2020 NYSID ANNUAL REPORT
New York State Industries for the Disabled, Inc.
A Member Agency Organization
Designated Facilitator of New Yorkâ€™s Preferred Source Program for Individuals with Disabilities.
The 2020 William B. Joslin Outstanding Performance Awards recognize two individuals who embody exceptional job performance and personal growth working on Preferred Source contracts. These workers represent the best of what it means to be Employed, Included and Essential, especially during the coronavirus pandemic. David Bobbitt (left) from Fedcap Rehabilitation Services says that he has “a thing for cleaning.” David has emerged over the years to become a mentor and trainer to about 100 new team members. He is well regarded for his work at the Metropolitan Transportation Authority’s Brooklyn hub, where he was instrumental in maintaining a safe workplace in the midst of a pandemic. David states, “I like my job because it gives me a sense of purpose in my life.” Robert Yesse (right) works in Liberty Arc’s production facility in Amsterdam. Robert came into his own during 10 years on the job, taking on significant responsibility in the production of chemical supplies, and increasing his earnings. This past year, Robert took on even more when Liberty Enterprises became an essential producer of sanitizers and disinfectants that have made NYSID customers, including MTA sites, safer from COVID-19. Robert says that “being able to provide important products to our community makes me feel good.” See the 2020 Joslin Award videos at www.youtube.com/nysidcreatesjobs.
2020 Employment Impact:
$18.85 Average Hourly Wage
$71,419,222 Wages Earned
109 Member Agency
38 Corporate Partners
68 Member Agencies
and Corporate Partners providing services
29 Member Agencies and Corporate Partners providing commodities .06% decrease from 2019 due to Member Agency mergers. A complete list of NYSID Member Agencies is available upon request.
Employment gives individuals with disabilities dignity, pride and a sense of self-worth. That is what NYSID has always been about. This past year required a unique response to emerging customer needs and protecting jobs for those we serve as a pandemic raged through our state. Fortunately, with the dedication of the individuals who bring NYSID contracts to life and strong leadership, we have moved forward. NYSID’s mission-based program continues to confront the lingering COVID-19 impact. While the short-term landscape for creating employment opportunities is still uncertain, our long-term outlook is forever optimistic toward reducing unemployment for individuals with disabilities. It has been my pleasure to serve as NYSID’s Board Chair for the past three years. I am honored to have been in a position to work with an incredibly dedicated Board of Directors. As I reflect on my time as Chair, I am proud of the selection of Maureen O’Brien as a leader for this NYSID era and the rebuilding of relationships with NYSID’s stakeholders. I wish my successor, Stanfort Perry from AHRC Nassau, the best as the incoming NYSID Board Chair. My final words are to those individuals who work on NYSID contracts. You are each a shining example of the enduring mission of changing lives one job at a time.
Kevin Crosley Chair
I’ve often spoken about the staggering unemployment rate of individuals with disabilities over the past two years. And, like many of you, NYSID was plowing forward on 2020 initiatives to combat that unemployment rate before COVID-19 struck and made us quickly pivot. The pivot was two-fold: we had to respond to the COVID needs of many of our customers while advocating to keep individuals with disabilities employed. I am so proud of the more than 1,500 individuals who were able to retain their employment and, without hesitation, joined in efforts to keep public buildings, health centers including COVID testing sites, public transportation hubs, and subway stations safe. Many of them also worked overtime to get vital hand sanitizer and cleaning products to end users. These essential jobs provided competitive, integrated employment opportunities and paid minimum or prevailing wage. The pride these individuals have shown in their work has been admirable. Unfortunately, at the same time, the pandemic displaced one in five individuals with disabilities from their jobs. We have been working with legislators to advocate for them and will continue to do so to see that they are not left behind. Before the COVID pivot, we continued other initiatives to expand NYSID’s impact on employment, including promoting private sector sales to new industries (see page 4). We completed the process with the State Education Department to revise our Designation Agreement to include veterans. We also collaborated with University of Notre Dame MBA and Adelphi University students to discover new markets for goods and services, and to better prepare NYS Procurement Council applications. Our entire staff, deemed essential in the shutdown, worked tirelessly to keep NYSID focused on our mission. Although the COVID-19 shutdown impacted our annual employment figures, I am proud of the jobs performed on 2020 NYSID contracts and wages earned by individuals with disabilities. I am grateful to each 2020 worker and stakeholder for taking on the greatest challenge in NYSID’s 45-year history. Our work together continues.
