Page 1

Spring 09

Housingmatters

See pages 4 & 5 for news about our new tenants compact our commitment to working with you to improve housing services.

Keeping you informed | www.northtyneside.gov.uk

Working closer with communities


Your rent

Where the average £58.53 rent goes £8.78

Council rents are set to rise by an average of £3.66 per week from Monday, April 6.

£15.22

£2.93

This will make the average rent for a home in North Tyneside £58.53, based on rent paid over 50 weeks per year. If you are in receipt of housing benefit, you will receive a letter giving details of your new benefit entitlement and the revised amount you should pay each week. If you are a direct debit payer, your revised payments will start from Monday, April 6.

£16.39

How are rents set? The government sets the guidelines for council rents through a system called rent restructuring. This system is designed to bring all council rents up to the same level as housing association rents by 2012.

£15.22

Repaying loans for home improvements and providing homes Managing your home

The council has no real choice but to increase rents in line with government guidelines - we face other financial penalties if we set rents below this level.

Repairs and maintenance Money paid to the government Home improvements

Waiting in a queue to pay your rent? What could you be doing instead? Working closer with communities

If you need any further help or advice about paying your rent contact the Income Team on 643 7537 or the Financial Inclusion Team on 643 7528.

Get insured! To be in with a chance to win one year’s free home contents insurance, with cover up to £40,000, you must make sure you have joined our insurance scheme before the end of March. For more details about the scheme, visit your local customer service centre; phone 643 2360 or email: tenants.insurance@ northtyneside.gov.uk And there’s more great news - all premiums will stay at existing levels for 2009/10.

Ring our Direct Debit hotline

643 7535 or 643 7532 for further details

www.northtyneside.gov.uk

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(North Tyneside Homes, in association with Royal & Sun Alliance)


North Tyneside Homes – the housing service for North Tyneside Council.

We want your help Welcome to the Spring Edition of Housing Matters.

Ian Conway Head of North Tyneside Homes

Yes, Spring is in the air, well almost, and despite the economic gloom there is much to look forward to.

We’re putting together our new “Tenant Compact”.This will set out all the ways you will be able to get involved and help us improve your housing service. We want you to get excited about it and tell us what you think.

In this edition, we want your help to identify the unsung heroes in our communities and nominate them for one of our LION awards.

And as usual we’ve packed in lots of information and features to let you know about the improvements we’re making and encourage you to have your say.

We are investing more money than ever before in your homes.

At the end of last year we asked the government to support our plans for the ‘Wallsend Corridor’ including the provision of 800 new affordable rented homes.

Through the prudent management of our finances, we have been able to put an extra £2.8m into our improvement programme.

Cllr Bruce Pickard Cabinet member for Neighbourhood Improvements

We are continuing with our ambitious plans for changing the face of the housing service in North Tyneside.

Over the next two years, an extra 1,000 homes will benefit from new double-glazed windows and doors. We have also stepped up our insulation programme, which will benefit a further 5,000 homes. The council is developing comprehensive plans for the regeneration of the Wallsend area.

This could bring a further £182m into North Tyneside, creating jobs and training opportunities. We expect to hear in April whether we will be invited to develop our proposals further. If that wasn’t enough, we expect to sign a new 10-year deal soon with a private sector partner to establish a joint venture partnership for your repairs and maintenance service – driving up quality and delivering value for money.

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Get involved . . . New Tenants’ & Leaseholder involvement compact We are updating our involvement compact and would welcome your views. What is a compact? A compact is an agreement that will set out how you can be involved in the services we provide.

• Provide ways for you to be involved in decisions that affect you • Provide services to the standards that you want, by involving you in a variety of ways • Support you when you do get involved

What does it mean for me? The compact between the council and tenants and leaseholders says how we will:

• Offer choices on how and when you can get involved

What will it include? • A joint vision of what we want to achieve by working together to improve housing services • What being involved means and how it will be organised to make sure it improves services • What you can get involved in and the influence you can have • A menu of different ways that you can get involved and the time it will take • The support available when you take part in any involvement activities • The steps we will take to make sure all sections of the community get involved. • An action plan to involve more people in more things. How is it being developed? • A group of tenants from across the borough have been working with us to draw up a draft version. • We have also taken views and opinions from a range of tenants events and surveys over the last year. • The tenants group has also looked at compacts from other housing organisations and used the best ideas.

