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Open Doors – The Regional Training Prospectus

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North East edition

Issue 6 - Summer 2012

ISSN: 2044-7159

Issue 6 | North East Edition | Summer 2012

Apprenticeships · Careers · Jobs · Training · A-Levels · College · UNI

ADVANCE YOUR CAREER Gain key knowledge in business and finance in one year and get the edge when you apply for a job or a university place. The Certificate in Finance, Accounting and Business (CFAB) will teach you the fundamentals of business and finance, just the sort of knowledge that you can use in any job anywhere in the world. If you like what you’ve learnt with CFAB, take the next step with the ACA qualification. The ACA will make sure you have the financial and business intelligence, work experience and skills the business world demands. To find out more, visit

The Intro Bits

Hello, we’re Open Doors... ... and this is our Regional Training Prospectus, here to help you decide what to do next. 2012 is an exciting Olympic year! But it’s doubly exciting for school leavers like you, as you take that next step towards your dream career. Whether you want to start earning qualifications and money with an Apprenticeship, get a taste of the working world with employer funded study, carry on learning at sixth form or college, or go to university, this Regional Training Prospectus will help you make the right decisions and choices. In this issue we will profile some of the biggest sectors in your region and explain how to take the first step to a career in the ones that interest you. We’ll also explore employment trends in your area and take a look at some remarkable true stories of young people who have had success after leaving school. There’s a lot to sort out before September so we’ll give you a guide to all of the confusing qualifications out there and will answer some of the most common questions or concerns you might have too.

The future is in your hands ... right here in this prospectus. So turn the page and let’s get started!

QR Codes

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A QR (Quick Response) Code is a smart way to head straight to interesting websites, lots of colleges and providers have one, and using them couldn’t be simpler. All you have to do is download a QR Code reader app for your smartphone. Then launch the app, hover your phone over the code, and your phone will take you straight to the website you need. Give it a try with Open Doo rs Media’s very own code now!

Throughout this Prospectus, you’ll see lots of facts and figures about our regio n and its sectors. We get them from the Offic e for National Statistics, various Sect or Skills Councils and industry experts. It’s all official stuff, there’s no Wikipedia where we’re invol ved!

Open Doors – Summer 2012 - North East edition Publisher – Karl Mason

Design – Studio Belly Timber

Editor – Stan Neal


Business Development – Simon Bell

To contact us: 01765 694120 |

ISSN: 2044-7159

All material is copyrighted both written and illustrated. Reproduction in part or whole is strictly forbidden without the written permission of the publisher. All images and information is collated from extensive research and along with advertisements is published in good faith. Although the author and publisher have made every effort to ensure that the information in this publication was correct at press time, the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.

Production Manager – Lindsey Thomson-Heley Open Doors – The Regional Training Prospectus is published by Open Doors Media Ltd ©2012.


The Intro Bits

COntents The perfect place to start, jump straight to any section that instantly appeals or keep turning the pages and continue reading – it’s all here to help you find your dream career

The Intro Bits

Careers Insight


17 Engineering Sector

21 Travel & hospitality sector

Make sure you’re ready to leave school, take a look at some of the problems you might face

10 Qualifications table

See how different qualifications add up, and how they compare

12 Life Stories

Past and present students tell us all about their experiences and how they succeeded

A varied sector with endless possibilities

You could make a career of helping people enjoy themselves

25 Business & finance sector

Fancy a high-flying career?

29 Motor vehicle sector

Love cars? There are lots of careers on offer

33 Hair & Beauty Sector

Get a career that never goes out of style

37 Imagine a career...

or ring sect e e n i g n p17 E


We give you a heads-up on the other sectors out there, which we’ll cover in later issues

The Intro Bits

Here’s how it w orks Eve

ry term we publish a new issue of Open Doors tha t covers five sectors in giving you a good idea detail, of what a career in these sectors would be like. Do sector you’re keen on isn n’t worry if the ’t one of the five – you can find a brief overview of in the ‘Imagine a career every sector ’ article or if you head to www.opendoorsmedia.c cover five different sector We’ll s in detail in the next iss ue, so look out for us nex t term. If there is anything else you would like us to cover, or you just want to say hel email at editor@opendo lo, drop us an We wa nt to make sure we cov you need to plan your futu er everything re! Happy reading, and hope you have a great ter m.

Useful Stuff 43 Spotlight on THE NORTH EAST All about your region

52 More helpful stuff

Useful links, contact details and more – because you can never have too much information

54 Free downloads

Want more top notch careers info? Get downloading with Open Doors

& p33 Hair ector Beauty S

el & p21 Trav lity sector hospita

ctor vehicle se r to o M 9 p2

ness & p25 Busi e sector financ


Want to earn while you learn? With our industry approved Apprenticeships you’ll work in a real job from day one, it’s a great way to start your career and the perfect stepping stone to getting ahead. And the best part? You’ll earn a wage and gain invaluable experience too.

The choice is yours… During your Apprenticeship you’ll receive training, within a work environment. All of our training is sector specific and will equip you with the right skills to get you where you want to be. You can get qualifications in areas such as: • Business Administration • Childcare • Customer Service

• Hairdressing and Barbering • Health and Social Care • Hospitality and Catering • Retail

The employment and skills group Take your first step towards a brighter future and call us now on 0333 444 3973, or text JOB to 80011 and we’ll give you a call back. You can also visit

The Intro Bits

School leaver problem page

Going into sixth form, college, an apprenticeship, university or the world of work? Leaving school is an exciting time but sometimes you might face big decisions or dilemmas along the way, take a look at our problem page to make sure you’re prepared...





Diplomas are achieved every year!

(number of apprenticeship starts in England each year)


There are more than university places in the UK each year

Around 70% of 16 year olds choose to remain in full time education

(number of school leavers and graduates who enter the job market each year)


The Intro Bits

School leaver problem page

In our previous issues we covered some of the common questions you had about which options to take when you leave school and how to apply for them. Now you have a plan it’s time to consider some of the problems you may encounter and, more importantly, how to avoid them!

Key Dates You don’t want to miss any deadlines or important days. Here are some

important dates for your diary...

26th July 2012 – University offers must be replied to by this date. 16th August 2012 – A-Level results day. 23rd August 2012 – GCSE results day. 3rd September 2012 – New academic year. most education and training It’s also important check the key dates for whatever route you’re taking, s. Make sure you know deadline looming providers have easy to use websites and will warn you of any nt dates, you may enrolme different have colleges many , when you have to be available. For example enrol! and go actually you until have a place but that’s useless

School Leaver Check List Speak to your school careers adv isor – This seems obvious and by this poin t in the year it is likely that you have already spoken to your school advisor, but if even if you know exactly what you’ re doing it can’t hurt to get an expert opinion. Your careers advisors are there to help you and going along for a chat may raise issues you hadn’t even thought of. Consider all the available options – Again at this point you’ve probably explored a few different avenues, or have applied for your dream course, but a back-up plan is always useful. For example, if you don’t get the grades you need to get on your course, is there a diffe rent type of qualification you can do to get into the industry you want to? There may be other colleges or providers who offer the same course too and it’s fine to go to open days at different places even if you’ve already applied elsewhere. Think about money – ‘Money makes the world go round’ is a cheesy catchphrase - but it’s true. Money is a big issue no matter what route you take: if you’re doing an Apprenticeship, you get paid, but need to consider possible travelling expenses; if you’re doing a further education course the old EMA fund ing system no longer exists; if you’re goin g to university you will be in control of your own household budget! Many students get part-time or summer jobs to help fund their studies, could this be an option for you?


Useful Links Website for – Apprenticeship vacancies. ut schools, – All abo iders. prov ing learn ed -bas colleges and work er education high and y ersit Univ uk .ac. www.ucas courses. The best careers – site on the web.

The Intro Bits

Dilemmas, concerns and problems...

Here are some of the issues students have with the most common school leaver routes. But if you do a bit of preparation and make use of the resources available there’s nothing to worry about!

UCAS and University Problem: You’re worried you won’t get the grades you expected and may have to go through clearing. Solution: Every year A Level results day is all over the news with the clearing process in complete pandemonium and gazillions of disappointed students. However in reality the process is really straightforward. If you’re unsuccessful with your first choice offer, but meet the conditions for your second choice, you will be accepted there. If you fail to meet the conditions for either choice you can get a place through Clearing. Even if you miss your required grades its worth checking if the institutions that offered you places will accept you anyway, especially if you’re just short of the mark. Going through Clearing allows you to look at all of the courses that still have places. You may use Clearing if you didn’t receive any offers, missed your grades or want to turn down the offers you have received. Through Clearing you can speak to as many universities and colleges you want, so you can decide what course you want to do, but you can only accept one course. Clearing is nothing to be scared of; thousands of students get places through the system every year! Alternatively you can always ask your teachers about repeating your A Levels or even getting them re-marked.

Part-time jobs

er or higher education, and Problem: You want to stay in furth re worried about money. you’ but up, have an ideal course lined available for further and Solution: There are funding options bursaries and scholarships; nt higher education through governme ify for these still have qual t don’ who however many students many students is a part-time money worries. A popular option for or a summer/temporary job. e your studies provide you Not only will part-time work alongsid too - many employers CV with money but it looks good on your rtant as education impo as be to e rienc consider workplace expe job sites out there with partand qualifications. There are lots of cash, so get your CV extra time roles for students who need orking or just taking a netw of bit a g doin ider online, but also cons are never actually jobs of CV round small local businesses. Lots nesses if they busi l loca g askin advertised, there’s no harm in t trade are always uran resta the like s strie indu need extra staff and looking for new people!

Apprenticeships Problem: You’ve heard all about Apprenticeships, and would like to do one so you can get paid and qualified, but you can’t find any vacancies. Solution: More and more young people are interested in Apprenticeships, and we gave you the info on how to apply for an Apprenticeship in our last issue. Obviously your first port of call should be and the online vacancy matching service, which lists all of the available opportunities. You don’t have to leave your search there though, why not do some networking? Ask your friends, relatives, teachers and careers advisors, if they know any local employers or providers who can help you find an Apprenticeship. Alternatively if you have a part-time job you could always ask your current employer to take you on as an Apprentice! It sounds strange but lots of people who do Apprenticeships already have jobs, because of the benefits to the employee and the employer. You get qualified and your employer doesn’t have to pay anything for the training if you’re 18 or under.

