Page 59

All

5.8

Male

5.6

Female

5.9

29 years old or younger

5.5

30-39 years old

5.9

40-49 years old

5.8

50 years or older

5.9

In a city/municipality over 30 000 inhabitants

5.8

In a city/municipality under 30 000 inhabitants or in rural area

5.8

Compulsory education or less

5.8

62

Upper secondary education (gymnasium)

6.0

Vocational education (upper secondary level)

5.7

Post secondary- or tertiary education

5.8

fiGure 6.4

1

2

3

4

5

6

7

do you  think that it is important or unimportant for the improvement of guidance that users are consulted? Participants answered on the scale of 1-7 where 1 means very unimportant and 7 very important. the figure shows results by gender, age, residence and educational level

TABLe 6.9 have you as a user of guidance been consulted (participated in meetings or discussion groups) on the following concerning guidance services?

Number

Persentage of respondents

Improving operation of service (such as on the user-friendliness of web-sites, opening hours, slow service etc.)

39

8%

+/-3%

Setting priorities in guidance services (such as giving new groups the opportunity to participate in guidance etc.)

26

6%

+/-2%

Identifying gaps in service (such as work search work-shops, services to meet your special needs, etc.)

31

7%

+/-2%

Identifying gaps in quality of service (such as breaches in confidentiality, misinformation, etc.)

12

3%

+/-1%

Addressing unmet needs (such as those of school dropouts, immigrants, single mothers etc.)

29

6%

+/-2%

Developing new guidance services (such as telephone counseling)

14

3%

+/-2%

3%

8

2%

+/-1%

2%

410

86%

+/-3%

Other No, I have not participated in meetings or discussion groups about guidance services Total

120%

CI

Persentage 8% 6% 7% 3% 6%

86%

Profile for NVL Nordvux

Voice of users  

This present evaluative research, titled Voice of users – promoting quality of guidance for adults in the Nordic countries, examines both th...

Voice of users  

This present evaluative research, titled Voice of users – promoting quality of guidance for adults in the Nordic countries, examines both th...

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