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How will we make sure it is followed? We will: • Monitor it regularly to make sure it achieves its aims. • Report every three months on progress in Housing Matters and tenants events • Update the action plan every year to make sure we continue to improve How can I get involved? You can give your views on the new draft compact in a number of ways: • We can send you a copy of the compact • You can look at a copy on the council’s website and email us your views • We can meet with you to go through the compact and listen to your views Get in touch with us: Tel: 643 7749 Email: getinvolved@northtyneside.gov.uk Write to: The Involvement Team Block C, Harvey Combe Killingworth Newcastle upon Tyne NE12 6UB

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Homefinder goes digital Since the last edition of Housing Matters, the project team have been busy consulting with tenants about the project and getting views on how the scheme should be promoted. To make it easier for potential council tenants to apply for homes, North Tyneside Homefinder is also joining the digital revolution! Applicants who have Freeview, Sky or Virgin TV will be able to view properties from the comfort of their own home, as well as through the Homefinder website. The Homefinder scheme is set to go live this summer and if you would like any information, please contact the Homefinder Team on 643 7568.

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North Tyneside

H MEFINDER

Helping you find an affordable home

Tyne and Wear HomeXchange We are working with the other Tyne and Wear local authorities on a mutual exchange scheme. HomeXchange Tyne and Wear will go live later this year. It will give tenants across the region more choice and options when looking for opportunities to exchange homes. Tenants who are interested in taking part in the scheme will be able to register using an

Internet-based system.This will allow simple access for tenants to identify potential exchanges. The scheme is due to be launched during the summer. Further details will be included in future editions of Housing Matters. For further information about Homefinder or Tyne and Wear HomeXchange, please contact getinvolved@northtyneside.gov.uk


Panel is making life easier for you The Repairs Panel, made up of tenants from across the borough, has been discussing ways of making it easier for you to report a repair.

• Keep your job reference number – when reporting your repair, you will be given a job reference number. If you are not given one, ask for the number and keep it in a safe place.You will need it if you have to phone us again about your repair. • Keep your appointment – we now offer appointments for most repairs. If you are given an appointment, please try to

The process to select a partner to deliver repairs and maintenance to your homes is nearing completion. As part of this process, we wrote to all tenants and leaseholders in December to identify your priorities for the repairs service. We received 2,500 replies and the highest priorities were:

This was one of the priorities raised at our consultation events last year. The panel visited the council’s telephone contact centre and repairs depot to see how the system works. The panel asked us to publicise the following information to help the system run as smoothly as possible. • Reporting your repair – you can call the contact centre on 0845 2000 102 to report a repair anytime between 7.30am and 8pm (Monday to Friday). Please be aware Monday mornings are the busiest times.

Update on repairs service

keep it. Last year, our repairs team had 4,935 wasted journeys because people were out.This wastes money that could be used to carry out more repairs! If something crops up and the appointment time is no longer convenient, just give us a ring. We will arrange another one to suit you better. Of course, we aim to keep our side of the bargain and turn up promptly at the time we have arranged or ring ahead if we are delayed. If you would like more information, or wish to join the Repairs Panel, ring the Involvement Team on 643 7749 or email: getinvolved@northtyneside.gov.uk

1 Improving the quality of work – such as getting it right first time; carrying out repairs more quickly and acting on feedback from tenants. 2 A more flexible workforce – for example doing small related jobs they discover when in your home, even though it is not on their job card, and if this isn’t possible, arranging another appointment for you. We will use the feedback we have received to help us choose the most appropriate partner. All tenants and leaseholders will be notified once the decision has been made.

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Do you know a

LION?

