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tradition or established practice to consult the opinions of the users. In some adult education there are advisory boards where discussions around these questions can be made. Figure 8.4 underlines the importance of consulting the users. According to the results of this question users seem to think it is important that they are consulted for guidance services to be improved. On a scale from 1 to 7 where 1 means very unimportant and 7 very important the average rating was 5.6.

8.6. evaluation of guidance – participation (level 4) The results shown in table 8.10 are in line with former questions. Most of the users have not participated in decision making and designing of strategies in guidance. In order to involve guidance users at this level new tools of users’ participation need to be developed, such as fo-

cus groups and advisory boards. According to the results from the focus groups this has not been high on the agenda. As two counsellors pointed out: “Most evaluation is done ad hoc and with the idea that i can feel as a counsellor if something is wrong." "one of the obstacles to reach a more proactive client is the expectations and behaviours of the clients. several of them are used to a passive pattern and come to counselling with an open mouth waiting for someone to feed them.”

Lundahl & Nilsson (2010) describe a situation, in their research, where lack of directions, leadership and quality assessment including evaluations is frequent in the Swedish communities. One consequence of these deficits is a lack of interest for developing evaluation models.

TABLe 8.10 have you as a user of guidance participated in decision making and designing of strategies in guidance? Participation in designing of strategies refers to deciding how guidance should be operated and the amount ofguidance each should get.

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Results in Sweden

Profile for NVL Nordvux

Voice of users  

This present evaluative research, titled Voice of users – promoting quality of guidance for adults in the Nordic countries, examines both th...

Voice of users  

This present evaluative research, titled Voice of users – promoting quality of guidance for adults in the Nordic countries, examines both th...

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