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Open Doors – The Regional Training Prospectus

Open Doors LONDON edition

apprenticeships / CAREERS / training / jobs Issue 1

Spring 2011 ISSN 2046-1569

Sector spotlight

We shed some light on working in Business, IT, Retail, Construction, and much more! Issue 2 | London Edition | Spring 2011

• Opportunities in your area • Get into training • Connexions can help you

Supporting Apprenticeship Week 7 - 11 February 2011

D e t n a W s e AppRentiC


ARe yoU ageD 16-24? ? n R a le U yo e il h w n R ea to t n a Do you w y ll a n o ti a n in a g to e k li U yo lD U o w ? s n o ti a c Fi li a u q eD is n g o eC R

If the answer is yes, then an Apprenticeship could be the right career choice for you. Intraining has vacancies for apprentices in the following areas:

• Business Administration

• Warehousing and Distribution

• Customer Service

• Team Leading and Management

• Childcare, Learning and Development*

• Playwork*

• IT • Retail

• Travel and Tourism • Driving Goods Vehicle*

*Only available in certain areas

• Sales and Telesales

apply toDay!

7 4 7 9 2 0 6 5 4 8 0 D youR CV to : OR Sen

.uk apprenticeship e RT001 Quote referenc RT001

The Intro Bits

Hello, we’re Open Doors... ...and this is our Regional Training Prospectus, here to help you decide what to do next. It’s an exciting time, after all – there are endless opportunities, right on your doorstep. You could start earning qualifications and money with an Apprenticeship, get a taste of the working world with a Diploma, carry on learning at college and more. In this first issue, we focus on some of the most booming sectors in London, like Business & Finance, IT, and Transport & Logistics, and explain how to take the first step on a career path. We also cover all the other main sectors out there, and explore local trends. We’ve also got a guide to qualifications, helpful advice on work-based learning and a step by step guide on how to use our brand new web site. You’ll find plenty of other people in this Prospectus who can help you get ahead – learning providers, colleges, local councils and Connexions centres.

The future is in your hands...right here in this Prospectus. So turn the page and let’s get started!

edia oorsm opend / m o c witter. www.t


h for s : Searc Prospectu k o o b Face al Training n Regio Throughout this prospectus, you’ll see lots of facts and figures about our region and its sectors. We get them from UK National Statistics, various Sector Skills Councils, regional deve lopment agencies and industry experts. Wikipedia had nothing to do with any of it!

Open Doors – Spring 2011 - London edition Publisher – Karl Mason Editor – Lisa Webster Design – SBT Design, Leeds Year 11-12 contributor Charlie Woods, Bedale High School and QE Darlington

To contact us: 0845 388 8507 Advertising – Simon Bell Distribution Subscriptions

ISSN – 2046-1569 All material is copyrighted both written and illustrated. Reproduction in part or whole is strictly forbidden without the written permission of the publisher. All images and information is collated from extensive research and along with advertisements is published in good faith. Although the author and publisher have made every effort to ensure that the information in this publication was correct at press time, the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.

Open Doors – The Regional Training Prospectus is published by Open Doors Media Ltd ©2011.


The Intro Bits

COntents The perfect place to start, jump straight to any section that instantly appeals or keep turning the pages and continue reading – it’s all here to help you find your dream career

The Intro Bits

Careers Insight

07 Get into training

17 Business & finance sector

10 Qualifications table

21 Transport & logistics sector

12 Life Stories

25 RETAIL sector

An introduction to training, your options and how to get started

See how different qualifications add up, and how they compare

Past and present students tell us all about their experiences and how they succeeded

Fancy a high-flying career?

A fleet of careers that keep our world moving forward

So much more than just life behind a counter

29 IT & telecoms sector

This cutting edge industry isn’t just for the geeks

33 Construction sector

Build a successful career in the built environment

37 Imagine a career in...

ness & p17 Busi e sector financ


We give you a heads-up on the other sectors out there, which we’ll cover in later issues

The Intro Bits

Here’s how it works

Every term, we publish a new issue of Open Do ors that covers five sec you get a good idea of tors in detail so what a career in those industries would be like the sector you’re keen . Don’t worry if on isn’t one of the five – you’ll find it in our overvie sectors in the ‘Imagine w of remaining a career in...’ article. Wi th each new issue, we’ll new sectors in detail, so cover five totally make sure you look out for us next term. If there’s anything else you ’d like us to cover, or if you just want to say hel editor@opendoorsmed lo, email us at We want to ma ke sure our magazine offe you need (or just want rs everything to read about)! Happy rea ding, and hope you hav e a great term.

Useful Stuff Spotlight on London 43 All about your region

48 Connexions

The service that helps get you where you want

50 Apprenticeship Week 2011

So what’s it all about? Find out here.

52 More helpful stuff

Useful links, contact details and more – because you can never have too much information

p33 Construction sector

54 Website review

Get the lowdown on how to search for apprenticeship vacancies, training schemes and jobs in your area on our new website.

p29 IT & telecom s sector p21 Tr anspo logisti rt & cs sec tor

sector p25 Retail


You’ve got the world at your feet Apprentice Technical Engineers There are big, bright possibilities out there for people like you. So why not make the most of them with British Gas? Our apprentices mean the world to us. Many of our senior managers started off as apprentices and our investment in training and retaining our people means that nearly 92 percent are still with us five years after joining. That’s why we’re proud of our commitment to support National Apprenticeship Week again this year. At our award-winning academies, we’ve got a wealth of resources to help you become a Technical Engineer. Working in either Service and Repair or Central Heating Installation, you’ll get classroom-based learning as well as on-the-job training with local, qualified Mentor Engineers. So there’ll always be someone experienced on hand

to answer your questions and give you the support you need. Don’t worry if you don’t live near one of our academies, as we can provide accommodation if necessary. As far as the basics are concerned, you’ll need at least four GCSEs, grade C or equivalent. By the end of the course, you’ll also need to hold a full UK driving licence. If you haven’t learned to drive already, we’ve teamed up with the AA to offer discounts on lessons. Once qualified, you’ll be responsible for running your own day, so you’ll need to be customer focused and self reliant. To find out more and apply for a career at British Gas, visit

Bexley College

e d a tr w e n a n r a le Want to whilst getting paid? uding: prenticeships, incl ap of e ng ra a rs fe Bexley College of


Hairdressing ery Carpentry and Join Bricklaying ation Heating and Ventil tion Domestic Installa

ilation - Heating and Vent ial Plumbing Industrial/Commerc allations - Electrical Inst - Plumbing ations - Maintenance Oper

Learning Contact the Work Based or Team on 01322 434019 visit

The Intro Bits

GET INTO TRAINING More and more, employers are looking for people with the right skills to do the job. Work-based learning, like an Apprenticeship, is a great way to start a career, earn qualifications and get paid...all at the same time!

On average, apprentices earn ÂŁ170 per week

Research shows that apprentices earn over ÂŁ100,000 more throughout their lifetime than other employees

Employers value vocational qualifications

Apprenticeship qualifications can count towards university

There are training opportunities in every sector, from Engineering to Media 07

The Intro Bits

Work it! Work-based learning gives you the chance to learn and earn – and give your career a real headstart If you know what career you want to pursue, why not start working towards it? Work-based learning is a great way to learn the exact skills needed to do your job. You earn a nationally-recognised qualification, like an NVQ, which all employers value. In addition to industry-specific work, you’ll also learn important transferable skills like communication skills, teamwork and how to meet deadlines. Work-based learning courses are designed to fit around you and your employers needs. This means you could agree with your employer to leave work to study one day a week at college, attend workshops or take up evening classes.


One of the most popular types of work-based learning is an Apprenticeship, which lets you learn while working and earning money. Apprenticeships are a recognised route into most sectors. There are more than 180 Apprenticeships available in over 80 sectors including Business, Engineering, Media and more. Apprenticeships can lead to qualifications like an NVQ, a BTEC qualification, or National Certificates. They can take anywhere from one to three years to finish – it all depends on which one you decide to take. To be qualified for an Apprenticeship, you can’t be in full time education and have to be at least 16 years old. You can find out everything you need to know about Apprenticeships here:

Foundation degrees

This is a higher education vocational work-based qualification that helps you build up your practical skills and knowledge in the workplace. You don’t need the traditional qualifications to do one.



If you’re already working but your job doesn’t offer training, you could be eligible for something called Time Off for Study or Training (TfST). You can qualify if you are 16 or 17 and did not get any Level 2 qualifications at school (like GCSEs at grades A*-C or NVQ Level 2). TfST entitles you to reasonable paid time off during normal working hours to study or train for an approved Level 2 qualification that will help improve your future employment prospects.

What’s my career?

It’s okay if you haven’t figured out what you want to be when you grow up yet. If you’re unsure about a career, you don’t have to take the plunge into an Apprenticeship. Here are some good ways to explore careers while keeping your options open. • 14-19 Diplomas – these qualifications are linked to 14 broad sectors. A mixture of classroom time and work experience, the Diploma gives you the knowledge and skills needed for a sector of work and can open up other options too. • Foundation Learning – these manageable courses help you figure out what you want to study, and how you want to study it. All courses are at entry level or Level 1 and gives you the grounding to move up to Level 2 qualifications. • Work experience/volunteering – an easy way to test out a career is to try it out for a week. Volunteering and work experience give you first hand knowledge of what a job is really like – it can help you make a decision.

