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NATIONAL CERTIFICATE IN BUSINESS (FIRST LINE MANAGEMENT)


WELCOME TO OPEN POLYTECHNIC Whether you are looking to improve your career prospects, or learn something new, we can help you achieve your goal. We specialise in open learning – learning that gives you more freedom to decide what you study and where you study. Our courses are specifically designed for delivery by distance, which means you can fit your study around your life. And just because you are learning by distance, doesn’t mean you have to do it alone. You will have access to your tutors and lecturers by email or phone and to other students studying the same course through the Online Campus, the student support section of our website. It is our goal to make sure that you enjoy your study and that you succeed. So welcome to learning for today’s world, and congratulations on taking up the challenge of further education.

Please note that information contained in this brochure may be subject to change without notice.


NATIONAL CERTIFICATE IN BUSINESS (FIRST LINE MANAGEMENT) LEVEL 3 Qualification code: NC0743 Level: 3 e, This qualification is for people who are, or are training to be, first line managers (team leaders, supervisors, or charge or hands). People in these roles are likely to be responsible for managing people, resources, or workplace operations, and d may have had little or no formal training. The programme will help formalise your existing knowledge e and competencies, help you gain more skills and develop more effective workplace practices. You will also learn problem solving skills, how to monitor staff performance and nd d manage workplace conflict by building a positive team. QUALIFICATION Once you have successfully completed three courses you can apply to receive the National Certificate in Business (First Line Management) Level 3. This qualification also leads dss to higher level study in business and management. Please contact us for more information.

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QUALIFICATION Q U STRUCTURE We W e recommend you enrol in one course at a time in the order listed lis st below. UNIT STANDARD S

TITLE

LEVEL CREDITS

COURSE ONE: FLM311 COMMUNICATIONS C 1312

Give oral instructions in the workplace

3

3

9705

Give and respond to feedback on performance

3

3

11097

Listen actively to gain information in an interactive situation

3

3

1307

Speak to a known audience in a predictable situation

3

3

1311

Present and defend an argument orally

4

4

24873

Demonstrate knowledge of teamwork and its importance in the workplace

3

3

27563

Describe teams and team leadership

3

4

18336

Demonstrate and apply knowledge of team building skills

4

5

9681

Contribute within a team or group which has an objective

3

3

27564

Demonstrate knowledge of leadership

4

6

27557

Behave according to organisational requirements

3

4

COURSE TWO: FLM312 LEADERSHIP C

COURSE THREE: FLM313 PROBLEM SOLVING C

2

9695

Examine problem solving models and explain associated techniques

4

3

9696

Apply a problem solving model

4

4


Course outlines FLM311 COMMUNICATIONS You will learn how to communicate well with others in your workplace, including how to: · give oral instructions · give and receive feedback · prepare and deliver presentations · present and defend your point of view on any subject. You will also learn the difference between hearing and listening and how to avoid barriers to good communication.. FLM312 LEADERSHIP You will learn the leadership skills required for the effective management of teams and the achievement of business objectives, including: · how to apply different leadership styles to workplace situations · identify roles and responsibilities in a team · build a cohesive team · analyse your team’s behaviour to ensure workplace expectations are met. FLM313 PROBLEM SOLVING You will learn problem-solving skills including: · different examples of how to solve problems · techniques for solving problems · how to use problem-solving techniques every day in a workplace.