A Levels and Sixth Form

Problem: You’re not sure you’ve mad e the right choices for your A-Levels, and you don’t know whether to stay at your schools sixth form or go elsew here. Solution: After getting your GCSE results, or just having a change of heart, you may want to do different A Levels from the ones you have previously chosen. Sometimes the best thing to do is allow time to adapt and get used to the course. However if you have the necessary GCSE grades you should be able to chan ge before term starts without any problems. Most schools and colleges don’t allow you to change after a certain point in the term, but if you really want to change the best thing to do is talk to your teachers. As mentioned in the college enrolmen t section it is common to have offers from more than one place. Hopefully you will have been to both college and sixth form open days so you should have a good idea of what both are like. It’s really a choice betw een the size and independence of a new college, or sixth form, or staying where you already know the teachers and have friends. There is no set answer about whic h is best, it really depends on what you think is best for your future.

College Enrolment

to go, or how to enrol. Problem: You’ve got places at several colleges but you’re not sure where you want to do it, you may have places at more than where or do, to want you course Solution: If you’ve been unsure about what ely normal and colleges understand that your situation may one college, or a place at sixth form and college available. This is complet the autumn term of year 11. Once you have decided which in course your for have changed since application, especially if you applied and inform them of your decision. course you want to do contact the college(s) you won’t be attending nt days at colleges can be hectic. Once you have been It’s really important that you enrol on your chosen course in time, as enrolme enrol and when enrolment is. Though each college is to need you what you telling offered a place most colleges will send you a letter t information and qualification documents, with you when you different you may need photo identification, references, loan/fee paymen contact if you are unsure about what you need and where can you go to enrol. Most colleges have phone hotlines or email addresses you need to go.


The Intro Bits

Qualifications explained Did you know that completing an Advanced Apprenticeship is the same as getting an A level? There are lots of different qualifications – here’s how they compare. Remember that within any one level, qualifications can cover a wide mix of subjects, and take different amounts of time to complete. Entry Level

Level 1

Level 2

Level 3


Entry Level Certificates

5 GCSEs (grades D-G)

5 GCSEs (grades A*-C)

A Levels

Foundation Degree

Skills for Life

BTEC Introductory Diplomas and Certificates

Intermediate Apprenticeship

Advanced Apprenticeship

Higher Apprenticeship

Functional Skills at entry level (English, maths and ICT)

OCR Nationals

BTEC First Diplomas and Certificates

BTEC Diplomas, Certificates and Awards

Diploma of Higher Education

Awards, Certificates, and Diplomas at entry level

NVQs at level 1

NVQs at level 2

NVQs at level 3


Foundation Diploma

Higher Diploma

Advanced Diploma

GCE in applied subjects


Start Learning & Earning ITEC’s Apprentices learn on the job, building up knowledge and real skills, gaining qualifications such as NVQ’s and other nationally recognised qualifications proving their true ability in the workplace. Employers really do recognise and value their apprentices. Business & Administration Communication Technology Customer Service IT Practitioner/Professional IT User Sales Supporting Teaching & Learning in Schools Team Leading & Management

NVQ Levels4 2, 3 &

Call your local ITEC centre now or apply on-line

0191 490 4670 | 01325 320052 | 01642 232550


The Intro Bits

Life Stories Engaged and Participating Hayley signed up to the Go4it programme, which aims to find young people who are not in education, employment or training, a work placement that will offer the opportunity improve their key employability skills and hopefully lead to an apprenticeship, fulltime job or educational course. Hayley, a single mother, was offered a work experience placement with the North Tyneside Council Participation and Engagement Team. To make this placement possible Care to Learn provided a place for Hayley’s young child in one of North Tyneside’s nurseries. This made it possible for her to work full time, gaining the best experience possible. During her initial training she worked with all of the members of the team in each sector of the department, learning what their duties and responsibilities were. When it was felt that Hayley’s training was sufficient she was assigned tasks that were to be carried out by her as though she was a full team member. This was carried out with great success, so much so that when a full apprenticeship became available within the department she was able to apply with confidence and attain the position on her own merits. Hayley is now working towards an intermediate apprenticeship qualification in Creative and Digital Media at Tyne Metropolitan College, while continuing to work with the Participation and Engagement Team at North Tyneside Council.


Ian aims high Once a gang member at a very young age, Ian Perkins 21, knows only too well the tragedy of taking the wrong path in life and losing friends due to crime and unrest. Looking for his second chance in life and to prove wrong those people who once doubted him, Ian’s determination and will to succeed led him to Lifetime. Enrolling into the Lifetime Fitness Academy and with the support of tutor Mark Pemberton, Ian successfully completed his Level 2 Fitness Instructor Apprenticeship; not only could Ian earn while he learned, but he was able to gain ‘on the job’ skills and a true understanding of the industry. Ian says: “I have turned my life around, influenced people and shown never to give up on anyone. In the space of just 20 months I have come from “just an apprentice” to becoming the youngest ever Health and Fitness Manager of the largest Fitness First club in Europe. I have received two awards from my employer on consecutive months, which has never been achieved by anyone in the company. I always aimed high from the very start and never gave up on that goal.” A bright future awaits Ian; he now teaches ‘PT Business’ courses and has worked hard to establish himself in the fitness industry. “Eventually I want to have a say in how the industry is run. I feel that my passion behind health and fitness can influence change; my ambition is to aim high!” For more information please get in touch T: 0870 120 1207 W: E:

The Intro Bits

Get apprentice savvy for free Apprenticeships are the gateway into employment for more and more young people with the obvious attractions of earning a wage, gaining skills and real prospects for progression in work or into higher education. Apprenticeship credibility is currently riding high, especially amongst employers who appreciate the three elements included in an apprenticeship framework – a skills element – a competence element – a technical element – the perfect mix of ingredients to rustle up a truly valued employee. Learning provider ITEC North East, is running free weekly sessions at their training centres in Gateshead, Newton Aycliffe and Middlesbrough for young people aged 16 – 24, currently unemployed, not in full-time education and without an existing Level 2 or 3 qualification. Each weekly session covers a number of related topics to ensure candidates have the knowledge to achieve their Technical Certificates in Business & Administration or ICT Systems & Principles. Small groups working together, gain knowledge and skills demonstrating their understanding of an employee’s role, so necessary in a wide range of businesses and organisations where admin and IT skills are invaluable. “Working together with people of the same age in a good atmosphere was a great experience.” “I found the course informative and helpful and it’ll save us time when we start our Apprenticeships as we won’t have to complete this element again.” ITEC’s staff are delighted with successful outcomes for some of their previous course attendees interested in Apprenticeships with a number of interviews and a couple of firm offers from employers. To find out more about Technical Certificate courses scheduled throughout 2012 at each of ITEC’s centres, contact Laura Bell on 01325 328443 and see how it could help to improve your employment opportunities or visit -

Apprentice Philip proves to be a winner with local games company Avid gamer Philip Moore proved to be a real winner when he landed his dream job as an apprentice with a leading mobile design agency that creates apps and games for iPhone, iPad, Blackberry, Nokia and Android devices. Philip Moore, 21, from Cramlington, beat off competition from more than 100 applicants to win an apprenticeship position with Newcastle-based games company Fluid Pixel. Philip had just finished a full time Level 3 National Diploma in Media Production – Games Development - at Newcastle College when he began searching for apprenticeship opportunities to help him continue his education. Philip said: “I’ve always loved playing computer games and then to find myself actually getting to play them as part of my job at Fluid Pixel is something I still can’t quite believe. “I wanted to do an apprenticeship because it was different to university. I wanted to get hands on real world industry experience as quick as I could. I would recommend apprenticeships as it gives people the chance to develop skills on the job whilst also receiving a wage to support their learning.” Having completed his apprenticeship, Philip has now progressed further onto a FdSc Foundation Degree in Games Development at Newcastle College as part of his training. He is now a Quality Architect and Trainee Programmer responsible for all quality control throughout the production process for all new games and apps releases. If you are considering an Apprenticeship as a future career route then give Newcastle College a call today on 0191 200 4000, or to see if we have a current Apprenticeship job vacancy that suits you go to:


The Intro Bits

Life Stories Tipped for the Top! Nine students studying at Queen Elizabeth Sixth Form College in Darlington have been offered places at the universities of Oxford and Cambridge. Competition for Oxbridge entry is extremely competitive and offers are only made to students who perform well at interview and who are likely to attain outstanding A Level results. Three students are off to Oxford and six have offers for Cambridge. At Oxford Allie Jennings will read Philosophy, Politics & Economics, Tyler Lowe will study Engineering and Allison Swinbank’s degree will be in Biochemistry. The six going to Cambridge are: Tom Gray, Emma Clark, Elizabeth Roe, Daniel Jones, Jack Barron and Gareth Handley. Tom will read Natural Sciences, Emma will study Maths, Elizabeth’s subject is Law, Daniel’s course is engineering whilst Jack’s place is for English and Gareth’s is for Computer Science. Provided they attain high A Level grades in this summer’s exams, they will begin their degrees at Oxford and Cambridge in the Autumn. QE’s Principal, Tim Fisher comments: “I am delighted that nine of our students have been made offers by Oxford or Cambridge. Competition for such places is fierce and this is a tremendous achievement which builds on our tradition of sending a substantial number of students, each year, to these prestigious universities. The range of subjects they have won places for is wide and reflects the breadth of QE’s curriculum and the quality of teaching and support which is given to all students at QE.” Simon Nicholson, Oxbridge Co-ordinator adds: “This is a superb achievement for nine very able students which mirrors their high levels of motivation and talent. It has been a pleasure to guide them through the application process.’’ , Queen Elizabeth Sixth Form College Vane Terrace, Darlington DL3 8RT T: 01325 461315 E:


Get careers off to a great start Jill Wright, Director at Kirk Newsholme, an accountancy, taxation and business advisory practice based in Leeds which this year took on two AAT apprentices, says ‘We have benefited from the Apprenticeship route because in the current climate many very bright and capable students have taken the decision to train in a work environment’. The two apprentices, Katie and Jamie, both left college with A-levels. Katie says ‘I took the apprenticeship route because I felt it had much more to offer than going to University. It works perfectly for me as it provides a good balance between work life and learning.’ They are progressing well through their apprenticeship, attending the BPP centre in Leeds for one day per week. The other days are spent in the office or out at clients’ premises and are supported by senior members of staff, developing their technical skills, background knowledge and personal effectiveness. Jamie was considering going to University to become an accountant but after being offered the job at Kirk Newsholme, decided to start the apprenticeship. Jamie says, ‘The apprenticeship entailed fully paid study as well as a full time job, so not only would I be getting free education and job experience, I was going to earn money. As I aspired to be an accountant my business sense kicked in! My college experience at BPP has been superb with knowledgeable, supporting tutors easing me through the lectures’. Visit Or call London & Croydon: 0845 485 1770, rest of the UK: 0845 485 1771

Get careers off to a great start. New BPP Apprenticeships. Apprenticeships with BPP are designed to accelerate careers and businesses, whilst equipping people with the real-world skills and knowledge to flourish from day one. We offer innovative and continuously updated curricula as well as flexibility on how, when and where to train to balance work responsibility with study. BPP Apprenticeships include: Accounting Business and Administration Customer Service Payroll Leading and Management Learn how BPP can accelerate you or your business towards an ideal training solution. Call: 0845 485 1770 (London & Croydon) 0845 485 1771 (rest of the UK) Visit:




For potential engineers with drive, ambition and ability, Welbeck is where potential turns into bright futures as Officers in the Armed Forces or Civil Service. • One of the UK’s top performing Sixth Form Colleges • 98% of students from Welbeck were offered a place at University in 2011 • Tuition funded by the MoD • En-suite accommodation • Annual technical bursary of £4,000 at University For more information visit or join us on

Careers Insight

Engineering SECTOR Engineering makes up a fifth of the UK economy!

You could end up doing anything, from shaving a millionth of a second off lap times in Formula One to putting communications satellites in orbit

Percentage of females working in this sector

After an Engineering Apprenticeship you could be earning £20,000 a year!

108,200 Workers in the aerospace industry in the UK

136,000 workers with level 3 qualifications are needed in the sector – people like you are in demand



Percentage of employees in the sector that are in managerial and professional roles

43,00ee0rs) 00 - £ £17,0 nge for Mechanical Engin

(salary ra


Careers Insight

Engineering From making aeroplanes fly to maintaining sophisticated machinery, engineers are behind the greatest achievements of mankind. Get into engineering and you’ll be on one of the most exciting career paths out there! At the heart of every technological advance is an engineer. In fact, an engineer has played a role in almost every aspect of our society. Chemical engineers create new fuels to keep vehicles moving; civil engineers design our railways and roads; and aerospace engineers design the most modern aircraft. Engineers use problem solving, creativity and imagination to come up with answers to problems. The main challenge is doing more with less. How can they make something more cheaply, quickly and effectively than ever before?

Salaries If you get an Apprenticeship, you can expect to start earning minimum of £95 per week – this will increase as you train. Currently, many skilled people in the engineering industry earn over £400 per week – that’s over £20,000 per year.

Engineering is one of the most varied sectors out there. Here are some of the main areas: Chemical: The processing of raw materials into fuels, chemicals, plastics and pharmaceuticals. Chemical engineers are often researching new materials or helping to develop the plants that turn these materials into the finished product. Mechanical: Designing motors, machinery and other engines. Mechanical engineers can work on small component parts or even extremely large machinery or vehicles. This is one of the most diverse engineering roles Metals: The fabrication and welding of metals. Metal engineering contributes around £15 billion to the UK economy, because as well as creating metals recycling and reuse of used metals is now a huge industry in its own right. Electrical: Designing and making electrical systems and components. This can range from small, individual, circuits and components to helping design and manage an entire electrical network, grid, or power station. Aerospace: Designing and maintaining aircraft, missiles, weapon systems, satellites and space vehicles. (The UK’s industry is the second largest in the world, behind the USA.) Aeronautical engineers also work on individual components that make up these different vehicles and devices. Marine: Designing ships, boats and other watercraft. This is a large sector in the UK because there is plenty of sea around us. Marine engineers may also work on offshore oil platforms and supply vessels. Defence: Designing and maintaining aircraft, navigation systems, rockets, satellites etc for the Ministry of Defence. Many engineers working for the government would fit into one of the above categories, depending what their speciality is. Apprenticeships are a recognised pathway into engineering. Popular job roles for apprentices in the region include: automotive or aerospace assembly, mechanical engineering, maintenance, welding, and fabrication.


North east Focus The North East has always been a hub of engineering. The most opportunities in this sector are clustered around Sunderland, Gate shead, Newcastle upon Tyne and Sedgefie ld. There are plenty of opportunities on offer: around one fifth of companies in the region are reporting vacancies that need to be filled. In fact, the industry is looking for young people with work experience.

Fast facts:

• 63,900 people work in this sect or in the North East. • The most job opportunities are in automotive, mechanical equipment and metal products subsectors.  • The automotive sector produces 1 in every 5 cars made in the UK, and employs over 26,000 people.

Start learning!

Want to find an engineering course in the North East? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what course in your local area, or you could visit who’s offering what course in your local area, or you coul d visit

Careers Insight

Get qualified!

To get into engineering, you’ll need hands-on experience and a good head for maths and science...


An Apprenticeship in engineering offers the best possible preparation to becoming a trained operator within the industry. Because the engineering industry is so big and varied, the type of work you do will depend on your employer and the engineering pathway you choose – this could be mechanical, fabrication and welding, electrical or electronic. You might work on the production of products or service and repair production machinery in many industries. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2: • Engineering • Engineering Construction • Heating, Ventilating, Air Conditioning & Refrigeration • Industrial Applications • Marine Industry.

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Historically Advanced Apprentices have progressed significantly in the industry and many have gone on to become supervisors or managers, because of the hand-on practical nature of the sector this is a good route to take. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3: • Engineering • Engineering Construction • Heating, Ventilating, Air Conditioning & Refrigeration • Marine Industry You can also do a Higher Apprenticeship, NVQ level 4 in: • Engineering Technology.

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below, but which ones are right for you depend on what role you want to do. Most employers and universities value practical and scientific subjects; these demonstrate you are able to understand how things work. Here are some recommended A Level subjects, which could set you in the right direction: • Biology • Chemistry • Design & Technology • Maths • Marine Science• Physics.

Foundation Degrees

Case Study A bright future for Robbie Robbie Collins started with SW Durham Training aged 17 in September 2011 and joined our Toolmaking apprenticeship. He was based in centre full time undertaking training for his Performing Engineering Operations Level 2 qualification. In December he applied for a position with Springfield North East based in Chilton, County Durham and after an interview and a work trial, he was offered a position with the company full time where they would progress him to a Level 3 Toolmaking Apprenticeship. Robbie has also been entered in to the Metals Industry Apprentice of the Year Competition by his employer. Robbie was asked to describe his role and said “I really do enjoy the variety of work the position offers me within the company. I have lots to learn which is really good, and the work that I will be carrying out is to a high quality standard and has to be very accurate. I am also looking forward to learning new skills like pneumatics, hydraulics and also one day when I have the manufacturing experience, I would like to be able to design special purpose equipment, jigs and fixtures”. Robbie is just one of many talented engineers who have recently started with SW Durham and we expect he will have a very bright future. If you would like to attend one of our recruitment taster events and find out more about a career in engineering, please contact Kirsty Haden on 01325 313194.

A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college. They are available in a range of subjects; you can even do them in aircraft engineering.

Vocational Qualifications

Vocational qualifications offer a more practical learning programme, which relates directly to specific job roles or sectors. There are loads of different types but here are some key ones to look out for: • NVQs • BTECs • Diplomas (These are available at multiple levels, you can see where they rank on our qualifications table on page 10) Many of your local colleges and training providers offer vocational qualifications in this sector. To see who offers them in your region check out and take a look at some of our online profiles.

Useful linksfor engineering - Search Apprenticeships here. - This website has lots of info about engineering careers. - Website for engineering jobs. - Sector Skills Council for science, engineering and manufacturing. - Careers films on the web. - Our online careers resource.


Apprentices learn on the job in a real working environment,

building up knowledge and qualifications and earning money at the same time. In most cases, Apprentices undergo college courses in order to supplement the learning that occurs with the employer.

Apprenticeships at East Durham College Earn While You Learn East Durham College currently offers Apprenticeships in the following occupational areas: Active Leisure & Learning Agriculture Arboriculture & Forestry Beauty Bricklaying Business Administration Customer Service Electrotechnical Technology Engineering

Floristry Gas Installation Hairdressing & Barbering Health & Social Care Horse Care Horticulture - Landscaping Horticulture - Nursery Horticulture - Sports Turf Hospitality & Catering

Peterlee Campus Open Day & Apprenticeship Event Saturday 28th April, 10am - 1pm

IT Joinery Manufacturing Plastering Small Animal Care Support in Teaching & Learning Warehousing & Storage

Houghall Campus Open Day & Spring Fayre Sunday 27th May, 10am - 4pm

Please call the Apprenticeship team for more e info information. orm matio ion.

0191 518 8259

Careers Insight

Travel & Hospitality Sector 4.9% of the UK’s economic output comes from this sector

More than half of the people in this sector are aged between 16 and 28

47% of the sector workforce is part-time


per year (average travel agent salary)

638,000 270,000

additional staff are needed in the sector by 2017

(people are employed as chefs in the UK)

Which areas employ most people in this sector? (% of overall sector employment) Restaurants – 30.5% Pubs, bars and nightclubs – 16.10% Hotels – 12.1% Hospitality Services – 17.6% So why not get into one of the UK’s largest, most popular (and fun) sectors?