Maureen E. O’Brien, President & CEO
Responsiveness Through Marketplace Volatility When the reality of the pandemic hit in March, the NYSID team worked diligently with Member Agencies and Corporate Partners to support them in a new and complex business environment. Although some contracts were suspended due to the NYS on Pause shutdown, NYSID collaborated to move displaced workers to COVID-19 emergency contracts that required the highest levels of sanitizing and disinfection. Diligence and pride characterized the response to customers’ critical needs, as individuals with disabilities became the front line of defense at dozens of subway stations operated by the Metropolitan Transportation Authority and at more than 50 NYC Fire Department Emergency Medical Services stations throughout four boroughs. Work teams also sanitized frequent touchpoint areas like doorways, keypads and restrooms at the NYS Department of Health’s Wadsworth Center Health Lab, the Corning Tower government office building in Albany, and at county office buildings and courthouses throughout the state. Others cleaned tents at drive-in COVID-19 test centers at the State University campuses at Stony Brook and Albany. And still more teams kept the vast network of transportation rest areas throughout the state accessible and sanitary. “The chance to perform a duty that truly makes a Document imaging and mail difference really gives us a true sense of pride fulfillment work continued, includand personal fulfillment.” ing the processing of 100 boxes – Corning Tower COVID-19 Team, of court records for the Unified Second Chance Opportunities and Court System site in Cattaraugus Green Facility Solution County. Emergency supplies produced by several NYSID Member Agencies, including disinfecting products, personal protection equipment, paper goods, and cleaning supplies, were shipped to essential government agencies. To support each other, Member Agencies purchased items from one another, including PURELL sanitizers and incontinence briefs for residential programs. As business sectors reopened, services for temporary personnel, data imaging, secure document destruction, and groundskeeping secured paychecks for more individuals at NYSID Member Agencies. This has been especially important as COVID-19 unemployment has hit Americans with disabilities among the hardest.
In order to continue its mission of training and support, the NYS Division of Military and Naval Affairs (DMNA) applied for funding through the federal CARES Act to secure emergency COVID-19 disinfecting and janitorial services through NYSID. Individuals with disabilities employed by eight Member Agencies from Buffalo to Long Island are working full-time at 20 DMNA locations statewide, including its extensive Camp Smith Training Site, and are earning prevailing wage. More than 40 workers have the honor of supporting an essential NYS agency at a critical time while being competitively employed in their respective communities.
The loyalty of NYSID customers, in a year without precedence, allowed more than 1,500 individuals with disabilities to join in the efforts to keep our state safe. Two valued, longstanding customers were recognized at the 2020 Annual Meeting for supporting competitive integrated employment through purchasing.
State Government Customer of the Year
New York State Insurance Fund (NYSIF)
NYSIF guarantees that workers’ compensation insurance is available and affordable to New York employers. It also provides timely payments to injured workers. And the agency makes employment possible for individuals with disabilities by procuring data imaging, secure document destruction, janitorial, mail fulfillment, and other NYSID services. At the start of 2020, a particular data imaging contract had expanded to provide integrated work opportunities at NYSIF’s local Albany facility. When this office transitioned to a remote workforce due to COVID, NYSIF entrusted its full document processing needs to the team at SecureScan, a NYSID Corporate Partner. This allowed those individuals with disabilities on the team to maintain their livelihoods.
Local Government/Public Authority Customer of the Year
Metropolitan Transportation Authority (MTA) As the largest transit network in the country serving more than one billion riders a year, the MTA’s services throughout New York City’s five boroughs have been critical in emergencies, including the 2020 COVID-19 pandemic. Subways served as lifelines for essential workers getting to hospitals, nursing homes, public safety offices, and other job sites that remained open. The MTA turned to NYSID for nightly high touch-point disinfecting services at more than 50 subway stations, work that was provided by four Member Agencies and a Corporate Partner. Workers with disabilities supported the front line, with appropriate training and personal protective equipment, to serve their communities.