The Intro Bits

Your choice Some helpful tips to find the course that works for you...

What’s your style? Everyone has a different learning style. Some people like studying books while others prefer hands on learning. It’s important to choose the type of learning that suits you! There are three main types:

Where can I study? There are differen t options, each wi th its own structure, atm osphere and cour ses on offer.

Work-based learning

Ready to start working? This type of learning involves on-the-job practical training and work towards a nationally recognised qualification, like an NVQ. You usually get assessed through observation while you work. Example: Apprenticeship

Vocationally-related learning

If you want a little bit of everything, this type of course is a mixture of hands on learning, classroom learning and work experience. You’ll get assessed through coursework, tests and exams. Example: Diploma

Academic learning

Comfortable in the classroom? Academic learning is studying the theory of a subject and can involve projects, fieldwork or experiments. You’ll be assessed mainly on written exams, plus some coursework. Example: A levels

• Sixth forms You could study at your own scho ol’s sixth form or bran ch out to a sixth for m college. Sixth form colleges are usua lly bigger and more laid back than scho ol sixth forms – plus, you’ll have the chance to meet ne w people. • Further educat ion colleges These can offer similar courses to sixth form colleges. Yo ur fellow students may include adult s of all ages as we ll as young people. • Specialist colle ges Some further ed ucation colleges specialise in partic ular areas, such as art and design, ag riculture or drama.

e Choosing your cours

rself questions like: right course by asking you Make sure you pick the • what am I good at? oy? • what subjects do I enj ing new? eth som • do I want to try ctical workshops? pra or es tur lec fer • do I pre my future plans? d? lea Does it fit in with • where will the course

on oleafrn,ffroemreng?ineering to hairdressing. Find Wh’sasotmu’sch you can with your There in your area alifications are available out what courses and qu It’s on page 52... local 14-19 prospectus.


The Intro Bits

Qualifications explained Did you know that completing an Advanced Apprenticeship is the same as getting an A level? There are lots of different qualifications – here’s how they compare. Remember that within any one level, qualifications can cover a wide mix of subjects, and take different amounts of time to complete. Entry Level

Level 1

Level 2

Level 3


Entry Level Certificates

5 GCSEs (grades D-G)

5 GCSEs (grades A*-C)

A levels

Higher Apprenticeship

Skills for Life

BTEC Introductory Diplomas and Certificates


Advanced Apprenticeship

Foundation Degree

Functional Skills at entry level (English, maths and ICT)

OCR Nationals

BTEC First Diplomas and Certificates

GCE in applied subjects

Diploma of Higher Education

Awards, Certificates, and Diplomas at entry level

NVQs at level 1

NVQs at level 2

BTEC Diplomas, Certificates and Awards


Foundation Diploma

Higher Diploma

NVQs at level 3

Advanced Diploma





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Lambeth College A Levels, Apprenticeships, BTECs and Vocational Qualifications If you are a school leaver, looking to get a vocational or professional qualification to help your job prospects, gain work experience or qualify for university, we’ll get you there! For more information about the college and a full list of courses

✆ call us on 020 7501 5000  email us on or vist our website Clapham Centre 45 Clapham Common South Side London SW4 9BL

You can also follow us on:

Vauxhall Centre Belmore Street London SW8 2JY

Wherever you want to be...

we’ll get you there

London’s Leading College


CITY AND ISLINGTON COLLEGE If you want to study at one of the country’s most successful colleges, City and Islington College is the place to be. Whether you are looking to start a course to help you find work in your chosen field, are looking to progress into Higher Education or build on your existing skills, we can help! WHY CHOOSE CITY AND ISLINGTON COLLEGE? As the only Further Education college in London to be judged by Ofsted as ‘Outstanding’ in every single measure, we promise you: • Outstanding teaching and learning • State-of-the-art facilities • Individual attention and support • The latest equipment and ICT • The very highest standards

email: cour .uk

visit: .uk

OPEN DAY DATES Centre for Business, Arts and Technology Wednesday 19 January 2011, 4pm-7pm Wednesday 9 March 2011, 4pm-7pm Centre for Applied Sciences Thursday 17 February 2011, 4pm-7pm Centre for Health, Social and Child Care Wednesday 19 January 2011, 4pm-7pm Wednesday 9 March 2011, 4pm-7pm Centre for Lifelong Learning Saturday 15 January 2011, 10am-2.30pm You must book online to attend, and all participants under the age of 18 must be accompanied by an adult.

call: 020 7700 9200

The Intro Bits

Life Stories Experience of a lifetime Victoria Grincisina Forensic Science Course: BTEC National Diploma in City and Islington College Victoria Grincisina had always been the interested in the Police Service and inal crim the of tremendous contribution is h whic ety, soci our justice system to onal Nati C BTE a on lled enro why she and Diploma in Forensic Science at City ully completed essf succ now Islington College. Having a degree in rds towa ying stud is ria the course, Victo re whe she will be Criminology at Durham University, having a career of moving towards her eventual aim e prevention. crim and ort working with victim supp ities, including “City and Islington has excellent facil thank the I ent. state-of-the-art science equipm ortunities it opp and port sup , College for all the help .” with has provided me academic Victoria didn’t just benefit from the high she also got ton, Isling and City standards demanded by nised by orga ities activ ar ricul -cur extra y involved in man lights high the of the College and its Student Union. One to nity ortu opp the was of her time at City and Islington . India to n ditio expe take part in a five week ng people who She was one of a group of 21 you Kerala, Karnataka in ion took part in a Raleigh expedit around the from rs ntee volu ng and Tamil Nadu, joini l Indian rura ote, rem a in ect proj a on globe to work the ed help community. The expedition not only Victoria ding inclu ents villagers but also gave the stud and , nce fide con selftheir the chance to develop leadership and team skills. Raleigh Fellow City and Islington student and said “Our ria, nda Cha Bijal expedition participant, had outdoor we and y awa n take were modern luxuries our own build to toilets and showers, and learnt how was tough it first, At g. shelters from tarpaulins and strin yone ever as zing ama was it st, but you learnt to adju This out. r othe each s help and comes together experience has been amazing.”


Brad’s a winner! Bradley Smith, 20, began his first course at London College of Beauty Therapy in 2006 when he was just 15. After finding school difficult, he came to LCBT one day a week on a Schools Programme, designed to focus his studies while learning new beauty therapy skills, something that has always been of interest for Bradley. He said “The schools programme gave me the foundati ons I needed to do everything I have done since. I don’t feel I would have had the same experiences if I hadn’t enrolled on the programme at LCBT.” In 2008, Bradley returned to LCB T to gain his Level 2 NVQ in Beauty Therapy after wor king in the industry for a year as a salon junior. He wan ted to be sure that he was making the right decision and to get a feel for what it would be like as a fully qua lified therapist. This year Bradley completed his Leve l 3 NVQ Beauty Therapy and went on to win the Prid e of LCBT Award at the LCBT student awards ceremony as his determination to succeed at colle ge and within the beauty industry has been inspiratio nal. “Before starting at LCBT I wasn’t sure what I wanted to do with myself and would prob ably have ended up without any skills or qualification s. I am now at University studying Beauty Salon Management and without my NVQs this would not be possible.” When Bradley finishes his degree, he hopes to open his own salon. For more information call 020 720 8 1300 or visit

The Intro Bits

A world of opportunity for Billie Billie, 18, attained a number of GCSEs when she left school. She was unsure of what she wanted to pursue as a future career, so she decided to take up A levels in college. During her first year, she realised that further education was not for her and she wanted a more direct way to achieve her career in a business working environment. on the Billie found information about TNG g on the chin sear st apprenticeship scheme whil inistration Adm s ines Bus the for internet. She applied has a great deal role and began in April 2010. Billie a daily basis on of responsibility as an apprentice; tasks that nt orta imp she undertakes a variety of tion in the rma info ing edit includes updating and researching rs, ome cust ning pho em, database syst out welcome ing information for colleagues and send . ners lear and achievement letters to gained a lot of Since starting the course she has well as achieving knowledge about the company as ber 2010. The tem Sep in her apprenticeship Level 2 Billie to bled ena also has rse apprenticeship cou plans She ces. erien exp and nce fide gain more con ration inist Adm s to accomplish her Level 3 Busines further to TNG of help the Advance by 2011, through ies. ibilit ons resp of area and enhance her skills hip with TNG Billie says, “Doing an apprentices ” nity. ortu opened up a world of opp 7 332 For more information Tel: 0800 028 ips@ esh ntic ppre OnA Info il: Ema

I did it and I loved it… Safra Siddique followed her dream of becoming a Montessori Teacher. My country of origin, Sri Lanka, is highly influenced by Montessori. I attended a Montessori nursery as a child and there are lots of Montessori schools on the island. Montessori is the world’s largest global education system. There are over 600 UK nurseries and 22,000 worldwide. It is a holistic, child-centred approach to education and enables the child to learn indepen dently, at his or her own pace. The resources in a Mon tessori classroom are beautiful and the atmosphere is breathtaking. I am studying in London at Montess ori Centre International. It offers a new Mon tessori Foundation degree and means I graduate with a Montessori specialism. The qualification is dua l which means you have a level 4 and 5 qualifica tion (CWDC). It is in partnership with London Metropo litan University. After completing the two year cou rse at MCI, I will study at London Metropolitan Univ ersity on the BA (Hons) degree course in Early Chil dhood Studies. The Foundation degree is full-time . You are in college three days a week and a Montess ori nursery for two days. There is college, coursework and written and practical exams. Being in a Montess ori nursery is an essential part of the course, as wor king with children gives you hands on experience and allows you to put all your Montessori theory into prac tice. I have made lots of friends on the course and all the tutors here are friendly and helpful. Montessori teachers are in greater demand today than ever before! The qualification is inter national so there is opportunity to live and work abro ad.


