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Your Track Record


WELCOME TO

Your details Name: Driving licence no: Personal Reference no:

DRIVING SCHOOL This booklet has been designed with you in mind. We hope you enjoy your driving experience with us. If you have any questions or concerns that you cannot discuss with your instructor then feel free to call us. Our team is here to support you from start to finish, between 8am-10pm, 7 days a week. At PASS‘ N‘ GO we want you to pass your tests as quickly as possible and we will do everything we can to help you achieve this. However, we also want to make sure that once you pass your test, you are confident to drive whenever and wherever you want. So we’ll teach you how to drive, not just how to pass your tests. Your Track Record will guide you through the learning process. With PASS‘ N‘ GO helping you to understand exactly how you are progressing and identify when you have acquired the skills you need to pass your driving test. You should take this booklet to all of your lessons. We wish you every success in passing your Theory and Practical Tests. In the meantime, if you have any queries give us a call on 0844 800 7876.

Your Instructor details My name is: I can be contacted on: Between the hours of:

Please remember I require 48 hours notice if you wish to cancel a lesson. Otherwise the lesson fee will be charged in full.

Your personal structured driving tuition course Date of eyesight check: Date of Mock Theory Test: Date of Theory Test: Theory Test Certificate No: Date of Mock Practical Test: Date of Practical Test:

Thanks for choosing to learn to drive with PASS‘ N‘ GO 2

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Customer information (Office use only) Name:

P.R.N.

Driving licence no:

Email address:

Date of birth:

Theory Test Certificate no:

Address:

Date passed Theory Test:

Post code: Telephone Home/Work: Mobile: Notes

PASS‘ N‘ GO

Learner Driver Terms & Conditions Interpretation In these conditions (“Conditions”) “We”, “Us” or “Our” means PASS N GO UK LIMITED (The) (company registration number: 7522816---) and “You” or “Your” means the customer. You must read these Conditions in full as they set out to complete Terms upon which We have agreed to provide, and You have agreed to Obtain, driving tuition from Us. We and Your Instructor reserve the right to charge for any lessons Affected by Your failure to comply with any of these Conditions. About Your Instructor Your Instructor is one of Our self-employed franchisees whose relationship with Us is governed by a franchise agreement, No contractual liability shall arise or subsist between You and Us, However We will endeavour to assist You with Your requirements. Our instructors are licensed to carry on business as driving Instructors and have obtained such licenses from the Department of Transport. Driving Tuition Driving tuition is only available to persons: 1. Aged 17 and over (16 and over if disabled); 2. Who hold valid UK provisional driving licence (“licence”); and 3. Who are legally entitled to drive in the UK. If You take driving lessons, it is Your responsibility to ensure that You have the appropriate licence and the licence must be presented to Your driving instructor prior to the commencement of Your tuition. Your Instructor reserves the right to refuse to provide You with tuition or to cancel any lessons You have agreed to or booked, If You fail to provide him/her with the licence prior to Your first lesson.

Intensive Course:

Hours:

£

Deposit: £

Remaining Balance: £

I have read and understand the terms and conditions below, I do not require an assessment lesson, If in the opinion of my Instructor I am not ready for my driving test the instructor may refuse the use of the vehicle and I will not be entitled to a refund of the test fee.

Customers Signature: Instructors Name: Signature: Your tuition is governed by a contract between You and Your Instructor. Accordingly, You and Your Instructor are responsible for arranging the date, and time, pick up location and duration of Your lesson. Your Instructor will: 1. Provide You with driving/theory tuition at the hourly rate communicated to You from time to time; 2. Recommend what are, in their opinion, the most appropriate training methods and aids to help You study for Your theory and hazard perception test; 3. Design a course of lessons to match Your specific driving and learning needs from Your first lesson right through to Your practical test; 4. Provide You with driving/theory lessons which will last two hours or such other duration as You and Your Instructor will agree in advance; 5. Provide a presentable, modern, properly maintained and dual controlled PASS N GO branded car for each lesson; 6. Also recommend where appropriate, advanced courses to help You develop Your skills for: motorway driving, driving in extreme weather conditions and the Pass Plus: 7. Give You relevant feedback during Your lessons and record Your development in Your PASS N GO track record at the end of each lesson; 8. Monitor Your progress, advise and recommend what is, in their opinion, the appropriate time to book Your mock practical test and once it has been agreed between you both, Your instructor will apply for Your practical driving test and where required, they will advise whether it should be subsequently rescheduled; 9. Provide training on a one-to-one basis with no other learner in the car. 10. Honour the full time booked for each lesson, which should include an introduction, practical training and a debrief at the end of Your lesson; 11. at all times conduct themselves in a professional manner including: • being courteous and considerate to You • avoiding physical contact except in an emergency

Date Date • not smoking during Your lessons • restricting mobile phone use to emergencies or directly for Your benefit; 12. Reserve the right to cancel a lesson or finish a lesson early on the grounds of road safety; 13. Not discriminate against You and will always abide by the law; 14. Endeavour to be on time at the agreed pick-up point and be available for the full duration of the lesson booking, subject to any unforeseen circumstances beyond their control; 15. Endeavour to give You 48 hours notice should a lesson need to be rescheduled. 16. Respond professionally to any worries or issues that You may have and try to resolve them to Your satisfaction. If appropriate, they will give You the name of the PASS N GO manager to whom You can refer the matter. If Your Instructor is for whatever reason unable to comply with their obligations to You, both We and Your Instructor reserve the right to arrange for an alternative PASS N GO Instructor to provide You with some or all of Your driving/theory tuition. If We or Your Instructor are unable to arrange for an alternative Instructor to provide Your driving tuition, or in the event of a mechanical breakdown of the vehicle in which You have been learning to drive, or for any other reason, the Instructor reserves the right to rearrange Your lessons for a time convenient to both You and the Instructor. Intensive Driving Courses You must give Us a deposit when making a (Booking Date) for an intensive driving course Your deposit is non refundable. You must pay the remaining balance to Your Instructor on the first lesson of Your driving course. You will then be fully committed to completing the course and You will not be able to receive a refund. Your Intensive driving course must be completed within four weeks from the date of Your first lesson, the 48 Hour cancellation notice does not apply to any of Our Intensive driving courses, if You cancel any of Your lessons then these lessons will be deducted from the lessons remaining. If there is any evidence of You being