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General information G ADMISSION A D REQUIREMENTS A d Admission is open and anyone can enrol. E n English language E n English is the language of study at Open Polytechnic. You will w i need to be able to read and write well in English so tthat ha you can understand course materials and also submit written assessments. There are criteria that must be met if w r English is not your first language. For more information about E n English language requirements, please call freephone 0508 E n 650 6 5 200 or visit openpolytechnic.ac.nz/englishlanguage Compulsory Literacy assessment C o Open O p Polytechnic uses the Tertiary Education Commission ((TEC) TE assessment tool which identifies the literacy and numeracy skills of adult learners in New Zealand. n u Iff yyou are studying a Level 1-3 course with Open Polytechnic ffor or the first time, you need to complete this compulsory online assessment at the start and again at the end of your o n course. c o When your enrolment is confirmed, you will receive an email W ffrom ro TEC which will link you to the online assessment. Your ttutor ut will check the results to assist us in making sure that Open O p Polytechnic course materials have met your needs. The T h assessment is not part of your course of study. For F o more information visit openpolytechnic.ac.nz/literacytool o p New N e Zealand students A ‘New Zealand Student’ is any New Zealand citizen, including citizens or permanent residents of the Cook in nc Islands, Tokelau or Niue studying there or in New Zealand; Is sla New N e Zealand residents or New Zealand permanent residents living liv vi in New Zealand; or Australian citizens or Australian permanent residents living in New Zealand. For more p e information contact us – see the last page of this brochure in nf ffor or contact details.

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International students This qualification is available for international students who are living in New Zealand. It is not available to international students living overseas. If you are an international student residing in New Zealand and studying part-time, you must have: 路 a verified work permit/visa which is valid until the end date te e of the course, and either 路 a Variation of Conditions allowing study at Open Polytechnic, or 路 a letter of authorisation from your employer (on letterhead) d)) confirming that you need to undertake this training as part rtt of your job. International fees must be paid in full at the time of your enrolment. ASSESSMENT This qualification is internally assessed with a mix of real time me e (online) and written assessments. There are no examinations. nss. ENROLMENT This certificate is open for admission throughout the year and each course officially starts on the first Monday of the month you choose for enrolment. You need to enrol online from our website. Visit openpolytechnic.ac.nz/howtoenrol oll for more information. You will be advised if additional information is needed to progress your application, and you can usually complete this online during the application process. When your enrolment is confirmed, we will send you a letter with your course start and end dates and where e you can find assessment submission deadlines. STUDY TIME All courses have a credit value which helps you work out how much study time you will need. Allow about 10 hours off study per credit.

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FEES F E Fees F e are displayed on each course and qualification page on our o u website. Visit openpolytechnic.ac.nz and browse our and courses to find the fee information you need. ssubjects u Loans, allowances and other funding L o Student loans and allowances are administered by S t StudyLink. We recommend that you apply for a student S t loan lo oa at least 4 weeks before the commencement of your We cannot confirm your enrolment or send your sstudy. tu course materials until your fees have been paid. For more c o information, or to find out if you’re eligible for a student loan, in nf vvisit is studylink.govt.nz or give StudyLink a call on 0800 0 8 88 99 00. FINANCIAL ASSISTANCE F IN We W e have a fund to help students who are in financial need and a n have no other option for financial support. This fund is available for course fees and/or set textbooks. Conditions a v apply. Contact us for more information. See the last page of a p tthis hi brochure for contact details. SCHOLARSHIPS S C We W e also offer a range of scholarships to support students. Visit V is openpolytechnic.ac.nz/scholarships for more information. in nf SET S E TEXTS There are no set texts for this qualification. T h

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COMPUTER REQUIREMENTS You will need to have access to a computer or laptop, preferably with a broadband internet connection. You must also be able to do the following: 路 send and receive emails 路 access and contribute to the Online Campus discussion forum 路 download documents. Note: We use Microsoft software and the extra resources we provide online for your study are in this format. If you need to buy software, you can buy it at a special academic price from most software retailers (generally about utt a third of the normal retail cost). You will need proof you have been accepted into a course. Your letter confirming your enrolment will provide this. There is a list of Microsoft software retailers at microsoft.com/nz/retailers We also recommend that you install virus protection software. We have a helpdesk that can give you technical help or support. You can email our helpdesk at helpdesk@openpolytechnic.ac.nz Please include your name and student ID in the message. Other requirements You will need access to a recording device such as a web camera, cellular phone or dictaphone for a role play assessment.