The Intro Bits

Life Stories Inspiring training for Natalia “Since joining RUSH Hair I have gained a lot more knowledge and understanding of hairdressing through a series of training and education courses. I very much enjoy my training and believe it is the best opportunity for me. My training takes place at the RUSH NVQ centre and the RUSH Advanced Academy which exclusively trains RUSH employees. The RUSH Artistic team who recently won Artistic Team of the Year at the British Hairdressing Awards, take all the training sessions by such as creative and it is so inspiring to be trained and enthusiastic team. ramme, I am “Through the RUSH training prog lifications, qua ised ogn -rec stry indu able to gain SVQ, which 5 l Leve the Level 2 NVQ and Diploma on the salon ntly fide con k gives me the skills to wor sible way. I pos t bes the in ning lear floor. I feel I am olution Rev H think Assistants should join the RUS you H RUS at because by being an Apprentice so are re The er. care r you will get the most out of ing look am I and H RUS at s many opportunitie such as the NVQ forward to entering competitions the Apprentices s Photographic Awards which give Once you . tivity crea the chance to show their move on then can you ist Styl a have qualified as , being a oted to building your column, getting prom part of even or ee Manager, an Educator, Franchis nities ortu opp y man so With RUSH’s Artistic team. be part to d prou and ted exci am I H, available at RUS of such as an amazing team.” the HR team For more information please contact 6 on 020 8241 208

Graduate of Holts Academy and stone setter for celebrity jewellery designer Shaun Leane Stephen Webb, an NVQ graduate was recently rewarded with a five-year Goldsmiths’ Company apprenticeship as a stone setter with Shaun Leane, one of the UKs most innovative designers who has designed and made jewellery for high profile celebrities like Danni Minogue and Cheryl Cole. Designed by the jewellery industry, for the jewellery industry, Holts Aca demy has a wealth of experience in training the trade’s next generation of talent. This is what attracted Stephen Webb to join the NVQ Level 2 Jewellery Manufacture programme. Throughout his studies he used a wide variety of precious metals including silve r, gold and platinum. He learnt various processe s of jewellery manufacture, including wax carving, polishing and stone setting. The course culminate d in a design project that was shown at the reno wned Platform Showcase in Hatton Garden, the centre of the UK jewellery industry. “The NVQ provided me with the skill s and knowledge that I needed to apply for an apprenticeship. Even before I star ted on the course I was most interested in stone sett ing and that was the part I enjoyed the most. With very few apprenticeships available now, I was able to prove my abilities by having the qualifica tion.” Stephen is now working with high profile jewellery designers, specialising in incorpor ating beautiful precious diamonds and gemston es into jewellery. For more information, contact one of our admissions advisors on 020 7405 0197. Alternat ively, you can e-mail or visit the website


Outstanding achievement... Join our success... ...your career starts here

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Careers Insight

Business & Finance sector Highflying careers

The City is the financial capital of the world

Some of the biggest salaries going

Help drive business and the economy forward

Consider a career “in the money”… 17

Careers Insight

Business & finance

Money makes the world go round in this suited and booted sector. If you have ambition and a head for numbers, you could set out for a very rewarding career in the financial capital of the world! Put simply, the business and finance sector is about money – saving it, borrowing it, managing it and most of all, making lots more of it. It’s the UK’s most global industry and covers a wide range of services and products that everyone uses like bank accounts, mortgages, pensions, credit cards and insurance. The perk of working with money is that salaries tend to be higher than average. Here are some of the main areas within the sector:


Accountants keep track of companies and individuals’ finances so they can manage their money properly. Depending on their client’s needs, they might produce account reports, forecast future profits, calculate tax or audit accounts. All organisations – from football clubs to supermarkets – need accountants, so they can work in many different sectors. Entry-level role: accounts clerk, trainee accountant. Starting salary: £14,000 - £17,000.


The world would screech to a halt without banks. We need them to manage our money, give loans, exchange money and more. There are three types: retail banking (like your local HSBC or Lloyds), Corporate banking (banking services for businesses) and wholesale banking (large transactions for big clients like governments and other international banks). Entry-level role: customer service adviser, bank cashier. Starting salary: £10,500 - £16,000 a year.

Financial advice

It’s not just for the wealthy – everybody needs financial advice at some point. Financial advisers helps people make the most out of their money, whatever they have. A career in financial advice is about working with people to plan their financial goals, whether that’s choosing a mortgage, investing their savings or planning for their retirement. Entry-level role: insurance technician, customer service adviser in a bank or building society. Starting salary: around £17,000.


London focus If you want to get into this sector, then there’s no better place to be than right here in London. We’re a major international hub for business, insurance and finance. In fact, The City rivals New York as the financial capital of the world. The London Stock Exchange, Lloyds of London and the Bank of England are all based here, plus countless other businesses.

Fast facts

One in three of all people employed in the UK financial services sector is employed in London. • over 248,500 people work in financial services in London • over 500 banks have their offices in The City • there are over 10,000 financial services workplaces, employing 7.3% of London’s workforce

Start learning!

Want to find a business or finance course in London? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering courses in your local area, or you could visit

Careers Insight

Get qualified!

Case Study

While many people in this sector have university degrees, you can get into the industry with vocational courses and progress on the job.

Clelia Allen, 18, is doing an apprenticeship in Business Administration

Young Apprenticeship

If you’re in Year 10 or 11, you could experience workplace life in business and finance with this two-year vocational learning programme. You’ll spend two days a week on the programme and the rest in school as usual. This is a great way to build a strong foundation before moving on to an Apprenticeship at 16. The benefits: You’ll get a level 2 vocational qualification, work experience and the skills that employers are looking for.

14-19 Diploma in Business, Administration and Finance

This qualification gives you the chance to develop the skills and knowledge needed to succeed in business, or to progress onto further/higher education. The course gives you a look into the many different careers within the sector. The benefits: You’ll learn more about the industry and become qualified to get a job or move on to further education.


There are several Apprenticeships that will get you qualified in this sector. The Business & Administration Apprenticeship covers all the skills needed to start a career in the office. On the finance side of things, there are a few options: Payroll, Accounting and Providing Financial Services. The benefits: You’ll earn a salary while picking up the right qualifications for the job.

“After my A Levels I knew that I didn’t want to go to university so I decided to enrol on an apprenticeship programme at Redbridge College. I am able to work while I learn and I am learning new skills every day. I love my job as the people are so friendly, and I can’t sing my teacher’s praises enough. She is always there for me when I need help and she is very honest with all her students. “Studying for an NVQ is very different to anything I have ever done before but the course is laid out in a very simple way and my units are integrated into my daily tasks. I get to organise and prepare team meetings and learn how to use all the office equipment and programs. “If you’re not 100% sure about what you want to do after school then an apprenticeship is a great option – it’s a midway point between going to college and getting a job. You’ve still got the learning element but you’re also getting valuable work experience and getting paid for it. “The skills you learn are useful for whatever you decide to do after: you can do the college or uni thing, get a full-time job or even do a higher level Apprenticeship. It gives you options, without locking you into doing any one thing.” Want to find out more? Call 020 8548 7431.

A-level traineeships

You don’t have to go to university to train to be an accountant. Organisations like the ICAEW offer a training scheme for people who have completed their A-levels. You’ll start working for an employer and gain two professional qualifications in four years. For more information, visit The benefits: By the time your friends are finished university, you’ll be qualified and able to command a good salary.

ks rvices Skills Council ul kl–in Usesscf.or ial Se anc Fin g.u www.f rs - ICAEW ACCA m co al. lob www.accag


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Apprenticeships are a great way to gain valuable work experience as well as a high level qualification equivalent to an A level. Why not find out how you can benefit from the help and support of SLB Logistics...

NEXT STEPS: If you are interested in starting a full time career with full support and training then contact us on 020 8253 4250 Alternatively send your CV to: Also why not join our Facebook page. Search SLB Logistics Apprenticeships

Teachers and Career Advisors: If you know any 16-18 year olds who are looking for a job and would benefit from an apprenticeship please contact us on 020 8253 4250 to discuss our programme further or to arrange a meeting.

Careers Insight

The Transport & Logistics Sector Want a career that’s always moving fast?

The world would screech to a halt without this sector

You could help bands get to Wembley on time This is an important sector with lots of opportunities for all!

Drive lorries, trains, vans and motorcycles across the country


Careers Insight

Transport & logistics It’s all about movement – passengers travelling from A to B, goods being transported across the country, letters being sent across town, imports arriving in our ports from other’s truly a fast-moving industry! This diverse sector deals with the efficient movement of people and goods. It can be broken down into two major areas: ‘Transport’, which covers the people moving side of things like buses, trains, taxis, aeroplanes and the Underground – and ‘Logistics,’ which covers the movement of goods and products across the country and abroad. The UK transport industry is absolutely huge – it employs over 560,000 people across the different subsectors. Our logistics industry is worth £14.5 billion and employs around 2.3 million people in over 195,000 companies. Both transport and logistics industries require skilled mechanics to keep the vehicles running, drivers to operate the vehicles safely, and organised people behind the scenes keeping the whole operation running to schedule. Here are some of the main areas within this sector:

Rail transport operations

It’s no simple feat to keep our railway network running to schedule – we need people to drive the trains, take fares, assist customers, operate the signals and more. You could work for the Underground or above ground. Earnings: Around £13,000 a year.


