Value For Money “Committed to giving you the best value for your money”
ne of our commitments to you as tenants is that we will show how we provide value for money.
We do this in our annual Value for Money Statement, which is now available to view online at www.ongo.co.uk. In 2015/16, the Government announced social rents were to fall by 1%. Whilst this was good news for some tenants, it meant that we would lose millions of pounds that we had planned for. We were determined that this couldn’t affect the level of service we provide so we had to have a big rethink to see where we could make savings. By the end of 2015/16 we managed to make over £3million of savings, by renegotiating contracts, restructuring teams and reducing the number of staff in some areas.
Director of Resources, Erika Stoddart, said: Providing value for money is essential for every successful business. It is especially important for us as every penny we can save or grant we can win means we have more to reinvest into things that help people and improve communities – things like the training schemes we run, tackling loneliness of older people, or building the recent pirate play park in Barton.
We also compare ourselves against 35 other similar housing associations to make sure we are performing well. It is our aim to always be at the top for customer satisfaction but delivering services at below average cost. In some areas, such as carrying out home repairs and major improvement work, plus neighbourhood services, we provide some of the best value and our customer satisfaction is higher than most. But while customer satisfaction is also high for our housing management services, we have taken action to reduce costs further.
One area we always perform well in is the extra value we bring to neighbourhoods – often known as social value – which is not surprising because our promise is to put back into local communities. If you would prefer a printed copy of the statement sending to you, please call us on 01724 279900.
We work hard with tenants, especially members of our tenant group Community Voice, to try and provide the very best services we can in the most cost-effective and efficient way. They come up with some great ideas as to how we can continue to make efficiencies but still deliver what tenants need.