Impact Report 2022 - 2023

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2022-2023

IMPACT REPORT Housing & Residence Life

Love where you live.


2022-2023 IMPACT REPORT

Love where you live. I am thrilled to welcome you to our Housing and Residence Life Impact Report. It is with immense pride and gratitude that I share the remarkable journey we have undertaken during the past year. Our commitment to providing exceptional living experiences to our students remains unwavering, and I am honored to serve as your Executive Director in this endeavor. In these pages, you will discover how our team's passion, hard work, and innovation have contributed to the growth, well-being, and personal development of our students. Throughout the report, you will find data supporting our impact, from fostering a sense of community to ensuring the safety and comfort of our residents. We have embraced challenges and transformed them into opportunities, all while staying true to our mission and vision. I encourage you to delve into the pages ahead and explore the many ways we have made a difference in the lives of our residents. Together, we are building not just places to live but also spaces to grow, learn, and thrive. Thank you for entrusting us with the responsibility of creating a home away from home for our students.

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With Monarch pride, ,

Richard E. Clark Executive Director


Table of Contents

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04

05

WELCOME, VISION, AND MISSION

DEPARTMENT GOALS

18

20

LIVINGLEARNING AND THEME COMMUNITIES

OUR DEPARTMENTS

22

24

ON-CAMPUS PARTNERS

OUR TEAM


2022-2023 IMPACT REPORT

WELCOME Housing & Residence Life (HRL) services approximately 5000 residents in 13 residential communities. As a resident, your housing experience is of utmost importance to us.

VISION Housing & Residence Life is a place to discover your purpose and make a difference.

MISSION Housing & Residence Life provides an inclusive residential experience in a safe, well-maintained community that supports academic excellence, fosters personal development, and promotes student success. 4


2022-2023 IMPACT REPORT

Department Goals 1 High quality student services will be provided through residential facilities that are wellmaintained, conducive to

2 Housing & Residence Life staff will provide a positive customer service experience for residential students and families.

academic success, and include timely responses to maintenance concerns.

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4

Students will achieve active

Students will gain leadership

learning, engagement, and career outcomes as well as develop and enhance their academic achievement, identity, and integration into the diverse Monarch Community, as a result of the residential experience.

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and development of personal skills that promote career outcomes as a result of leadership opportunities or student employment.


Goal One

High-quality student services will be provided through residential facilities that are wellmaintained, conducive to academic success, and include timely responses to maintenance concerns.

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Achieving Goal One WORK ORDER SYSTEM Through the new work order system, Facilities Management assisted Administrative Services with completing over 10,000 work orders to keep our residence halls and apartment communities running smoothly.

SUMMER CONFERENCES 2023 Conference Services had 619 Guests on campus for a total of 540 nights. We housed 9 external groups and 17 Internal groups. In addition, we housed 27 Interns from other universities that stayed the duration of the summer.

FACILITY RENOVATION PROJECTS Whitehurst Hall opened August 2022 to 600 residents after a 20-month renovation. Elevators renovations were completed during Fall 2022 semester. Ireland House opened in August 2022 with new flooring and paint for its’ 204 residents.

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Village 5 and 6 were renovated over the summer and opened in August 2022 for 190 students with new flooring, paint, lighting, furniture, and other appointments. In August of 2022 we opened our Residence Halls and Apartments to over 4500 students for the 2022 -2023 Academic Year!


Achieving Goal One FACILITY RENOVATION PROJECTS England House: New Flooring and painting of student rooms, hallways, community spaces and stairwells. University Village Buildings 7 and 8: Renovations of student apartments and common areas included new flooring, painting, lighting, toilets, furniture and appliances. Nusbaum Apartments were renovated to create space for graduate students, staff, and visitor housing. 33 apartments received new flooring, paint, HVAC, new kitchen and bath cabinets, appliances, lighting and furniture.

