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The process

Board agreed the unique approach to self-assessment

Making a Difference Working Group made up of staff, tenants, leaseholders, partners and Board members formed

Introductory session held to introduce the project, explain the role of the group and the concept of 'outcomes'

More detailed training on outcomes and research tools

Series of workshops to identify local outcomes, group them by theme and identify measurement tools

Sub-groups worked to sharpen up each of the local outcomes; split the working group into outcome themes and developed research methods

Final workshop and training event held to define the task ahead for each group

Working Group undertook new research, analysed information and presented the data in storyboards to the Board

Storyboards were revised and finalised


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