Careers Insight

Travel & hospitality Fancy a career where you help people enjoy themselves, with opportunities to travel in the UK and abroad? Then look no further than the travel and hospitality sector… This is one of the most popular sectors. In our country alone, it employs nearly 2.1 million people and covers a range of industries from restaurants and hotels to tour operators and nightclubs. People working in this industry arrange our holidays, cook for us in restaurants, serve drinks at the bar, lead our tours, and more. It’s a buzzing, exciting sector with many opportunities to work in the UK and abroad. In fact, businesses in this industry take on close to 15,000 new apprentices each year. Here are some of the major areas in travel & hospitality:

Travel services

These are the travel agents and tour operators who help people book their holidays. They work in both call centres and high street travel agencies (like Thomas Cook, STA Travel), advising people on anything from flight schedules and tour packages to travel insurance and visa information. Good customer service is an essential part of this career. Starting salary: ranging between £11,000 and £14,000 a year.


This is all about professional cooking – for restaurants, takeaways, canteens, pubs, cafes and anywhere else that boasts a menu. It’s an industry that rewards hard work and ambition. As you can imagine the types of cooking you could be doing vary massively depending on where you work, but many chefs who get into the industry with little or no qualifications can be very successful. After all, Jamie Oliver started out as a cooking apprentice. Starting salary: ranging between £10,000 and £13,000 a year.

Air cabin crew

Fancy a career up in the air? These are the people who make sure we’re comfortable and safe during flights. The perks are lots of free travel and a career that’s always on the go. Good customer service, as well as a friendly and reassuring personality are vital in this career; air cabin crew have to ensure travellers are comfortable and be trained in passenger safety. Starting salary: ranging between £14,000 and £16,000 a year.

Bars & wait staff

We Brits love to go out. This is the perfect industry for people who like to get out there and mingle. Bar and wait staff work ‘front of house’ in restaurants, pubs and nightclubs and serve customers. It’s all about good customer service…and the tips of course! Employers are always looking for outgoing young people to fill these job roles - bar and wait staff are the youngest in average age in the entire industry. Starting salary: ranging between £9,000 and £12,000 a year (plus tips).

Hotels & resorts

It takes a lot of people to run a successful hotel – the receptionists who check in guests, the housekeeper who keeps the sheets crisp, the reservations assistant who makes bookings, the porter who ferries luggage to the room. This industry covers work in hostels, caravan parks and holiday parks too. Service with a smile is key to hotel work as customers expect excellent service and attention from hotel staff. Starting salary: ranging between £10,000 and £13,000 a year.


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Fast facts:

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Start learning!

? Want to find a course in the North East to how out find to 52 page Then turn to It will access your local 14-19 prospectus. your in se cour tell you who’s offering what visit d local area, or you coul

Careers Insight

Get qualified!


There are plenty of vocational courses for this sector...

Catering Students Take Part In Wear Red Day


A group of college catering students got involved in this year’s ‘National Wear Red Day’ in a bid to help promote healthy eating to the younger generation of Hartlepool.

Apprenticeships are the recommended route into this sector. (It’s how Jamie Oliver started.) You’ll get a job with an employer and do half of your learning on the job, and half in the classroom with a college or training provider. There are Apprenticeships ranging from catering to air cabin crew. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2: • Cabin Crew • Cleaning and Support Services • Hospitality and Catering • Travel Services.

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3: • Hospitality and Catering • Travel Services

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below. Most employers and universities will value subjects that demonstrate you have solid base level knowledge and would be able to develop skills relevant to the industry. Here are some recommended A Level subjects, which could set you in the right direction: • Food Technology • Travel and Tourism.

Foundation Degrees

Foundation Degrees combine academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college. You can do a Foundation Degree in hospitality and tourism management.

National Wear Red Day is a campaign run by The British Heart Foundation’s and the day saw people across the UK wearing red to raise vital funds for the charity’s lifesaving work. As part of the day every pupil at Hart Primary School, in Hartlepool, was given a pack containing healthy eating recipe cards and, to help get the kids excited about the special recipes, East Durham College’s catering students provided a healthy buffet for the children taken straight from the recipes. Sharon Flower, Curriculum Leader for Catering and Hospitably at the College, said: “It’s been an absolutely fantastic event. Healthy lifestyles don’t have to mean boring food.” Mr S. P. McDonnell, Executive Head Teacher at Hart Primary School, remarked: “It’s been a great day. I’d like to congratulate all the staff and students from East Durham College who helped make today a brilliant day for all, the food was fantastic!” To find out more about East Durham College’s catering courses call 0191 518 8222 or check out

Vocational Qualifications

Vocational qualifications offer a more practical learning programme, which relates directly to specific job roles or sectors. There are loads of different types but here are some key ones to look out for: • NVQs • BTECs • Diplomas. (These are available at multiple levels, you can see where they rank on our qualifications table on page 10) Many of your local colleges and training providers offer vocational qualifications in this sector. To see who offers them in your region check out and take a look at some of our online profiles.

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so many doors

its hard to know which way to turn

The financial services industry employs thousands of people. The choice of employment opportunities is enormous with jobs available in Wealth Management, Stock Broking, Customer Service, Compliance, IT, Administration and many more.

We can help you……

ü Find out about careers in Financial Services ü Boost your CV with a professional qualification

ü ü

Develop the skills employers are looking for Earn extra UCAS points

The CISI provide career advice and qualifications to help you to

get into finance

Find out more: 020 7645 0714

Careers Insight

Business & Finance sector


of workers in financial services are female

Over 1.1 million people are employed in financial services in England

70,000 Around 70,000 young people start new businesses in the UK each year


(percentage of financial services firms reporting skills shortages)

£26,000 - £50,000 per year (typical salary range for a qualified accountant)

Private businesses in the UK employ around 22.7 million people

24% of UK private enterprises operate in the Business Services sector

Consider a career ‘in the money’...? 25

Careers Insight

Business & finance

Money makes the world go round in this suited and booted sector. If you have ambition and a head for numbers, you could be set for a very rewarding career! Put simply, the business and finance sector is about money – saving it, borrowing it, managing it and most of all, making lots more of it. It’s the UK’s most global industry and covers a wide range of services and products that everyone uses like bank accounts, mortgages, pensions, credit cards and insurance. The perk of working with money is that salaries tend to be higher than average, especially for experienced staff. Here are some of the main areas within the sector:


Accountants keep track of companies and individuals’ finances so they can manage their money properly. Depending on their client’s needs, they might produce account reports, forecast future profits, calculate tax or audit accounts. All organisations – from football clubs to supermarkets – need accountants, so they can work in many different sectors. Entry-level role: Accounts clerk, trainee accountant. Starting salary: ranging between £12,000 – £16,000 a year.


The banking sector is huge. There are loads of international and domestic banks who manage our money, give loans, exchange money and more. There are three types: retail banking (like your local HSBC or Lloyds), corporate banking (banking services for businesses) and wholesale banking (large transactions for big clients like governments and other international banks). Entry-level role: Customer service adviser, bank cashier. Starting salary: ranging between £10,500 – £16,000 a year.

Financial advice

It’s not just for the wealthy – everybody needs financial advice at some point. Financial adviser’s help people make the most out of their money, whatever they have. A career in financial advice is about working with people to plan their financial goals, whether that’s choosing a mortgage, investing their savings or planning for their retirement. Entry-level role: Insurance technician, customer service adviser in a bank or building society. Starting salary: around £17,000 a year.


Think you’ve got a fantastic idea for a business? Well almost two-thirds of entrepreneurs say that they had no experience of managing a business before they took the plunge. Organisations like the Prince’s Trust offer help and support to young people who are interested in starting their own businesses. If you have determination and are willing to put in the hard work starting your own business can be a wise career choice.


North East Focus The North East has a number of big finance sector employees including Barclaycard, Northern Rock and Newcastle building society. The types of roles here include accountants, book keepers, service employees and wage clerks. This sector seems to attract more women than men in our region.

Fast Facts

• 3% of the UK’s finance sector employees are in the North East. • Over 33,000 are employed in finance and accountancy in this region. • The majority of people work full-time in this sector.

Start learning!

Want a course in the North East? Then turn to page 52 to find out how to access your local 1419 prospectus. It will tell you who’s offering what course in your local area, or you could

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Careers Insight

Get Qualified There are plenty of academic and vocational courses for this sector...


There are several Apprenticeships that will get you qualified in this sector. The business and administration Apprenticeship covers all the skills needed to start a career in the office. On the finance side of things, there . are a few options: payroll, accounting and providing financial services of all sector, the to relevant rks framewo iceship Apprent the are Here these are NVQ level 2: • Accounting • Business and Administration • Marketing and Communications • Payroll • Providing Financial Services • Team Leading and Management.

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Historically Advanced Apprentices have progressed significantly in the industry and many have gone on to become supervisors or managers. Many have remained in business or finance for their whole career. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3: • Accounting • Advising on Financial Products • Business and Administration • Marketing and Communications • Payroll • Providing Financial Services • Team Leading & Management. You can also do a Higher Apprenticeship, NVQ level 4 in: • Accounting.

A Levels

A Levels can either lead to university or a Foundation Degree, which big are explained below, but can be particularly useful in this sector as s student for training companies such as KPMG or PwC offer funded A ended recomm some are Here who have just completed A Levels. in Level subjects, which could set you in the right direction for a career sector: this • Accounting • Business Studies • Economics • Maths • Statistics.

Foundation Degrees

s A Foundation Degree is a higher education qualification which combine by jointly d Designe ce. experien n academic study with practical hands-o universities, colleges and employers, they should give you the right skills

to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an honours degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college.