It takes more than pilots to keep plane passengers safe – air traffic controllers help planes land safely and baggage handlers make sure luggage reaches the right destination. Earnings: Between £14,000 and £17,000 a year.

Engineering and maintenance

Transport and logistics rely heavily on vehicles – trains, buses, aeroplanes, vans, cars and motorcycles – so the sector needs people with the skills to keep them running. You could learn how to service sections of rail or fix lorries, depending on your interests. Earnings: Between £16,000 and £19,000 a year.

Mail services

This deals with the collection, processing and delivery of mail and packages. The Royal Mail is the largest employer, but there are lots of other specialist mail providers like FedEx. You could sort in a processing centre or be out and about, making deliveries. Earnings: Between £12,500 and £17,000 a year.

Driving & carrying goods

This covers the transport and delivery of goods by both light vehicles (like motorcycles and van) and large goods vehicles (like lorries). Large goods vehicle driving requires a special type of driving license. Earnings: Between £10,500 and £12,500 a year.


Warehouse & storage

An essential part of transport and logistics, this area deals with the movement and storage of goods. It involves more than just lifting and moving things around – it takes organisation skills to manage inventory and specialist skills to operate forklifts and other machinery. Earnings: Around £13,000 a year.

London focus As the nation’s capital with millions of residents, London has an extensive public transportatio n sector – one that’s growing to accommodate the 2012 Games. Also, London’s logistics sector is worth abo ut £8 billion a year and employs 5% of the whole work force. So there’s lots of opportunities out there...

Fast facts

• employs nearly 110,000 people in passenger transport • employs 220,800 people in logis tics • postal services is the second large st sub-sector, employing 15% of the logistics work force in the capital • 25,400 people work in air freight • 9,100 people work as couriers • 8,900 people work in road haulage

Start learning!

Want to find a course in the London ? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offer ing what course in your local area, or you could visit

Careers Insight

Case Study

Get qualified! There are plenty of vocational courses for this sector…

Young Apprenticeships

This vocational learning programme is open to Year 10 and 11 students. You’ll spend two days a week on the Apprenticeship programme (you’ll study the National Curriculum the rest of the week) and do 50 days of work experience in the industry. The benefit: You’ll get an early headstart in this sector and be able to progress to an Apprenticeship.


Apprenticeships are the recommended route into this sector. You’ll get a job with an employer and do half your learning on the job, and half in the classroom with a college or training provider. There are Apprenticeships in all of the areas listed at the start of this article. Visit the links below for more information. The benefit: You’ll earn a salary while you get a qualification and have excellent career progression.

14-19 Diploma in Retail Business If you want to explore this sector without taking the plunge into a job right away, this Diploma could be the way forward. The course gives you the knowledge that can be applied to a career in this sector. You might learn about customer service, supply chain management or marketing. The benefit: After completing the Diploma, you could get an Apprenticeship, progress to another course, or start working in the industry.

PF Whitehead brings Apprenticeships back Croydon-based PF Whitehead is one of the UK’s largest transportation logistics providers. The company recalls the days when apprentice drivers were taken on regularly but this stopped once insurance premiums increased to make the apprenticeships non-viable. Now, thanks to SLB Logistics’ Apprenticeship Training Agency, a work placement for a young person has been found once more. Tom Coyne, 18, from South Norwood, has been carrying out warehouse and stock control duties since July and his enthusiasm and commitment has led to the firm expanding his tasks to include direct dealing with customers. “He’s a breath of fresh air around the place. He’s a good lad who wants to work,” says managing director Peter Whitehead. “He is now learning about the whole business and how the process operates.” Mr Whitehead says he cannot speak highly enough of the system operated by SLB Logistics which matches the apprentice to the firm, carries out all the HR tasks and pays the apprentice £95 per week. As for Tom, he is enjoying the experience of being part of the PF Whitehead team. “I heard about this apprenticeship scheme through a friend. This is a very good place to work. I see myself staying here.” If you or anyone you know would benefit from an apprenticeship please contact us on 020 8253 4250, or email your CV to

links – find out about the Diploma in Retail Business Usefulnretailb www.diplomai – all about careers in Logistics – the Sector Skills Council for Transport – the Sector Skills Council for Logistics - SLB Logistics’ Apprenticeship Training Agency


We have LEVEL 2 APPRENTICESHIP placements waiting for you in local salons Experience not necessary but commitment essential!

west end skills shop

West End Skills Shop Ground Floor Ramillies House 1 – 2 Ramillies Street London W1F 7LN 020 3371 7333

The latest from the National Skills Academy for Retail, your one-stop-shop for all recruitment and training needs within London’s West End. Opening Hours Monday – Friday 9am – 6pm

Careers Insight

RETAIL SECTOR Get paid to help people shop til they drop

Help set high street trends

Learn skills that can be used in most careers

(Don’t forget about the staff discount…!) The retail sector is booming in London…get involved!


Careers Insight

Retail It’s not just about working on a till – the Retail sector offers a range of career paths, from managing a shop to creating shop window displays Everyone loves to shop, which is why this sector turns over more than £321 billion a year in the UK. Retail is about the sale of products and services to consumers (that’s people like you). It covers high street shops, supermarkets, independent shops, large national chains and more. It’s also one of the most fun and young industries out there, with more than one third of the workforce under 25 years old. So what can you do in retail? Lots! Whether your strength is creativity or organisation, there’s a role for you. Here are the main areas in the sector:

Store operations

One of the most exciting places to work, store operations is about delivering customer service. Sales assistants help customers in the shop and make the overall shopping experience better. Salary: starting between £11,000 and £15,000 a year.


Buyers are the people who choose what is sold in the shop, and buy the products directly from designers and wholesalers. It’s the buyers at Topshop, for example, who bring trends to the high street. Salary: starting between £16,000 and £20,000. With experience, you can earn over £45,000 a year.

Visual merchandising

From window displays to mannequin dressing, this creative career is about making visual displays to catch the customer’s eye. Salary: starting between £12,000 and £16,000 a year.


From managing a shop to overseeing a region of national chains, store managers are needed to keep things running smoothly and profitably. Salary: starting between £16,000 and £20,000, while managers of large stores can make £40,000 or more.


London focus People come to London from all over the world to shop. And the n there are the millions of us who shop every day, which is why London has more retail centres than any other part of the cou ntry. In fact, the West End is officially the largest retail hub in the UK with people spe nding around £3,536,000,000 each yea r!

Fast facts

• 16% of all UK retail est ablishments are in London • employs around 376,0 00 people in 39,414 retail establishme nts • 51% people in this sec tor work in customer service and sal es roles • More than 66% of vac ancies are in customer service roles • employers are lookin g for new recruits with good customer ser vice skills, management skills and the ability to solve problems.

Start learning!

Want to find a course in Retail in London? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering courses in your local area, or you could visit www.opendoorsmed

Careers Insight

Case Study

Get qualified There are several courses you can take to help start your career in Retail. Once you’ve gained some experience, there are plenty of high level qualifications to further your career.

Young Apprenticeships

If you’re in Year 10 or 11, you could find out what it’s like working in Retail with this two-year vocational learning programme. You’ll do 50 days of work experience along with your usual National Curriculum studies. The benefit: You’ll get real work experience and a recognised vocationally related qualification.


The Retail Apprenticeship covers a wide range of job roles in retail, from visual merchandising to sales. You’ll get a job with an employer (for example, a national chain like Superdrug) and do half your learning on the job, and half in the classroom with a college or training provider. The benefit: You’ll earn a salary while you get a qualification and have excellent career progression.

Diploma in Retail Business

This brand new Diploma gives you the chance to learn about the many operations within the retail sector, including buying, visual merchandising and stock control. On this course, you’ll do an extended project, at least 10 days of work experience per year, as well as English, maths and ICT. You’ll also get to do specialist learning in a retail area of your choice, like food retailing or fashion retailing. The benefit: At the end, you’ll be qualified for a job in the industry, or to go on to further education.

Hairdressing’s rising stars start here Shears Academy of hairdressing specialises in hairdressing education and apprenticeship training. Based in Catford, south east London, it is part of the Shears Hairdressing Group, who celebrated 40 years in the hairdressing industry in 2010. Former Shears Academy students include rising stars in the industry who featured in the British Hairdressing Awards recently, and the winner of the Fellowship for British Hairdressing’s Project X, Kirsty Johns of Claus & Co, Bickley, Kent, pictured above, achieved her Level 2 and Advanced Apprenticeships at Shears Academy! To find out more visit our website at or call Carole on 020 8461 3504 now to get on the very next induction list! We can even help you find a salon for your work-based learning placement!


Many of the big national chains (like M&S, Tesco and Sainsbury) run special training schemes for school leavers – lots of them are linked in with a management option. Entry requirements vary with each scheme – check the websites of shops for more information. The benefit: You’ll learn on the job while making money. If you get on a management scheme, you could be earning around £40,000 after gaining qualifications.