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PASS‘ N‘ GO

Learner Driver Terms & Conditions continued... Intensive Driving Courses continued... under the influence of drink or drugs then Your Instructor reserves the right to terminate Your Intensive Driving Course with immediate effect and You will not be entitled to a refund. Any abusive, offensive or other such conduct will not be tolerated and the course may be terminated. If You don’t make progress as expected Your Instructor will advise You whether Your test should be rescheduled. If You are not test ready then Your Instructor holds the right to refuse the use of the vehicle in attempting the practical test and will instead recommend a more practical length of course best suited for You. Due to driving test availability and any circumstances beyond Our control it may be necessary for Us to reschedule Your test in order to fit in with other arrangements and Our booking process. Your test will be arranged for the end of Your course. Your test will be booked at our nominated test centre. You must not change or cancel the test without notifying Us first. Lesson Cancellation Policy You must give Your Instructor 48 hours notice if You wish to cancel or rearrange Your lesson, other wise You will be liable for 100% of the lesson fee. Where You have pre-paid for any lesson but fail to attend or provide the Minimum Notice, You will still be liable for the Lesson fee. Insurance Your Instructor will carry the appropriate motor insurance should You be involved in a collision as a learner driver whilst in control of driving the Instructor’s tuition vehicle. Price Changes We reserve the right to change the price of all Our learner driver products including all tuition, at any time. Non-Block Booked Tuition The price of lessons that have not been pre-paid (as part of a block booking consisting of a minimum 10 hours worth of tuition time (“Block Booking”) may be changed at any time. You will receive prior notice of any price increases. Block Booked Tuition The cost of Block Booked tuition is based on the lesson price in force at the time that the booking is made and will be honoured for a period of 6 months from the date of the booking. If You fail to use a minimum of 50% of Your Block Booked tuition within the first 6 months of the booking date, We reserve the right to increase the price of any unused tuition time. Special Offers We also reserve the right to introduce special offers from time to time in respect of both Our On the Road and Off the Road products together with any other products that we may decide. Such offers will not affect the price of Block Bookings unless it is expressly stated within the offer. Payment You must pay for Your good(s) and/or lesson(s) in advance using one of the following methods: • payment via credit or debit card by telephoning Our Customer Service Contact Centre on 0844 8007876 • payment via credit or debit card online at www.passngo.net • payment via PayPal online at www.passngo.net • payment via cheque made payable to Your Instructor • payment via cash made to Your Instructor

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Where You make any payments directly to Your Instructor or any of Our Instructors it is Your responsibility to ask for and obtain appropriate receipts or other proofs, in relation to all payments You make to Your Instructor or any of Our Instructors. Where We are able to, We will endeavour to assist with any discrepancies in payments You have made without ever accepting liability for the same. Learner Driver Tuition - Refund Policy PLEASE NOTE: Due to the nature of Our Intensive Driving Courses Your deposit will be non refundable When You have paid the remaining balance for Your course You will Not be able to receive a refund. No refund is payable where a period 12 months has elapsed since Your last lesson. Where it is possible to do so, where We agree to refund You any amounts, We will do so using the same method You used when You made the payment. If for any reason We are unable to refund You using the same method with which You paid, We reserve the right to refund You by any other method We deem appropriate. We may request additional information from You to confirm Your identity in order to comply with the Money Laundering Regulations 2007; We will also use this information to ensure adherence to Our Merchant Operating Instructions for card collection facilities. Please note: refunds may take up to 28 working days to reach You or Your account. Learner Driver Products - Returns/Refund Policy You may cancel Your order for any goods that You purchase from Us without penalty by returning the unused and undamaged goods within 10 days of your purchase. All goods that You wish to return must be in the same condition in which they were supplied to You and in their original packaging. If any of the goods You receive are damaged or faulty on receipt, You must inform Us within 48 hours of receipt and where it is possible, We will provide You with replacements of any goods which are faulty or damaged. If We are unable to replace such goods, We will notify You and You will be entitled to a refund. You will not be entitled to a refund or replacement of the goods if: 1. any goods that You return to Us are in Our opinion used, damaged or not within their original packaging; or 2. You decide You no longer want the goods and do not return them within 10 days of Your purchase; or 3. You fail to inform Us of any faulty or damaged goods within 48 hours of receiving them. Postage and Packaging (P&P) is non-refundable. Test Fees The Driving Standards Agency (DSA) determines the Theory and Practical test fees. If You would like Us to book Your test on Your behalf, We will be happy to do so and will charge a non-refundable booking fee for doing so. The booking fee will cover any administrative costs that We may incur. If You wish to cancel or rearrange a test that We have booked with the DSA on Your behalf, We will follow the DSA cancellation procedure as set out on the DSA website at http://www.dsa.gov.uk. Currently the DSA cancellation procedure states that You can cancel or rearrange Your test providing You give at least three clear working days’ notice. If You require Us to arrange a cancellation or rearrange any driving or theory test on Your behalf, We will require a minimum of 5 working days’ notice in order to do so. If You fail to provide Us with a minimum of 5 days notice You may remain liable for all or some of the test fee and any late cancellation fees. In any event We accept no liability to You for any payments or expenses that You may incur in relation to Your driving and/or theory tests.

Other Provisions By taking bookings, providing certain information and documentation, and in processing payments, We and the Agent act on behalf of Your Instructor. No contractual liability arises between You and Us or the Agent under the agreement between You and Your Instructor. Neither the Agent nor We have and shall have any liability to You in relation to any injury, loss or damage arising from the use of the tuition vehicle or from the facts or omissions of Your Instructor or any other one of Our Instructors. Further, We will not in any event be liable for any losses relating to any business interests that You may have including but not limited to loss of profits, business, loss of opportunity or any business interruptions or delays that You may incur. This does not apply to any claim You may have for personal injury or death and nothing in these Conditions will affect Your statutory rights. We do not guarantee to provide or procure the provision of any of the services referred to in these Conditions if We are prevented from doing so in circumstances beyond Our reasonable control, including without limitations, the activities of civil government authorities, third party industrial disputes, internal industrial disputes where We have taken the reasonable steps to prevent the effects of such action on any of the services set out in these Conditions but have been unable to do so; acts of God, or severe weather conditions. We reserve the right to make reasonable changes to the services referred to in these Conditions and to these Conditions for any reason We deem necessary. Where We do make any such changes, We will give You reasonable notice of the changes. If as a direct result of such changes the services We provide to You are substantially varied to Your detriment, and where We are satisfied of the same, You may cancel Your agreement with Us by giving not less than 30 days’ notice in writing to Our address below. Any refunds that You may be entitled to will be dealt with in accordance with Our Refund Policy set out above. If any provision of these Conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal invalid, void, voidable, unenforcable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness, be deemed severable and the remaining provisions of these Conditions shall continue in full force and effect. Informing You about Products and Services If You have indicated Your agreement We may contact You by mail, telephone, fax, email or SMS/MMS to inform You of any goods, services or promotions that You may of interest to You. If You decide You do not wish to receive such information, please inform Us, but be aware that this will prevent You from receiving Our special offers and/or promotions. Data Protection Notice For the purposes of the Data Protection Act 1998, the data controller in relation to the information You supply is PASS N GO UK LIMITED (Company No: 7522816) Pinetree Centre, Durham Road, Birtley, Co. Durham DH3 2TD. We may use the information You provide for administration, marketing, customer services and profiling Your purchasing preferences. We do not sell, rent or exchange your personal information with any third party for commercial reasons. When You give Us information about another person, You confirm that they have authorised You to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. You have the right to ask for a copy of Your information (for which We will charge a reasonable fee to cover Our administration costs) and to correct any inaccuracies contained therein. Complaints Procedure If You have any concerns or complaints about any part of Your driving tuition which cannot be resolved with Your Instructor, please contact: PASS N GO on 0844 800 7876 Please note: We may record telephone calls for staff training and evidential purposes. Contact us: PASS N GO Driving School 0844 800 7876