Focusing on Supply Chain Diversity, Creating New Jobs When private sector businesses connect with NYSID, they diversify their procurement by purchasing products and services from our Member Agencies and Corporate Partners. Purchasing by private sector customers tripled in 2020 over the prior year as many companies realized the value of choosing local suppliers during the COVID-19 outbreak. NYSID helped health care, construction and non-profit organizations stay safe and adapt to new health and safety requirements through the purchase of PURELL sanitizers and custom products like social distancing floor decals and masks, among others. And, with those purchases, more than 30 individuals with disabilities were engaged in competitive integrated jobs providing document imaging and janitorial services to private sector customers. Private sector purchasing continues to gain momentum in the commercial and financial sectors, thanks to the reliability of workers with disabilities.
Investing in Members and People Through our Matching Grants Program, NYSID helps Member Agencies secure new equipment to boost productivity and performance. A total of $88,000 in grants was awarded to six Member Agencies: The Arc Mid-Hudson, The Arc Otsego, Arc of Seneca Cayuga, The Arc of Steuben, Liberty Arc, and Spectrum Designs. Pictured here is Liberty Arcâ€™s new self-leveling pallet positioner, purchased in part with a NYSID grant. It requires less bending and reaching so that workers like Jose Miguel Aponte are working more efficiently.
Why Corporate Social Responsibility Matters Supply chain diversity is a strategy that aligns corporate social responsibility with business needs to better our communities. NYSID actively engages with private sector executive and leadership teams to promote the benefits of socially responsible procurement. Together, our organizations can work to reduce the 67% unemployment rate of individuals with disabilities in New York State.
“CommerceHub focuses on supporting the communities in which it operates. When we learned that NYSID procurement creates social impact, CommerceHub turned to them to solve key procurement challenges that met with great success.” John Hinkle CIO/CISO, EVP Technical Operations Commerce Hub
“We all have a difference to make in fighting the coronavirus pandemic together. Albany Med’s close partnership with NYSID and its member organizations means individuals with disabilities bring light to a new day in a tangible, meaningful way. The masks, social distancing stickers, t-shirts, and jackets created by Spectrum Designs prove that inclusion is the cornerstone to bringing good things to life. It is a value that enriches our communities and our missions above all others.” Dennis P. McKenna, MD President and CEO Albany Medical Center
Assemblymember McDonald Recognized for Exceptional Advocacy Assemblymember John McDonald was named NYSID’s 2020 Preferred Source Champion for his advocacy on behalf of individuals with disabilities throughout the Capital Region. He is always willing to have an open dialogue to improve employment and other opportunities for those with disabilities. When the Division of Budget failed to approve an upcoming state contract for print and mail fulfillment services to be performed by the Center for Disability Services, McDonald led the call by local legislators asking Governor Cuomo to intervene to protect vital jobs for individuals with disabilities. He called attention to the negative impact this would have on their ability to earn a living and live as independently as possible. Looking ahead, McDonald is the lead sponsor of new legislation that will support jobs for individuals with disabilities through supply chain diversity focusing on Personal Protective Equipment, or PPE. This legislation could open the doors to new production opportunities and meaningful manufacturing jobs at NYSID Member Agencies. We are indebted to Assemblymember McDonald for his commitment to making the Capital Region and New York State inclusive for all.
Employed. Included. Essential. The 2020 Member Agency Employment Report is based on Quarterly Employment Report data as supplied by NYSID Member Agencies and Corporate Partners for the period of July 1, 2019 to June 30, 2020. County/NYSID Member Agency
County/NYSID Member Agency
Catholic Charities of the Diocese of Albany 1,488 3 Green Facility Solution ~ Catholic Charities of the Diocese of Albany 31,466 38 Center for Disability Services 45,558 85 Northeast Career Planning 23,194 25 Green Facility Solution ~ Northeast Career Planning 49,076 50 Secure Scan ~ Northeast Career Planning 55,239 81 Rehabilitation Support Services 117,783 139 Action Window Cleaning, Inc. ~ Rehabilitation Support Services 1,689 10 Image Data, Inc. ~ Rehabilitation Support Services 4,495 20 Janitronics ~ Rehabilitation Support Services 68,665 75 Second Chance Opportunities, Inc. 100,411 126 Green Facility Solution ~ Second Chance Opportunities, Inc. 65,148 95
The Arc Erie County New York 45,323 70 Clean Textile Systems, LP ~ The Arc Erie County New York 2,022 1 Instream, LLC ~ The Arc Erie County New York 5,593 11 People, Inc. 1,585 13 Immediate Mailing Services, Inc. ~ People, Inc. 356 2 Suburban Adult Services, Inc. 27,743 40
Bronx The Osborne Association
Broome ACHIEVE Bates Troy, Inc. ~ ACHIEVE 20,040 13 Conduent State and Local Solutions ~ ACHIEVE 60,835 89 Paper Alternative Solutions, Inc. ~ ACHIEVE 465 4 SOURCECORP BPS Inc. ~ ACHIEVE 5,456 13 Intandem (Cattaraugus Rehabilitation Center, Inc.)
