Yelloh ! Village : 52 campings in Europe
Yelloh ! pass
39130 CLAIRVAUX LES LACS Tel : + 33 3 84 25 88 52â€”fax : 03 84 25 26 20 E-mail : firstname.lastname@example.org Www.campinglefayolan.fr
Holidays in the Yelloh ! Village at Le Fayolan Rest, lazing around, relaxation, laughing, a festive atmosphere, recreational and sporting activities, cultural visits...activities for all and above all a time to get together with the family and friends. In a few words : SPEND THE HOLIDAYS JUST AS YOU LIKE THEM !!! An experienced dynamic, obliging, available team, above all, at your service. This year, the Fayolan campsite is part of the Yelloh ! Village, the leading European chain of high-quality campsites. We always try to offer the best services and to make life easier for you. Here is your Yelloh ! Pass, it will provide you with all the practical information on the Le Fayolan Camping Village. Our team is willing to listen all through your stay and will do everything possible to be pleasant. Enjoy your holidays in Yelloh ! Color..
Silence and Noise: Users of the campsite must avoid all noise, all games or all discussions which could annoy their neighbours. Sound equipment must therefore be adjusted, closing car boots and doors must also be as quiet as possible and, generally speaking, the use of any equipment whatsoever. Dress and Installation: Correct and decent mode of dress is required. Everyone must see to the good appearance of their installation and the cleanliness of their site. This must be left in its initial state on departure. Any action which may damage the cleanliness, hygiene and appearance of the campsite is forbidden. Hanging out laundry is tolerated, except on the trees, only if it is discreet. It is ESSENTIAL for parents to accompany their young children to the bathrooms and toilets and other water supply points. The vegetation must be protected. It is formally forbidden to stick nails in the trees, cut the branches, to plant anything. The author of any deterioration caused to the vegetation, fences, ground or installations on the campsite shall be charged for it. Games: Parents are responsible for them, legally and civilly liable for their children when they use the games. Safety and Security: Fire: only barbecues on stands are permitted (no fires on the ground). It is essential to have at least 5 litres of water available nearby. In case of fire, contact the management immediately. Theft: the management is in no way responsible for thefts committed on the site. Immediately inform reception or the security staff if any suspicious person is seen on the site. Even though surveillance is provided every day, users of the campsite are requested to take all normal precautions to protect their equipment. Unoccupied installations (unused garage, car park). No unoccupied vehicle may be left on the site. The campsite Manager: He is responsible for the good order and running of the campsite. It is his duty to punish any serious violation of the regulations and, if necessary, expel the author(s). THE MANAGEMENT WOULD SINCERELY APPRECIATE IT IF, IN EVERYONE'S INTEREST, YOU WOULD ABIDE BY THESE INSTRUCTIONS AND REMAINS AT YOUR DISPOSAL. WISHING YOU AN EXCELLENT HOLIDAY.
15 NATIONAL REGULATIONS Opening date of the camping : 28 april until 09 September 2012 Conditions for admission: In accordance with article 1 of the decree of 7.2.1959, no person may be admitted to this site without the agreement of the Manager or his representative. The fact of staying on the FAYOLAN campsite implies acceptance of the provisions of these regulations and the undertaking to comply with it. The campsite Fayolan is exclusively reserved for the tourism customers. Are excluded from the tourism customers, the travelling or occasional workers, the fair workers, the community gatherings or in religious matters. Formalities: Any person staying at least one night in the campsite must first of all present themselves at reception to fulfil the complete registration formalities. Installation: A caravan, camping-car or tent, as well as any equipment must be installed on the site indicated, in accordance with the instructions given by the reception staff. Any installation must be in conformity and regulatory, the caravans with double axle are not authorized on the ground, as well as the utility vans with double axle. Each additional installation (tent or other) must be declared at reception staff to whom the additional charges will be paid. Payment: For a stay with booking, all the payments must be made one month before your arrival (or at the latest at your arrival). For a stay without booking, all the payments must be made at reception the day when you arrive accordance with the price displayed and the number of nights spent on the campsite (calculated from midday to midday). Once midday has been overrun, an additional day will be due. Departure: Departures from a site at the campsite will be before 11.00 a.m. for the pitches Departures from a rented accommodation will be between 8.00 a.m. and 10.00 a.m arranged in advance with reception (if you want to leave outside office hours, we will keep your deposit). Visitors: Visitors are admitted to the campsite under the responsibility of the residents who receive them and who will have made the request at reception. Their vehicles shall be parked outside the campsite and, under no circumstances, may be brought within the campsite. Animals: Animals are only accepted with the management's agreement and in rented accommodation made for them. They must be kept on a leash permanently and remain under their owner's constant supervision. Under no circumstances may they be left alone. Animal owners shall especially take care to prevent or clean up after any soiling. A daily charge is payable for each animal. For reasons of hygiene, animals are forbidden to enter the bathrooms and toilets, shops and swimmingpool and disco. The management reserves the right to request the resident with an animal to leave the campsite immediately if these rules are not respected. Dangerous dogs : please bring the vaccination and insurance certificates, and the declaration from the local town-hall for Category I and Category II dangerous dogs. Traffic and Parking: Within the campsite, vehicles must drive at walking speed. Only those belonging to residents may drive there. Movement is forbidden between 10.30 p.m. and 7.30 a.m. No vehicle is authorised to enter or leave during this time, the gates are closed. The vehicle is then parked outside the campsite. So as not to hinder movement, parking is strictly forbidden on the roadways, the passages serving several sites and elsewhere than on the site where you are staying.