How to use Your Track Record Your Track Record is a tool for you and your Instructor to keep a record of your theory and driving progress. It will help your Instructor to individually tailor your programme of lessons to suit you. So please make sure you bring it to every lesson.

Contents Welcome to PASS‘ N‘ GO

2

How to use Your Track Record

5

You can also use it as your driving lesson planner (see your Appointment Card on page 32) to make sure you never miss a lesson. But first of all, please make sure you complete your own and your Instructor’s details on page 2 & 3.

It’s all about teamwork

6

What you can expect from us

7

Eco-safe driving

8

The most important part of Your Track Record is the Instructor Assessment section. There are 50 driving skills you will need to master, each with five assessment levels. As you progress your Instructor will fill in the date and level reached for each individual skill. But remember levels can go down as well as up! When you’re both confident that you’ve mastered all of the required skills, your Instructor will arrange your Mock Test.

Show me - Vehicle safety check questions

10

Tell me - Vehicle safety check question

13

Your Instructor’s assessment

16

And once you’ve passed

21

Lesson Recaps

22

You’ll also find lots of useful tips and information on other products and services from PASS‘ N‘ GO on our website www.passngo.net

Notes

31

Your appointments

32

Terms & Conditions

35

www.passngo.net

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It’s all about teamwork So just who is that person sitting next to you? Over the course of your lessons you’ll find out quite a lot about them, and it’s their job to find out about you and what helps you learn. Our Instructors come from all walks of life, but whatever their background they’ve all got one thing in common - a passion for helping people pass their test.

PASS‘ N‘ GO Instructors have a friendly, patient approach to teaching. They believe the more you relax, the more you can learn. And if you enjoy your lessons, the chances are you’ll build up your confidence and your driving skills more quickly.

A great double act To make sure your road to becoming a driver is as smooth as possible, we try to match you up with someone you’re really going to click with. It’s your call We can’t make any promises, but we’ll do our best to meet your needs. Here are some of the things we can take into account when selecting your Instructor: • A different Instructor - if you’d like to try someone else, no problem. And no questions asked either. • Language - you might prefer to be taught in a language other than English. • Female Instructor - shouldn’t be a problem, we have female Instructors available. • Automatics - Instructors with automatic vehicles are available. Please note all PASS‘ N‘ GO Driving Instructors are self-employed and operate under a franchise from PASS‘ N‘ GO UK Ltd.

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What you can expect from us

6. Honour the full 60 minutes for each lesson, and multiples thereof, covering an introduction, the practical training and your debriefing.

PASS‘ N‘ GO Learner Charter

7. Always behave in a professional manner, and, while also having the authority to refuse or end a lesson early, abide by the law and not discriminate against any learner.

At PASS‘ N‘ GO our goal is to provide you with the highest standard of training, so you start your motoring independence as a competent and confident driver.You’re gaining a skill for life, not just being trained to pass.

8. Have the highest standards of personal conduct during the lesson, including:

Your PASS‘ N‘ GO Instructor will: 1. Recommend the very latest training methods and aids to help you study for your Theory and Hazard Perception Test. 2. Design a course of practical training to match your specific needs from your first lesson through to your Practical Test, moving on to motorway training, Pass Plus and advanced courses. 3. Provide relevant feedback during your lesson and, at the conclusion of each, record your development in Your Track Record. 4. Monitor your progress, advise and recommend the appropriate time to apply for your Practical Driving Test or, if necessary, reschedule a Practical Driving Test appointment. 5. Provide training on a one-to-one basis with no other learner driver in the car.

• Courteous and considerable service • Avoiding physical contact except in an emergency • Not smoke during any training. • Not use a mobile phone during any training. 9. Provide a presentable, modern, properly maintained, dual-controlled car on every lesson. 10. Always endeavour to be on time at the agreed meeting point, and be available for the full duration of the lesson booking, subject to unforeseen circumstances beyond his/her control. 11. Endeavour to give 48 hours notice should a lesson need to be rescheduled due to circumstances beyond his/her control. 12. Respond professionally to any worries or issues which you may have, trying to resolve them to your satisfaction or, if appropriate, offer the name of the PASS‘ N‘ GO Manager to whom the matter should ultimately be referred in writing.

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and eco-safe driving et’s all work together to protect our planet The main cause of global warming is the greenhouse gases, particularly carbon dioxide (CO2 ) which we produce by burning fossil fuels - by driving cars. We at PASS‘ N‘ GO Driving School can do our bit to protect the environment, and help you do yours, by promoting eco-safe driving.

Shrinking your carbon footprint - and passing your test The amount of carbon you produce in your car is mainly down to two factors: what you drive and the way you drive it. We can’t tell you which car to drive but one way we can help you to reduce your ‘carbon footprint’ when you’re driving is by developing your hazard perception skills. These skills, and the principles behind them, are now also an important part of your Driving Test. The Theory Test will often contain questions to check your knowledge. And the Practical Test now includes assessment of your ability to use the controls in a way that reduces your impact on the environment in your car.

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How to become an eco-safe driver.

It’s not just about how you behave on the road, it’s also about how you use your car.

Behind the wheel

Before you head off

• Always look out for potential hazards well beforehand, so that you avoid harsh braking, or acceleration and unnecessary stopping.

• Try to avoid journeys by car, walk, cycle or use public transport instead.