Case Study Joe Hayes Certificate for Introduction to Securities & Investment Joe is among the first wave of candidates to take the Certificate for Introduction to Securities & Investment, a new CISI introductory qualification for school and college students. The certificate is a two unit qualification and is the ideal place to start if you’re interested in a career in financial services. Unit 1 – Vocational qualification that provides a basic introduction to the financial services industry Unit 2 – Project that allows you to gain up to 60 UCAS points which could help you secure a place at University “I had previously studied economics and am very interested in the financial services industry. I believe the Certificate will give me a head start in the financial sector, as City firms often ensure that graduates complete an element of this course on entering the industry. It will show that I am passionate about this industry and help to differentiate me from other applicants. In terms of classwork, I have enjoyed looking at the structure of the industry, considering such things as custodian banks and insurance companies.” Find out how the CISI can help you achieve a successful career in financial services 020 7645 0714

Employer-funded study

You don’t have to go to university to train to be an accountant. Organisations like the ICAEW offer a training scheme for people who have completed their A Levels. You’ll start working for an employer and gain two professional qualifications in four years. As mentioned PwC have a HEADstart scheme and KPMG also recruit school leavers. Though the are KPMG scheme takes 6 years the benefit is that by the time your friends salary. good a d comman to able and finished university, you’ll be earning

Professional Qualifications

Professional bodies (such as CISI, ACCA and CIMA) offer short courses which allow you to study specific areas of finance and gain a qualification employers will value. For example, if you want to work for an Investment Bank then the CISI’s Introduction to Investment Award could really boost your CV and teach you more about the Investment and Securities industry.


Careers Insight

Motor Vehicle Sector There are around 570,000 people working in this sector in the UK

ÂŁ20,000 per year

(potential earnings of vehicle repair technicians)

There are over 200,000 employees in vehicle sales

50,000 The UK is home to 8 formula one teams, employing 50,000 people

Why not consider a career working in the motor vehicle industry?

Automotive manufacturing contributes ÂŁ6.5 billion to the UK economy

There are 70,000 firms in this sector in the UK, of these: 14,000+ are in Vehicle Sales 39,000+ are in Light Vehicle Maintenance 9,000+ are in Parts Distribution 29

Careers Insight

Motor Vehicles There are 32 million vehicles on the UK’s roads, and all of them need to be serviced, repaired, bought and sold. That’s where the motor vehicle industry comes in… The motor vehicle sector deals with all aspects of cars, vans and motorcycles – selling them, fixing them, servicing them and even rescuing stranded drivers. There are lots of career paths on offer, from technical to customer-service based roles – it all depends on what interests you. The good news about this sector is that vocational training is the best way to get into it, though academic routes, such as engineering degrees are a possibility. Here are the main areas within the motor vehicle sector – there are vocational routes into all of them.

Maintenance and repair

One of the most popular areas, maintenance and repair is about keeping cars roadworthy. These technicians service, fix and replace parts of all sorts of vehicles. They can work in independent garages or as part of dealerships, say working on just BMWs. Some technicians specialise in things like electrics or motorcycles. Starting salary: ranging between £13,000 and £20,000 a year.

Body and paint

Body and paint technicians fix cars that have been damaged in accidents. Body work can be sorting out rust or dents and scratches and paint work is about sprucing up after to make everything look like new again. You need a good eye for detail and an understanding of vehicle bodywork in these roles. Starting salary: ranging between £13,500 and £18,000 a year.

Roadside assistance

When someone’s car breaks down on the side of the road, it’s the roadside recovery technician who comes to the rescue. They either fix the car onsite or safely tow it back to a garage and need a high level of technical ability. Workers in this role may also need to available for on-call services. Starting salary: ranging between £13,000 and £16,000 a year.


Motor vehicle fitters repair and replace parts on cars, like tyres, batteries, brakes and exhausts while the customers wait. Workers in this role will also need to advice customers on simple maintenance issues. They can work in fast-fit centres, dealerships or alongside motor vehicle technicians. Starting salary: ranging between £12,000 and £15,000 a year.

Parts operations

This area is about selling car parts to the public – dealerships, motor vehicle technicians and everyday customers. It’s a customer-service based role that requires good organisation to process payments, manage inventory, advise customers, and more. Starting salary: ranging between £9,000 and £14,500 a year.


negotiation skills. It’s also about understanding people – sales people need to find the car that’s right for the customer, and have the confidence to seal the deal. Starting salary: ranging between £10,000 and £15,000 a year, plus commission.


NORTH EAST Focus The North East is home to the Nissan’s UK manufacturing base, which continues to provide jobs. Whilst in other regions the amount of motor employment has declined, our region has seen an increase in employment in this sector which has created more career opportunities than there once was.

Fast facts:

• There are 2,410 workplaces in the motor vehicle sector based in our region. • Home to Nissan Motor Manufacturing (UK) Ltd and Evans Halshaw. • This sector contributes around £1 billion to the region’s economy every year.

Start learning!

Want a course in the North East? Then turn to page 52 to find out how to access your local 1419 prospectus. It will tell you who’s offering what course in your local area, or you could visit

Careers Insight

Get Qualified


There are plenty of vocational courses in this sector...

Award winning Gemma wins again


Apprenticeships are the recommended route into this sector. You’ll get a job with an employer and do half of your learning on the job, and half in the classroom with a college or training provider. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2: • Roadside Assistance and Recovery • Vehicle Body and Paint Operations • Vehicle Fitting • Vehicle Maintenance and Repair • Vehicle Parts Operations • Vehicle Sales.

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Historically Advanced Apprentices have progressed significantly in the industry and many have gone on to become supervisors or managers, because of the hand-on practical nature of the sector this is a good route to take. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3: • Roadside Assistance and Recovery • Vehicle Body and Paint Operations • Vehicle Fitting • Vehicle Maintenance and Repair • Vehicle Parts Operations • Vehicle Sales.

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below, but which ones are right for you depend on what role you want to do. Most people take the vocational routes into the motor industry, but you could do the more practical Foundation Degree after A Levels or study something like mechanical engineering at university.

Foundation Degrees

A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an honours degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college. They are available in a range of subjects, from motor vehicle performance to mechanical engineering, and are a good way to get qualified and gain experience.

Northumberland College student Gemma Hadden, who works at Newcastle City Council, has won the top prize in the transport and vehicle maintenance category at the annual Association for Public Service Excellence (ASPE) awards. Gemma, who is a single mother and works as an apprentice mechanic, collected her prize at a black tie ceremony in Stoke and walked away with a trophy, certificate and £50 prize money. The 25 year old mother of one first enrolled on a motor vehicle course at Northumberland College in 2009 and has since progressed from entry level to level 3 and is now on an Advanced Apprenticeship in Vehicle Maintenance and Repair. Gemma said: “My job involves carrying out maintenance and repair on a massive range of vehicles such as bin wagons, gritters, transits, grass cutters, a fleet of cars and road sweepers and I’ve got my HGV driving qualifications too. “Studying a full time course at the college was a great way to learn the basics and build the foundations of my knowledge and I’ve been able to build on this and develop new skills working at the council. At college, everything went smoothly and as planned but it’s totally different in the workplace. “I’d definitely recommend an Apprenticeship to anyone who wants to work as a mechanic, it’s worked for me!” Gemma has won numerous awards in the time she has been a student at Northumberland College. In 2009, she won a car for her success, behaviour and attendance on the course and won the award for Motor Vehicle Student of the Year at the college’s annual student awards ceremony. For more information on what courses and Apprenticeships Northumberland College offer call 01670 841200, email or visit

Vocational Qualifications

Vocational qualifications offer a more practical learning programme, which relates directly to specific job roles or sectors. There are loads of different types but here are some key ones to look out for: • NVQs • BTECs • Diplomas. (These are available at multiple levels, you can see where they rank on our qualifications table on page 10) Many of your local colleges and training providers offer vocational qualifications in this sector. To see who offers them in your region check out and take a look at some of our online profiles.

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Careers Insight

Hair and Beauty Sector



Of workers in this sector are aged 16-24

This exciting and stylish sector is always looking for young people with proper training….



(percentage of workers in this sector with Level 2 qualifications)

(average managerial salary in the sector)

Almost 9% of employers in this sector are reporting skill shortages – they need you!

The industry has an annual turnover of £5.25 billion

90% Of workers in the sector are female

20.5% of salons have job vacancies


Careers Insight

Hair & Beauty If you have creative flair, style and a desire to help people feel relaxed and good about themselves, then you might want to consider a career in health and beauty… We all want to look and feel our best, which is why the UK’s health and beauty sector makes billions each year (and people will always want to look good, so there’ll always be jobs available.) A career in this sector could see you working in a busy salon, a resort spa or even on the set of a fashion shoot. There are many different paths within this sector, depending on your interests. All of them require common skills: creativity, the ability to work on your feet for long hours, good hand-eye co-ordination and up-to-date knowledge of what’s in (and what’s out). Most importantly, you’ll need to be good with people and sensitive to their needs. Here are some of the main areas:


Part of the fast-moving fashion industry, this covers cutting, styling and colouring all types of hair. Hairdressers begin by training in salons and helping customers improve their look. With talent and experience, many hairdressers go on to prepare models, work on magazine shoots, or even style celebrities! The UK hairdressing industry is considered the best in the world, so there’s opportunity to travel internationally for successful hairdressers. Starting salary: Training salaries start low (around £10,000), but can increase to around £16,000 with a qualification and experience.

Beauty therapy

This covers treatments and services that enhance a client’s appearance and well-being. It can include anything to simple facials and make-up to more complicated electronic treatments to remove unwanted hair or improve body tone. Some of the treatments, like body massage, aid relaxation and help relieve stress. Starting salary: ranging between £12,000 to £17,000 (with experience) a year.

Spa therapy

Spa tourism in England is worth £1.4bn a year and is one of the fastest growing industries. Similar to beauty therapists, spa therapists give treatments that improve appearance and well-being. They offer a full range of treatments to suit a client’s needs, which may include Indian head massage, aromatherapy, holistic treatments and all aspects of heat and wet treatments (like hydrotherapy, sauna and steam). Some therapists may focus on health and fitness while others on relaxation. Starting salary: ranging between £12,000 – £14,000 a year.

Nail services

There are roughly 18,000 businesses that employ nail technicians in the UK. Their job is to improve the appearance and condition of the skin and nails on hands and feet. They offer basic treatments like manicures and pedicures, as well as nail enhancements like wraps and hot wax treatments. Nail technicians are also skilled in creative nail art, which includes air brushing designs on the nail. Starting salary: ranging between £10,000 to £15,000 a year.


