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Question 1. Question : (TCO 5) A company whose structure, policies, and capabilities allow employees to respond quickly to customer needs and changes in the business environment is termed as a(n) _____. Student Answer:
hyperspecialized organization formal organization umbrella organization mechanistic organization
Question 2. Question : (TCO 5) Which of the following chain-of-command systems was developed to address the need to combine specialization with management control? Line organization Line-and-staff organization Agile organization Formal organization Informal organization
Question 3. Question : (TCO 5) _____ is defined as a pathway for the flow of authority from one management level to the next. Span of management
Span of control Departmentalization Network structure Chain of command
Question 4. Question : (TCO 5) The number of workers who report directly to a manager is called the manager's _____. chain of command functional structure divisional structure span of management task force
Question 5. Question : (TCO 5) _____ proposed a model that divides motivational forces into satisfiers ("motivators") and dissatisfiers ("hygiene factors"). Douglas McGregor Abraham Maslow David McClelland Frederick W. Taylor Frederick Herzberg
Question 6. Question : (TCO 5) Justin M. Brown, the operations manager at Vernon Manufacturing Company, formulated a strategy to motivate the firm's employees. Justin addressed employeesâ€™ dissatisfaction by increasing their salary and incentives; he employed several industrial counselors to help employees deal with work-related stress; and improved the health insurance plan provided to employees. He also motivated employees by providing greater opportunity for advancement,
recognizing employees who perform well and giving employees greater responsibility to foster a sense of achievement in them. Justin's measures are based on which of the following approaches? McClelland's three-needs theory Theory X Theory Y Herzberg's two-factor theory Scientific management
Question 7. Question : about expectancy theory?
(TCO 5) Which of the following statements is true
Expectancy theory focuses more on the specific forces that motivate employees and less on the process they follow to seek satisfaction in their jobs. Expectancy theory suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. Research into expectancy theory has led to thinking about the broader concept of organizational justice, or perceptions of fairness in the workplace. Expectancy theory identifies four primary drives that underlie all motivation. Expectancy theory states that the effort employees will put forth depends on their beliefs regarding the rewards that the organization will give in response to that performance.
Question 8. Question : (TCO 5) _____ suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. Maslow's hierarchy Herzberg's two-factor theory David McClelland's three-needs theory Expectancy theory Equity theory
Question 9. Question : suggests that _____.
(TCO 5) The goal-setting theory of motivation
setting goals is unrelated to motivation in most employees setting goals is an effective way to motivate employees managers, not employees, need to set goals collaborative goal setting can undermine managerial authority employees should set their own goals without input from managers
Question 10. Question : (TCO 5) K.M. Retailers, an international consumer products retail chain, gives preference to women and minority-owned suppliers and subcontractors. The firm hires a large number of employees from ethnic minorities and the human resource department keeps the interests of these groups in mind while framing company policies. In this example, K.M. Retailers uses which of the following strategies? Job enrichment Ethnocentric policies Decentralization Deregulation Diversity initiatives
Question 11. Question : (TCO 5) Which of the following acts prohibits any form or testing that can be construed as a pre-employment medical examination? The Taft-Hartley Act The Landrum-Griffin Act The Wagner Act Americans with Disabilities Act Fair Labor Standards Act
Question 12. Question : (TCO 6) _____ refers to the efficiency with which an organization can convert inputs to outputs. Student Answer:
Sustainability Security Capacity System value
Question 13. Question : of just-in-time systems?
(TCO 6) Which of the following is the main purpose
Disintermediation of distribution Bettering work scheduling Strategic analysis Capacity improvement Better inventory management
Question 14. Question : (TCO 6) Jass Glass Studio has been hired to make a church window. A church hires the company to make ten windows based on a design provided by the church. This is an example of _____. mass production batch production customized production mass customization standard production
Question 15. Question : (TCO 6) The manufacturing approach in which part of the product is mass produced and the remaining features are customized is known as _____. batch-of-one production mass production customized production mass manufacturing mass customization