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Cisco Collaboration Tore Sagstuen

Business Consultant IM/Mail: tsagstue@cisco.com Twitter : toresagstuen +47 23273653 Š 2010 Cisco and/or its affiliates. All rights reserved.

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TELEPRESENCE CUSTOMER CARE

CONFERENCING

MESSAGING

IP COMMUNICATIONS

MOBILE APPLICATIONS

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ENTERPRISE SOCIAL SOFTWARE

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Collaboration is the combination of processes, technology and culture in order to drive the next wave of productivity. Process

Technology

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Culture

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From IP communications to mobility, customer care, video, conferencing, messaging, enterprise social software, and interoperable telepresence experiences.

IP Communications

Mobile Applications

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Customer Care

Telepresence

Conferencing

Messaging

Enterprise Social Software

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Wide Variety of Collaboration Needs ANYWHERE

Richest Experience in Any Location

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ANY DEVICE

Video handled as Easily as Voice, Data

ANY CONTENT

Flexible Access from All Clients

Secure Intra- and InterCompany Communications

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1. Capture Airline lost my luggage!

Social Media Appliance

2. Analyze & Prioritize

Customer

3. Communication Workflow 4. Assign & Engage

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Social Media Customer Care Agent

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Interoperable, Open Architecture Flexible Consumption Models

Secure Inter-Company

Integrated Experience Pervasive Video

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Enterprise Social Software

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Beyond the room Many Participants

Enhancing Voice

Enhanced Presence Office and Home

Tactical Meeting Environment

Strategic Meeting Environment

Immersive MultiPurpose Personal Video Enabled Voice

Video Enabled Web

TelePresence

The Cisco TelePresence Experience is now available across the portfolio

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Cisco Quad

Personal Dashboard Social Tagging Click to: Call, IM, Meet People, Communities, Information, Search Content Management Policy and Security

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Directory Profile Blogs, Wikis, Forums Community Team Space Video UC-Eenabled Browser Micro-Blogging

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Clients

Meeting Center

Training Center

Event Center

Support Center

Web, Audio and Video Conferencing

Online Training

Webinars Online Events

Remote Support and Access

Cisco Collaboration Cloud Š 2010 Cisco and/or its affiliates. All rights reserved.

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11,000,000 Participants in WebEx Meetings Every Month

3,221,000 Registered Users

225,000 WebEx Meetings on Average Day

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Runs on both Microsoft Office Communicator 2007 R2 and on Microsoft Lync One install detects the version of the client on install Š 2010 Cisco and/or its affiliates. All rights reserved.

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IP Communications

Mobile Applications

Collaboration Services Infrastructure On-Premise Š 2010 Cisco and/or its affiliates. All rights reserved.

Customer Care

Video

Conferencing

Messaging

Enterprise Social Software

Presence

Session Mgmt

Content Mgmt

Location

Client Frameworks

Tagging

Policy and Security Management

Virtual Machines

Hybrid

Network

Storage

SaaS Cisco Confidential

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Category

Quadrant/ Market Scope

Corporate Telephony

Leader

Unified Communications

Leader

Contact Center

Leader

Web Conferencing

Leader

Video/Telepresence

Strong Positive

IM and Presence

Positive

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Thank you.


..all the elements are interlinked & interoperate …… are “unified” into one simplified solution or “workspace” ……. augmenting the business process. Home

Office

TELEPRESENCE APPLICATIONS

CONFERENCING

Everywhere

IP COMMUNICATIONS

MESSAGING

Airport

MOBILE APPLICATIONS

© 2010 Cisco and/or its affiliates. All rights reserved.

Global

ENTERPRISE SOCIAL SOFTWARE

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• Our staff will be immersed in the web culture

Don’t get left behind !

• Our customers will use it to liaise with us • They will live eat and breathe it !

Translate the need!

2004 2003

ARPANET Windows The Internet CISCO Is The First The First Born PC MAC

1983

Moon Landing

1945

1950 ’s

1977

1969

1981

Web 2.0

1990

70 ’s

© 2010 Cisco and/or its affiliates. All rights reserved.

80 ’s

1994 1998

The First IPOD

1988 E-Mail Becomes Public

Past

2001

WWW

1985 1984

1999

90 ’s

Google

Time NOW

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Cisco Collaboration Architecture Customer Care

Conferencing

Communication and Collaboration Applications

Enterprise Social Software

Collaboration Services

IP Communications

Messaging

Mobile Applications

Telepresence

Presence

Session Mgmt

Content Mgmt

Location

Client Frameworks

Tagging

Policy and Security Management

Infrastructure

Virtual Machines

ON-PREMISE

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Network

HYBRID

Storage

CLOUD

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Cisco Collaboration