North East Focus g, The hair and beauty sector here is stron a is ty beau and which means that health sector big employer for us. Roles within this ns, nicia tech nail to ing ress haird vary from are hair the most common workplaces here salons, followed by beauty salons.

Fast facts

is in • Nearly 5% of the sector’s workforce . the North East th and • The North East’s share of the heal e shar their beauty sector is higher than ral. gene in of the UK workforce or are • Over 4% of businesses in this sect . here ted loca

Start learning!

turn Want a course in the North East? Then your ss acce to page 52 to find out how to who’s local 14-19 prospectus. It will tell you , or area l loca your in se offering what cour visit d you coul

Careers Insight

Get qualified!

Case Study

There are plenty of vocational courses for this sector...

Five star work placement turns to job success for talented Faye


Apprenticeships are the recommended route into this sector. You’ll get a job with an employer and do half of your learning on the job, and half in the classroom with a college or training provider. There are Apprenticeships ranging from barbering to spa therapy. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2: • Barbering • Beauty Therapy • Hairdressing • Nail Services.

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3: • Barbering • Beauty Therapy • Hairdressing • Nail Services • Spa Therapy.

A Levels

A Levels can either lead on to university or onto a Foundation Degree, which are explained below. In this industry a lot of your success will be down to your personality and experience rather than academic qualifications; but if you’re interested in management or a support role, here are some recommended A Level subjects, which could set you in the right direction: • Business Studies • Economics • ICT.

Foundation Degrees

A Foundation Degree is a higher education qualification which combines academic study with practical handson experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment. They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college. A Foundation Degree could be a good step after working in the sector for some time, for example there is a Foundation Degree in salon and business management.

A talented beauty therapy student has scooped a job at one of the UK’s top spas after completing a successful work placement. Redcar & Cleveland College student Faye Robinson was offered the position of Junior Therapist at Rockliffe Hall after undertaking a three-day placement at the hotel’s five star spa as part of her Level 3 course in Beauty Therapy. “As soon as we were told that we’d be able to go on a spa placement at the start of the year I wanted to come to Rockliffe Hall because it has such a good reputation,” said Faye Faye was one of two students from the college who took part in the placement programme at Rockliffe, with other students from the college carrying out placements at spas across the region. “The placement was hard work, but really enjoyable and to be offered a job at the end of it is just a dream come true,” Faye added. Rockliife Hall’s Head Therapist Charlotte Wilson said: “This is the first time we’ve had work placements in from a college in the Tees Valley and we’ve been massively impressed, so much so that we decided to offer Faye a permanent position with us. “Faye worked with us over a particularly busy weekend and showed massive commitment and potential. She has shown a real enthusiasm for the work she was doing and asked all the right questions. We think she has a bright future in the industry.” Debbie Wilson, Faye’s tutor, added: “We’re delighted that Faye’s talents have caught the eye of Charlotte and her team at Rockliffe Hall and have no doubt that she’ll be a big success there.” For more information call 01642 473132 of visit

Vocational Qualifications

Vocational qualifications are work-based and often more involve practical learning, relevant to a specific industry or sector. They have different names depending on the awarding body. Here are some key ones to look out for: • NVQs • BTECs • Diplomas (These are available at multiple levels, you can see where they rank on our qualifications table on page 10) Many of your local colleges and training providers offer vocational qualifications in this sector. To see who offers them in your region check out and take a look at some of our online profiles.

l linkscontact for all things Usefia.u org – A useful point of

www.hab y training. relating to hair and beaut b. - Careers films on the we k resource. s eer car ine - Our onl www.opendoorsmed


These are our classrooms. Imagine what the leisure facilities look like. We offer a different way of learning that leads to great jobs with exciting prospects. COURSES AVAILABLE IN:n Adventure n Agriculture & Land Management n Animal Management & Vet Nursing

n Butchery n Countryside & the Environment n Land-based Technology n Equine n Forestry & Arboriculture

n Horticulture n Motorsport Engineering n Outdoor learning n Skills for working life n Floristry

Askham Bryan College, Avenue Place, Guisborough, Cleveland TS14 6AX T: 01287 633 870 E: OTHER COLLEGE CENTRES AT: York College Tel: 01904 772277

Bradford College Tel: 01904 772211

Bedale Centre Tel: 01677 422344

Scarborough Sixth Form Tel: 01904 772211

Harrogate Centre Tel: 01423 546199

Wakefield College Tel: 01904 772211

Thirsk Centre Tel: 01845 574928

Newton Rigg College Tel 01768 893400

Careers Insight

Imagine a Career...


The NHS is Europe’s biggest employer – with over 1.3 million staff

of job vacancies require IT skills

2.5 million people are employed in manufacturing in the UK

293,000 Around 293,000 people work in agriculture in the UK

The UK retail industry is the 3rd largest in the world

Construction provides employment for 2.35 million people in the UK


people work in creative industries in the UK Over 1.1 million people are employed in financial services

270,800 There are 270,800 chefs in the UK

1/5 Engineering makes up 1/5 of the UK economy

There are loads of opportunities right on your doorstep, find your perfect career...


Careers Insight

Your career, your choice Wondering what other careers are out there? Here are some of the other sectors in your region... Customer Service & Admin

Armed Forces

Britain’s armed forces – the Army, Royal Navy, RAF and MoD – all invest a lot in their personnel to give them an education that’s relevant in the civilian world as well as in the services. They all offer Apprenticeships so recruits can earn nationally recognised trade qualifications alongside their regular training. For example, a cook for the Royal Navy could also complete a chef Apprenticeship. Each organisation offers different schemes, so visit their websites for more details. Salary: Starting around £13,400 the first year, with excellent benefits and progression. Qualifications: The armed forces offer Apprenticeships in many areas, including Engineering, Fitting, Maintenance, Cookery, IT, Admin, Marine Engineering and more.


Its more than just bricks and mortar. The construction industry is worth billions and builds the world around us, from hospitals and houses to bridges and football stadiums. One of the most popular ways into this career is the Construction Apprenticeship Scheme, which takes two years for a Level 2 award, and one more year for the Level 3 qualification. To apply, you’ll need to have found an employer that will sponsor you. Job roles: Bricklayer, labourer, joiner, painter and decorator, plasterer. Salary: Apprentices can expect to earn around £8,700 the first year, £11,600 the next, and £15,350 the third year. Qualifications: Construction Apprenticeships; Foundation Degrees.


Creative, Digital & Media

This sector covers a range of exciting and creative careers in TV, film, graphics, publishing and journalism. Production assistants help out on television and film sets; graphic designers create adverts and billboards; journalists write news stories; publishers print books and magazines; and photographers shoot and edit images. If you thrive on a creative buzz, there’s no better industry to be in. Competition for jobs is high so work experience is highly recommended. Job roles: Graphic designer, web designer, production assistant, editing assistant, photographer assistant. Salary: Starting between £13,000 and £17,000. Qualifications: Apprenticeships in Creative and Digital Media; Foundation Degrees from Creative Writing to Animation.

Any business that wants to be successful has to make its customers happy. From helping a shopper find the right size at Topshop to answering customer queries at a BT call centre, customer service jobs come in all shapes and sizes. Another thing businesses can’t function without is effective admin. Administrators are responsible for running the daily operations of the office. They answer the phone, input data, type up letters and anything else that needs to be done. Since administration and customer service are needed in most organisations, you could work across many different sectors. Job roles: Admin assistant, office junior, personal assistant, customer service representative. Salary: Starting anywhere between £13,000 and £18,000 per year. Qualifications: Apprenticeships in Customer Service and Business & Admin; Foundation Degree in Customer Service Management.

Careers Insight

Environmental & Land-based

Energy & Renewables

This essential sector deals with the utilities we rely on: water, electricity and gas. It also covers waste management and alternative sources of power like nuclear energy, wind power and solar energy. Careers in this sector cover the distribution and supply of gas; the generation and transmission of electricity; the collection and purification of water; the treatment of sewage; and nuclear fuel processing. Apprenticeships are a recognised route into this industry and offer excellent career progression. Job roles: Gas network engineer, gas service technician, wastewater plant worker, process operator, decommissioning operative. Salary: Starting anywhere between £12,000 and £20,000 a year. Qualifications: Apprenticeships in Gas, Nuclear and Utilities; Foundation Degrees, including Power Distribution.


An entrepreneur is someone who starts their own business or enterprise, they’re the boss! Entrepreneurs are amongst the most successful people in the world but they have to work hard, be very determined and of course have a money making idea. Businesses created by entrepreneurs are vital to the UK’s economy. Job roles/Salary/Qualifications: All of these things depend on the individual. The beauty of creating your own business is that you don’t need any special qualifications. You might need some help in setting up a business though so head to to see what’s out there to support young entrepreneurs.

This broad sector offers lots of opportunities to make a difference to the planet, from farming and protecting wildlife to looking after parks and conservation. The main areas within this sector are: Horticulture & landscaping, Agriculture, Animal care, Environmental conservation, and Land-based engineering. Salary: Starting between £12,000 and £18,000. Landscape engineers make between £20,000 and £26,000 a year. Qualifications: Apprenticeships from Animal Care to Agriculture; Foundation Degrees.

Food & Drink

Food and drink is one of the largest industries in the UK – in fact, it even helped pull the country out of the recession. This sector is about taking what’s grown by farmers and transforming it into our favourite foods and beverages. It takes a lot of people working together to make this happen, which means loads of career paths on offer. You could be processing ingredients, fixing machines on the production floor, processing meat, baking cakes or testing quality. Job roles: Production operative, bottling operative, baker, warehouse worker. Salary: Starting between £11,000 and £17,000 a year. Qualifications: Food Manufacture Apprenticeships; Foundation Degree in Food & Drink Management.

