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Professional Indemnity Insurance Policy Features and Claim Examples


Breach of Confidentiality Covers a failure to preserve the confidentiality of information acquired during professional appointment and where the confidential information is used to the detriment of the client. Example: A weight loss consultant who posts images of a high profile client’s “before” and “after” photos in their underwear on the Internet, is sued for future loss of earnings.


Breach of Duty Covers any breach of duty (including breach of duty of confidentiality), in the provision by the policyholder of the professional services stated in the policy schedule. Example: A management consultant advising on implementation of accreditation management systems for nursing homes, whose client failed to obtain nursing home accreditation following inadequate recommendations.


Dishonesty or Fraud Covers claims by a third party for loss alleged to have resulted from a dishonest, fraudulent, criminal or malicious act or any breach of fiduciary duty committed by any person entitled to indemnity under this policy. No cover is intended for a loss suffered by the policyholder. Example: An accounting firm’s staff member was found to be stealing money from the firm’s clients, to support a gambling addiction.


Enquiry Costs Covers legal costs and expenses for representation of the policyholder, regarding any legal or quasi legal enquiry the policyholder is legally required to participate by reason. The body conducting the enquiry (including regulatory, licensing or statutory body) has legal jurisdiction over the policyholder. Example: A veterinary clinic was requested to attend disciplinary proceedings of professional misconduct for allegedly killing the claimant's dog. The policyholder was able to receive assistance with the conduct of the investigation.


Loss of or Damage to Documents Covers loss of documents, or damage to documents, that were in the policyholder's physical custody or control at the time of the loss or damage. Documents include electronically stored data, software or computer programs for, or in respect of, any computer system that does not include bearer bonds, coupons, bank notes, currency notes, or negotiable instruments.

Example: A professional association for the promotion of the Study of Human Reproduction, responsible for the accreditation of fertility clinics. An accredited clinic was found to have misplaced records of an ex-patient, leading to now scrutinising the clinic's accreditation.


Reinstatement of the Policy Limit Once the policy limit is exhausted, it will reinstate to have that limit available for additional claims within the same policy period. Therefore, the amount paid for all claims covered by the policy, is up to a maximum of twice the policy limit in the policy period. However, the policy limit is the maximum amount paid for any one claim or a series of claims arising from the same act, error or omission. Example: A civil engineering consultant who received two claims within one policy period, exceeding the $1,000,000 policy limit. The total amount paid for the two claims covered by this policy is $1,434,000 - the policy limit reinstated after $1,000,000 exhausted. The total claim investigation costs paid for the two claims covered by this policy was $1,447,000 - the claim investigation costs limit was reinstated after $1,000,000 exhausted.


Unintentional Defamation/ Infringement Covers unintentional defamation, whether libel (written or published) or slander (spoken) committed by an insured person. Example: Professor of a University issued a memo describing an associate professor as “professionally incompetent�. This was passed to the associate professor and several others.


Unintentional Infringement of Intellectual Property Covers unintentional breaches of intellectual property or moral rights, under the Copyright Act 1968, by the policyholder or an insured person. Intentional breaches or acts that cause a third party loss, with reckless disregard for the consequences, are not covered. Example: Alleged copyright infringement on a townhouse design.

Claims Examples as provided by CGU Insurance Limited


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Presentation Disclaimer –– “This material contains general information only and may not suit your particular circumstances. To decide if a policy is right for you please carefully read the relevant Product Disclosure Statement (PDS) and/or Policy wording. A copy of the PDS or policy wording is available by contacting our office on 1300 739 861;” Disclosure Statement – “Optimum Insurance Services Pty Ltd is a Corporate Authorised Representative of Insurance Advisernet Australia Pty Ltd (Car No. 291220), Australian Financial Services Licence No 240549, ABN 15 003 886 687.”


Policy features and claim examples