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Powhatan II received a major exterior renovation of the utilities and communication infrastructure. The complex was built on a landfill and the years of the grounds settling caused havoc with the sidewalks, power and utility lines. New utility lines for HVAC, water and technology were run. The sidewalks and landscaping were redesigned to provide safer and easier navigation throughout the complex. Rogers Hall: A new sidewalk was added to increase safety for residents and guest as they enter the complex.


Achieving Goal One 2022 – 2023 Academic Year | August 2022 – July 2023

Followers: 2000

INSTAGRAM

New 841

Profile Visits: 11K Post Engagement: 9.2K Impressions: 172K

Post Reach:

Photo = 88K Story = 45K Reel = 19K Video = 8K Carousel Album = 12K Post Reach Breakdown

Fans: 3.4K New Fans: 100

Photo Views: 1.8K Engagement Rate 3.3%

Impressions: 69K Reach: 66K Users

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Source: Hootsuite and social media platform analytics.


Achieving Goal One 2022 – 2023 Academic Year | August 2022 – July 2023 SOCIAL MEDIA Social media empowers us to establish connections with our student residents, parents, and ODU partners. Our social platforms serve as a vital means to encourage student engagement in events and actively contribute to community building.

Followers: 1.3K Media Views: 534 Engagement Rate 2.29% Impressions: 20K

Engagement Source: Hootsuite and social media platform analytics.

ENGAGEMENT BREAKDOWN LIKES = 69% / 120 RETWEETS = 25% / 44 REPLIES = 3% / 6 QUOTE TWEETS = 2% / 4

@oduhrl 10

#LoveWhereYouLive


Achieving Goal One 2022 – 2023 Academic Year | August 2022 – May 2023

BRANDING The Housing & Residence Life branding has been consistently implemented throughout our facilities, encompassing elements such as exterior flags, graphics featured in community lobbies, and the introduction of fresh wayfinding signage. Our committed team is dedicated to crafting intentional and targeted communication strategies with the goal of reaching a wide range of stakeholders, encompassing students, parents, prospective students and their families, and the broader community. This involves enhancing language and tone to create a friendly and easily understandable dialogue. All posters and flyer rails were refreshed with Housing and Residence Life themes in all 13 residence halls. These posters covered topics such as the work order system, tips on being a considerate neighbor, and important safety and security information. Impressions: 18K

We prominently used neighborhood colors in our communications to foster a lasting connection with students and educate them about Housing and Residence Life branding. The flags were designed as pins for the upcoming move-in to instill a sense of belonging in their communities next year. The main offices were re-branded to present a fresh and visual space for students and parents to receive in-person assistance.

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Goal Two

Housing & Residence Life staff will provide a positive customer service experience for residential students and families.

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Achieving Goal Two MOVE-IN

HOUSING PORTAL

From Tuesday, August 22 to Saturday, August 26, over 4,600 student residents were welcomed by over 350 staff and volunteers to kick off the fall semester!

The Housing Portal is an online one-stop shop for assisting students with housing needs. Housing application partial waivers, move-in timeslot selection, petition to release forms, and more are all found within the Portal.

CUSTOMER SERVICE In June 2022, the team introduced a phone call tracking initiative to provide a permanent record of call data, including call volumes, peak hours, frequently asked questions, and valuable insights for improving our communication across various channels. During the academic year we successfully managed 3,512 calls, assisting students and families with a wide range of questions and housingrelated matters.

EMAILS ANSWERED SEP

2022

2023

731 JAN

558

214

NOV

199

164

269

AUG

OCT

DEC

FEB

APRIL

JUNE

357

160 MAR

169

399 MAY

215

389 JULY

The predominant subjects of inquiry included orientation for housing application, modifications to assignments, queries about charges, guidelines for check-in and check-out procedures, facilities and maintenace support, and general housing-related inquiries.

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Goal Three

Students will achieve active learning, engagement, and career outcomes as well as develop and enhance their academic achievement, identity, and integration into the diverse Monarch Community, as a result of the residential experience.