1 RECEPTION, OPENING TIMES AND SERVICES RECEPTION
Opening every day. Low season : From 28/04-01/06 8.30a.m til 12.30am -14.00 pm til 18.00 pm From 02/06-06/07 and 27/08-09/09 08.30am til 12.30-1.30pm til 7.00pm High season From 07/07 to 26/08 : 8.00 a.m to 8.30 p.m In order to have a better service we keep a person at the reception during the low season from 8.30 a.m. til 22.30 pm and in high season from 8.30 a.m til 11.00 pm
Your post is sorted in alphabetical order and is available at 10.30 a.m in the pigeonholes at reception. To send your post, a post box is located under the porch in front of reception. It is collected daily at 11.30 a. m (except on sundays and public holidays).
BRACELETS From 07/07 to 26/08, on your arrival you will be given bracelets . If you loose it the cost is 5 € each. They are used for entry to the swimming pool and to the disco. These bracelets also enable us to ensure your security and avoid intrusion into the campsite. Please wear your braceletsduring your stay. Teenagers must wear them permanently : they must be presented for any consumption of alcoholic drinks (sale of alcohol is forbidden to those under 18 years). This bracelet is personal and unbreakable, under no circumstances must it be lent to anyone else.
RENTAL OF SAFES Price per day : 3€ Price per week : 20€
MESSAGES When a message is received for you, you can collect it at reception, from your post pigeonhole, which are in alphabetical order. You are requested to check them from time to time. In the event of an emergency, we will inform you at your site in the campsite.
SENDING A FAX MESSAGE 0.60€ per message in metropolitean France 1.00€ per message outside France
INTERNET NEW Wi-Fi access in all camping pitches:
WIFIRST network Information available free of charge through Wi-Fi connection: weather, tourist information, Jura tourism Prices : 1 day : 5 €
3 days : 9 € 1 week : 16 € 1 month : 35 € Payment on line with a credit card or you buy some tickets at the reception. An internet terminal is at your disposal at reception (1h = 5 €).
LOST AND FOUND OBJECTS Lost objects found are handed into reception. Ask our receptionists for information
TOURIST INFORMATION From 28/04 til 30/06 and from 02/09 til 09/09 : Tourist information and documents are available at the reception. The tourism chalet is open during the high-season. And during the week-end of june. From the 30/06 til the 28/08 : an information point inside the camping is open to inform you : entertainment inside the campsite Walks and surroundings during your stay Sports activities More detailed information is available at the Tourist Office in the main street of the village. (Tel. 03 84 25 27 47).
SATISFACTION QUESTIONS You will receive it by mail after spending your stay
THE CAMPSITE THE SITES
On your arrival, the sites are available from 14h00. On the day of your departure, they must be made free before 11 a.m. After this time, an additional night will be billed.
RENTED ACCOMMODATION Arrival times are from 5 p.m. to 8 p.m. Departure times are between 8 a.m. to 10 a.m. An inventory is done before your departure : please take an appointment two days before your departure. Sheets are not included in the rental charge. You can also rent sheets or bathroom linen at reception. Sheets: €10 for a double bed and €8 for a single bed. For the guests who stay more than one week, the sheets are to return back at the reception every Friday to be changed. Cleaning and the inventory are carried out before your arrival, you will find the summary sheet in the rented accommodation. If you note the least problem, please inform reception within 24 hours. No complaint will be accepted after this period. We request a deposit of €150 for the mobilhome at the check-in time.
