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LEGAL TECHNOLOGY Secondly, traditional legal services, such as conveyancing, that are transactional and very similar from matter to matter will continue to be commoditised, with increasing downward pressure on fees. We can help maintain profit margins in this area by increasing worker productivity and driving risk out of the process through automation of procedures and standardisation of output via document production and automated client communications. Thirdly, improving worker productivity is at odds with a business model that is centred on selling time. We believe that there will be an increasing trend toward value billing and/or agreed fees for work, reducing the reliance on the timesheet. We are very well positioned in this area as it is already possible in OneLaw to record and bill value as well as time, and to automatically capture value for certain tasks, rather than relying solely on the timesheet as a measure of effort or value to the client. You hear a lot in the market about robots replacing lawyers, but we don’t believe that at all. While automation will change the way the law industry works, there will always be space for humans. Our job is to ensure our software will serve those humans both now, and into the future. What aspects of your product are you most proud of? Doug Thomson: When developing software you can include all the ‘bells and whistles’ you like, but if they are buried in a complex user interface the features will not be used and your development investment will have been wasted. I believe that we have squeezed every ounce of user-benefit from our development spend. We make sure we stick to our software and do what we do best. We’re developing a partner network to connect with other best of breed systems – for example, why would we create our own general ledger, when we could connect with Xero? Emma-Jane McLennan: We are immensely proud of two main things: Our fantastic product, and topnotch support. These two things form the focus of our business, and the inevitable result is happy customers. It’s a simple formula. Our customers know they can pick up the phone or email us, and they’ll get expert help quickly. There’s no massive wait time, our New Zealand-based team prioritise working with customers to ensure they are getting the most from our software. It is more of a partnership than a vendor/customer relationship. We believe we are the first practice management system in New Zealand to offer free online resources through our new OneCommunity platform. With a single click from within the software, you will find training videos and articles, development voting, forums, complete system documentation, event signups and support ticketing. It’s a game changer. ▪ 94

The Revolution Will Not Be Televised It’s being streamed BY DAMIAN FUNNELL

The day I wrote this I also bought my Tournament Pass to watch the 2019 Rugby World Cup on Spark Sport. Now there’s something I never thought I’d say. On a cold spring morning back in 2015, while a few mates and I were waiting for the last RWC final to start, I successfully predicted that Japan 2019 would be livestreamed rather than broadcast live. My tech predictions are notoriously inaccurate, so I feel the need to boast about this one in print. I did think at the time though, that it would be Amazon or Netflix that would be streaming the rugby, not Spark. What I didn’t appreciate then was quite how pervasive streaming media would have become by 2019. Around the time of the last Rugby World Cup I read that millenials watched more video online (ie, streamed content) than they did broadcast TV. This surprised me a bit, but little did I know that four years later none of us in our household would be watching broadcast TV at all. We couldn’t if we wanted to. Analogue TV is long gone. We don’t have Sky or Freeview (they fell by the wayside a year or so ago) and we don’t seem to miss them one bit. My youngest kids (7 and 9) don’t even know what broadcast TV is. Listening to the older kids (much more worldly at 11 and 12) explain what it meant to change channels was thoroughly entertaining. And utterly thought-provoking. Generations of us grew up with broadcast television. Sure, we saw technological advancements during this time (colour TV, VCRs, flatscreens, set-top boxes, more channels, etc), but by and large TV was TV. We watched what someone else chose for us at a schedule that was outside of our control. To a certain extent, the choices

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