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Achieving Goal Three COMMUNITY OUTREACH Residence education provided virtual and in-person academic workshops and engaged students through social media platforms to assist students through asynchronous learning challenges. Workshops and social media posts highlighted planning for success (time management and productivity), navigating Degree Works, studying and writing tips, how to take notes efficiently, and more!

STAYING CONNECTED Over 300 students with early action reports indicating concerning semester grades were reached via phone calls, email, and door knocks by HRL staff supporting student academic success in the fall and spring semesters, respectively. COMMUNITY EXPERIENCES Our community experiences resulted in over 30,000 participants in the fall semester alone. This programming included 500 events, 54 of which included campus partners.

IN HALL ADVISING In collaboration with the Student Success Center, 136 students participated in In-Hall Advising sessions, all of which were not yet registered, marking a huge success for HRL!

BE SMART HRL joined forces with Counseling Services, Health Promotions, Student Outreach and Support, and the Resiliency Team through our first “Be Smart” series, which connected students to mental health resources.

SEMESTERLY CALLING CAMPAIGN We recorded over 7,000 total calls, resulting in intentional conversations and reducing the number of nonregistered students significantly.

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Achieving Goal Three HOUSE CALLS

LATE NIGHT BREAKFAST

2,258 first-year and new transfer students received important information about registration, work order submission, and financial aid deadlines through our annual House Calls Event.

Held semesterly in partnership with Monarch Dining, Late Night Breakfasts are two of the largest student events, attracting over 1,052 students!

PEER ADVISING We launched “Thoughtful Thursdays” in partnership with Advising, Financial Aid, and other campus partners, which supported student success by providing student insight on the importance of advising, financial aid resources, and the implication of grades.

INTENTIONAL CONVERSATIONS 2,962 unique residents conversed intentionally with a Resident Assistant throughout the year.

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Goal Four

Students will gain leadership and develop personal skills that promote career outcomes as a result of leadership opportunities or student

Residence Survey 2022-2023

“Ask me how I am and how I’m doing with school” “Being present, knowing various resources” “Handles situations appropriately and timely ”

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Achieving Goal Four STUDENT STAFF For the spring semester, we welcomed approximately 200 new residents and onboarded 45 new student staff members. We also provided training to 350 returning student staff members during the biannual training process. STUDENT STAFF OUTREACH Student staff members with academic challenges received individual outreach from the Residence Education team to share resources and support for improving academic success.

GREAT POTENTIAL HRL received over 400 student interests for Resident Assistant and Desk Staff positions for 2022-2023. TOWN HALL MEETING The Resident Assistant Delegation and the Residence Hall Association hosted a Town Hall Meeting during the fall and spring semesters with university leadership to share and learn more about opportunities concerning the residential student experience.

RESIDENTS SAY: Resident assistants play an important role in the Housing & Residence Life experience. Students responding to the survey Somewhat Agree to Strongly Agreed that their RA:

90%

Sets a positive example for students.

93%

Shows respect to all community members.

88%

Creates a floor environment that is conducive to studying.

92%

Is approachable; I could go to them with a concern or a problem.

91%

Shows enthusiasm for their position and their role.

88%

Encourages involvement in the residence hall, joining clubs or organizations at ODU.

87%

Creates a floor environment that is conducive to sleeping.

89%

Is willing and able to provide resources for academic concerns if I ask.

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2022-2023 IMPACT REPORT

Living-Learning and Theme Communities

Students engaged in a Living-Learning Community receive valuable assistance from Peer Mentors, who are students with at least two semesters of experience and expertise in the Living Learning Community. According to student feedback, Peer Mentors excel in the following areas:

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COMMUNICATION

MENTORSHIP

Peer Mentor is great at

Peer Mentor helps with

listening and providing

social and academic

information.

problems.

PRESENCE IN COMMUNITY Peer Mentor is approachable and available to students, and makes an effort to attend every event.


RESIDENTS SAY:

OUR STUDENT’S OWN WORDS: Residence Survey 2022-2023

“My living learning community experience this far has been a substantial experience of learning how to communicate effectively and succeed with others.”