• Use the accelerator smoothly and, when appropriate, take your foot off the accelerator altogether to allow the momentum of the car to take you forward. • Stay within the speed limit. Driving at 70mph uses about 15% more fuel than at 50mph. • Use your gears selectively - you can sometimes even block change - and use the highest possible gear without making the engine struggle. • Use engine braking - with your foot fully off the accelerator the engine needs very little fuel, and will help slow the car down. • Use cruise control (if you have it) - keeping a steady speed consumes less fuel. • Avoid revving the engine when starting and if you’re stationary for more than a couple of minutes, like when stuck in traffic, switch it off. Five minutes of engine idling can use as much fuel as driving half a mile. • In hot weather try to use your air vents and windows rather than air conditioning, and park in the shade. • Always try to reverse into a parking space so that you can drive out of it easily. Lots of manoeuvring with a cold engine really guzzles fuel.

• Try car sharing, avoid rush hours and use park and ride schemes. • Plan your routes to avoid notorious hold-ups and road works. Sat Nav can stop you getting lost and driving further than you need. • Don’t carry any unnecessary weight - only travel with the things you need for your journey, not with a boot full of stuff you don’t. • Avoid heavy accessories and wide tyres that increase rolling resistance and use more fuel. • Remove roof racks and boxes if they’re not being used - they create more drag. • Have your car serviced regularly - so that it’s running at maximum efficiency. • Keep your tyres pumped up, as under-inflated tyres increase fuel consumption. Check them frequently and always before a long journey, and do it when they’re cold. You’ll learn more about the principles of eco-safe driving through the course of your lessons. And they won’t just help you to protect the environment, they’ll also help you to be a better, safer driver. www.passngo.net

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Show me Your examiner will ask you two questions regarding vehicle safety. There will be one ‘show me’ question and one ‘tell me’ question. For health and safety reasons, you won’t be required to demonstrate any of the under-the-bonnet checks in the test, just tell the examiner what needs to be done. These are the questions, along with our answers. No.

10

Show me

Date & Level

Answers

1

Show me how you would check that the power-assisted steering is working before starting a journey.

There are two easy ways to test the power steering is working. Firstly, start the engine and turn the steering wheel very slightly; if the power steering is working correctly, a small but noticeable movement will be felt. The second way is to turn the steering wheel just after moving off; the wheels should move with ease. If the steering feels heavy, then it’s not working properly.

2

Show me how you would check that the brake lights are working on this car. (I can assist you.) If you need to switch the ignition on, please don’t start the engine.

Press the footbrake pedal, make use of reflections in windows, garage doors or elsewhere, asking someone to help if necessary. As this is a ‘show me’ question, the examiner may check the brake lights for you. You may need to switch the ignition on; however, you should not start the engine.

3

Show me how you would check that the direction indicators are working.

Turn on the ignition. Switch on the left, then right indicators. A warning light on the instrument panel will flash, and there should be a ticking sound. Switch them off after the check.

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Key 1. Introduced - your Instructor will explain the answer. 2. Prompted - you will be able to answer the question with a little help. 3. Independent - you have learnt the correct answer.

Your Instructor will use the following assessment to measure your skills in respect of each question. But remember, levels can go down as well as up. No.

Show me

Date & Level

Answers

4

Show me how you would check that the horn is working (off road only).

Checking to see if the horn works is simple. You will be able to hear it when you press down on the control. You may need to switch the ignition on; however, you should not start the engine.

5

Show me how you would check the parking brake (handbrake) for excessive wear; make sure you keep safe control of the vehicle.

Press the footbrake pedal firmly. Demonstrate by applying the parking brake (handbrake) so that when it is fully applied it secures itself, and is not at the end of the working travel. You can tell it’s working correctly as it should hold the car securely.

6

Show me how you would clean the windscreen using the windscreen washer and wipers.

Operate the control to wash and wipe the windscreen. You may need to switch the ignition on; however, you should not start the engine.

7

Show me how you would set the demister controls to clear the windows effectively; this should include both front and rear screens

Check all the relevant dashboard controls, including fan, temperature, air direction/source and heated screen to clear windscreen and windows. The engine does not have to be started for this demonstration.

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Please refer to key on page 11. No.

Show me

Answers

8

Show me how you would switch on the rear fog light(s) and explain when you would use it/them. (There’s no need to exit the vehicle or start the engine.)

Operate the switch (turn on dipped headlights and ignition if necessary). Check that the appropriate warning light is on. Explain that the use of these lights is governed by law and is restricted to very poor visibility, i.e. less than 100 metres.

9

Show me how you switch your headlights from dipped to main beam and explain how you would know the main beam is on whilst inside the car.

Operate the switch (with ignition or engine on if necessary) and check the main beam warning light on the instrument panel.

10

12

Date & Level

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Tell me

Please refer to key on page 11. No.

Tell me

Date & Level

Answers

1

Open the bonnet, identify where you would check the engine oil level and tell me how you would check that the engine has sufficient oil.

Identify the oil dipstick. To check the level, the dipstick needs to be removed and wiped clean with a dry cloth. The dipstick should then be reinserted fully and removed again to see how much oil there is. It should be between the maximum and minimum marks.

2

Open the bonnet, identify where you would check the engine coolant level and tell me how you would check that the engine has the correct level.

Identify the coolant reservoir tank. It should be filled between the maximum and minimum markers. To add coolant, unscrew the radiator cap and top it up. This should only be done when the engine and radiator have cooled to avoid danger of scalding.

3

Open the bonnet, identify where the brake fluid reservoir is and tell me how you would check that you have a safe level of hydraulic brake fluid.

Identify the brake fluid reservoir.The level of fluid needs to be between the maximum and minimum markers. If the brake fluid regularly needs topping up, there may be a serious problem, so the car will need to be taken to a qualified mechanic.

4

Identify where the windscreen washer reservoir is and tell me how you would check the windscreen washer level.

Identify the windscreen washer reservoir. To refill it, flip open the cap and check that the level of liquid is up to the neck of the bottle, topping it up if necessary.

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No.

Tell me

Answers

5

Tell me where you would find the information for the recommended tyre pressure for this car and how tyre pressure should be checked.

The recommended pressures are given in the manufacturer’s guide. A reliable pressure gauge must be used, checking and adjusting the pressures when the tyres are cold, not forgetting the spare tyre. Remember to refit valve caps.

6

Tell me how you would check the tyres to ensure that they have sufficient tread depth and that their general condition is safe for use on the road.

The tyre tread depth can be checked using a gauge, Tyres must have a sufficient tread depth of at least 1.6mm of tread depth across the central 3/4 of the breadth of the tyre and around the entire circumference. A visual inspection should ensure that there are no cuts or bulges.

7

Tell me how you would check that the brakes are working before starting a journey.