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IT and Business Administration Apprenticeships for 16-24 year olds

earn while you learn Skills for IT and office work Central London location Fully funded, free courses Paid work placements Employment opportunities

Call: 020 7831 7777 email:

                                                 Taking  you  forward!   Learn  new  skills  in  a  professional  job,  get  na4onwide  recognised   qualifica4ons  and  get  paid  at  the  same  4me!   We  are  looking  for  innova4ve  young  people     Aged  16-­‐19  to  join  us  to  our  teams  in:     • Web-­‐Design   • Online  Marke4ng   • Business  Administra4on   • Pain4ng  and  Decora4ng     • Early  years  

For an  interview,  email  or  call  020  7284  3215     and  speak  to  Jane  Duncan

Careers Insight

IT & TELECOMS SECTOR IT & Telecoms is at the heart of every other sector in London

Computer skills will get you ahead in most careers Our regional sector is growing three times faster than anywhere else in the UK

IT professionals will always be in demand

Join one of the fastest moving industries out there!


Careers Insight

IT & Telecoms From mobile phones and satellite TV to broadband and fibre optics, IT & Telecoms is for anyone who wants to work with cutting-edge technology IT & Telecomms are a major part of life – it helps us keep in touch with our friends, stay entertained, conduct business and more. This sector is all about digital technologies and it’s a fast moving area with excellent prospects, whether you’ve got a technical brain or a way with people. This sector can be broken down into two main areas:



Skilled IT professionals are always in demand. There’s a wide range of career paths on offer and many of them are technical – however, lots of IT jobs involve working with other people in a team.

It’s a growing sector with lots of different career paths. You could be installing fibre optic broadband cables, selling contracts in a call centre or assisting customers in a mobile phone shop. Apprenticeships are a recognised way of progressing through this industry.

As you can imagine, almost every organisation and business out there uses computers as part of their daily operations. In the UK, 21 million people use IT at work every day! From hospitals and power stations to charities and banks, IT is found in all parts of life. The IT industry is all about computers and information systems – designing them, developing them, making them, selling them and installing them.

Here are some of the careers in IT: IT trainer – these people make courses to teach clients how to use computers and different applications. They train people of all abilities and backgrounds. Salary: starting around £18,000. Web designer – these designers use a mixture of technical and creative skills to build websites that look good, function well and are user-friendly. Salary: starting between £16,000 and £20,000. Software developer – these people design computer programmes and applications that help businesses work more effectively, such as bookkeeping software. Salary: starting between £20,000 and £26,000. Helpdesk assistant – offering support to IT users with technical difficulties. Salary: starting between £14,000 and £17,000.

Telecoms is a broad term for any technology that transmits information, like phone lines, broadband, TV, mobile phones and satellites. This industry includes internet suppliers, mobile phone companies and the big companies like BT and SKY who offer a wide range of services (phone + broadband + satellite TV) in one package.

Telecoms technician – the people who install, test and repair telecommunication systems like telephone and broadband cabling. Salary: starting between £12,000 and £15,000. Customer service – the people who assist contract holders and users with any enquires, from billing to technical problems. Salary: starting between £14,000 and £16,000.

London focus This sector is a major con tributor to the London eco nomy and is central to guiding it out of the recession. Be yond that, every business uses com puters so IT skills will ma ke you more employable. The industry forecasts needin g 90,000 new recruits over the nex t five now’s the time to get qualified!

Fast facts

• the sector contributes to 10% of London’s eco nomy • one in 13 people in Lon don work in this sector • the sector is forecast to grow three times faster than another region in the UK

Start learning!


Want to find a course in IT & Telecoms in London ? Turn to page 52 to find out ho w to access your local 14-19 prospectus. It will tell you who’s offering courses in your local area, or you could visit www.opendoorsmed

Careers Insight

Case Study World of IT opens up for Dan

Get qualified! Many IT specialists are graduates, however you can work your way up through vocational courses.


You have to take ICT until the end of Year 11, but you can also study for a Single or Double Award GCSE in ICT and Applied ICT. It’s also offered as a GCSE examination.


If you’re aged 16 or over, you could take an Apprenticeship in IT Services & Development, Telecoms, or IT User. You’ll do half your learning on the job and half in the classroom with a college or training provider, picking up qualifications along the way. The benefit: You’ll earn a salary while gaining a qualification and learning on the job.

14-19 Diploma in IT

If you think you might be interested in this sector but want to learn more, this Diploma can give you a broad view into the many different careers within IT. You’ll gain work experience, do a special project and start developing the skills that employers look for! The benefit: You’ll get a good introduction to the sector and the foundation to get a job or carry on with further education.

Daniel left school not knowing which career he would end up in. He was hoping for a future in football, which didn’t end up quite how he planned. He started studying at a specialist Sports College but several months later decided to leave as he felt it wasn’t suitable for him. Unsure of what he wanted to do in life, he applied for an IT User Apprenticeship with Information Horizons in London, where he would gain a high level of knowledge, understanding and experience within both IT and business administration. Daniel enrolled on a Level 2 Apprenticeship in order to gain a thorough knowledge of the fundamentals of IT and administration. Having successfully completed this at a rapid pace, he progressed to an Advanced IT User Apprenticeship, working as an Administrator at Information Horizons. On completion of his Advanced Apprenticeship, Daniel was offered full-time employment as Training Administrator with Information Horizons. He said “With the help of my family, friends and the staff at Information Horizons, I was able to gain a recognised IT qualification and secure a full-time job at the end of it. I owe a lot to the people who helped me throughout the course and I now feel comfortable and dedicated to working in this environment, hopefully, for many more years to come”. To find out more about IT User Apprenticeship courses with Information Horizons, visit or call Reni, Apprenticeship Co-ordinator, on 020 7831 7777.

ks Usefulomlin - the Sector Skills Council for this industry

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Careers Insight

THE CONSTRUCTION SECTOR Want to work in one of the biggest industries in the UK? The construction sector is growing again and looking for new recruits

There are opportunities to work locally or abroad!

Your work could be admired by people for years to come‌

It’s not just for the boys almost 200,000 women work in this sector too 33

Careers Insight

Construction It’s more than just bricks and mortar. The construction industry is worth billions and builds the world around us, from hospitals and houses to bridges and football stadiums. Be a part of it! Construction is one of the UK’s biggest industries and turns over billions of pounds a year. This sector is responsible for creating the buildings and structures we rely on – the houses we live in, the motorways we drive across, the stadiums we watch matches in, the bridges we cross, and so on. As you can imagine, it takes a lot of people working together to pull off major construction projects. Whether you like physical outdoor work or drawing technical plans in the office, there is a career path to suit everyone. Here are some of the most popular trades. You can get into all of these areas through a Construction Apprenticeship:

Salary Generally, tradespeople with a Level 2 qualification will earn around £325 a week and those with a Level 3 will earn close to £385 a week. If you choose to do a Construction Apprenticeship, you can expect to earn around £8,700 the first year, £11,600 the next, and £15,350 the third year.


One of the most popular trades and Apprenticeships, bricklaying is about building and repair walls, using a range of materials and techniques.


Applying wet and dry plaster finishes to constructed walls and ceilings.

Painting and decorating

Applying the finishing touch to surfaces, like wallpaper, gloss and emulsion.

Civil engineering

Civil engineering is about the design and construction of buildings and other important structures like pipelines, bridges, railways and roads. They provide technical support on construction projects.

London focus While the recession hit the construction industry pretty hard, things are starting to look up. The coming 2012 Games and new housing initiatives have helped the construction sector grow by 2% each year, so now’s a good time to get qualifications – you’ll be able to hit the ground running and take advantage of the new job opportunities.

Fast facts


The building and installation of wood products, such as floors, staircases, doors and roof trusses.

• employs around 335,830 people • each year, the industry will need roughly 6,000 new recruits • Joiners, interior fitters and painters and decorators will be in most demand


Start learning!

Building safe working platforms for construction workers to use when working on buildings and other structures.


Building surveyors give detailed advice on the construction, design and maintenance of proposed or existing buildings.


Want to find a Construction course in London? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering courses in your local area, or you could visit

Careers Insight

Get qualified!

Case Study

Vocational qualifications are the way to get ahead in this sector.

Get employed in one of the UK’s largest industries

Young Apprenticeship in Construction

If you’re in Year 10 or 11, you could experience workplace life in the construction industry with this two-year vocational learning programme. You’ll spend two days a week on the programme and the rest in school as usual. This is a great way to build a strong foundation before moving on to an Apprenticeship at 16. The benefits: You’ll get a level 2 vocational qualification, work experience and the skills that employers are looking for.

14-19 Diploma in Construction and the Built Environment

This qualification gives you a look into the many different careers within the built environment. The three main themes covered in this course are: • how the built environment is designed and constructed • modern construction methods and materials • management and maintenance You’ll gain work experience and start developing skills that are relevant to the industry, like how to promote a healthy lifestyle. The benefits: You’ll learn more about the industry and become qualified to get a job or move on to further education.

