49 CATWALK EVENT MANAGEMENT SYSTEM
PROBLEMS IN THE CURRENT SYSTEM After evaluating the system both during my internship and during the analysis stage of the development of the program I was able to identify the following problems in the current system. They can be divided into the following fields: Expense incurred Security Inefficiency Problems with accuracy of data The problems are listed below: 1. Since the system was mainly maintained manually on paper, many costs were incurred in the purchase of stationery supplies. This has negatively affected the profit that the company is able to make. This expense could be seriously reduced by computerizing the system. 2. This expense of stationery was usually passed on to the customer during the billing process; this made the venture expensive for the clients. 3. Also since all data is maintained on files, they are liable to get lost, due to this more time must be sent re-entering all the necessary data. This has proved to be an annoyance for both the customer and the employee and is an expensive process for both also. 4. Also if the data is lost the customer deserves a refund (as per company rules) which cuts down on profits 5. Since the data is available only on files they are accessible to everyone. This makes security a very big problem. Everyone can gain access to the data. Since this violates the client’s right to secure data this is a major worry for the CEO. 6. Since files are only checked when the need comes about any theft of a file remains unnoticed until a file is needed. This means that the probability of regaining the data is near nil. 7. Since the company represents many multinational and governmental organizations, security of data is vital. However since everyone has access to data security is not guaranteed. 8. The accounts department and the event management have access to data that do not apply to them making security a major concern. This means that every employees knows all; the data held about a specific client 9. Putting the file under lock and key is not a viable solution since files are checked out regularly. This means that those lower in ranks may also obtain the data. 10. Important and sensitive information like NIC number and credit card details are also available to all employees and the owner stated that at times employees tried to use this information to their advantage charging the credit cards for purchases the client did not OK on. 11. The current system was also rated as inefficient; since all data is held in files which aren’t labelled properly it often takes a lot of time to access these files. Secretaries are sent out looking for file 15 minutes prior to an appointment. And if a customer appears without notice he must be made to wait until the file is accessed. This further on reduces client satisfaction. NAINA RAISINGHANI PK 500