue Clinton 1117 N. Charles Seivers Blvd. CAMPBELL COUNTY LaFollette 2229 Jacksboro Pike 423-562-8948

ROANE COUNTY Kingston 1204 N. Kentucky Street Oak Ridge National Lab P.O. Box 365 Rockwood Wal-Mart 1102 N. Gateway Avenue LOUDON COUNTY

KNOX COUNTY

Lenoir City 895 Highway 321 North

North Knoxville 808 Victor Drive

Lenoir City Food City 300 Market Drive

West Knoxville 8721 Kingston Pike

BLOUNT COUNTY

Middlebrook Food City 9565 Middlebrook Pike East Knoxville 3634 East Magnolia

Alcoa 103 Hamilton Crossing Drive Maryville 1743 West Broadway

South Knoxville 7325 Chapman Highway

Maryville Wal-Mart 2410 U.S. Hwy. 411 South

Farragut 11405 Municipal Center Drive

MONROE COUNTY

Fountain City 5208 N. Broadway Karns 7228 Oak Ridge Highway Halls 4510 Emory Road Farragut Kroger 189 Brooklawn Street Powell Kroger 6702 Clinton Highway Millertown Pike 5409 Millertown Pike Morrell Food City 284 Morrell Road Northshore Kroger 9501 Northshore Drive

Madisonville 4201 Hwy. 411 423-442-6061 HAMBLEN COUNTY Morristown 1730 W. Andrew Johnson Hwy. 423-581-9800 SEVIER COUNTY Sevierville 502 Dolly Parton Parkway UNION COUNTY Maynardville Food City 4344 Maynardville Hwy.

UPDATE is published bi-monthly by ORNL Federal Credit Union as an information service to its members. Questions, comments and suggestions should be sent to ORNL Federal Credit Union UPDATE, P.O. Box 365, Oak Ridge, TN 37831.

Ornl update 2009 vol 44 no 2