As one of the largest industries in the UK, there’s always demand for new people to join the Construction industry. Harrow College can help you gain the qualifications and practical experience you need to build a career in brickwork, plumbing or electrical installation. Practical sessions are delivered in brand new purpose built workshops, the Harrow Skills Centre and the Whitefriars Training Centre. Tutors are highly skilled and all have trade experience that they will pass on to you. “I am completing my BTEC Level 1 at Harrow Skills Centre. I really enjoy the Plumbing element of the course. It’s a perfect course for beginners and allows you to progress on to higher level construction courses. It’s given me a good basic understanding of different elements of construction.” Aeron Sylvester – BTEC Level 1 Diploma in Construction To request a prospectus and application form or for details of our Open Events contact us on 020 8909 6000, email or visit You can also become a fan of Harrow College on Facebook.


This is one of the best ways to get into the industry. The Construction Apprenticeship Scheme is a two-year programme for a level 2 award, plus one more year for the Advanced Apprenticeship which will lead to a level 3 qualification. To apply, you’ll need to have found an employer that will sponsor you. Get in touch with your local Construction Skills office for job opportunities and vacancies in your area (see useful links box). The benefits: You’ll earn a salary while picking up the right qualifications for the job (either a Construction Award or a National Certificate).

ks eers Usecofnsutrulctilvein about Construction car - for information to find your local www.b ex.aspx .uk/contact/offices/ind Construction Skills office


APPLY NOW FOR COURSES STARTING IN SEPTEMBER 2011 Here are just a few reasons why Harrow College should be your first choice for A Levels or vocational study • 95% A level Pass Rate in 2010 - 14 A Level subjects achieved 100% pass rates • Excellent progression to university - nearly 500 each year • Lecturers are specialists in their fields and are dedicated to making you achieve to your fullest potential • Modern training facilities including our brand new Whitefriars Training Centre for Plumbing & Electrics and the Serenity Hair & Beauty Training School • Top Careers and Employability Service with individual support & advice Application forms can be found at the back of our Young Learners Prospectus 2011 - 12 For more information call 020 8909 6000, visit, or

Join us on Facebook to keep up to date with everything going on at


Harrow College


Careers Insight

Imagine a Career... Making a difference in people’s life

Cooking five-star meals

Restoring houses to their former glory Caring for animals

Saving the Investing Organising planet holidays people’s money Fitting Developing websites

Leading outdoor expeditions

Assembling cars

shop fronts

Working behind the scenes in TV


Careers Insight

Your career, your choice Wondering what else is out there? Take a look at some of the other sectors in London Armed Forces

Britain’s armed forces – the Army, Royal Navy, RAF and MoD – all invest a lot in their personnel to give them an education that’s relevant in the civilian world as well as in the services. They all offer Apprenticeships so recruits can earn nationally recognised trade qualifications alongside their regular training. For example, a cook for the Royal Navy could also complete a chef Apprenticeship. Each organisation offers different schemes, so visit their websites for more details. Salary: starting around £13,400 the first year, with excellent benefits and progression. Qualifications: the armed forces offer Apprenticeships in many areas, including Engineering, Fitting, Maintenance, Cookery, IT, Admin, Marine Engineering and more.

Creative, digital & media

This sector covers a range of exciting and creative careers in TV, film, graphics, publishing and journalism. Production assistants help out on television and film sets; graphic designers create adverts and billboards; journalists write news stories; publishers print books and magazines; and photographers shoot and edit images. If you thrive on a creative buzz, there’s no better industry to be in. Competition for jobs is high so work experience is highly recommended. Jobs: graphic designer, web designer, production assistant, editing assistant, photographer assistant. Salary: starting between £13,000 and £17,000. Qualifications: Young Apprenticeship, Creative Apprenticeships, Diploma in Creative and Media.


Customer service & admin

Any business that wants to be successful has to make its customers happy. From helping a shopper find the right size at Topshop to answering customer queries at a BT call centre, customer service jobs come in all shapes and sizes. Another thing businesses can’t function without is effective admin. Administrators are responsible for running the daily operations of the office. They answer the phone, input data, type up letters and anything else that needs to be done. Since administration and customer service are needed in most organisations, you could work across many different sectors. Job roles: admin assistant, office junior, personal assistant, customer service representative. Salary: starting anywhere between £13,000 and £18,000 a year. Qualifications: Young Apprenticeship in Business & Administration, Diploma in Business, Administration and Finance, Apprenticeships.

Energy & renewable

This essential sector deals with the utilities we rely on: water, electricity and gas. It also covers waste management and alternative sources of power like nuclear energy, wind power and solar energy. Careers in this sector cover the distribution and supply of gas; the generation and transmission of electricity; the collection and purification of water; the treatment of sewage; and nuclear fuel processing. Apprenticeships are a recognised route into this industry and offer excellent career progression. Job roles: gas network engineer, gas service technician, wastewater plant worker, process operator, decommissioning operative. Salary: starting anywhere between £12,000 and £20,000 a year. Qualifications: Young Apprenticeships in the Utilities Sector, Apprenticeships.

Careers Insight

Environmental & land-based

This broad sector offers lots of opportunities to make a difference to the planet, from farming and protecting wildlife to looking after parks and conservation. The main areas within this sector are: Horticulture & landscaping – creating and maintaining designed landscapes, like sports turf, gardens and parks. Agriculture – work in farms, dairies and companies that supply the industry. Animal care – handling and caring for animals, from small domestic pets to wildlife. Environmental conservation – finding solutions that will lead to a more sustainable, healthy environment. Land-based engineering – the design, manufacture and maintenance of agricultural equipment. Salary: starting between £12,000 and £18,000. Landscape engineers make between £20,000 and £26,000 a year. Qualifications: Young Apprenticeship, Apprenticeships, Diploma in Environmental and Land based Studies.

Food & drink

Food and drink is one of the largest industries in the UK – in fact, it even helped pull the country out of the recession. This sector is about taking what’s grown by farmers and transforming it into our favourite foods and beverages. It takes a lot of people working together to make this happen, which means loads of career paths on offer. You could be processing ingredients, fixing machines on the production floor, processing meat, baking cakes or testing quality. Job roles: production operative, bottling operative, baker, warehouse worker. Salary: starting between £11,000 and £17,000 a year. Qualifications: Young Apprenticeship, Food Manufacture Apprenticeship, Diploma in Manufacturing and Product Design.

Health & beauty


Job roles: hairdresser, spa therapist, beauty therapist, aromatherapist Salary: starting between £13,000 and £16,000 a year. Qualifications: Young Apprenticeship, Diploma in Hair & Beauty, Apprenticeships.

Job roles: production and process engineers, technicians, maintenance engineers, welders and machine setters. Salary: starting between £13,000 and £18,000 a year. Qualifications: Young Apprenticeship, Manufacturing Apprenticeship, Diploma in Manufacturing and Product Design.

This industry is all about helping people look good and feel even better about themselves. It’s a booming sector that makes billions each year. There are many different paths within this sector – hairdressing, nail services, beauty therapy, spa therapy – and all of them require common skills: creativity, the ability to work on your feet for long hours, good hand-eye co-ordination and up-to-date knowledge of what’s in (and what’s out).

Health & social care

From the cars on the motorway to the clothes in your wardrobe, many of the things we rely on have been manufactured. This sector is all about making things on a massive scale: cars, TVs, clothes, aeroplanes, fuel… it’s a very important industry. There are many career paths in the sector, from operating machinery that makes plastics or testing the quality of finished engine parts.

If you’ve got a big heart and want to work with people, then a career in Health and Social Care could be for you. This sector is about helping people live healthy, full lives. Health care covers careers in medicine (nurses, physiotherapists, dental nurses, etc) while social care is about supporting people with special needs to help them lead fuller lives. Most people in this sector work for the NHS while the rest are employed by private practices. Because healthcare is an essential part of our society, there’ll always be jobs on offer for qualified people. In fact, this is one sector that continues to thrive during recessions. Job roles: care assistant, nursing assistant, dental nurse, porter. Salary: starting between £13,000 and £16,000 a year. Qualifications: Young Apprenticeship, Diploma in Society, Health & Development, Apprenticeships.


Careers Insight

Motor vehicles

This sector deals with all aspects of cars, vans and motorcycles – selling them, fixing them, servicing them and even rescuing stranded drivers. There are lots of career paths on offer, from technical to customer-service based roles – maintenance and repair; sales; body and paint operations; roadside assistance and recovery; and fitting and selling motor vehicle parts. Job roles: maintenance and repair technician, sales assistant, fast-fit technician, body repair technician. Salary: starting between £13,000 and £18,000 a year. Qualifications: Young Apprenticeship, Apprenticeship, Diploma in Engineering (with Automotive Specialist Learning).

Sport & fitness

Many people think the only way you can get a career in sport is to become a professional athlete or a PE teacher – but this couldn’t be further from the truth. This sector is about promoting health and fitness. For example, exercise and fitness instructors work for gyms and leisure centres and help people stay fit and healthy. Sports coaches teach skills and techniques at all levels, from beginner to professional. Outdoor activity instructors help people enjoy themselves in the great outdoors and operations managers make sure gyms and leisure centres run smoothly. Job roles: personal trainer, fitness instructor, swimming coach, leisure centre assistant, playworker. Salary: starting around £12,000 and can rise to £25,000 with experience and qualifications. Qualifications: Young Apprenticeship in Sports Management, Leadership and Coaching; Diploma in Sport and Active Leisure; Apprenticeships.