LION

North Tyneside Homes is asking its tenants and leaseholders to nominate a neighbourhood champion.

We are holding our first Leaders In Our Neighbourhoods (LION) awards to reward those who deserve recognition for their hard work. Everyone shortlisted, and the people who nominated them, will be invited to an awards ceremony later this year. Cllr Bruce Pickard, cabinet member for Neighbourhood Improvements, said: “This scheme is all about rewarding those who help others and make North Tyneside a great place to live. “I’m sure lots of people know an unsung hero who deserves some recognition for what they do.This is a great opportunity to give them the credit they deserve.” The closing date is Friday, May 29.

The categories are: • Good Neighbour of the Year • Young Person of the Year (up to age 25) • Community Award (for individuals and groups of tenants or leaseholders)

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Each winner will receive an award and shopping vouchers to the value of £100 and all those who nominate someone for an award will be entered into a free prize draw for a £25 voucher.

Please return the form opposite. Or contact the Involvement Team on 643 7749 for more details.


North Tyneside Homes – LION Awards 2009 (Leaders in our Neighbourhoods)

Nomination Form Please provide as much information as possible. Which award are you nominating the person for? Name of person you are nominating Address and post code of person you are nominating (if known) Your name Your address and post code

Your telephone number(s) Why are you nominating this person for an award? (use extra paper if necessary) Things to consider: • Have they done more than you would expect your neighbour to do? • Do they have a long- term commitment to the neighbourhood? • If so, how have they shown this? • Is there any other information you feel would support your nomination, eg have they overcome any personal difficulties?

All persons nominated must be a tenant or leaseholder of North Tyneside Homes. Please return the form to your local customer service centre or post to: The Involvement Team, Harvey Combe, Killingworth, Newcastle upon Tyne NE12 6UB

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£250 reward! North Tyneside Homes says thank you for having a clear rent account. If you have a clear rent account on April 7, 2009 we will automatically enter you into a prize draw for a chance to win a credit crunch-busting £250*. If you are having difficulty in paying your rent please contact us on 0845 2000 101. *Terms and conditions apply.

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Making money matters count If you would like free advice on money and debt issues, come along to one of our sessions to see if we can help. The Shontal Theatre Group will be at the sessions to entertain with their take on coping with the credit crunch through the eyes of one family caught in the spiral of debt. The group explores ideas and solutions, sending out the message that being in debt is not the end of the world. Places are limited, so be sure to book your place.

£12.8m extra benefit paid

Sessions are being held on: • Tuesday, March 24 (9.30am to 1pm) at Whitley Bay Young Persons Centre, Hillheads (behind the Ice Rink), Whitley Bay. • Friday, March 27 (9.30am to 1pm) at St Aidan’s Church Hall, Billy Mill Lane, North Shields. • Tuesday, March 31 (9.30am to 1pm) at the John Willie Sams Centre, Market Street, Dudley. To book your place, phone Julie or Tony on 643 7528 or email: getinvolved@northtyneside.gov.uk

Our Financial Inclusion Team has started a series of roadshows promoting benefit take-up across the borough. Since last April, the Social Security Agency has paid £12.8m in extra benefit to customers. The first shows targeted the over-60s and were held in sheltered accommodation at Feetham Court, Forest Hall and Skipsey Court, Percy Main. The aim is to ensure maximum take-up of benefits, provide some handy money-saving tips and highlight services that can

provide help for people in financial difficulties. Elected Mayor John Harrison came along to Skipsey Court to help out. He said: “A great way of helping people with financial difficulties is to make sure they get all the help they are entitled to.These roadshows are a great way of getting the message out.” On hand to answer any queries were housing benefits staff and officials from The Pension Service,The Coast Project and Supporting People.

