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Our unique approach to Self-Assessment Staff, tenants, Board members, leaseholders and partners have been working together on the Making a Difference project since December 2012. The Welsh Government has asked all social landlords to complete a regular self-assessment exercise to obtain a snapshot of how each organisation is currently performing. The groups’ approach to this exercise has been to develop a set of local “outcomes” which describe the desired impact of our work on tenants and other stakeholders. Through evaluating existing data and carrying out new research, the group has analysed how we’re currently performing against each outcome, what we’re doing well and what needs to be improved. The project findings have given us a real flavour of how far we have come in the last two years. It has also given members of the Making a Difference working group lots of new skills, experience and knowledge and, ultimately, brought together a diverse group of people who have now formed strong relationships. Further work will now be done to learn from the findings and use them to re-shape and strengthen our services in future. 16

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Two Years On  

Two Years On  

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