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ing the importance of users evaluating guidance services. This is a question where a large majority of the respondents agreed that it is important that users of guidance have the opportunity to evaluate different aspects of the service. It’s hard to draw specific conclusions. The guidance process, for example, has probably several meanings for respondents. The main conclusion is that users think it’s important to give their opinions about the guidance situation from many different perspectives.

expressed by one of the counsellors in the focus group interview: “i’m trying to end the interview by asking the client if it was a meaningful interview, if they feel that they have got something new with them.”

From both a research and managers perspective it is important that counsellors develop more established and valid routines for evaluation and feedback about their services.

8.5. evaluation of guidance – forums of debate (level 3)

Figure 8.3 concerns the users’ opinion on if their feedback is likely or unlikely to result in improvements in the guidance service. The result shows that there is a rather strong confidence that feedback can develop and improve guidance. On average respondent scored 5.2 on the scale of 1 to 7, where 1 means very unlikely and 7 very likely.

Respondents were asked if they had been consulted, i.e. participated in meetings or discussion groups concerning the guidance services (see table 8.9). Once again the answers indicate that users have not been consulted concerning for example guidance delivery, content in guidance and/or deficits and gaps. It is obviously not a

Table 8.8 shows responses towards statements concern-

All

5,2

Male

5,0

Female

5,3

29 years old or younger

5,2

30-39 years old

5,4

40-49 years old

4,8

50 years or older

5,8

In a city/municipality over 30 000 inhabitants In a city/municipality under 30 000 inhabitants or in rural area

85

5,2 5,1

Compulsory education or less

5,2

Upper secondary education (gymnasium)

5,0

Vocational education (upper secondary level)

5,6

Post secondary- or tertiary education

5,2

*Swedish

4,8

Native language other than Swedish

5,4 1

2

3

4

5

6

7

fiGure 8.3 do you think that your feedback on guidance is likely or unlikely to result in improvements in the guidance service? Participants answered on the scale of 1-7 where 1 means very unlikely and 7 very likely. the figure shows results by gender, age, residence and educational level

Results in Sweden

Profile for NVL Nordvux

Voice of users  

This present evaluative research, titled Voice of users – promoting quality of guidance for adults in the Nordic countries, examines both th...

Voice of users  

This present evaluative research, titled Voice of users – promoting quality of guidance for adults in the Nordic countries, examines both th...

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