Press your foot down on the brake pedal. The brakes should feel firm and not spongy or slack. It’s a good idea to test the brakes just after moving off. They should adequately stop the car without pulling to one side. If they don’t feel firm, have them checked by a qualified mechanic.

8

Tell me how you would check that the headlights and tail lights are working. (No need to exit the vehicle.)

Operate the headlight switch (turn on ignition if necessary), then walk round the vehicle. (Because this is a ‘tell me’ question, there is no need to physically check these lights.)

9

Tell me how you would make sure your head restraint is correctly adjusted so it provides the best protection in the event of a crash.

The head restraint should be adjusted so the rigid part of the head restraint is at least as high as the eyes or top of the ears, and as close to the back of the head as is comfortable. N.B. Some restraints might not be adjustable.

Tell me how you would know if there was a problem with your anti-lock braking system.

A warning light on the dashboard should illuminate if there is a fault with the anti-lock braking system. You would need to take the car to a qualified mechanic if this happened.

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Date & Level

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A. Oil filler cap. B. Oil check (dipstick). C. Brake fluid. D. Engine coolant. E. Windscreen washer fluid.

E

D

C

A

B

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Your Instructor’s assessment

4

Moving off safely

5

Moving off at an angle

There are 50 driving skills, each with five assessment levels. Your Instructor will introduce each skill appropriate; there is no set order. But bear in mind levels can go down as well as up. Assessment levels 1. Skill introduced 2. Skill carried out under full instruction 3. Skill carried out when prompted 4. Skill carried out with minimal prompts 5. Skill carried out without prompts

16

1

The cockpit drill

6

Moving off uphill

2

Use of car controls and instruments

7

Moving off downhill

3

Controlling the clutch

8

Changing gear

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Steering

14

Acting on signs and signals

10

Stopping normally

15

Turning left

11

Controlled (emergency) stop

16

Emerging left

12

Mirror vision use

17

Turning right

13

Giving signals

18

Emerging right

9

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18

19

Approaching Crossroads

24

Level crossings

20

Speed on approach

25

Keeping space either side

21

Roundabouts

26

Following traffic

22

Complex junctions

27

Keeping pace with traffic

23

Pedestrian crossings

28

Meeting traffic

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Crossing traffic

34

Lane discipline and positioning

30

Overtaking

35

One-way systems

31

Awareness and planning - towns

36

Dual carriageways

32

Anticipate

37

Eco-safe driving

33

Awareness and planning - country roads

38

Night driving

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20

39

Bad weather

45

Turn in the road

40

Commentary driving

46

Reverse parking

41

Reversing in a straight line

47

Reverse into a bay

42

Sharp left reverse

48

Independent Drive

43

Sweeping left reverse

49

44

Reverse to the right

50

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And once you’ve passed... Successfully complete Pass Plus and save on your car insurance

As well as helping to make you a safer and more confident driver, Pass Plus could also save you up to 30% on your insurance. Come renewal time, just show your certificate to the insurer.

Pass Plus is a programme of six modules, over a minimum of six lessons, specially designed by the Driving Standards Agency (DSA) for the newly qualified driver. You’ll get further expert instruction on specific elements of driving and learn a wider range of skills to better prepare for the conditions you’ll face on the road. And there’s a good chance you can take the Pass Plus course with your current Instructor. The six Pass Plus modules are: - Town driving - All-weather driving - Out-of-town driving - Dual carriageways - Night driving - Motorway driving There’s no test - you just reach the required standard in each module and your Instructor dates and signs it off. After you’ve successfully completed all six modules, the form is sent to the DSA, who will award you a certificate.

For more information about PASS PLUS scheme please contact PASS‘N‘ GO on 0844 800 7876

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Cockpit Drill

Get in and close the door. Check the parking brake is applied.

Are all the doors closed?

Parking Brake

Adjust seat: can you reach and use the controls easily and comfortably? HEAD RESTRAINT!

Seatbelt on.

Adjust the mirrors.

Clutch pedal UP (engaged)

Foot Controls

Enough fuel?

Clutch pedal DOWN (disengaged)

Accelerator Pivot your right foot between gas and brake. Only use when vehicle has stopped. To apply: push in the button and pull up, release the button. To release: pull the lever up slightly and then push in the button before lowering the lever. Avoid wearing the ratchet! In some vehicles the parking brake is operated by an additional foot pedal.

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Footbrake

Clutch

CLUTCH

CLUTCH

GEAR BOX

GEAR BOX

Automatic transmission Only operate with your left foot.

No clutch pedal to operate.

DRIVE WHEELS

DRIVE WHEELS


Steering

TURNING RIGHT

Hold the wheel at ‘ten to two’ or ‘quarter to three’ position. Use the ‘Pull-Push’ method. Never take both hands from the wheel when the car is moving.

Gears Which gear is most powerful? Speed ranges overlap allowing minimal engine strain and increased fuel economy. How do you know when to change gear?

TURNING LEFT

GEAR LEVER IN NEUTRAL

Mirrors

- PARK - REVERSE - NEUTRAL - DRIVE

GEAR { LOW LOCK

PALM THE LEVER

What are blind spots?

INTERIOR: FLAT GLASS

EXTERIOR: CURVED GLASS Use well before any manoeuvre (any change of speed or direction). Use the mirrors-signal-manoeuvre (MSM) routine. MSM means checking your mirrors well before signalling and doing both in good time before making your move. Check mirrors before: Signalling - Moving off - Changing direction to overtake, turn left or right or change lane - Slowing down or stopping - Opening your car door.

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Moving Off PREPARE: Find the bite point.

Use the MSM routine. Safe, legal and convenient?

Normal Stops Which mirrors?

OBSERVE: Use mirrors and look all round to check blind spots. Use progressive braking method. Once stopped, secure the vehicle with the parking brake and select neutral. Make sure the indicator signal is cancelled.

SIGNAL: If necessary.

Left Turn

Right Turn

Use MSPSL Check interior and left mirrors Give an indicator signal Position about a metre from the kerb Slow down in good time L Select appropriate gear Look into the side road S

Use MSPSL Check interior and right mirrors Give a signal L Position as close to the centre of the road as is safe

Slow down in good time Look into the side road

Ready to release parking brake.

P

S

Select appropriate gear P

Give priority to approaching traffic S

Remember your final safety check!

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How should you deal with pedestrians and cyclists?

S

How do you judge your point of turn?

M

How do you judge it is safe to turn?

