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Welcome to ABC! A BC!

New Employee Orientation Handbook 2010

INVESTING IN PEOPLE! OUR GREATEST ASSET! ABC’s New Employee Orientation & 90-Day Day Certification Program


TABLE OF CONTENTS We are glad you made it here!....................................................... 3 Welcome! You are here! ............................................................... 3 ABC’s Vision .................................................................................. 4 ABC’s Mission ................................................................................ 4 ABC’s Values ................................................................................. 4 ABC Orientation & 90-Day Certification Program .......................... 5 ABC 101: Orientation to ABC .................................................... 6 Prerequisite(s)

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Course Description

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Course Objectives

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ABC 102: Focus Workshop ....................................................... 7 Prerequisite(s)

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Course Description

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Course Objectives

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ABC103: Introduction to ABC’s Technology ............................. 8 Prerequisite(s)

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Course Description

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Course Objectives

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ABC104: Technical Equipment for Travelers ............................ 9 Prerequisite(s)

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Course Description

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Course Objectives

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ABC105: Creating and Leaving a Legacy ............................... 10 Prerequisite(s)

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Course Description

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Course Objectives

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WE ARE GLAD YOU MADE IT HERE! The purpose of this handbook is to help new employees in getting oriented to working at ABC.

WELCOME! YOU ARE HERE! ABC is a neat place to work! At least we think so. As you may already know, we received many inquiries about potential employment. ABC takes a good deal of care in selecting employees. You have been selected from a pool of applicants as one who does stand out amongst the crowd.

Are you in the right seat on the right bus?

Congratulations on making it through our initial screening process. During these last few weeks, well maybe several weeks in some cases, we have gotten to know you. You have also gotten to know us.

ABC values every employee here and wants to make sure that each one has tools, resources, and skills to help get off to a great start! During the next three months you are invited to work with subject experts, learning developers, HR, your hiring manager, and your team. We will create an environment for you to further explore ABC and get acclimated. ABC’s new employees begin with an initial 90-day period that includes our ABC New Employee Orientation and 90-Day Certification Program. By the end of this initial period, you and your hiring manager may further assess if you mutually feel ABC is a good fit for you. At this point, we really think you are a great fit! Thus, we choose to invest in your development beginning now!

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ABC’S VISION ABC’s laser focused vision includes becoming well known within its six territorial regions of the United States as the number one provider of widget services to educational institutions, corporate training departments, and community development services providers.

ABC’S MISSION ABC’s mission is to continuously improve upon and provide widget services that enable our customers to deliver educational content online seamlessly.

ABC’S VALUES ABC values align with the organization’s culture, mission, and vision while recognizing our talented employees’ role in defining and fostering an environment conducive to progressive growth. 1) We value our employees and respect their contributions individually and as a team. 2) We value our customers and desire for them to become our raving fans. 3) We value creativity, experimentation, and thoughtful development of ideas in our ever evolving development of widget services. 4) We value embracing life and uphold personal commitments to work, family, and community.

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ABC ORIENTATION & 90-DAY CERTIFICATION PROGRAM This program will help you get acquainted with ABC’s culture, ABC’s technology, and ABC’s support services available for employees. You will also work with your hiring manager and your direct working team to become accustom to your role within your team and within ABC. The following sections serve to introduce you to the courses contained in this program.

ABC Widget Services Serving Every Street Every Town Every State USA

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ABC 101: ORIENTATION TO ABC PREREQUISITE(S) None COURSE DESCRIPTION The orientation course is required of all new employees and is normally attended within the first week of starting at ABC. In the orientation course, employees will be introduced to the culture and makeup of ABC, especially its mission, vision, and values. They will also become familiar with the benefits package under their starting terms.

COURSE OBJECTIVES 1) Employee should comprehend ABC's mission statement and values well enough to recite it through a teleconference or web conference. 2) Employee will gain an overall understanding of ABC's organizational structure, and demonstrate locating a specified employee in the online organizational chart. 3) Employee should access the ABC Portal and identify 5 supportive services available and best means for contacting each. 4) Employees shall comprehend the written goals their hiring manager has given them for the first ninety days' expectations and establish steps towards completing them in the 90-day probationary period. 5) Employee will ascertain understanding of the comprehensive orientation program by completing a policy and procedures test to a grade of 75% or higher.

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ABC 102: FOCUS WORKSHOP PREREQUISITE(S) ABC101 COURSE DESCRIPTION In this course employees explore the alignment of the organizational, team, and personal mission and values. They also define their personal roles and reflect on their life purpose. Employees walk away with a planning system for assisting with weekly and daily planning with the goal being to better align action -- daily and weekly routines to what matters most.

COURSE OBJECTIVES 1) Employees shall use the Franklin Covey mission building tool, explore and build a personal mission statement. 2) Using Franklin Covey’s Stress Assessment tool, employees will assess their own typical stress level and demonstrate use of Franklin Covey’s Time Matrix in prioritizing daily tasks. 3) Employee will explore Franklin Covey’s online Time Management Fundamentals material, and then demonstrate use of learned weekly planning steps inside of MS Outlook.

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ABC103: INTRODUCTION TO ABC’S TECHNOLOGY PREREQUISITE(S) ABC101

COURSE DESCRIPTION Employees gain a working understanding of logging in and basic uses of ABC authorized and assigned technology systems and software applications relevant to assigned roles. They explore technology resources and support services and place services requests as applicable to personal need.

COURSE OBJECTIVES 1) Given tutorials on ABC Technology policies, employees will gain understanding of applicable ABC technology and complete discussion board postings. 2) Given self-paced modules on the applicable duties of his or her role at ABC, employees will explore basics of each of the core ABC systems and demonstrate mastery by completing online exercises. 3) Given training resources relevant to technology available on the ABC Intranet Portal, employees will learn how to use the support services area and will exercise mastery by submitting an online requests for copies of the orientation materials on DVD and signing up for their next course.

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ABC104: TECHNICAL EQUIPMENT FOR TRAVELERS PREREQUISITE(S) ABC101 and ABC103

COURSE DESCRIPTION Employees gain advice on use of laptops, smartphones, and secured storage devices, webcams, and eReader devices. Emphasis is placed on understanding how to use the equipment and seeking help when assistance is needed.

COURSE OBJECTIVES 1) Employees explore tutorials that introduce them to basic operations of various ABC technology equipment assign to them and digitally acknowledge completing the tutorial. 2) Employees gain understanding of ways to gain after hours support by accessing ABC portal and by demonstrating placing a service request. 3) Employees practice traveling with assigned technology software and equipment and communicating back to the main office using available resources.

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ABC105: CREATING AND LEAVING A LEGACY PREREQUISITE(S) ABC101, (Ideally this is the capstone course and should be taken last. Exceptions are considered by the Director of Online Teaching and Learning.)

COURSE DESCRIPTION In this capstone course, employees are challenged to find their voice, "their seat on the bus”. Employees explore ingredients of successful organizations and the development of Wildly Important Goals (WIGs). Employees explore ABC’s WIGs - both at a top level and team level.

COURSE OBJECTIVES 1) After exploring Good to Great materials, Employees explain the importance of his or her role in terms of ABC’s vision and mission and complete the Kenexa Job Fit assessment. 2) Employees identify the location of ABC’s Wildly Important Goals (WIGs) and associated scoreboards as well as demonstrate an understanding of how his or her role and responsibilities align to support ABC’s WIGs by completing Kenexa’s 4 Step assessment. 3) Employees break up into subgroups by ABC division and gain more detailed understanding of WIGs for their given areas and what is expected from them individually and complete Kenexa’s goals

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New Employee Handout