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What is ITSM? ITSM, Information technology service management, stands in contrast to Technology centered approach of service delivery to IT management and business interaction. Providers of IT services have to consider the quality of the services they provide and focus on the relationship with customers. IT service management is often equated with the Information technology Infrastructure Library (ITIL) an official publication of the Office of Government Commerce in the United Kingdom. However, while a version of ITSM is a component of ITIL, ITIL also covers a number of related but distinct disciplines and the two are not synonymous.

What is ITIL? ITIL is the only consistent and comprehensive documentation of the best practice for IT service Management. Used by thousands of Organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books. ITIL consists of series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT.


Why are businesses adopting ITIL?  Reduced costs  Improved IT service through the use of proven best practice processes  Improved customer satisfaction through a more professional approach to service delivery  Standards and guidance  Improved productivity  Improved use of skills and experience  Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard of service delivery in service procurements.

What are the ITIL qualifications Schemes? The ITIL qualifications scheme provides a modular approach to ITIL certification, and is comprised of a series of certifications. There are four levels of certification within the scheme:  ITIL foundation in IT Service Management  ITIL Intermediate Level – Service life cycle & service capability streams  ITIL Expert Certifications 

ITIL Master Qualification

IT Service Management | Nucot - Best IT Infrastructure Solutions  

In today's vibrant, ITSM and ITIL are the most happening assets for an IT company. Learn IT service management and IT Infrastructure Library...

IT Service Management | Nucot - Best IT Infrastructure Solutions  

In today's vibrant, ITSM and ITIL are the most happening assets for an IT company. Learn IT service management and IT Infrastructure Library...

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