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5.1

Male

4.7

Female

5.4

29 years old or younger

4.7

30-39 years old

5.2

40-49 years old

5.2

50 years or older

5.3

In a city/municipality over 30 000 inhabitants

5.2

In a city/municipality under 30 000 inhabitants or in rural area

5.1

Compulsory education or less

5.1

Upper secondary education (gymnasium)

5.5

Vocational education (upper secondary level)

4.9

Post secondary- or tertiary education

fiGure 6.3

61 5.2

1

2

3

4

5

6

7

do you think that your feedback on guidance is likely or unlikely to result in improvements in the guidance service? Participants  answered on the scale of 1-7 where 1 means very unlikely and 7 very likely. the figure shows results by gender, age, residence and educational level

According to the counsellors and managers that took part in the focus group study, clients usually do not have a chance to evaluate the guidance service formally. In some educational institutions evaluation meetings are held where students get to state their opinion on the course and other services provided, such as guidance. In the LLL centres guidance counsellors are evaluated in relations to their teaching but not for their guidance work. Those users who had been offered a chance to evaluate or give feedback on the service were asked if they thought it would be likely that their feedback would result in improvements in the guidance service (see figure 6.3). The question was asked on a scale of 1-7 where 1 meant very unlikely and 7 very likely. As the figure shows, the users on average felt that it was somewhat likely that their feedback would have a positive impact on service improvements (mean=5.1). There were no statistically significant differences in the average ratings with respect to age, residence or education, but women were more positive towards the possible impact of their feedback (5.4) than men were (4.7). Overall, users of guidance seem to hold the opinion that it is important for them to have the opportunity to

evaluate or give feedback on services. As table 6.8 shows, roughly three of every four respondents (77%) feel that it is important the users have the chance to evaluate the guidance process as well as access to guidance. Some of the counsellors that took part in the focus groups were somewhat sceptic of a formal questionnaire surveys following the guidance. In their opinion, questionnaire surveys would possibly not give helpful feedback as the experiences of clients are very subjective. Instead they mentioned the informal feedback by various means, such as when a client send them positive e-mails or when clients come to them because they were recommended by former clients. Also, the increase in interviews and demand was, according to counsellors, a positive feedback. The managers of the LLL centres who took part in the focus group study noted that each counsellor at the centres submits annually a qualitative report on their work during the prior year. Also, data is collected on the composition of the client group, such as number of participants, age, gender etc. Furthermore, they emphasised the importance of doing research in this field and mentioned prior research that had been helpful in their work. Results in Iceland

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Voice of users  

This present evaluative research, titled Voice of users – promoting quality of guidance for adults in the Nordic countries, examines both th...

Voice of users  

This present evaluative research, titled Voice of users – promoting quality of guidance for adults in the Nordic countries, examines both th...

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