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North Tyneside Home Typical time taken for a non-urgent repair Percentage of responsive repairs for which we made and kept an appointment

Target: 15 days Performance: 24.9 days Last Year: 14.65 days

Percentage of urgent repairs completed wi time limits Target: 98% Performance: 96.02% Last Year: 97.63%

Target: 75% Performance: 63.62% Last Year: 55.9%

Proportion of rent collected

Total amount of rent owed to us

Target: 98.6% Performance: 97.74% Last Year: 98.51%

Target: £1,047,483 Performance: £1,113,261 Last Year: £1,102,477

Performance relates from April to December 2008

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Number of homes benefiting from home improvements Targeted Homes: 4,423 Performance: 4,044 Last Year: 2,360

If you would like more information


es - how we performed Typical time taken to let an empty home

ithin Target: 50 days Performance: 49.06 days Last Year: 55.37 days

Number of empty homes available for letting Target: 230 Performance: 233 Last Year: Not available – new performance measure

Tenants satisfied with the repairs service on a score of 1 to 10 Target achieved Target: 8.2 Performance: 8.11 (April-November) Last Year: 8.06

Target not achieved, better than last year Target not achieved, worse than last year

please contact Chris Patterson on 643 7736 or email chris.patterson@northtyneside.gov.uk

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AGM is open to you Do you want to ask questions or get advice from your tenant representatives on any matters relating to your home or housing service? Come along to: The Tenant Representatives Annual General Meeting Saturday, April 25 at the Village Hotel, Silver Fox Way, Cobalt Business Park. Refreshments 10-30am (11am start, 1pm finish) Tenant representatives are council house tenants like you. Each neighbourhood can choose who their tenant representative is. Our

main role is to raise issues of concern at the area housing forums. During the last year, we have also been involved in discussions about the new joint venture company being set up to carry out repairs to your homes and played an active role in the plans to improve sheltered housing. Tenant representatives are supporting all the new involvement activities being introduced by North Tyneside Homes. We are taking part in each of the new service groups looking at the repairs, estate

management and involvement services, as well as continuing our work on the Respect Group, looking at anti-social behaviour issues. At our annual meeting, we will report on all our activities over the last year, and our plans for the future. So come along and give us your support. Everyone is welcome! For more information, contact 643 7749 or email: getinvolved@northtyneside.gov.uk Kevin Flynn Chair of tenant representatives

Help to cut your fuel costs As part of our commitment to lowering tenants fuel bills and reducing carbon emissions, we have joined forces with North Tyneside Warmzone to install loft insulation in council homes across the borough. Why do I need my loft insulated? Experts have calculated approximately 25% of heat inside your home will escape through your roof if your loft is not properly insulated. Loft insulation acts as a blanket, trapping heat in your home and saving you cash! How much will I save? If you have no loft insulation and we install the recommended

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in partnership with

270mm depth, you could save around £205 a year on your heating bills.The environment benefits too as this insulation saves around 1 tonne of carbon dioxide (CO2) each year. Who will benefit? We have around 5,000 homes that require additional loft insulation. We have made a commitment to tenants that, as part of the “Better Homes – Better Lives” improvement works, we will carry out loft insulation works to 3,000 properties by

October 2009 with the remaining 2000 properties completed in 2010. This will save our tenants more than £1m per year in reduced fuel bills and will reduce the area’s carbon dioxide (CO2) by over 5,000 tonnes per year. Who will get the work? This work is targeted at homes that are occupied by tenants who are on low income and who have less than the recommended level of insulation.The investment team will contact those who qualify for it before any work takes place. If you would like more information, contact us on 643 2305 or email: betterhomes@northtyneside.gov.uk


Gardener’s world Bloomin’ marvellous! and judging will take place during July.

Calling all green-fingered gardeners – with summer fast approaching, it’s time to get ready for this year’s North Tyneside in Bloom contest.

If you are unable to take part, but would like to be involved, you can volunteer to be a judge.

The competition includes categories for tenants with small, medium or large gardens. The closing date for entries is Friday, June 12

Win a garden makeover

For more information, contact Dave Murphy on 643 7279 or Nadine Stewart on 643 7744.

Name of tenant as entrant

Do you want your garden to look like this but just don’t know where to start? Well, we could help you.

