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Respondents were also asked if they thought it was important for the improvement of guidance that were consulted (see figure 7.5). The question was asked on a scale of 1-7 where 1 meant very unimportant and 7 very important. The users on average felt that it was somewhat important that users were consulted, and rated the importance on average as 5.1 out of 7. The gap mention on level 2 is even bigger if one compares the numbers in figure 7.4 and the focus group interviews with clients. In the interviews, the clients said that their voices should be heard more in the future. There were no statistically significant differences in the average ratings of men and women, different age groups nor in terms of their residence, or education.

7.6. evaluation of guidance – participation (level 4) By far, most of the respondents had not been involved at the level 4 of user involvement – participation. Table 7.10 shows that 90% of respondents had not participated in decision making and designing of strategies. Respondents were further asked if they thought it was important for the improvement of guidance that users participated in decision making and designing of guidance services (see figure 7.5). The question was asked on a scale of 1-7 where 1 meant very unimportant and 7 very important. The users on average felt that it was somewhat important that users participated in the designing of services, and rated the importance on average

All

4,8

Male

4,5

Female

76

4,9

29 years old or younger

4,8

30-39 years old

4,6

40-49 years old

4,9

50 years or older

5,1

In a city/municipality over 30 000 inhabitants

4,8

In a city/municipality under 30 000 inhabitants

5,0

In the rural area /in the country

4,7

Compulsory education or less

4,8

Upper secondary education (gymnasium)

4,6

Vocational education (upper secondary level)

4,8

Post secondary- or tertiary education

4,8

1

2

3

4

5

6

7

fiGure 7.5 do you think that it is important or unimportant for the improvement of guidance that users participate in decision making and designing of guidance services? Participants answered on the scale of 1-7 where 1 means very unimportant and 7 very important. the figure shows results by gender, age, residence and educational level

Profile for NVL Nordvux

Voice of users  

This present evaluative research, titled Voice of users – promoting quality of guidance for adults in the Nordic countries, examines both th...

Voice of users  

This present evaluative research, titled Voice of users – promoting quality of guidance for adults in the Nordic countries, examines both th...

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