TEENAGERS’ CLUB (high season) You are responsible for cleaning before your departure. An inventory will be carried out in your presence by a member of the campsite's team. It is essential that you make an appointment for this two days before your departure.
should you use it for any vehicle other than your own. If you lose it or if there is a problem, please inform reception immediately. Outside the times that the gates are open, you should leave your vehicle in the car park.
For the cleaning, the points to be checked are given on the sheet attached to the inventory list. For each point not complied with, a chargewill be deducted from your deposit. If you do not wish to do the cleaning yourself, we propose a fixed end of stay clening of €55( you have to wash your dishes). Please inform reception at least 2 days before the end of your stay. Departure times are before 10 noon.
Traffic is prohibited after 10.30 p.m. In an emergency, contact the night watchman . (or use the phone in front of the reception)
No complaint will be accepted on the day of your departure. In the event of early departure, before the inventory has been carried out, we will return your deposit to you by post.
ACCESS TO THE CAMPSITE The gates are closed from 10.30 p.m. to 7 a.m. You will need a magnetic card which you will be given on your arrival on payment of a deposit of €20 (this card opens the automatic gates). It is personal and valid only for the duration of your stay. Under no circumstances
VISITORS Your visitors are welcome to the campsite. They are absolutely obliged to leave their vehicle outside the campsite. The access to the swimminig-pool is prohibited for securities reasons.
TECHNICAL SERVICE In the case of a breakdown or technical incident, please inform reception immediately. A technician will come to repair it duriing the day from 9h00-12h30 and 15h00-20h00. This period is not guaranteed by THE CRAZY contract and can beDANCE extended depending on the Everyof day, event not to be nature thean breakdown. : to We reservemissed the right act inThe yourCrazy absence.Dance :
Every evening at 8.00 p.m.,
(in high season only).
For teenagers aged 12 to 17 years a welcome drink every Monday (in high season) at
(in high season) at 1.30 p.m. in the disco. And the evening, meeting of teenagers, tournament of video-games, cinema, sport tournaments and after from
and after from 11.00 p.m to 01.30 a.m opening of the disco.
THE CHILDREN THE CHILDREN’S CLUB from 4 to 12 years All through the season a team of professionals are here to welcome your children. Every week, a rich and varied programme of activities. Sporting, artistic or recreational activities, discovering the environment, visiting craftsmen, creating shows, etc.… At the Le Fayolan campsite, we do everything possible so that your children have unforgettable holidays, with the family or their friends. In low season : Wesnesday , Tuesday, Friday : from 2 p.m. to 5 p.m. Saturday : from 2 p.m. to 6 p.m. Sunday : from 9.30 a.m. to 12.30 a.m In high season : Monday, thursday, tuesday and friday 10.00 am till 6.00 pm Wednesdays 13.30 pm till 6.00 pm Welcoming of childrens and parents from 10.00 am til 10.30 am-12.00 am to 12.30 pm-1.30 pm til 2.00 pm / 5.30 pm till 6.00 pm It’s possible to welcome the kids from 9.00 am during the activy of walk (depends of program)
INSCRIPTIONS So that you children’s activities may be organised as best as possible,it is essential to enrol them in advance. In low season : Inscriptions at the reception In high season : During the week, from 5.00 p.m. to 6.00 p.m. at the kid’s club. On Sunday, from 5.00 p.m. to 7.00 p.m. at the Meeting Place (in the red square) And for your children 1 making up is given
season) 2 kids evenings per week 3 kids disco from 8.15 pm til 8.45 pm
SAFETY So that your children’s safety is ensured, we would ask you to abide by the following simples rules : - children must be enrolled in advance, - children cannot leave during the time set aside for the activity, - children must be accompanied by a parent for arrival at and departure from the activity, any medical problem must reported to the management. To guarantee the quality of the activities and the children’s safety, we would ask you to keep to the times announced.