“I had the best time being a part of my LLC. I wouldn’t trade my experience ever. I met so many great people and we did so many assignments together. It was a lot of fun.” 20


2022-2023 IMPACT REPORT

OUR DEPARTMENTS ADMINISTRATIVE SERVICES Led by the Director, the team consists of Associate Directors, an Assistant Director, a Media Specialist as well as student workers. Through excellent customer service, student interaction and communication, the goal of Administrative Services is to support residential students’ success through marketing and communication, facilities operation and Summer Conference Services.

BUSINESS OPERATIONS Led by the Director, the Business Operations team consists of Associate Director and Managers in financial operations, Assistant Director and Manager in Assignments, and Coordinator for IT. Our goal is to provide excellent information, processes, and customer service to students in the areas of occupancy management and financial operations.

RESIDENCE EDUCATION The Residence Education team, led by the Director, consists of various staff members. Those members include Assistant Directors, Residence Hall Directors, Graduate Students, and a host of student employees. Res Ed. supports student success by building community and providing care within the residence halls. 21


MEET OUR DIRECTORS PAUL POSENER ADMINISTRATIVE SERVICES Master of Science in Higher Education Administration from the State University of New York, College at Buffalo Bachelor of Arts in Political Science with a minor in History from the State University of New York at Fredonia.

DELAINE GOODMAN-RICHARDSON BUSINESS OPERATIONS B.A. in Communications from Hampton University (minor in Marketing). Master of Business Administration with a concentration in Management from Strayer University.

DR. KRYSTAL ALLEN RESIDENCE EDUCATION B.A. in communication at East Carolina University, a M.S. Ed. in educational leadership from Old Dominion University, and a Ph.D. in higher education administration from Bowling Green State University. 22


2022-2023 IMPACT REPORT

CAMPUS PARTNERS AMERICAN RED CROSS OF NORFOLK ARAMARK BATTEN COLLEGE OF ENGINEERING & TECHNOLOGY CAREER DEVELOPMENT SERVICES CENTER FOR ACADEMIC ADVISING & ACADEMIC PARTNERSHIPS CENTER FOR CYBERSECURITY RESEARCH & EDUCATION CENTER FOR HIGH IMPACE PRACTICES CENTER FOR MAJOR EXPLORATION & MANE CONNECT SUCCESS COACHING COLLEGE OF HEALTH SCIENCES COUNSELING SERVICES DARDEN COLLEGE OF EDUCATION ENGLISH LANGUAGE CENTER LEADERSHIP & STUDENT INVOLVEMENT LEARNING COMMONS/UNIVERSITY LIBRARIES MONARCH DINING (ARAMARK)

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2022-2023 IMPACT REPORT

CAMPUS PARTNERS ODU ATHLETICS ODU PD OFFICE OF EMERGENCY MANAGEMENT OFFICE OF ENVIRONMENTAL HEALTH & SAFETY OFFICE OF FINANCE OFFICE OF PROCUREMENT SERVICES OFFICE OF RISK MANAGEMENT OFFICE OF HEALTH PROMOTIONS OFFICE OF INTERCULTURAL RELATIONS OFFICE OF INTERNATIONAL PROGRAMS OFFICE OF STUDENT CONDUCT & ACADEMIC INTEGRITY PERRY HONORS COLLEGE RECREATION & WELLNESS SAFE SPACE COMMITTEE STROME COLLEGE OF BUSINESS STROME ENTREPRENEURAL CENTER STUDENT ENGAGEMENT AND ENROLLMENT SERVICES STUDENT OUTREACH & SUPPORT OFFICE UNIVERSITY CARD CENTEY WOMEN & GENDER EQUITY CENTER YWCA TRAINING PARTNERSHIP 24