Chemung Capabilities, Inc. The Arc Chemung
Clinton Advocacy and Resource Center
Cortland J.M. Murray Ames Linen Services ~ J.M. Murray
31,907 88 674 3
Dutchess The Arc of Dutchess
Mountain Lake Services
Franklin Citizen Advocates
Fulton The Arc Lexington 1,451 25 Century Linen & Uniform, Inc. ~The Arc Lexington 172 2 The Arc Genesee Orleans Angelica Textile Services, Inc. ~ The Arc Genesee Orleans
*employment reported in The Arc Genesee Orleans totals
Herkimer Arc Herkimer
Jefferson The Arc Jefferson-St. Lawrence
Livingston Madison The Arc of Madison Cortland
Chautauqua The Resource Center
The Arc of Livingston-Wyoming
Monroe CDS Monarch 1,898 21 Sheen and Shine, Inc. ~ CDS Monarch 337 2 Lifetime Assistance, Inc. 3,748 11 ALSCO, Inc. ~ Lifetime Assistance, Inc. 1,149 1 Sheen and Shine, Inc. ~ Lifetime Assistance, Inc. 1,185 3 Rochester Rehabilitation Center, Inc. 39,973 38
Montgomery Liberty Arc
Nassau Adults and Children with Learning and Developmental Disabilities 484 8 AHRC Nassau 5,865 9 FDR Services Corporation ~ AHRC Nassau 5,605 3 LandTek Group, Inc. ~ AHRC Nassau 3,054 5 The Corporate Source 104,430 95 American Maintenance ~ The Corporate Source 23,144 12 Spectrum Designs Foundation 682 24 Seery Systems Group ~Abilities, Inc. 32,872 25
Woman-owned business ~ in partnership with
County/NYSID Member Agency
New York AHRC New York City American Security Shredding Corporation ~ AHRC New York City The Doe Fund Fedcap Rehabilitation Services Caso, Inc. ~ Fedcap Rehabilitation Services
3,791 4 1,194 3 250,911 160 * *
Wildcat Service Corporation, an affiliate of Fedcap 253,033 Lifespire, Inc. 4,929
Oneida 1,624 118,683
Onondaga Arc of Onondaga 14,271 26 American Maintenance ~ Arc of Onondaga 4,498 7 Image Integrator LLC ~ Arc of Onondaga 7,003 21 Immediate Mailing Services, Inc. ~ Arc of Onondaga 39 1 Katapult Solutions, LLC ~ Arc of Onondaga 598 2 Northcoast Window Cleaning, LLC ~ Community Options New York, Inc. 38 1 American Maintenance ~ Helio Health 19,192 18 Continuum Professional Services ~ Liberty Resources, Inc. 4,222 4
Ontario Ontario Arc
Orange Access: Supports for Living Inc. American Maintenance ~ Access: Supports for Living Inc.
Oswego Arc of Oswego County
Otsego The Arc Otsego
Queens Goodwill Industries of Greater NY and Northern NJ, Inc. WellLife Network
Rensselaer The Arc of Rensselaer County eBizDocs ~ The Arc of Rensselaer County
3,266 7 31,352 33
Rockland Jawonio Front Nine LLC, dba Star Screen Print & Embroidery ~ Jawonio
96,621 83 156 1
St. Lawrence The Arc Jefferson-St. Lawrence
*employment reported in Fedcap totals
The Arc, Oneida -Lewis Chapter Human Technologies Corp
County/NYSID Member Agency
Plaza Linens ~ Rehabilitation Support Services
Schenectady Autism Society of the Greater Capital Region Schenectady Arc Shred-It USA, LLC ~ Schenectady Arc
*employment reported in Schenectady Arc totals
The Altamont Program, Inc.
