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helor Motor Mile, the premier New and Used Vehicle Dealership that serves Southwest Virginia, North Carolina, West Virginia, and Tennessee, understands that the key to customer retention stems from exceptional service.
EXCEPTIONAL SERVICE IS OUR MISSION. How do you earn and maintain a 98% Customer Satisfaction rating? With the promise to deliver superior service, provide a dedicated and trained staff, and honor the commitment to an extraordinary customer buying experience. Our growth – from a 1974 single-point Chevrolet Dealership – into a 70 acre campus with 10 New Car Franchises and a Used Car Superstore, was attributed by keeping this promise. From start to finish, Shelor Motor Mile has earned a reputation for extraordinary customer service and integrity. It begins with the STAR Program: S – Straightforward Pricing | Less Back & Forth, Offer to Purchase Trade even if no Purchase Made T – Total Integrity | Shelor Certified Vehicles, 90-day warranty, 48-hour Exchange Policy
We value each customer that visits the Motor Mile. Although the property may be intimidating in size, our staff certainly provides the down-home service that you expect. Each representative has completed the STAR training, factory training and has extensive knowledge of the vehicles that we offer. WE DON’T STOP AFTER THE SALE.
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fter the final handshake and all of the paperwork has been signed – we can continue to service your vehicle at the Shelor Service Centers. Whether you need an appointment for a warranty concern, need a repair, or if you’re in need of quick services, we’re ready to serve. Enjoy our comfortable waiting area with complimentary Wi-Fi and beverages while your vehicle is serviced.
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Through the GTF partnership program, Shelor gives away two vehicles each school year, one in the Fall and one in the Spring. Schools sell chances to win a car for $1, and keep 100% of the proceeds. Schools use the funds to help support field trips, sports equipment and uniforms, technology, and much more. Find out more about Growing the Future on our website: www.shelor.com/growing-the-future.
For us, it’s not about the sale of a vehicle; it’s the gratification of knowing that our customers are cared-for and happy with their decision.
A – Award Winning Dealership | Trained & Certified Staff, 98% Customer Satisfaction Rating R – Real Value | $500 Additional Trade-In Value Guarantee, Lifetime VA State Inspection with Purchase, Loaner Car for Warranty Repairs (New Car Purchase)
to invest back into our local schools – through scholarships, donations, teacher incentives, partnership programs, marketing assistance, and the extremely popular GTF Talent Show.
A COMMUNITY PARTNER
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e wouldn’t be the organization that we are today without the support of our loyal customers. With this in mind, we started the Growing the Future (GTF) program in 2008
N R V B u s i n e s s Ye a r b o o k
Stop by Shelor Motor Mile in Christiansburg or visit us online at Shelor.com. Enjoy a variety of New and Pre-Owned vehicles with outstanding customer service.
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