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July 1, 2015 O’Fallon Weekly

Local Small Business Profile

Name: Todd Hancock Business: Hancock Irrigation Services, Inc Phone: (618)589-9321 Website: and like us on Facebook Year Started: I started this business in December 2014; however, over the past ten years, I have installed, repaired and maintained residential and commercial systems, learning the business from the ground up. I worked as an installer and maintenance technician, learning every aspect of ground irrigation systems while working for another irrigation company. After several years of intense training and experience, I became co-owner of an Irrigation Company concentrating on the business end, while continuing to work face-to-face with my customers and maintaining my expertise as an installer and service provider. Coming full circle, I have now formed my own company that will ensure your irrigation needs are professionally met in a way that is mutually beneficial to every customer. Can you tell us a little more about your business and what products and services you offer? We are a specialized business concentrating only on installing, maintaining, and repairing new and existing irrigation systems. With that focus, we strive to provide unmatched quality and


Hancock Irrigation brings life to your lawn

workmanship in all aspects of irrigation services from design, installation, spring start-ups, summer system checks to annual winterization. Along with customer pleasing service, we use the highest quality products such as PVC Pipe instead of Poly, individual valve boxes, bigger and heavier gauge wire and larger capacity controller in case the customer wants to add additional zones later. These are just a few examples of the quality provided to the customer. We don’t want to have to come back in a year to repair a system that was just installed, costing the customer more, just because lesser quality products were used. In fact, a percentage of our business is repairing systems that were not installed by our company. We have built our business on performing the job right the first time. For existing systems, in the Spring we “start up” the system. Our process is to come out, inspect your system and if everything is working correctly, we charge one flat fee. If we do find a problem that requires additional work, the customer will be notified and approve any additional work/costs before the work is started. With repairs to existing systems, the process is the same. For new installations, I personally meet with each customer, assess their needs, and together we will determine what the best way is to meet those needs to include installing “drip” systems for your

flower beds. Before any work is accomplished, a proposal is written, sent for the customer’s review, and, if agreed, signed by both parties. Many times, we provide several options for the customer in the form of a proposal. That way, they have options to include design of the installation and cost. Our goal is to ensure that the customer is fully satisfied with the finished product. At the customer’s request we can come out anytime between your sprinkler spring opener and fall winterization and adjust your system. As winter approaches, it is necessary to prepare your irrigation system for the cold weather before it freezes. What motivated you to open your own business? After graduating from Lincoln College and going on to Western Ill University, I knew that whatever I did, I wanted it to be in my hometown. I am a lifelong resident of O’Fallon/Shiloh and a 2014 inductee into the O’Fallon High School Walk of Fame. I knew I wasn’t fit for a “desk” job – love the outside and wanted a profession that would allow me to be outside. After learning the “irrigation” business, I also knew I wanted to establish a business where I could interact with people and provide unmatched quality and workmanship in all aspects of the irrigation business. I am proud to represent my community Any suggestions for someone interested in

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opening a new business? Do not underestimate the time, effort, and money it requires to start a new business from the ground up. First, you absolutely have to love what you do –you will be devoting most of your time to every aspect of the business in order to make it a success. Second, you must be prepared to make sacrifices. By that I mean, you will be working weekends and, when not physically working, thinking about the next step in the process. Third, there will be changes along the way – you won’t get everything right the first time. Don’t be afraid of

Hancock Irrigation Owner Todd Hancock standing in front a house in which he just installed an irrigation system. (Submitted photo)

change. And, finally, you must have a strong support system and excellent employees to ensure the

highest quality of work. In the end, however, if you are doing what you love, it is all worth it.

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O'Fallon Weekly - July 1, 2015