Schoharie Schoharie Arc
Seneca Arc of Seneca Cayuga
Steuben The Arc of Steuben
Suffolk American Maintenance ~ The Rehabilitation Institute 165,324 222 American Maintenance ~ WellLife Network 15,637 18 Carlstrom & Ritter, Inc. ~ Concern for Independent Living 12,748 12 Maryhaven Center of Hope 6,727 43 Mayco Building Services, Inc. ~ The Rehabilitation Institute 36,388 31 Alternative Earthcare Tree & Lawn Systems, Inc. ~ Skills Unlimited 939 1 American Maintenance ~ Skills Unlimited 24,775 16 Imaging and Microfilm Access ~ Skills Unlimited 6,644 18 Stang Landscaping Corporation ~ Concern for Independent Living 1,589 2
Sullivan The Arc Sullivan-Orange Counties New York
15,182 29,910 3,182 7,329
14 25 7 12
Tompkins Challenge Industries, Inc.
Ulster Gateway Hudson Valley The Arc Mid-Hudson
Warren Community, Work and Independence, Inc. Warren, Washington & Albany Counties ARC
Wayne The Arc Wayne
Westchester A&P Coat, Apron and Linen Supply, Inc. ~ Jawonio American Maintenance ~ AHRC New York City The Arc Westchester Digiscribe International LLC ~ The Arc Westchester
Yates Arc of Yates TOTAL
Member Agency of the Year: Upstate
The Arc Erie County New York – Buffalo/Erie County Changing Forward When the Arc Erie County reimagined its employment offerings as an integrated community model, its custodial program grew in marketplace potential. About 70 janitorial and lawn care experts currently work daily at 30 different state and local government properties throughout the region. These individuals collectively earned more than $850,000 over the past year. When Buffalo experienced the largest COVID-19 outbreak outside of New York City and its surrounding counties, the Arc’s cleaning program stepped up its services with enhanced disinfection throughout the City of Buffalo. Staff members quickly learned new skills and took on increased hours to sanitize and safeguard transportation areas, public works, courthouses, and other essential sites.
Employee of the Year
Amy Espinosa Amy began her employment journey in an Arc Erie County after-school program, improving her general employment skills and discovering a knack for cleaning. Following gradu ation, she showed the appropriate aptitude to join the Arc’s mobile janitorial crew which serves Preferred Source sites, including the Erie County Water Authority and Buffalo Courthouse. Although shy at first, Amy overcame the fear of knocking on doors and disturbing customers. She learned the value of working on a team and listening to her supervisor. Amy matured over time to the point of accepting extra work hours “I’ve never won anything in my life. and job sites to contribute to I’m so happy to be recognized.” the COVID-19 relief. ~Amy Espinosa
See the 2020 Member Agency videos at www.youtube.com/nysidcreatesjobs.
Member Agency of the Year: Downstate
Jawonio – New City/Rockland County Competitive Integrated Solutions The Jawonio Cleaning Company secures livelihoods for individuals with disabilities who build professional relationships with the customers who value their services. Jawonio and NYSID have partnered on these employment opportunities throughout Rockland, Westchester and other counties for 25 years, allowing hundreds of individuals over the years to work in integrated settings. They exemplify Jawonio’s true meaning, which is “independence.” When a number of Jawonio essential government customers remained open throughout the COVID-19 pandemic, more than 140 cleaners were committed to their jobs in courthouses, schools, office complexes, and the Metropolitan Transportation Authority. They quickly learned, and then implemented, COVID-19 cleaning protocols to keep sites clean and safe for employees and the public. Jawonio workers with disabilities collectively earned more than $2 million this past year, and we commend them and Jawonio management for their unique role in COVID-19 relief.