Health & Social Care

If you’ve got a big heart and want to work with people, then a career in Health and Social Care could be for you. This sector is about helping people live healthy, full lives. Health care covers careers in medicine (nurses, physiotherapists, dental nurses, etc) while social care is about supporting people with special needs. Most people in this sector work for the NHS while the rest are employed by private practices. Because healthcare is an essential part of our society, there’ll always be jobs on offer for qualified people. In fact, this is one sector that continues to thrive during recessions. Job roles: Care assistant, nursing assistant, dental nurse, porter. Salary: Starting between £13,000 and £16,000 a year. Qualifications: Apprenticeships and Foundation degrees in Health and Social Care.

IT & Telecoms

From mobile phones and satellite TV to broadband and fibre optics, IT & Telecoms are a major part of life – it helps us keep in touch with our friends, stay entertained, conduct business and more. The IT side of things is all about computers and information systems – designing them, developing them, making them, selling them and installing them. Telecoms is a broad term for any technology that transmits information, like phone lines, broadband, TV, mobile phones and satellites. This industry includes internet suppliers, mobile phone companies and the big companies like BT and SKY. Job roles: IT trainer, helpdesk assistant, telecoms technician, customer service representative. Salary: Starting £16,000 - £20,000 for IT and £12,000 - £15,000 for Telecoms. Qualifications: IT Apprenticeships and Foundation Degrees.


Improving Learning and Employability Supporting a young person We CAN reduce the numbers of back into education through young people not in Education, one of our programmes could Employment or Training (NEET).

SAVE Local Authorities ÂŁ15,000 per young person, per annum

Improve grades OUR programmes HELP young people to achieve success. Evaluation of our work proves that we can:

Increase merits Reduce demerits Improve attendance

If you are a young person eager to succeed ask your Teacher or Careers Advisor to Get in Touch with us... Brathay Trust, Brathay Hall, Ambleside, Cumbria, LA22 0HP t: 0844 225 3100

Careers Insight

Sport & Fitness


From the cars on the motorway to the clothes in your wardrobe, many of the things we rely on have been manufactured. This sector is all about making things on a massive scale: cars, TVs, clothes, aeroplanes, fuel… it’s a very important industry. There are many career paths in the sector, from operating machinery that makes plastics or testing the quality of finished engine parts. Job roles: Production and process engineers, technicians, maintenance engineers, welders and machine setters. Salary: Starting between £13,000 and £18,000 a year. Qualifications: Manufacturing Apprenticeships and Foundation Degrees.


Maritime basically involves every industry where business takes place in harbours, at ports or on vessels. Marine engineering is also an area in this sector, which has plenty of job opportunities. This involves designing and constructing both ships and equipment to be used at sea or on the water. This sector remains vital to our economy as the sea remains the best way to bring products and materials into the country. Job roles: Commercial sea fishing, marine leisure, maritime search and rescue, merchant navy, ports and harbours. Salary: Starting salary after completing a marine industry apprenticeship can be anywhere between £12,000 and £17,000. Qualifications: Apprenticeships in Maritime Occupations and Marine Industry; Foundation Degrees.

Public Services

In this sector, your work could help other people and improve your local community. Public services are an essential part of our society – education, housing, the police, and the fire service are all services that the government provides for its citizens (that’s you and us). In this sector, you could help organise a community arts programme, work for a housing association or support a teacher in the classroom. Your local council is a large employer in this sector. Contact them directly for job vacancies. Job roles: Classroom assistant, nursery nurse, admin assistant, youth support worker. Salary: Starting between £13,000 and £16,000 a year. Qualifications: Apprenticeships and Foundation Degrees in Public Services.


Retail is about the sale of products and services to consumers (that’s people like you walking around the shops). It covers high street shops, supermarkets, independent shops, large national chains and more. It’s also one of the most fun and young industries out there, with more than one third of the workforce under 25 years old. Whether your strengths are creativity or organisation, there’s a role for you in Retail. The main areas are: store operations, buying, visual merchandising, and management. Job roles: Sales assistant, visual merchandiser, team leader, buyer. Salary: Starting between £12,000 and £18,000 per year. Qualifications: Apprenticeships and Foundation Degrees in Retailing, Employer sponsored traineeships.

Many people think the only way you can get a career in sport is to become a professional athlete or a PE teacher – but this couldn’t be further from the truth. This sector is about promoting health and fitness. For example, exercise and fitness instructors work for gyms and leisure centres and help people stay fit and healthy. Sports coaches teach skills and techniques at all levels, from beginner to professional. Outdoor activity instructors help people enjoy themselves in the great outdoors and operations managers make sure gyms and leisure centres run smoothly. Job roles: Personal trainer, fitness instructor, swimming coach, leisure centre assistant, playworker. Salary: Starting around £12,000 and can rise to £25,000 with experience and qualifications. Qualifications: Apprenticeships in Sports Management, Leadership and Coaching; Foundation Degree in Playworking.

Transport & Logistics

This sector deals with all sorts of vehicles and their different purposes – the cars and motorcycles we drive, the lorries that transport goods, the trains and buses that travel across the country, even the aeroplanes that arrive and depart from our airports. All of these vehicles require skilled mechanics to keep them running, drivers to operate them safely, and organised people behind the scenes keeping everything to schedule. Many jobs involve manual and mechanical skills, however many roles deal with the public, so people skills are important too. Job roles: Vehicle technician, bodywork repairer, rail engineering technician, lorry driver, baggage handler. Salary: Starting between £12,000 and £17,000 a year. Qualifications: Apprenticeships and Foundation Degrees.

Start Learning

Want to find a course in one of these sectors? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what in your local area.

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    Construction · Horticulture · Business & Administration Customer Service · Employability Skills · Work Tasters Personal & Social Development · Functional Skills


 


Learn New Skills · Gain Qualifications · Develop Life Skills Get a Challenging Career · Earn Money · Reach Your Goals


Useful Stuff

Spotlight on THE NORTH EAST


Percentage of jobs accounted for by the tourism sector

8.5 million The North East attracts 8.5 million visitors each year


of the UK’s finance sector employees are in the North East The North East is Leading the way in low carbon technology

The North East is home to 5 renowned universities


Proportion of all UK biotechnology companies based in the North East

More than 2.5 million people call the North East home

Nissan’s North East site is a £3.3 billion investment


Useful Stuff

YOUR REGION Take a look at some of the major opportunities in the North East

nd Northumberla ge.

nd Colle Northumberla Key college: particularly thumberland, or N in s tie ni rtu d ty of job oppo maceuticals an There are plen chnology, phar te Blyth is vital on in rb tre ca en w C able Energy within green lo ew ken R d an es like Berwic e New logies, and plac engineering. Th no . ch gy te er w en d ne an of ent ainable living st su . in in the developm ily ss av nal busine es e investing he ts of internatio lo ed upon-Tweed ar ct tra is at m uris ents have unspoiled so To These developm rgely rural and la t castles, is en ci nd an rla its be r Northum is famous fo nd rla be arket towns. um m th Nor picturesque d an huge here too! es tlin as the leisure & gorgeous co , which is why ar Hadrian’s Wall, ye y er ev it tourists vis Thousands of ry is booming. st du tourism in lyth. th, Hexham, B -Tweed, Morpe on ncil. up ou kC ic y w nt er rland Cou Key places: B ce, Northumbe an ov  C s: er Key employ ctus: www.m 14-19 prospe


County Durham Key colleges: Bishop Auckland College, Darlington College, Derwentside College, East Durham College, New College Durham, Queen Elizabeth Sixth Form College. Key university: Durham University. Like the other parts of the North East, leisure & tourism plays a big part of Durham’s local economy. The cathedral city of Durham is home to the backdrop for much of the Harry Potter films, a stunning cliff-top castle and one of the UK’s oldest and most prestigious universities. It’s no wonder visitors flock in there each year. The wider area of County Durham has a world-class science, engineering and technology sector. Some of the most exciting leading edge technologies in the world are under development in Durham across fields such as nanotechnology, microelectronics and stem cell research. The North East Technology Park in Sedgefield was recently awarded £10 million to develop new facilities! Key places: Durham, Darlington, Bishop Auckland. Key employers: Durham County Council, NHS, Durham University, GlaxoSmithKline. 14-19 prospectus:


Newcastle and Gateshead Tyneside Sunderland

County Durham Tees Valley


Useful Stuff

Tyneside ge, Tyne Key colleges: South Tyneside Colle Metropolitan College. st growing North Tyneside has one of the faste Tesco’s banking . East business scenes in the North centre in the act cont new a division are setting up nt from North stme inve of lots been has area and there UK’s largest the to Tyneside Council. The area is home tor & Proc like es nam office park, which houses big ge. Oran and iety, Soc ing Gamble, Newcastle Build tiful beau t mos the of e som has side South Tyne y other coastal beaches in England and as with man gies and ener le wab areas the importance of rene es like pani com with rise, technologies is on the farm wind r majo rded awa g bein hore McNulty Offs ing, neer engi of s contracts. More traditional industrie are all ices serv ore offsh manufacturing, ship-repair and vital here too. Orange, Key employers: Procter & Gamble, Newcastle Building Society., 14-19 prospectuses: www.get-it-so t

Newcastle and G ateshead

Key colleges: Ga teshead College, Newcastle College Key universities . : Newcastle Unive rsity, Northumbria University.