We cannot accept children outside the times of welcoming
WATER ACTIVITIES THE SWIMMING POOL The swimming pool is open in low season from 10.00 am to 8.00 pm and in the high season from 9.30 a.m. to 8 p.m. Entry to the swimming pool is free and reserved for the exclusive use of the residents. - Indoor pool and slides warmed 27 °C minimum il all season. - Oustside pool warmed 25°C minimum from 01/06 til 28/08. The indoor pool is a well-being area specially for the kids. Your bracelets are essential for entry to the swimming pool and without it’s not possible. The kids under 12 years old are not allowed to entry alone to this space, the parents are responsible for supervising their children. We would ask you to comply scrupulously with the internal regulations for the swimming pool (displayed at the entrance). These safety and hygiene regulations are national ones, they guarantee personal safety and the healthy condition of the water. Swimming shorts and Bermudas are strictly forbidden. In the case of non-compliance with the internal regulations, we reserve the right to ask you to leave the
THE BEACH The campsite's private beach is not supervised. Access to this beach is not permitted after 10.30 p.m. so that the nearby camping residents can enjoy a peaceful night. The public beach is 800 metres from the campsite, in high season swimming is supervised every day from 10 a.m. to 7 p.m. For health reasons and to respect others, dogs are strictly forbidden on these beaches, even on a leash.
FITNESS AND WELL-BEING There is restricted access to the sauna and hammam from 5.00pm to 8.00pm in low season and from 10.00 am to 12.00am and from 5.00pm 8.00pm in high season. - children not permitted under the age of 16 unless accompanied by their parents. - showers must be taken after use. - not recommended for cardiac patients or children under the age of 12.
WELL-BEING MASSAGE Staff have received specialised training through courses from the Institut Joël SAVATOSFKI : Low season : informations at the reception High sesaon : Every Tuesday, Saturday and Sunday. 69 € : 1 hour 39 € : 30 mn 89 € 1h15 mn
MEETINGS AND INFORMATIONS We expect you at the bar for an Information Meeting. In low season : Saturday at 6.00 p.m. except the long week-ends. In high season : every Sunday and Monday morning at 11 a.m. You will be given the program of activities for adults and chil dren during the week, as well as the various services proposed through a visit to the site. In return, we will answer all your ques tions during a friendship drink.
In highseason The European Crossroads at 6.30 p.m. every Monday An inescapable time to meet other people, the European crossraods invites you to set off the spirit of discovery. Help other holidaymakers to explore your region or your country’s specialities : dishes, songs, anecdotes, stories, etc….
ACTIVITIES Aquagym, body-building, archery, tournaments, nature or cultural walks, bus tours, karaoke evenings, "Eurovision" and "Cabaret" shows, dancing, concerts, a wide range of activities are available so that you can take full advantage of your holidays and meet people. (See program of activities)
Under the "Green Key" seal, the campsite is committed to protecting the environment.
SELECTIVE SORTING 2 recycling points are available to you : Behind the reception, and at the pedestrian exit from the campsite (towards the fitness trail and aerial assault course). See the plan of the campsite.
WATER GESTION The water is a rare resource, to protect it, thank you for being careful in using water and inform us if there is a leak somewhere.
ENERGY GESTION 20 % of the bought electricity is issued from renewable sources. Thank you for making attention to switch off the light and the heating.during the time you are out.
THE CRAZY DANCE Every day, an event not to be missed :
The Crazy Dance : Every evening at 8.00 p.m.,
(in high season only).
En 2011, the satisfaction questions is sent by mail in order to reduce papers and toners.
In order to guarantee your security and the calm inside the campsite, service ensures your safety. This security staff prevents break-ins and ensures that the internal regulations are respected. In low season, a watchman is living over the reception : Go to the bar or use the red phone in front of the reception for an emergency. In high season : 2 watchmen are in the campsite from 21h00 to 5h00.
4 SILENCE RESPECT
For everyone's peace, we ask you not to make noise on the sites after 11 p.m. In the case of repeated non-compliance with this internal rule, (3 warnings), the management reserves the right to the persons concerned to leave. For your safety, access to the campsite is strictly controlled. This is exclusively reserved to you. Please inform a member of the team or the security staff of any incident you have seen on the campsite.