M


Hazard Routine – MSPSL

Emerging at T-junctions

You know this routine as Mirrors – Signal – Manoeuvre! A manoeuvre is any change in position or speed so M-S-M becomes:

As you come to the end of a road ask yourself: Is the junction open or closed? Who has priority? Use MSPSL on approach. Scan left and right as you approach the junction to build up a picture of the traffic flow and other hazards in the main road. Your zone of vision will get wider as you approach the end of the road. The diagram on the right shows that you will not be able to decide if it is safe to emerge until your eye line is level with any obstructions. Where your line of sight is restricted: Edge forwards by using clutch control (peep and creep). Lean forwards in your seat so the front of the car doesn’t need to stick out so far. Beware of emerging left whilst looking right!

Mirrors: Check position/speed of following traffic. Act sensibly on what you see! Signal: Ask yourself “Will a signal help others?” If you need a signal, give it in good time. Position: If necessary, steer to a new road position in good time so that others can anticipate what you intend to do. Speed: Slowing down, ease off the accelerator or brake. If you need to speed up, accelerate smoothly. If needed, change gear for greater control. Look: Look well ahead. Assess the situation. Decide on what you need to do. Act promptly on your decision to wait or proceed.

Emergency Stop

Keep a firm grip on the steering wheel. Brake firmly and promptly. Steer if needed to avoid collision! Clutch down just before stopping. Once stopped, apply parking brake, select neutral. When clear, take a good look round before moving off again. If you cause a skid by breaking too harshly: Ease the pressure on the brake pedal. Steer to straighten the car.

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Crossroads

Roundabouts

Early identification is important, look out for signs and crossing traffic. Use MSPSL on approach. Assess priority and approach accordingly. Unless road layout or markings dictate otherwise, follow the normal rules for positioning. Remember that traffic approaching from your right or left may not realise the junction is a crossroads. If you and an approaching driver are turning right, turning offside to offside is safer because you have a better view.

When conditions dictate (e.g. spac is limited) turn nearside to nearside. Take care your view will be restricted.

Designed to help free flow of traffic. Give priority to traffic on your right. Unless road layout, markings or traffic flow dictate otherwise, follow the normal rules for positioning: Turning left; approach in the left lane and signal left. Going ahead; approach in the left lane without signalling. Check mirrors and give a left signal after passing the exit before the one you want. Turning right; approach in the right lane and signal right. Check mirrors and give a left signal after passing the exit before the one you want. If there are three or more lanes on approach and through the roundabout, be guided by road signs and markings. Exercise lane discipline in the roundabout: Make good use of mirrors before changing lanes.

The same rules apply to mini-roundabouts. Remember that there is less time and space to act.

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Pedestrian Crossings These can be uncontrolled (e.g. Zebra) or controlled (e.g. Puffin). Use MSPSL on approach: Look ahead and to the sides of the crossing and anticipate the actions of pedestrians. You must give priority to pedestrians who have stepped on to a zebra crossing. At controlled crossings, obey the traffic lights or signals given by the traffic controller (police or school crossing warden). What precautions should you take when stopped at a crossing?

Meeting Traffic When a road is narrowed by an obstruction, a chicane or parked vehicles you will need to deal with approaching traffic safely. Use MSPSL as you approach the hazard. Assess the gap and ask yourself: Who has priority? How much clearance do you need? If you need to stop how far back should you be? It is important to check mirrors: Following traffic needs warning if you are slowing or stopping. It is no good stopping if following traffic will prevent the approaching driver coming through. Plan ahead!

Pelican crossings have a flashing amber phase – what does this mean? How would you recognise a Toucan crossing/an equestrian crossing? How should you deal with crossings which have a central island?

Overtaking This can be a dangerous manoeuvre. Take note of road signs and markings. Ask yourself: Is it safe and legal to proceed? You will need to use the MPSL MSM routine several times before and during the manoeuvre: Position far enough behind the target vehicle to be able to see clearly ahead. How can you get a reserve of power? What should you do if a following vehicle starts to overtake before you? Give a signal to advise following traffic, approaching traffic, and the driver of the target vehicle. Don’t cut back in too soon! If in doubt, don’t overtake!

M S M L S P M

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Turning in the road

Left Reverse

Select a safe and legal place. Do not cause inconvenience to others. Look through the rear window whilst reversing! Assess camber. Check mirrors and look all round – give priority to others. Use clutch control to move slowly. Steer briskly. A – B : Steer briskly to full right lock. A metre from the kerb turn the steering to the left. Stop and apply parking brake if needed. B – C : Select reverse gear. Check mirrors and look all round. Steer left as you reverse. A metre from the kerb, look over right shoulder and turn the steering to the right. Stop and apply parking brake if needed C – D : Select first gear, C check mirrors and look all around. When clear steer to opposite side of road – B check mirrors and drive on if safe. Avoid bumping the kerbs. Give priority to approaching A vehicles.

A – B : Use MSPSL on approach to junction. Look into the side road to check it is clear and safe. Stop 2 - 3 car lengths past the junction. B – C : Select reverse gear. Check mirrors and look all round. Reverse slowly to point of turn. Check mirrors and all round again before steering left – the front of your car will swing out. Follow the line of the kerb. Look well back into the side road to judge position. Stop reasonably close to the kerb and far enough back to be able to position correctly again for B a right turn. If you misjudge and bump the kerb, what should you do? How should you deal with approaching or emerging traffic?

C

A

D

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Right Reverse

Parallel Parking

A – C : Use MSPSL on approach to junction. Look into the side road to check it is clear and safe. Check mirrors at B and signal to cross to right hand side of road. Stop 2 – 3 car lengths past the junction. C – D : Select reverse gear. Check mirrors and look all round. Reverse slowly to point of turn. Check mirrors and all round again before steering right – the front of your car will swing out. Follow the line of the kerb. Look well back into the side road to judge position. Stop reasonably close to the kerb and far enough back to be able to position correctly again for a left turn. When would you see ‘right reverse’? How should you deal with approaching or emerging traffic?

Use MSPSL on approach to space. Stop parallel with and slightly ahead of target vehicle. C

D B

A

Bay Parking Take car in car parks – pedestrians are about. Find a suitable bay. You can reverse in either to the right or the left. You can position at an angle to the bay. This will make it easier to judge position, steer in and see between vehicles either side of the bay. Use mirrors and check all round for other traffic and pedestrians. Keep tight control of the clutch. Move slowly, steer briskly. Park centrally between the marked lines.

Select reverse gear, check mirrors and look all round. Move slowly to point of turn (when the back of your car is level with the beginning of the space). Check mirrors and look all round before steering left, aiming for the middle of the space. When you have a good angle, straighten the wheels. Approaching the kerb, check the front of your car will clear the vehicle ahead then steer briskly right to bring the front in. Straighten the wheels as you get parallel to the kerb. If necessary, pull forwards to park centrally in the gap. Secure the car with the parking brake. What should you do if you misjudge your position?