Newcastle & Gates head are world lea ders in further and higher education, home to both Ga teshead College an Newcastle College d . There are also aro und 37,000 full-tim students living in e the city, studying at either Newcastle Northumbria Unive or rsity and many of these graduates sta in the local area aft y er their degrees. Th ese educational institutions and bu ildings like the Life Centre in Newcas give the reputation tle of a science city. Newcastle & Gates head is an importa nt business centre and cultural centre of the North East, partly as more pe live here than anyw ople here else in the reg ion. Newcastle & Gateshead has a vibrant nightlife, sh opping, culture an profile sporting ev d high ents like the Grea t North Run. This and the stunning nightlife, quayside area with its amazing riversid view, also ensures e there are plenty of visitors too, with to contributing £1.2 urists billion to the local economy. Key employers: The Sage Group, Newcastle City Co 14-19 prospectus uncil. es: www.newcas,  www.gatesheadpr

Sunderland Tees Valley Key colleges: Cleveland College of Art & Design, Hartlepool College, Hartlepool Sixth Form College, Middlesbrough College, Redcar & Cleveland College, Stockton & Riverside College. Key university: Teesside University. Tees Valley is a hub for Chemical Manufacturing and the energy & renewables sectors. Like many areas in the North East there is a commitment here to developing renewable energies, using the natural advantage of the coast and new technologies. Tees Valley is home to more than half of the UK’s petrochemical industry with a vast complex of chemical companies near Middlesbrough. There has been a creative renaissance in the Tees Valley area. The Digital City initiative, which has been developed with Teeside University aims to transfer academic knowledge of the creative, digital & media sector into real jobs for people like you! Key Places: Darlington, Hartlepool, Middlesbrough, Redcar & Cleveland, Stockton-on-Tees. Key employers: Barclaycall, British Energy, Santander, PD Ports. 14-19 prospectuses:

Key college: City of Sunderland College. Key university: University of Sunderland. Sunderland has plenty of career opportunities at the forefront of the creative, digital & media sector. The city is fast becoming a digital centre of excellence with organisations like Codeworks and Sunderland Software City, which has been a huge success in attracting foreign investment and local graduates. There are career opportunities in the automotive and manufacturing sectors too. Sunderland is home to Nissan’s UK operations, Europe’s most efficient car plant. Sunderland is a hub of research and development in the car industry with the electronic Nissan LEAF being produced here. However innovation does not stop here, a planning application to build England’s tallest bridge over the River Wear has been approved by the city council. 14-19 prospectus:

now…? available Did yotsuthak t there will be more jobs

Research predic , which l require higher skill levels in the North East that wil t righ the e hav to le op ng pe makes it important for you ip esh ntic There are loads of appre skills and qualifications. for rity prio a is training in the region opportunities here and s! yer plo em businesses and


North Tyneside Council Work Based Learning


ur apprenticeship programmes ensure that your workforce has the practical skills and qualifications your organisation needs to succeed. We have a team of highly qualified and experienced tutors able to deliver the very best learning experience in a number of vocational areas. Our learning centres have a relaxed and friendly atmosphere with excellent facilities and workshops. We believe that ‘Every Learner Matters’ and will ensure our apprentices are supported to allow them to reach their full potential. We also provide a friendly, welcoming and safe learning environment were all of our learners will be respected and valued. North Tyneside Council in partnership with Constructing Communities offers employed and sponsored apprenticeship opportunities, specialising in: • Business Administration • Customer Service • Construction Trades • Children and Young People’s Workforce • Health and Social Care Apprenticeships provide you with the opportunity to: • Earn while you learn • Achieve a National Vocational Qualification • Train in the workplace, building up knowledge • Work with North Tyneside Council and / or other local employers

All vacancies are advertised on the National Apprenticeship Vacancy Matching Service, website address or for further information please e-mail

Useful Stuff

In The

North East...

The North East is leading the way in science and technology, but there’s much more than that going on...


Size of the North East Workforce in Each Industry Agriculture, forestry and fishing Mining and quarrying Manufacturing

Electricity, gas, steam and air conditioning Water supply; sewerage, waste management Construction Wholesale and retail trade; repair of vehicles Transportation and storage Accommodation and food service activities Information and communication Financial and insurance activities Real estate activities Professional, scientific and technical activities Administrative and support service activities Public administration and defence Education Human health and social work activities Arts, entertainment and recreation Other service activities 0

Average Pay in the NORTH EAST Full-time workers £451.80 (Weekly) £11.45 (Hourly)


full-time workers £486.20 (Weekly) £11.89 (Hourly)





NORTH EAST Workforce Qualifications NE NVQ level 4 + - 25.5% NVQ level 3 - 17.2% Trade Apprenticeships - 5.2% NVQ level 2 - 18.2% NVQ level 1 - 14.1% Other Qualifications - 6.7% No Qualifications - 13%


full-time workers £412.40 (Weekly) £11.03 (Hourly)


Apprenticeships within Serco Apprenticeships within Serco are key as we recruit the new talent we need to continue delivering high quality services. Apprenticeships are available in numerous diverse sectors within Serco as we continue to grow the scale and breath of the programme. We do all we can to make sure apprentices get maximum learning from the job and are supported through their studies and into employment. Serco improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence. Our private sector customers are industryleading organisations in a wide variety of markets. We have nearly 50 years’ experience of helping our customers achieve their goals. Many want us to improve their productivity and service quality. Others need us to support their rapid growth. Government customers face crucial issues such as economic development, congestion, security and climate change. They value the innovation and passion we bring to these challenges, and the collaborative, flexible and imaginative way we work. Serco is a values-led company with a culture and ethos that is at the heart of everything we do. We give our people real

Aeronautical Apprentices, RNAS Yeovilton

responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. Our people strategy is at the heart of our approach, it’s designed to ensure we continue to have the people and expertise we need to face today’s challenges and those ahead of us. It recognises that a good business depends on good people. This drives our commitment to support our national Apprenticeship programme which has enabled us to recruit some exciting new talent into the business. Our approach has made us one of the world’s leading service companies and our vision is to be the world’s greatest. Our service ethos means that our customers come back to us again and again. These long-term relationships help us to meet their changing needs and to do what we do best... ..bringing service to life.

At Serco we find that apprentices are motivated, flexible and loyal. They bring increased productivity, improved competitiveness and a committed, competent workforce.

Motor Vehicle Apprentice, RAF Cranwell

Current Apprenticeship Programmes within Serco Aeronautical – Avionic

Customer Service

General Engineering Craftsmen

Mechanical Building Maintenance

Aeronautical – Ground Radio

Digital Satellite Communications

Ground Support Equipment Technician

Motor Vehicle Maintenance

Aeronautical – Mechanical


Quality Assurance -Health and Safety


Bike Mechanic – Barclays Cycle Hire London


Health and Social Care

Project Engineering


Electronic Systems Engineering


Project Management

Building Services

Electrical Systems Engineering

IT Support Technician


Business Administration

Engineering Maintenance

Leisure and Tourism

Support Services


Facilities Management

Life Guard

Aircraft Survival Equipment

Contact Centre Operations



Team Leading

Custodial Care

Fitness Instruction

Marine Seamen – Deckhand

Warehouse Management

Lesley Watson, UK Apprenticeship Manager, Serco

Chair Apprenticeship Ambassador Network SouthWest of England, National Apprenticeship Service

To apply for a Serco Apprenticeship log-on to the Apprenticeship Vacancies Website

Lee Carrick looks forward to the future with a Serco Apprenticeship Lee Catterick, turned his life around when he was given the opportunity to train as a horticulture Apprentice. Lee is just one of the young people to take up the Apprenticeships offered by our grounds maintenance team at the London Borough of Newham, in association with agricultural college Capel Manor. Leaving school at 13, Lee got in with a ‘bad crowd’ and spent a year in prison. Now, he enjoys his work and looks forward to the future: “The best bit of my Apprenticeship? Getting up and going to work – doing something that gives me a feeling of self-worth. As an Apprentice I’m learning a skilled trade, a recognised trade, and I’m earning while I’m learning. All in one. The bonus is there’s a qualification.” The Senior Supervisor and Lee’s mentor John, says: “Lee is enthusiastic about whatever we ask him to do. I think he will be a credit to himself and the Apprenticeship scheme.” The horticultural industry as a whole desperately needs skills to be passed down to the next generation. “A lot of people are already coming up to retirement age and we will lose their skills,” explains John. “Through apprentices those skills are passed on and shared. Our apprentices are full-time, they’re part of the team and do a vast range of jobs.”

Our UK and Ireland Apprenticeship Footprint 2012

Throughout Serco, we appreciate the potential of young people and place great significance on providing them with the opportunities to develop the skills and experience necessary to enter work. We are delighted to be offering these opportunities, which are exciting for the people involved and the company, as we look to recruit the new talent we need to continue delivering high quality services for all our customers.

Christopher Hyman Chief Executive, Serco Group

Apprentice Varty Completes the Apprenticeship in Customer Services As part of our commitment to employee development the Apprenticeship in Customer Service is offered to all employees enrolled in The Listening Academy which is an adviser development programme offered to contact centre staff in Serco. Matthew Varty was one of the first employees at our site in Newcastle to complete his Apprenticeship in Customer Service.

Apprentice Team Building 2011: International Fire Training Center

This is what Matthew and his Team Manager had to say: Matthew said, “I was really keen to progress so I often came in early or stayed late after shifts to work with the assessors – who were really helpful. They helped me through my Numeracy and Literacy assessments as well as the Key skills and communication workbooks. I’m really pleased to have been the first person on the Newcastle site to have passed this. I feel I have achieved a lot and I’m really looking forward to getting my certificate.” Matthew’s Team Manager Scott High said, “I’m really proud that Matthew is the first person on site to complete his Apprenticeship. He’s been really enthusiastic throughout the process and has consistently displayed great customer service skills – something which is starting to rub off on his colleagues. Well done Matthew!”

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Darlington Gateshead Hartlepool Middlesbrough Newcastle upon Tyne North Tyneside Northumberland South Tyneside Stockton-on-Tees Sunderland

Gateshead College 0191 490 0300 Newcastle College 0191 200 4000

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TEES VALLEY Askham Bryan 01287 633870 Cleveland College of Art & Design 01642 288000 Hartlepool College 01429 295000 Hartlepool 6th Form 01429 294 444 Middlesbrough College 01642 333333

Middlesbrough Council Newcastle City Council North Tyneside Council Northumberland County Council Redcar & Cleveland Borough Council South Tyneside Council Stockton-on-Tees Borough Council

Redcar & Cleveland College 01642 473132

Sunderland City Council

Stockton Riverside College 01642 865400

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NORTHUMBERLAND Northumberland College 01670 841 200

Local Councils Darlington Borough Council Durham Council

Careers Box Jobcentre Plus National Apprenticeship Service Skill UCAS Progress

Gateshead Council Hartlepool Borough Council


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Open Doors - North East, Summer 2012  

Open Doors magzine, North East edition, Spring 2012