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FII EFB E 2011

English for Hospitality With a unique focus on English used in hospitality, this programme provides skills to help you get a job in New Zealand. You will gain English language skills needed to work in hotels, bars, cafés or restaurants around the world. You will also learn practical skills in preparing cocktails, café style coffee and pouring wine.

Who Should Study this programme? English for Hospitality is ideally suited to working holidaymakers and anyone wanting a job in the hospitality industry.

Why study English for Hospitality? • Ideal preparation for employment in the hospitality industry • Students already working in the hospitality industry can upgrade their skills • Unique focus on realistic, industry-specific terminology used in the hospitality industry • Experienced teachers and a real hospitality training environment • Solid foundation skills for further study • New Zealand’s first NZQA-approved hospitality English programme • Students enrolled on the full 12-week programme can use our Redfish recruitment service to get a work placement

Programme Structure The course is structured into the four skills of speaking, listening, reading and writing. Students will be assessed on both general language skills and their ability to communicate in hospitality-specific terms. In addition to classroom-based study, students will be able to discover more about the hospitality industry through field trips, guest industry speakers, and participation in cultural events. Fern and NZMA students share the Anzac Avenue building so you will also be able to take advantage of the realistic training environment of NZMA’s Auckland Central Academy. Facilities include modern cocktail-training bars and a fully operational café with a front and back-of-house training area.

CALL EMAIL VISIT

+64 9 377 8017 info@fernenglish.ac.nz www.fernenglish.ac.nz

Topics studied Week 1: Week 2: Week 3: Week 4: Week 5: Week 6: Week 7: Week 8: Week 9: Week 10: Week 11: Week 12:

Introduction to the Hospitality Industry Customer Service & Courtesy English Oral Communication & Telephone Manners Cultural Diversity & Presentation Skills Food & Beverage - Bar Service Food & Beverage - Restaurant Service Food & Beverage - Coffee & Café Service Food & Beverage – Nutrition & Food Safety Standards Hotel Operations - Housekeeping and Room Service Hotel Operations - Front Office & Guest Services Written Communication for Business Employment Skills for Hospitality

Programme Duration • Classes start every Monday • 12 week programme, though can be studied for shorter periods

Full Time

20 hrs per week + optional 4 hrs per week conversation class or self-study class Note: The full 12 weeks must be successfully completed in order to receive the NZMA Achievement Certificate. Students who successfully study less than 12 weeks will receive an NZMA Completion Certificate for those modules.

Entry Requirements Students must: • Be 16 years of age or older, AND • Hold minimum of IELTS 4.5 or equivalent, OR • Achieve the required level on the Fern English Language grading exercise

Tuition cost NZ$350 per week. Study the whole 12 weeks and pay only NZ$291 per week.


English for Business Topics studied

Fern’s Business English programme is ideal for those wanting to develop specific English language skills for use within a wide range of business environments.

Who Should Study this programme? This programme is suited to business men and women, and students wishing to pursue a business career. It is also perfect for non-English qualified business people who need to quickly adapt to an English speaking environment.

Why study English for Business? • Ideal preparation for employment within a wide range of business related industries • Unique focus on English used in business in English speaking countries • Well-qualified teachers with extensive teaching experience • Solid foundation skills for further study • Students enrolled on the full 12-week programme can use our Redfish recruitment service to get a work placement.

Programme Structure You will not only be exposed to various company types and cultures, but also gain skills in business communication, conflict management and business negotiation in English. In addition to encouraging innovative ideas for business, this course will enable you to develop an understanding of product knowledge and marketing using the English language.

CALL EMAIL VISIT

+64 9 377 8017 info@fernenglish.ac.nz www.fernenglish.ac.nz

Module 1 Module 2 Module 3 Module 4 Module 5 Module 6 Module 7 Module 8 Module 9 Module 10 Module 11 Module 12

Company Types and Profiles Business Communication 1: Telephone Skills Business Communication 2: Meetings & Writing Skills Business Communication 3: Culture, Networking and Entertaining Business Communication 4: Managing Conflict Business Communication 5: Negotiating Marketing 1: Innovative Ideas Marketing 2: Market Knowledge and Brands Marketing 3: Product Knowledge and Presentation Skills Marketing 4: Advertising E-Commerce and Technology Business Careers – Employment skills for Business

Programme Duration • Classes start every Monday • 12 week programme, though can be studied for shorter periods

Full Time

20 hrs per week + optional 4 hrs per week conversation class or self-study class Note: The full 12 weeks must be successfully completed in order to receive the NZMA Achievement Certificate. Students who successfully study less than 12 weeks will receive an NZMA Completion Certificate for those modules.

Entry Requirements Students must: • Be 16 years of age or older, AND • Hold minimum of IELTS 5.0 or equivalent, OR • Achieve the required level on the Fern English Language grading exercise

Tuition cost NZ$350 per week. Study the whole 12 weeks and pay only NZ$291 per week.


FIIEFBE2011 Fern EFH EFB Eng LR