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Notes Use the following pages for any notes you or your Instructor would like to make about your private practice between your PASS‘ N‘ GO driving lessons.

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Your appointments Cancellation policy Please remember I require 48 hours notice if you wish to cancel a lesson. Otherwise the lesson fee will be charged in full. Day

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Date

ÂŁ

Hours

Time from

Time to

Instructors Signature

Customers Signature


Day

Date

ÂŁ

Hours

Time from

Time to

Instructors Signature

Customers Signature

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Day

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Date

ÂŁ

Hours

Time from

Time to

Instructors Signature

Customers Signature


PASS‘ N‘ GO Learner Driver Terms & Conditions Interpretation In these conditions (“Conditions”) “We”, “Us” or “Our” means PASS N GO UK LIMITED (The) (company registration number: 7522816) and “You” or “Your” means the customer. You must read these Conditions in full as they set out to complete Terms upon which We have agreed to provide, and You have agreed to Obtain, driving tuition from Us. We and Your Instructor reserve the right to charge for any lessons Affected by Your failure to comply with any of these Conditions. About Your Instructor Your Instructor is one of Our self-employed franchisees whose relationship with Us is governed by a franchise agreement, No contractual liability shall arise or subsist between You and Us, However We will endeavour to assist You with Your requirements. Our instructors are licensed to carry on business as driving Instructors and have obtained such licenses from the Department of Transport. Driving Tuition Driving tuition is only available to persons: 1. Aged 17 and over (16 and over if disabled); 2. Who hold valid UK provisional driving licence (“licence”); and 3. Who are legally entitled to drive in the UK. If You take driving lessons, it is Your responsibility to ensure that You have the appropriate licence and the licence must be presented to Your driving instructor prior to the commencement of Your tuition. Your Instructor reserves the right to refuse to provide You with tuition or to cancel any lessons You have agreed to or booked, If You fail to provide him/her with the licence prior to Your first lesson. Your tuition is governed by a contract between You and Your Instructor. Accordingly, You and Your Instructor are responsible for arranging the date, and time, pick up location and duration of Your lesson. Your Instructor will: 1. Provide You with driving/theory tuition at the hourly rate communicated to You from time to time; 2. Recommend what are, in their opinion, the most appropriate training methods and aids to help You study for Your theory and hazard perception test; 3. Design a course of lessons to match Your specific driving and learning needs from Your first lesson right through to Your practical test; 4. Provide You with driving/theory lessons which will last two hours or such other duration as You and Your Instructor will agree in advance; 5. Provide a presentable, modern, properly maintained and dual controlled PASS N GO branded car for each lesson; 6. Also recommend where appropriate, advanced courses to help You develop Your skills for: motorway driving, driving in extreme weather conditions and the Pass Plus: 7. Give You relevant feedback during Your lessons and record Your development in your PASS N GO track record at the end of each lesson; 8. Monitor Your progress, advise and recommend what is, in their opinion, the appropriate time to book Your mock practical test and once it has been agreed between you both, Your instructor will apply for Your practical driving test and where required, they will advise whether it should be subsequently rescheduled; 9. Provide training on a one-to-one basis with no other learner in the car. 10. Honour the full time booked for each lesson, which should include an introduction, practical training and a debrief at the end of Your lesson; 11. at all times conduct themselves in a professional manner including: • being courteous and considerate to You • avoiding physical contact except in an emergency • not smoking during Your lessons • restricting mobile phone use to emergencies or directly for Your benefit; 12. Reserve the right to cancel a lesson or finish a lesson early on the grounds of road safety; 13. Not discriminate against You and will always abide by the law; 14. Endeavour to be on time at the agreed pick-up point and be available for the full duration of the lesson booking, subject to any unforeseen circumstances beyond their control; 15. Endeavour to give You 48 hours notice should a lesson need to be rescheduled; 16. Respond professionally to any worries or issues that You may have and try to resolve them to Your satisfaction. If appropriate, they will give You the name of the PASS N GO manager to whom You can refer the matter. If Your Instructor is for whatever reason unable to comply with their obligations to You, both We and Your Instructor reserve the right to arrange for an alternative PASS N GO Instructor to provide You with some or all of Your driving/theory tuition. If We or Your Instructor are unable to arrange for an alternative Instructor to provide Your driving tuition, or in the event of a mechanical breakdown of the vehicle in which You have been learning to drive, or for any other reason, the Instructor reserves the right to rearrange Your lessons for a time convenient to both You and the Instructor. Intensive Driving Courses You must give Us a deposit when making a (Booking Date) for an intensive driving course Your deposit is non refundable. You must pay the remaining balance to Your Instructor on the first lesson of Your driving course. You will then be fully committed to completing the course and You will not be able to receive a refund. Your Intensive driving course must be completed within four weeks from the date of