Name of contact (if different)

Address

In addition to our summer garden competition, we are giving you the chance to win a garden makeover!

Post Code

Tel No

Small Garden

Medium Garden

Large Garden

You will be notified of your date. Don’t forget the judges will need access to your garden! Please return this entry form to: Dave Murphy, Project Co-ordinator, Clean Neighbourhoods, Harvey Combe, Killingworth, Newcastle Upon Tyne. NE12 6UB.

Simply send a photo (or contact us and we’ll take the photo for you), of your garden and a letter telling us why you would like to win the garden makeover of your dreams. It’s that simple. We’ll pick out the lucky winner and the makeover is yours. Send your entry to The Involvement Team, Harvey Combe, Killingworth, Newcastle upon Tyne, NE12 6UB Closing date: March 31

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Get involved . . . make a difference Events programme We have put together a programme of events and activities for you to take part in over the next few months. All the events are free and we will cover all reasonable travel and care costs. For more information or to book your place, contact the involvement team on 643 7749.

March 24 - Whitley Bay Young Persons Centre, Hillheads March 27 - St Aidans Church Hall, North Shields March 31 - John Willie Sams Centre, Dudley All the sessions run between 9.30am to 1pm

Gardening Tips from B&Q Have you got green fingers? Pick up some tips and skills from the experts on this taster session designed for beginners. March 24: 6pm to 7.30pm at the B&Q Hypermarket.

Decorating tips from B&Q Giving your home a new look for 2009? This course is suitable for those who want to do a bit of home decorating and would like to pick up some tips and skills from the experts. May 19: 6pm to 7.30pm at the B&Q Hypermarket.

Coping with the Credit Crunch Would you like free money management and debt advice? Then why not come along to one of our sessions to see if we can help.The sessions include a live theatre show on managing money by the Shontal Live Theatre Company.

Basic DIY from B&Q Wonky shelves? Never got the right tools for the job? Get expert advice on what you need and how to do all those little jobs around the house. July 21: 6pm to 7.30pm at the B&Q Hypermarket.

The dates of the courses below are to be confirmed but we still want to hear from you if you want to reserve a place. May – what does the council spend your rent money on? Run by North Tyneside Homes. June – basic first aid Run by St John Ambulance. July – dealing with anti-social behaviour Run by North Tyneside Homes and tenants and residents of the Respect Group. And did you know… The Adult Learning Alliance runs free courses in computing (including safe internet shopping), English and Maths.VODA (Voluntary Organisations Development Agency) also runs various courses for community groups. For more information, ring us on 643 7749.

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If you are interested in getting involved, contact us on 643 7749 or email us at getinvolved@northtyneside.gov.uk

At your service! A new watchdog has been set up to improve the standard of council and housing association homes. The Tenant Services Authority (TSA) is the new regulator for homes owned by housing associations and co-ops. From spring 2010, they will also be responsible for local councils. The TSA is currently drawing up a new set of standards for all social landlords.The authority will monitor the standards and take action against landlords who fail to achieve them. As part of the process, the TSA is listening to tenants across the country to find out what they want to see in the new standards. A group of our tenants joined in this national conversation by

TSA

TENANT SERVICES AUTHORITY

attending a regional event in Durham in February. Bev Amers, from Burradon, said: “We discussed a range of topics covering rents, repairs and estate issues. “It was very interesting hearing tenants’ views from across the North East and sharing the different experiences of our housing services.” The TSA plans to develop the new standards, based on the consultation with tenants and landlords, during the next couple of months.You can get more information about the work of the TSA online at www.tenantservicesauthority.org

Competition corner Congratulations to Bob and Anne Carpenter, from Battle Hill, who are the lucky winners of our prize draw.The answer to the competition was we have 16 estate caretakers to cover the borough.Thanks to everyone who entered. In this edition, we are giving away another £10 high street voucher. To be in with a chance of winning, simply answer the following question correctly and you will be entered into the prize draw. What can you do between 7.30am and 8pm, Monday to Friday? You can email your answer to: getinvolved@ northtyneside.gov.uk or post it (with your name and telephone number) to: The Involvement Team, Harvey Combe, Killingworth, Newcastle upon Tyne, NE12 6UB

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Bigger and better!