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Learning support L YOUR Y O TUTOR You Y o will have a tutor for each course that you study. Your ttutor ut is there to help you through the course work, provide sstudy tu support, advice and feedback, and to mark your assessments. You can contact your tutor on our freephone a s orr by email, fax or letter. Their contact details will be in the o information we send you after you enrol. in nf STUDENT INFORMATION S T You Y o can find current enrolment and study information on our o u website including details of our systems and processes and a n the services we offer. Visit openpolytechnic.ac.nz/studywithus to find out more. o p Te ¯ Whakapakari Ako (The Learning Centre) T e Wahanga Te ¯ Whakapakari Ako (The Learning Centre) can T e Wahanga help h e you with a wide range of learning support services and These include: rresources. es Tips and techniques to help you succeed in online and · T distance learning · One-to-one consultations with a learning advisor (telephone or email) · StudyWise and ExamWise which are free online study and exam preparation workshops · Disability services · A student mentoring programme. For F o more information visit openpolytechnic.ac.nz/learningsupport o p Te ¯ (The Maori ¯ Office) T e Kura Wananga Te ¯ (The M aori ¯ Office) can help you with your T e Kura Wananga learning and cultural needs in a Kaupapa Maori ¯ context. We le ea use ¯ values and principles to enhance your learning u s M aori jjourney. ou For F o more information visit openpolytechnic.ac.nz/maorisupport o p

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MY OPEN POLYTECHNIC My Open Polytechnic is our online service portal for our students. With My Open Polytechnic you can: · Update your details · View your study information · Track the status of your materials · Access your assessment marks and final grades for each h course · Check your account balance · Access Online Campus · Access your My Open Polytechnic email account · Access online versions of Microsoft Word, Excel, PowerPoint and OneNote. ONLINE CAMPUS The Online Campus is the area of our website where you can: · Access and submit assessments · Link to web pages specific to your course, including frequently asked questions (FAQs), assessment hints, web eb b resources, staff information and sometimes online quizzes ess and tutorials · Communicate with other students in your course and with th h your tutor · Access the library. LIBRARY We provide a library service for students. There is no additional fee for using it. The library service provides: · Online resources · Guides on how to search for information · A distance-lending service with free and fast delivery · Information about study techniques. For more information about the library visit openpolytechnic.ac.nz/library op pen enpo p lyyte po tech chni ch nic ni c.ac.n c.ac .nz/ nz/ z/lililibr brar br aryy ar 9


NEW N E ZEALAND QUALIFICATIONS AUTHORITY (NZQA) – RECORD OF ACHIEVEMENT R E Iff yyou are registered on the NZQA database, please provide yyour o Record of Achievement number or your National Student Number when you apply to enrol online. S t Iff yyou are not registered, we will arrange this when you have h a finished your first course. Any unit standards you gain g a through the year will be added to your Record of Achievement. You can access your Record of Achievement A c online or you can phone NZQA and ask for a copy of it. o n To T o find out more, visit their website or call them on ((04) 04 463 3000. Further study F u For F o more information on other courses and qualifications available at Open Polytechnic, visit our website or a v contact us. c o

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Notes

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N Notes

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Contact us Website: openpolytechnic.ac.nz Freephone: 0508 650 200 Overseas phone: +64 4 913 5300 Email: customerservices@openpolytechnic.ac.nz Private Bag 31914 Lower Hutt 5040 New Zealand

OTHER USEFUL CONTACT DETAILS StudyLink Website: studylink.govt.nz Freephone: 0800 889 900

Join us:

youtube.com/openpolytechnic

twitter.com/openpolytechnic

facebook.com/openpolytechnic


FLM

0414

313

Freephone 0508 650 200 Overseas phone +64 4 913 5300 openpolytechnic.ac.nz Private Bag 31914 路 Lower Hutt 5040 New Zealand


National Certificate in Business (First Line Management)  
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