Your first lesson, the 48 Hour cancellation notice does not apply to any of Our Intensive driving courses, if You cancel any of Your lessons then these lessons will be deducted from the lessons remaining. If there is any evidence of You being under the influence of drink or drugs then Your Instructor reserves the right to terminate Your Intensive Driving Course with immediate effect and You will not be entitled to a refund. Any abusive, offensive or other such conduct will not be tolerated and the course may be terminated. If You don’t make progress as expected Your Instructor will advise You whether Your test should be rescheduled. If You are not test ready then Your Instructor holds the right to refuse the use of the vehicle in attempting the practical test and will instead recommend a more practical length of course best suited for You. Due to driving test availability and any circumstances beyond Our control it may be necessary for Us to reschedule Your test in order to fit in with other arrangements and Our booking process. Your test will be arranged for the end of Your course. Your test will be booked at our nominated test centre. You must not change or cancel the test without notifying Us first. Lesson Cancellation Policy You must give Your Instructor 48 hours notice if You wish to cancel or rearrange Your lesson, other wise You will be liable for 100% of the lesson fee. Where You have pre-paid for any lesson but fail to attend or provide the Minimum Notice, You will still be liable for the Lesson fee. Insurance Your Instructor will carry the appropriate motor insurance should You be involved in a collision as a learner driver whilst in control of driving the Instructor’s tuition vehicle. Price Changes We reserve the right to change the price of all Our learner driver products including all tuition, at any time. Non-Block Booked Tuition The price of lessons that have not been pre-paid (as part of a block booking consisting of a minimum 10 hours worth of tuition time (“Block Booking”) may be changed at any time. You will receive prior notice of any price increases. Block Booked Tuition The cost of Block Booked tuition is based on the lesson price in force at the time that the booking is made and will be honoured for a period of 6 months from the date of the booking. If You fail to use a minimum of 50% of Your Block Booked tuition within the first 6 months of the booking date, We reserve the right to increase the price of any unused tuition time. Special Offers We also reserve the right to introduce special offers from time to time in respect of both Our On the Road and Off the Road products together with any other products that we may decide. Such offers will not affect the price of Block Bookings unless it is expressly stated within the offer. Payment You must pay for Your good(s) and/or lesson(s) in advance using one of the following methods: • payment via credit or debit card by telephoning Our Customer Service Contact Centre on 0844 8007876 • payment via credit or debit card online at www.passngo.net • payment via PayPal online at www.passngo.net • payment via cheque made payable to Your Instructor • payment via cash made to Your Instructor Where You make any payments directly to Your Instructor or any of Our Instructors it is Your responsibility to ask for and obtain appropriate receipts or other proofs, in relation to all payments You make to Your Instructor or any of Our Instructors. Where We are able to, We will endeavour to assist with any discrepancies in payments You have made without ever accepting liability for the same. Learner Driver Tuition - Refund Policy PLEASE NOTE: Due to the nature of Our Intensive Driving Courses Your deposit will be non refundable When You have paid the remaining balance for Your course You will Not be able to receive a refund. No refund is payable where a period 12 months has elapsed since Your last lesson. Where it is possible to do so, where We agree to refund You any amounts, We will do so using the same method You used when You made the payment. If for any reason We are unable to refund You using the same method with which You paid, We reserve the right to refund You by any other method We deem appropriate. We may request additional information from You to confirm Your identity in order to comply with the Money Laundering Regulations 2007; We will also use this information to ensure adherence to Our Merchant Operating Instructions for card collection facilities. Please note: refunds may take up to 28 working days to reach You or Your account. Learner Driver Products - Returns/Refund Policy You may cancel Your order for any goods that You purchase from Us without penalty by returning the unused and undamaged goods within 10 days of Your purchase. All goods that You wish to return must be in the same condition in which they were supplied to You and in their original packaging. If any of the goods You receive are damaged or faulty on receipt, You must inform Us within 48 hours of receipt and where it is possible, We will provide You with replacements of any goods which are faulty or damaged. If We are unable to replace such goods, We will notify You and You will be entitled to a refund.

You will not be entitled to a refund or replacement of the goods if: 1. any goods that You return to Us are in Our opinion used, damaged or not within their original packaging; or 2. You decide You no longer want the goods and do not return them within 10 days of Your purchase; or 3. You fail to inform Us of any faulty or damaged goods within 48 hours of receiving them. Postage and Packaging (P&P) is non-refundable. Test Fees The Driving Standards Agency (DSA) determines the Theory and Practical test fees. If You would like Us to book Your test on Your behalf, We will be happy to do so and will charge a non-refundable booking fee for doing so. The booking fee will cover any administrative costs that We may incur. If You wish to cancel or rearrange a test that We have booked with the DSA on Your behalf, We will follow the DSA cancellation procedure as set out on the DSA website at http://www.dsa.gov.uk. Currently the DSA cancellation procedure states that You can cancel or rearrange Your test providing You give at least three clear working days’ notice. If You require Us to arrange a cancellation or rearrange any driving or theory test on Your behalf, We will require a minimum of 5 working days’ notice in order to do so. If You fail to provide Us with a minimum of 5 days notice You may remain liable for all or some of the test fee and any late cancellation fees. In any event We accept no liability to You for any payments or expenses that You may incur in relation to Your driving and/or theory tests. Other Provisions By taking bookings, providing certain information and documentation, and in processing payments, We and the Agent act on behalf of Your Instructor. No contractual liability arises between You and Us or the Agent under the agreement between You and Your Instructor. Neither the Agent nor We have and shall have any liability to You in relation to any injury, loss or damage arising from the use of the tuition vehicle or from the facts or omissions of Your Instructor or any other one of Our Instructors. Further, We will not in any event be liable for any losses relating to any business interests that You may have including but not limited to loss of profits, business, loss of opportunity or any business interruptions or delays that You may incur. This does not apply to any claim You may have for personal injury or death and nothing in these Conditions will affect Your statutory rights. We do not guarantee to provide or procure the provision of any of the services referred to in these Conditions if We are prevented from doing so in circumstances beyond Our reasonable control, including without limitations, the activities of civil government authorities, third party industrial disputes, internal industrial disputes where We have taken the reasonable steps to prevent the effects of such action on any of the services set out in these Conditions but have been unable to do so; acts of God, or severe weather conditions. We reserve the right to make reasonable changes to the services referred to in these Conditions and to these Conditions for any reason We deem necessary. Where We do make any such changes, We will give You reasonable notice of the changes. If as a direct result of such changes the services We provide to You are substantially varied to Your detriment, and where We are satisfied of the same, You may cancel Your agreement with Us by giving not less than 30 days’ notice in writing to Our address below. Any refunds that You may be entitled to will be dealt with in accordance with Our Refund Policy set out above. If any provision of these Conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal invalid, void, voidable, unenforcable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness, be deemed severable and the remaining provisions of these Conditions shall continue in full force and effect. Informing You about Products and Services If You have indicated Your agreement We may contact You by mail, telephone, fax, e-mail or SMS/MMS to inform You of any goods, services or promotions that You may of interest to You. If You decide You do not wish to receive such information, please inform Us, but be aware that this will prevent You from receiving Our special offers and/or promotions. Data Protection Notice For the purposes of the Data Protection Act 1998, the data controller in relation to the information You supply is PASS N GO UK LIMITED (Company No: 7522816) Pinetree Centre, Durham Road, Birtley, Co. Durham DH3 2TD. We may use the information You provide for administration, marketing, customer services and profiling Your purchasing preferences. We do not sell, rent or exchange Your personal information with any third party for commercial reasons. When You give Us information about another person, You confirm that they have authorised You to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. You have the right to ask for a copy of Your information (for which We will charge a reasonable fee to cover Our administration costs) and to correct any inaccuracies contained therein. Complaints Procedure If You have any concerns or complaints about any part of Your driving tuition which cannot be resolved with Your Instructor, please contact: PASS N GO on 0844 800 7876 Please note: We may record telephone calls for staff training and evidential purposes. Contact us: PASS N GO Driving School 0844 800 7876

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Stopping the carnage Caring for the victims. PASS‘ N‘ GO Driving School proudly supports ‘Brake the road safety charity’. Please visit their website and see the good work they’re doing and why not join in.


Pass N Go Student Booklet