“Spot on!” was the opinion of Mrs Wiseman from North Shields at one of or recent Better Homes Exhibitions.

Tenants were asked to vote on a choice of fire and surrounds.The UPVC doors and windows were also displayed so people could try them out and view the choices available.

surveys with tenants to check on their insulation needs. Everyone who came to the exhibitions was asked to fill in a feedback form.

An occupational therapist was available to make sure any changes to tenants’ homes took into account their health needs. An asbestos expert was also on hand to answer any questions. The four exhibitions attracted over 570 tenants, which let them find out more about the major improvement works planned for their homes from April onwards. The exhibitions included a mock-up of a kitchen and bathroom, displaying choices in worktops, doors, tiling and taps.

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Staff from Warmzone gave advice on saving energy and arranged

In the meantime, if you would like more information about the Better Homes programme – and how you can get involved – contact the involvement team on 643 7749 or email: getinvolved@northtyneside.gov.uk


Asbestos – do not disturb You can get information and advice about asbestos in a new leaflet produced for all tenants and leaseholders. Asbestos was widely used in building materials from the 1930s until the late 1990s.This means it may be present in a lot of homes but if left undisturbed it doesn’t usually cause a problem. If we are planning any improvements to your home, we will arrange for an inspection to identify any possible asbestos beforehand.

HOMES

• Textured coatings on ceilings and walls (such as ‘artex’) • Insulated pipes • Floor and ceiling tiles

A guide to asbestos in your home

Asbestos is very hard to identify so our advice is to contact us if you are planning any DIY or are concerned about the condition of any possible asbestos in your home.

North Tyneside

Remember, as long as asbestos is not damaged it won’t be a risk. Working closer with communities

www.northtyneside.gov.uk

If you are carrying out DIY work you do need to be careful, as it can be present in things like:

Doing the DECENT thing

For more information or a copy of the new leaflet, contact us on 643 2305 or visit any customer service centre.

Key council phone numbers General enquiries

To make sure that all our council homes meet the government’s Decent Homes target by 2010, we are spending £35m as part of our ‘better homes, better lives’ programme to improve another 6,000 homes across the borough from April 2009. In total, the better homes team will be delivering: • 1,900 new kitchens • 1,900 new bathrooms • 2,600 electrical upgrades

• • • •

1,574 new boilers 115 new roofs 2,150 new windows and doors 2,000 loft Insulation top-ups

All tenants who are having work carried out in their home this year have been told - and to help explain the work in more detail we have produced a range of leaflets explaining each scheme. If you would like a copy of any of the leaflets or have any questions about the improvement work, please contact the Housing Investment Team on 643 2305 or email: betterhomes@northtyneside.gov.uk

0845 2000 101 Jobs at the council

0845 2000 101 Housing repairs

0845 2000 102 Envirolink

0845 2000 103 Council tax and benefits

0845 2000 104 Racial harassment

0845 2000 105 Payments

0845 2000 107

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Leaseholder news

Meet the Leaseholder Team: Left to right: Pauline Bird, Karen Gill, Ian Hearn and Helen Quinn.

Following discussions of the leaseholder group, we have drafted the following service standards.We now want your views. We will: • Paint the communal areas of your building, every five years. • Send you an annual invoice for your service charges, setting out the available payment methods. • Carry out a 30-day consultation process on major works costing more than £250. • Invite you to a leaseholder forum twice a year. • Send you a quarterly newsletter. • Provide new leaseholders with a welcome pack. The forum also agreed the following advice should be given to leaseholders. • Read your lease carefully to make sure you understand what your obligations and responsibilities are. • Tell us if you decide to sell your lease or rent your property to another person. • Report any repairs that we are responsible for. • Arrange to pay your invoice within 28 days of receiving it. • Contact the Leasehold Team if you are having difficulties in making payments.