Travel & hospitality

This sector helps people enjoy themselves during their free time and holidays. People working in this industry arrange our holidays, cook for us in restaurants, serve drinks at the bar, and more. It’s a buzzing, exciting sector with many opportunities to work in the UK and abroad. You could be a chef, or even a member of air cabin crew! While working hours often take place when other people are enjoying themselves (evenings and weekends), many prefer escaping the typical 9-5 lifestyle. Jobs: travel agent, waiter, trainee chef, air cabin crewmember. Salary: starting between £11,000 and £16,000 a year. Qualifications: Young Apprenticeship, Apprenticeships, Diploma in Travel and Tourism.

Start Learning

Want to find a course in one of these sectors? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what in your local area.


Arbo Ad A4 NOV :Layout 1 07/01/2011 09:34 Page 2

Capel Manor College Nurture your career caring for pythons to ponies Capel Manor College is a specialist college for those looking to train for a career in the green industries. As London's major provider of animal care courses we maintain a wide range of species of animals, from exotics to popular pets in our animal units and day kennels, to livestock in our visitor centre and farms. Full and part-time animal care courses are offered at our centres in Enfield, Crystal Palace Park, and Gunnersbury Park that can lead to further study at Capel Manor, full-time employment in a variety of professional careers in the animal care industry, apprenticeship training or higher education. A range of other landbased subjects are also offered at our five centres across London including: Arboriculture (Tree Surgery), Balloon Artistry, Countryside Management, Environmental Conservation, Floristry, Garden Design, Horticulture and Saddlery.

Tuition is FREE for students age 16-19.

DO YOU WANT TO EARN WHILE YOU LEARN? We offer Apprenticeships and Advanced Apprenticeships in Trees and Timber (Arboriculture) and Amenity Horticulture. Apprenticeships are nationally recognised qualifications which combine taught sessions at college on a day or block release basis with experience in the workplace. They are one of the best ways to achieve relevant industry experience and are open to anyone aged 16 and above. Find out more by contacting the Business Development Unit on 08456 122122 ext 181/119 or 164. Apprenticeship Week - 7 to 11 February To celebrate we are holding roadshow events at our college centres across London. See more at

To request a prospectus and application form or for details of open days and advice sessions contact us on 08456 122122 or email

Capel Manor College Centres across London

Combining qualifications with experience

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SPOTLIGHT ON LONDON A local economy set to grow by 10 billion pounds

Home of the 2012 Olympic games

One of the big four fashion cities in the world

Voted the best European city for business 20 years running A leading centre of global finance



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YOUR REGION London has the largest workforce in all of Europe with more than 9.8 million people showing up for work each day. Here’s a look at the different regions in Greater London, and their key sectors...

West London This diverse area is home to Wembley, the BBC and Heathrow airport, where 90 million passengers travel through each year. West London is home to many food processing and airline catering companies, and it’s also a major IT hub. Major companies: British Airways, Sony Ericsson, AOL, Adobe, Apple, Coca Cola, L’Oreal and the BBC.


Key sectors by borough

Brent – Food & Drink, Transport & Logistics, Creative, Digital & Media Ealing - Creative, Digital & Media Hammersmith and Fulham - Creative, Digital & Media, IT & Telcoms Harrow - IT & Telcoms, Business & Finance Hillingdon - IT & Telcoms, Retail, Transport & Logistics Hounslow – Customer Service & Admin, IT & Telecoms, Transport & Logistics

North London

East London

West London Central London

South London


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North London of the city’s largest This district is home to one vibrant Manufacturing industrial areas and has ca Cola and and Logistics sectors. Co ny major brands that ma of Warburtons are two rth London. The world’s are manufactured in No cs operators are based largest transport & logisti here, too.

borough Key sectors byess & Finance

Barnet – Retail, Busin Transport & Logistics, Enfield – Food & Drink, Manufacturing ital & Media, Haringey – Creative, Dig Manufacturing nufacturing Waltham Forest – Ma

Central London Central London is home to nearly half of the whole city’s businesses. It’s the hub of London’s business & finance sector as well as its tourist, leisure and entertainment industries. Every day, around 1.6 million people commute into Central London for work. Financial capital: this area dominates the world in areas such as investment banking and insurance. All 20 of the world’s largest international insurance companies are active here. Media, design and fashion buzz: fashion houses of all sizes make their home here. Soho is home to one of the world’s most active media and creative clusters. Culture and entertainment: this area is home to the world’s largest theatre district, two world heritage sites — The Palace of Westminster and Tower of London — and some of the greatest collections of art galleries such as the National Gallery and Tate Modern.

Key sectors by borough

Camden – Fashion, Digital, Media & Design City of London – Business & Finance Islington – IT & Telecoms Kensington and Chelsea – Creative, Digital & Media Lambeth – Business & Finance, Customer Service & Admin Southwark – Business & Finance Wandsworth – Creative, Digital & Media Westminster – Creative, Digital & Media, IT & Telecoms

East London This is one of the most exciting and fastchanging parts of London, thanks to Canary Wharf and the upcoming Olympic Games. It’s also a buzzing creative area, home to fashion designers, digital media companies, artists and galleries. Plans are underway for an ‘East Lon don Tech City’ which will stretch from Shoredit ch to the Olympic site in Stratford, forming a ‘silicone city’ for creative companies. Google, Intel, Facebook, Cisco and Silicon Valley Bank have already agreed to invest in the area , with Google creating an ‘Innovation Hub’ that will bring together their researchers, develope rs and academics.

Key sectors by borough

Barking and Dagenham – Enginee ring, Motor vehicle, Manufacturing, Transport & Logistics Bexley – Manufacturing, Creative, Digital & Media,Transport & Logistics Greenwich - Manufacturing, Travel & Hospitality Hackney – Creative, Digital & Med ia, Business & Finance, Food & Drink Havering – Business & Finance, Man ufacturing, Customer Service (contact centres) Lewisham - Business & Finance, Creative, Digital & Media Newham - Construction, Manufac turing, Transport & Logistics Redbridge – Business & Finance, Customer Service & Admin Tower Hamlets – Business & Fina nce, IT & Telecoms

South London & finance. South London is all about business and civil l, retai de inclu ors Other key sect stries and indu tive crea ing, neer engi cal mechani manufacturing. America, AIG Major companies: Nestlé, Bank of . and Heineken

Key sectors by borough ice & Admin

Bromley - Retail, Customer Serv istics Croydon – Retail, Transport & Log IT & Logistics il, Reta Kingston-Upon-Thames – s istic Log & Merton – Transport il, Business & Richmond-Upon-Thames – Reta Finance, IT & Telecoms Sutton – Health & Social Care



Check out You’ll find The Regional Training Prospectus for everything you’ll ever need to know about apprenticeships, careers, training schemes and jobs in your region. Sign up for our newsletter to be among the first to receive upcoming job and training opportunities, open day and careers event information, news and exciting competitions direct to your inbox. You’ll also be entered into our competition to




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THIS IS LONDON When it comes to training and career opportunities, there’s no better place to be in the country! Here are some facts that are sure to impress...

Hi-tech capital of IT & London has the highest concentration e are Ther pe. Euro of telecoms companies in all nal regio this in ing work ple around 500,000 peo don is Lon . year a n billio £5 over s turn sector that ile and wireless leading the way in broadband, mob lopment of deve the ing technologies and is head orks. This netw less wire n ratio Europe’s 3G gene , so it’s a year a 7% than e mor at ing grow sector is great place to get involved...

2012 London Games We all know the Olympics are com ing in 2012, but this means a lot more than you might think. Crowds of around 10million people are expected to come, and they’ll need places to stay, food to eat, transportation to get around, and more. The Olympics will create 12,000 new jobs and bring in around £5 billion into the loca l economy. The 587-acre Olympic Park is part of the largest regeneration project in Europe and will showcase London as a thriving, innovative worl d city.

Global business hub London is a thriving world city. One third of the world’s largest companies have their headquar ters here. It’s also Europe’s leading financial centre – ever y major financial institution on the planet is represented in London.

A creative buzz

ce to be. there’s no better pla If you’re creative, ecture, hit class leader in arc , London is a world film n, sig de ter games, of the advertising, compu 8% t, fac In n. and fashio ustries. broadcasting, art ind ve comes from creati edia, m London economy l ita dig the new wave of 3 billion £1 London is leading er ov rn tu s sign agencie and its graphic de each year. Financial on is home to the A media hub, Lond sociated As s, er ut CNBC, Re Times, BBC, CNN, onomist. Press and The Ec

Fast Facts

g manufacturing sector. • Food & drink is the fastest growin ts in London. • There are over 12,000 restauran by £50 billion by 2012. • London economy is set to grow in London. • Over 300 languages are spoken a row! opean city for business 20 years in • London has been voted best Eur £15.3 billion in London. • Each year, tourists spend close to million London from overseas. And 132.4 • Last year, 16 million tourists visited . people from the UK came for the day ce. are in banking, finance and insuran • 27% of people working in London 20% more t’s time worker in London is £553. Tha full a for pay y ekl we e rag ave e • Th than the UK average. employing 375,000 people. • London has around 40,000 shops bal finance. • London is a leading centre of glo


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COnnexions The service that can help you get to where you want to be in life…

WHY use Connexions?

There are so many quest ions in life – should you start work or keep learning? How do you wri te a CV? What careers are out there? And that’s just the work stuff – what about relationshi ps or moving house? That’s why Connexions is here to help. They giv e advice and information to young pe ople like you, so you can make all these important decisions. It’s a free service, so use it!