EMERGENCY TELEPHONE NUMBERS Fire brigade: 18 SAMU (Emergency medical assistance): 15 Police: 17 Clairvaux les Lacs Police: 03 84 25 81 68 Central emergency : 3966
TREATMENT AND EMERGENICIES Medical Center: 2 Impasse du Tunnel 39130 Clairvaux les Lacs Dr PATIN Tel 03 84 25 82 60 Pharmacy : 60, grande rue 39130 Clairvaux les lacs Tél. : 03 84 25 81 93 Dentist : 62, grande rue 39130 Clairvaux les lacs Tél : 03 84 25 80 43 Nurse : 17, grande rue 39130 Clairvaux les lacs Tél : 03 84 25 22 10 Lons le Saunier Hospital Emergency Service : 55 rue du Docteur Jean-Michel 39000 Lons le saunier Tél :03.84.35.60.00
BATHROOM AND TOILET FACILITIES HYGIENE IS OUR PRIORITY The bathroom and toilet facilities are cleaned several time a days : In low season : twice a day In high season : 4 times a day Rigourous procedures of cleaning are applied and posted in each bathroom and toilet facilities. Two complete disinfections are carried out dayli. For any additional information the direction is at your disposal. Thanks for helping us to maintain the toilet facilities and bathroom clean ones in the respect of the other holiday makers and the work of the people who take care of the clenliness of these places. To ensure that the night is quiet, the showers and wash basins are closed after midnight. We would appreciate your understanding. We also ask you to inform us of any problem with noise that you may encounter. Please inform us of any technical problems in the bathroms and the toilets. Despite our vigilance, without information from you, we cannot have repairs carried out rapidly. WE WELCOME YOUR SUGGESTIONS YOUR COMFORT IS OUR PRIORITY
SERVICES LAUNDRY Washing machines and dryers are at your disposal in all the bathrooms. Tokens are sold in the shop and at reception. Washing : €4 with one dose of detergent Washing :€3 without detergent Drying : € 2.50 Additional dose of detergent :€1 Possibility of hiring an iron and ironing table.
ACTIVITIES AREA OPEN 7J/7 CAMPING ACTIVITIES AND ENTERTAINMENTS SPORTS LEISURE ACTIVITIES TOURISTIC INFORMATION MOUNTAIN-BIKE/CANOES LIBRARY LUDOTHEK OUTSIDE ACTIVITIES (canyoning, horseriding, boat cruise)
THE SHOPS SPECIAL IN 2012 : Kid menu Attractive price At the restaurant La Terrasse : 3.90 € For the children under 10 years old
S e rv ic e s
P e rio d W eek
TELEPHONE Three card-operated telephones are at your disposal under the playground behind reception. Telephone cards are sold at the grocery. Prefixes to make calls outside France England Netherlands Belgium Germany Switzerland Luxembourg Italy Denmark
00 44 00 31 00 32 00 49 00 41 00 352 00 39 00 45
The entertainment chalet : From the 30/06 til 01/09 9.30 a.m / 12.30 p.m 1.30 p.m / 6.00 p.m
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MOUNTAIN BIKE ADULTS € 12 an half-day €17 a day € 69 a week MOUNTAIN BIKE CHILDREN € 9 an half-day €12 a day € 55 a week CANOE, KAYAK IN THE LAKE €3 = 1H30 (possiblity renting for child moutain bike) We give you when you arrive the entertainment programme, you can find it also at the bar and at the chalet
M id d a y E ve n in g
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6 .3 0 p .m to 9 .3 0 p .m ( b a r )
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RENTALS MOUNTAIN BIKE AND CANOES
H i g h S e a so n
W e e k En d & B a n k h o lid a y s
The reception : From the 28/04 til 29/06 and from the 02/09 9.30 a.m / 12.00 midday 1.30 p.m / 5.30 p.m
L o w se a so n
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YOUR ATTENTION : Alcoholic selling is forbidden to the person under 16 years old at the grocery (we can also verify the identity card)
The Bar : cocktails, entertainment , breakfast. Ice-creams to take away or to eat on the spot in low season.
« La Terrasse » Restaurant : Regional specialities, pizzas, buffet for desert and the starter, kid's menu, ice service.
Disco : In high season open 6 Snack Bar : hamburgers evenings a week : evenings for home made, simple meals, pizzas, salads , Grocery : bread, Viennese , pastries, newspapers, fresh produce, fruit and vegetables, regional products, gas, toys, ideas gift, etc., everything to be of your service.
meeting others or lively evenings, In low season opening depend on the programme of activities Access reserved to the residents only. Bracelets must be presented at the entrance and to drink beer.