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Buying your home – new standards We want your views on new service standards for the Right to Buy service: We will: • Send a Right to Buy application pack, within two working days of request. • Let you know if you have the Right to Buy, within four weeks of receiving your completed form. • Send you an offer notice within eight weeks for a freehold property and 12 weeks for a leasehold property. • If you have been refused the Right to Buy, we will tell you why, within four weeks of receiving your application form.

• Give you a valuation for your property within 12 weeks of receiving your application form. Leaseholder forum Join us at our next meeting on May 11 at the council offices, Quadrant (6pm start).You can get involved and share your views about the leasehold service.There will also be a presentation on how we are working to improve the service and an update on the concerns raised at the previous meeting in November. If you want to tell us what you think about any of the draft standards, or if you would like to attend the next leaseholder forum, please contact Ian Hearn on 643 7540 or email ian.hearn@northtyneside.gov.uk.


Tenants set the standard Tenants are helping to improve estate services through the new Estates and Tenancies Service Group. The group, made up of tenants from across the borough, is looking at how to tackle the priorities raised at our consultation events. It has suggested service standards for some of the key areas of concern raised by tenants.Their suggestions are listed here and we would welcome your comments. Priority – housing officers should be more visible on estates. Suggested service standards: • Housing officers will carry out estate walkabouts, involving tenants, in all areas every three months. • We will also carry out estate walkabouts every two months on estates you have identified as needing more frequent visits. • We will publicise details of your local housing teams in

Housing Matters once a year and provide details in customer service centres on request. Priority – housing officers should take a lead role in estate walkabouts and report issues to other services and agencies.

• We will publicise information in Spring and Autumn about the help available to maintain gardens. • We will ensure graffiti is removed within 48 hours of being reported. • We will ask for offensive graffiti to be removed immediately.

Suggested service standard: • We will report issues identified on estate walkabouts within 48 hours.

Priority – housing officers should visit all new tenants.

Priority – tackling unclean estates and untidy gardens.

• We will visit every new tenant within six weeks of moving in.

Suggested service standards:

Once agreed, tenants and housing officers will monitor these standards to make sure they are being met in all parts of the borough.

Suggested service standard:

If you have any comments or suggestions, or you would like to join the group, we would like to hear from you. Please ring the Involvement team on 643 7749 or email: getinvolved@northtyneside.gov.uk for more details.

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Join us on a tour Walkabouts are a great opportunity for you to point out the things that you think need tackling in your area. They are held every three months. Join our staff as they go on tour. (The name of the estate is followed by the place to meet.) South East estate walkabouts North Shields All 9.45am start Chirton – Simpson Street (April 8), Balkwell – 2, Central Avenue (April 14), New York/Guisborough Drive – 1, Guisborough Drive (April 16), Balkwell – HeatonTerrace/The Quadrant (April 22), Greenlea – Adderstone Gardens/Warenton Place (April 29), West Chirton – 1, Craster Road (May 6), Norham Road North – Norham Road North/Darras Drive (May 13), Barnstaple Road – 1, Barnstaple Road (May 19), Tynemouth/East End, North Shields – Spanish Battery (May 21), West Chirton

re o f Be

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– Wark Avenue/Langley Road (May 26), Garrick Close/Phoenix Chase – Garrick Close/Drury Lane (May 27), Whitehouse Lane – Whitehouse Lane/Sherbourne Avenue (May 28), North Shields town centre – Morgan House (June 4), West Chirton – Chollerford Avenue/Falstaff Road (June 9), Lynn Estate – Netherton Avenue shops (June 11), North Shields – Carlton Court (June 16), Alwinton Avenue – Alwinton Avenue/Whitehouse Lane (June 23), Preston Village – Argyle Place (June 25).

Meadow Well All 1.30pm start North Meadow Well – Avon Avenue shops (April 2), Percy

er t f A

Main and East Howdon – Burdon Street/Brunton Street (April 23), Minton Lane – outside Riverside Centre (May 14), South Meadow Well – 18, Banbury Way (June 11).