2022-2023 IMPACT REPORT

OUR TEAM PROFESSIONAL STAFF

RICHARD CLARK EXECUTIVE DIRECTOR OF HRL

JENNIFER PETKOS ASSIGNMENTS MANAGER

DONNA WILLIAMS ASSISTANT EXECUTIVE DIRECTOR OF HRL

SHREE HOLMAN FISCAL TECHNICIAN FOR ACCOUNTS RECEIVABLE

PAUL POSENER DIRECTOR OF ADMINISTRATIVE SERVICES

SHENELL WHITE FISCAL SERVICES MANAGER

CAROLINA RODRIGUEZ-OSPINA ASSISTANT DIRECTOR FOR COMMUNICATIONS TERRY DURKIN ASSOCIATE DIRECTOR FOR HOUSING OPERATIONS

SAKILE CARTER BUSINESS OPERATIONS MANAGER DR. KRYSTAL N. ALLEN DIRECTOR OF RESIDENCE EDUCATION

ANIRA MILES MEDIA SPECIALIST

MELISA OVERTON ASSOCIATE DIRECTOR FOR RESIDENCE EDUCATION

SHAWNEEQUA JAMES ASSISTANT DIRECTOR FOR FACILITIES

KHALID BUESHI NIGHT DESK MANAGER

DELAINE GOODMAN-RICHARDSON DIRECTOR OF BUSINESS OPERATIONS

PACHIA MARTIN ASSISTANT DIRECTOR FOR ACADEMIC INITIATIVES AND ASSESSMENT

AMANDA MARTIN ASSOCIATE DIRECTOR FOR BUSINESS OPERATIONS

STEPHEN TANG-NIAN ASSISTANT DIRECTOR FOR RESIDENCE EDUCATION

CARRIE DURRAN ASSOCIATE DIRECTOR FOR FISCAL OPERATIONS

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MALLORY GRIEST ASSISTANT DIRECTOR FOR RESIDENCE EDUCATION

BRIANA MORRIS RESIDENCE HALL DIRECTOR DOMINION/ FRANCE ARIA APPLEWHITE RESIDENCE HALL DIRECTOR POWHATAN APARTMENTS FELICIA HAYNES RESIDENCE HALL DIRECTOR OWENS VACANT RESIDENCE HALL DIRECTOR ENGLAND VACANT RESIDENCE HALL DIRECTOR SCOTLAND/ENGLAND ZEKEIA MARSHALL RESIDENCE HALL DIRECTOR WHITEHURST RODERICK WILLIAMS RESIDENCE HALL DIRECTOR UNIVERSITY VILLAGE PHILLIP CANNON RESIDENCE HALL DIRECTOR GRESHAM/FOUNDATION HOUSE/ NUSBAUM ANGELA PEZZELLA RESIDENCE HALL DIRECTOR VIRGINIA/ IRELAND


Graduate Staff DASHA DILLARD ASSISTANT HALL DIRECTOR DOMINION/FRANCE

ANIYAH HARRIS ASSISTANT HALL DIRECTOR VIRGINIA/IRELAND

DANIELLE RAYNOR ASSISTANT HALL DIRECTOR POWHATAN VILLAGE

JARED BEASLEY ASSISTANT HALL DIRECTOR WHITEHURST HALL

MATTIE BRITT ASSISTANT HALL DIRECTOR ROGERS

BRE WILLIAMS ASSISTANT HALL DIRECTOR UNIVERSITY VILLAGE

KINAH TUCKER ASSISTANT HALL DIRECTOR OWENS AYTISIA HAIRSTON ASSISTANT HALL DIRECTOR SCOTLAND/ENGLAND TALIYAH ROGERS ASSISTANT HALL DIRECTOR GRESHAM/ FOUNDATION/ NUSBUAM

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JALAIA HAZEL ASSISTANT HALL DIRECTOR UNIVERSITY VILLAGE ADINA PURDEL GRADUATE ASSISTANT FOR ACADEMIC INITIATIVES MORGAN STEWART SUMMER CAMPS AND CONFERENCES


HOUSING & RESIDENCE LIFE 1208 Virginia House 4603 Elkhorn Avenue Norfolk, VA 23529 (757) 683-4283 housing@odu.eduodu.edu/housing @ODUHRL ODU Housing & Residence Life

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