Employee of the Year
Gerard “Gerry” Acer is respected for his custodial diligence and experience working at the Westchester County Courthouse. Gerry works alongside numerous court and police staff, who appreciate his work ethic and cleaning skills, especially during this year’s critical health crisis. Jawonio’s workforce development opportunities have helped him maintain steady employment for more than 20 years despite mental health challenges. Gerry is thankful for the economic security that allows him and his wife to live “I never really thought I’d be able to give independently, as they back to the community this much. Thank look to celebrate 25 you, NYSID and Jawonio, for awarding me years of marriage in to do something I enjoy so much.” May 2021. ~Gerard Acer
Bettering Communities NYSID employees are committed to social responsibility both through NYSID partnerships and on their own. They participate in Member Agency and Corporate Partner events that raise awareness about individuals with disabilities, and they lend support to not-for-profit organizations supporting athletes with disabilities, veterans, needy families, and more. hen COVID-19 hit our communities, NYSID employees W responded with time, talent and energy to food insecurity drives led by Feed Albany and Catholic Charities of the Albany Diocese. They engaged in NYSIDâ€™s partnership with Center for Disability Services to provide face shields for essential-care staff at Albany Medical Center and St. Catherineâ€™s Center for Children.
Independent of NYSID’s social-responsibility events, our staff collectively logged more than 400 off-work hours, participating in virtual events to bring staff “together” for worthy causes, even while working remotely. These efforts supported causes that included Special Olympics New York, Double H Ranch, 15-LOVE, the National Alliance on Mental IllnessNYS Chapter, and other opportunities to give back.
Investing in Our Employees NYSID believes in the potential of its staff, and offers financial assistance to employees who want to advance their education. In 2020, three women participated in our tuition-reimbursement program, working toward and earning bachelor or associate degrees. Of the three, two are single mothers. In addition to a tuition-reimbursement program at SUNY per credits rates, NYSID entered into a partnership with Maria College in Albany whereby employees and their dependents can enroll at the college at one-third off the tuition cost for bachelor degree programs in health care management, psychology or liberal arts.
Financial Statements Statement of Financial Position (as of September 30, 2020) ASSETS Cash and Cash Equivalents $ 634,315 Investments 10,692,483 Accounts Receivable, Net 67,070,861 Inventory 2,355,185 Prepaid Expenses and Other Assets 143,941 Loan Receivable, Revolving Loan Fund 316, 470 Property and Equipment, Net 2,277,026 TOTAL ASSETS
LIABILITIES AND NET ASSETS LIABILITIES: Accounts Payable Accrued Expenses Line of Credit Note Payable
$ 49,413,152 1,482,704 6,596,036 1,130,089
NET ASSETS: Without Donor Restrictions Undesignated Board Designated
TOTAL NET ASSETS 24,868,300 TOTAL LIABILITIES AND NET ASSETS
Gross Sales $250,783,420 Total Revenues Total Expenses Operating (Loss) Other Income Increase in Net Assets Net Assets, beginning of year Net Assets, end of year
8,756,778 8,783,379 (26,601) 854,775 828,174 24,040,126 $ 24,868,300 Samuel Fredette Northeast Career Planning Menands/Albany County
2019-20 Board of Directors Officers Kevin Crosley, Chair • Arc Herkimer Stanfort Perry, Vice Chair • AHRC Nassau Patrick Bardsley, Secretary • Spectrum Designs Foundation Mark Tebbano, Treasurer • CHA Consulting, Inc. Francoise Dunefsky, Past Chair • Gateway Hudson Valley (retired) Maureen O’Brien • NYSID President & CEO
Board Members G. Allen Connely • Arc of Seneca Cayuga Susan Delehanty • Citizens Advocates, Inc. (retired) Douglas DiGesare • The Arc Erie County New York Mark Farrington • ReadyJet, Inc. Rhonda Frederick • People, Inc. Timothy Giarrusso • Human Technologies Michael Miller • Golub Corporation Steve Towler • AHRC – New York City Jill Warner • Jawonio
Front Cover: Gerard Acer Jawonio New City/Rockland County Back Cover: Anyee Stancil Warren, Washington & Albany Counties ARC Queensbury/Warren County Robert Yesse Liberty Arc Amsterdam/Montgomery County
Executive Staff Maureen E. O’Brien President & Chief Executive Officer Eileen J. McCarthy Chief of Staff/General Counsel Margie L. Castellana Controller Sarah DeVoe Vice President, Compliance Meredith Hartman Vice President, Contract Administration Joseph Messina Vice President, Sales Tim Mott Vice President, Business Operations
NYSID, Purchasing That Powers Employment NYSIDSpeaks NYSID Creates Jobs NYSID nysid_powering_employment
11 Columbia Circle Drive West Albany, NY 12203 800-221-5994 | www.nysid.org