South West estate walkabouts Howdon High Howdon – Beal Gardens car park (10am, April 8), Rosehill – outside Fern Dene on Threap Gardens (10am, April 22), Martin Road/Willington Quay – Martin Road/Rosehill Bank (10am, May 6), Churchill Street – outside council offices (10am, May 20), Holy Cross – St Hilda’s Avenue


shops (10am, June 3), Henley Gardens/Ridley Avenue – Denbigh Avenue/Windsor Drive (5.30pm, June 17).

Battle Hill and Wallsend Hadrian Park/Battle Hill/Coast Road – Broadway Court (10am, April 8, following on – meet at Jolly Bowman car park, 11.15am), Hedley Place/Rawdon Court/Carville Court – footpath to 1, Hedley Place (10am, April 15, following on – meet outside Eden Court, 11.15am), High Farm North – Chicken Road shops (4.30pm, April 22), High Farm South – Bedford Avenue shops (4.30pm, May 13), Central Battle Hill and The Dene – Lidl car park (4.30pm, May 20, following on – meet at Bude Court, 5.30pm), Brighton/Bowness/Bodmin – Jolly Bowman car park (4.30pm, June 10), Westmorland Estate – Cross Avenue/Strawberry Gardens (4.30pm, June 17).

Cullercoats – Community Centre (9.30am, June 24).

North West estate walkabouts Annitsford, Dudley, Fordley, Seaton Burn and Wideopen Annitsford – 2, Bridge Cottages (4pm, April 1), Dudley – 1, Weetslade Road (9.30am, April 2), Fordley (inc Northern Terrace) – 1, Fern Drive (2pm, April 7), Seaton Burn – 1, Oak Street (10am, April 9), Wideopen – 1, Warkworth Drive (9.30am, April 15).

Killingworth Camperdown/Burradon – 1, Allanville (10am, May 6), Killingworth (West Bailey) – 1,

Deepdale Gardens (2pm, May 12), Killingworth (East Bailey – Garth 20 to 30) – 1, Garth 20 (10am, May 21).

Longbenton, Benton, Fairways and Forest Hall All 10am start West Farm Avenue – Chesters Court (April 7), Goathland – Hailsham Avenue Flats (April 16), Lansdowne/Granville Avenue/Hillary – Granville Drive (April 21), West Farm Avenue West – Somervyl Court (May 7), Goathland and Fairways – Hailsham Avenue Flats (May 12), Clousden Hill/Rocket Way – 2, Ivy Road (May 21), West Farm Avenue – Charnwood Avenue (June 9), Balliol/Glebe/Lynholm Grove – 2, Albert Terrace (June 18), Palmersville/Holystone – 1, Palm Court (June 23).

For more details about the walkabouts in your area, contact your patch manager:

North East estate walkabouts Whitley Bay and Shiremoor Moorside Estate – Price Ryte shop on Station Road (10am, April 16), Shiremoor: Park Avenue/Grange Estate – Spar store, Park Lane (10am, April 30), Beaumont Park – Clifton Court (9.15am, May 13), Wellfield – Otterburn Court (11.15am, May 13), Seatonville – Roker Avenue, opposite car showroom (9.30am, May 21), Murton – Sherwood (11.15am, May 21), Monkseaton – Rosebery Court (9,30am, May 27), Backworth: Castle Park/Church Road – Eccles Court (9.30am, June 16),

John Belfield Battle Hill and Wallsend

643 7690

Ian Wilkinson Howdon

643 7699

Ray Ryan North Shields

643 7929

Dave McKenna Meadow Well

643 7720

Bob Davidson Whitley Bay and Shiremoor

643 7591

Gary Wilson Longbenton, Benton, Forest Hall and Holystone

643 7632

Shaun Creaby Killingworth, Burradon, Annitsford, Dudley, Fordley, Wideopen and Seaton Burn

643 7620

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HM Spring 2009  

Housing matters is North Tyneside Homes' newsletter for tenants and leaseholders.

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