WHAT do they do

w to cope with for a job or wondering ho Whether you’re looking rt you need. can give you the suppo a break up, Connexions as, including: are estions in all sorts of They can answer your qu y vel • Learning • Mone • Health • Careers • Tra hts rig ur Yo • ing us rk • Ho • Relationships • Wo

WHO Can they HELP You! Connexions is here for anyone between the ages of 13 and 19.

WHEn are they open

advice and support ers are on hand to offer Connexions Direct advis , anonymous call back everyday. They have a free between 8am and 2am 2 19. service on 080 800 13 your local Connexions eone in person, stop by If you want to talk to som through Saturday. during the day, Monday en op are m the of st centre. Mo

inbge lo!ts Wreaarergn oing to

The exions s to Conn of change region e th r ll ove services a to make sure in 2011 so f o ty ili availab check the int o p s s e st acc your neare n o e ver the ph online or o in pping . before dro


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Where is my nearest connexions centre? West London

North West London

South East London

Connexions Hammersmith and Fulham 02087412441 14-19 Prospectus:

Connexions Camden 020 7482 3996 14-19 Prospectus: Access point also in West Euston

Connexions Bromley 020 8082 6800 14-19 Prospectus:

Connexions Hillingdon 01895 257855 14-19 Prosepctus:

Connexions Harrow 020 8861 1531 14-19 Prospectus:

Connexions Ealing 02085791633 14-19 Prospectus: Access points also in Southall and Northolt

Connexions Hounslow 02085775478 14-19 Prospectus: Connexions Kensington and Chelsea 02079388008 14-19 Prospectus:

South West London

Connexions Kingston 020 8082 6840 14-19 Prospectus: Connexions Lambeth 0207 326 7642 14-19 Prospectus: Connexions Merton 020 8082 6870 14-19 Prospectus: Connexions Pimlico 0207 6412069 14-19

Connexions Brent 0208 438 1650 14-19 Prospectus:

East London

Connexions Hackney 02070147400 14-19 Prospectus: Connexions Havering 0170 8746401 14-19 Prospectus: Access point also in Barking and Dagenham Connexions Newham 0208 586 9510 14-19 Prospectus: Access points also in Eastham, Canning Town and Stratford Connexions Redbridge 020 8514 9567 14-19 Prospectus: Access point also in Ilford Connexions Tower Hamlets 0208 9833535 14-19 Prospectus:

Connexions Sutton 020 8082 6910 14-19 Prospectus:

Connexions Croydon 020 3354 2000 14-19 Prospectus: Connexions Greenwich Tel: 0208 9218224 14-19 Prospectus: Connexions Lewisham Tel: 0208 2973330 14-19 Prospectus: Faces in Focus Southwark 0207 403 2444 14-19Prospectus:

North London

Connexions Barnet 0208 359 3100 14-19 Prospectus: Access point also in Hendon Connexions Enfield 020 8366 9546 enfield/ 14-19 Prospectus: Connexions Haringey 020 84891243 14-19 Prospectus: Connexions Islington 020 7281 9897 14-19 Prospectus:

Connexions Wandsworth 0207 3268700 14-19 Prospectus: Access points also in Putney, Battersea, Tooting and Roehampton

North London on North West Lond

Central London

City of London Connexions 0207 332 1750 14-19 Prospectus:

Connexions Bexley 0208 3013900 14-19 Prospectus:

East London Central London

West London

on South West Lond

on South East Lond

Contact For more information about how Connexions can help you, visit


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Apprenticeship Week – What’s it all about? (7 – 11 February)

There has never been a better time to start an Apprenticeship You earn while you learn, gain a variety of skills and work towards nationally recognised qualifications that enable you to progress in your chosen career. And the good news is funding for over 300,000 Apprenticeships will be provided by the Government each year for the next four years. The annual Apprenticeship Week takes place this year from 7-11 February and celebrates apprentices across the country. It is an excellent opportunity to find out more about Apprenticeships, so if you’re considering your future options and career path then why not go along to an event? At you can find out what events are taking place near you. If you decide you are interested in applying for an Apprenticeship the website also provides the opportunity to search for Apprenticeship vacancies. At any one time there are around 9000 jobs available in a variety of industry sectors on the website. You can apply for as many as you like. Many young people consider an Apprenticeship because they want to learn on the job and earn a salary whilst still continuing to work towards qualifications. Research has shown that people with an Advanced Apprenticeship earn on average around £100,000 more over their lifetime than those with a qualification at Level 2 or below and in many cases Apprenticeships can also lead onto higher education.

Supporting Apprenticeship Week 7 - 11 February 2011 50

What is an Apprenticeship?

• Apprentices are employees within a company, and are paid a wage. • All apprentices receive training for a specific job and gain recognised qualifications.

Key benefits: • earn a salary • get paid holidays • receive training

• gain qualifications • learn job-specific skills.

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ticeship! Get creative with an appren MAV Music - Social and digital

Media Apprentice

e soundtracks for clients such as music consultancy creating bespok MAV Music is London’s premiere at the O2 and the Soho House. The Club at the Ivy, the VIP Room Social & Digital Media Assistant. on apprentice Dean Case, 16, as their Mikey Vettraino, Director, recently took tted the apprenticeship on g I’ve wanted to do,” says Dean. “I spo “Working in music is always somethin everything I’m interested in. and it had it’s helping me so much. I’m in Creative & Digital Media Level 3 and “I went straight into the apprenticeship I feel like I’m contributing a lot to the all the time, especially problem solving. getting more confident and learning ld love to work in this business or a role.” And the future for Dean? “I wou company, which is great for my first step of the way.” this apprenticeship will take me one similar line of work so I’m happy that

The London Bubble Theatre

- Workshop Leader apprentice

y was founded in 1972. The London Bubble Theatre Compan Southwark based employer, The t and resources to create artistic direction, skills, environmen company’s mission is to provide the es, including one creative and tre. The company has five employe inspirational, inclusive, involving thea ice. one business administration apprent to have the opportunity to work, rentice Workshop Leader is delighted App ng You old Miles McDonald, 18 year studying for qualification. learn skills on the job and earn while workshop leader. I’ve definitely doing a Creative Apprenticeship as a “I’m in my first year of training and I’m the theatre projects working with municate with other people. I devise learnt new skills – using drama to com universities. ns to local schools, colleges and also young actors and I take the productio gs – I never realised working n me the option to explore different thin “The Apprenticeship has definitely give with a theatre company.” just acting! I want to continue working with a theatre is so much more than


Useful Stuff

useful links directory 14-19 Prospectus Greater London prospectus


Hackney London Borough Council

Local councils

Hammersmith and Fulham London Borough Council

Greater London Authority

Haringey London Borough Council

Barking and Dagenham London Borough Council

Harrow London Borough Council

Barnet London Borough Council Bexley London Borough Council Brent London Borough Council Bromley London Borough Council


Greenwich London Borough Council

Havering London Borough Council Hillingdon London Borough Council Hounslow London Borough Council Islington London Borough Council

Camden London Borough Council

Kensington and Chelsea Royal Borough Council

City of London

Lambeth London Borough Council

Croydon London Borough Council

Lewisham London Borough Council

Ealing London Borough Council

Merton London Borough Council

Enfield London Borough Council

Newham London Borough Council

Useful Stuff

Redbridge London Borough Council Richmond upon Thames London Borough Council

Other useful sites Careers Advice Jobcentre Plus

Royal Borough of Kingston upon Thames

London College listings

Southwark London Borough Council

National Apprenticeship Service

Sutton London Borough Council

Need 2 Know

Tower Hamlets London Borough Council

Work Experience

Waltham Forest London Borough Wandsworth Borough Council Westminster City Council


Useful Stuff Say hello to our shiny new website, where you can register for updates on news, courses and training opportunities in your area. Log on now!

Find Apprenticeships Discover courses Choose a College or Training Provider Search for training & job vacancies Learn about upcoming events & open days Choose your region has just hit the web! Your Regional Training Prospectus to find lots Log onto www.opendoorsmedia ses and training in your cour ut more useful information abo n and see what’s regio your ct sele to area. You’ll be able happening near you, right now.

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Make sure you sign up for our newsletter and we’ll send you regular updates on courses, training opportunities and more. Our website is updated daily, but you won’t have to keep checking back to see if any new opportunities have been added. We’ll send them straight to your inbox. Just leave it to us at Open Doors...


Advanced Apprenticeships Do you want the chance to gain valuable engineering skills and make a real difference to the lives of millions of Londoners? London deserves the best transport system in the world – and at Tube Lines, we’re helping to deliver it. Our job is to maintain and upgrade the Jubilee, Northern and Piccadilly lines. We’ve done a lot in the past six years, but there’s still much to be done. That’s why we place such importance on developing tomorrow’s engineers through our award-winning Advanced Apprenticeship scheme. An Apprenticeship is the ideal way to kick-start a rewarding engineering career. The three-year scheme includes completing a Level 3 National Vocational Qualification (NVQ) in Engineering. Our aim is to give you hands-on experience in different parts of the business, so you’ll be constantly learning new things and gaining a wealth of practical knowledge. And with experienced engineers on hand to give you help, support and direction, at the end of the scheme you’ll be ready to move into your first role. Commitment, enthusiasm and a willingness to learn are more important than knowledge of engineering or the Underground. So if you want to make a lasting impact on London, find out more at

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The Regional Training Prospectus London spring 2011