Becoming an Effective Coach in Business: Frequently Asked Questions We often receive questions about what it takes to truly make an impact as a coach in business and how to effectively lead teams. Most successful companies approach the achievement of goals from a team perspective, understanding that ten employees contributing their specific skills to a project is better than one employee who is a jack of all trades but master of none. But before we get to those questions about becoming a coach in business, let’s take a look at some interesting statistics on teams: � 80% of companies with more than 100 employees use some types of teams � 90% of all U.S. employees spend part of their day working as part of a team � A high performance team typically increases productivity by 30% within twelve to eighteen months � Teams provide a 26% increase in ROI and a 34% higher return on assets � Teambased companies use 34% fewer labor hours to accomplish the same work, and have less turnover and more employee engagement These are some impressive statistics heralding the importance of teams. Now let’s get to a few of the FAQs of becoming a coach in business: How many teams does one coach typically have? An experienced team business coach may be coaching up to five teams at any one time, but it depends on the type of team and the levels of development. If the teams are new and therefore need more coaching, he or she may want to focus on one to three teams to be involved as much as possible. What type of training does a coach in business need? Before a coach can be an effective leader, he or she must obviously receive the right training on a wide variety of coaching skills including how to: � Coach a startup team � Develop employee skills and teamwork � Coach for improvement and success � Manage performance problems � Set performance expectations � Motivate employees and teams � Build partnerships and lead change � Reach agreement and consensus 1
How does a coach respond to negative comments? This is a common question because employees often get frustrated when first working within the dynamics of a team. They may become anxious and get focused on what will personally happen to them if the team doesn’t achieve the desired goals. An effective coach in business will communicate the fact that each team member’s contribution is critical to success and that their personal participation will also be evaluated. What is the role of a coach in business? Coaches have many responsibilities. If they do their job right, they create lasting change that benefits the business. Their role includes: � Communicating information, knowledge, and skills to the team � Interpreting and applying policies for the team � Teaching team members how to manage work processes effectively and evaluating results � Building communication channels between departments and eliminating duplication efforts � Encouraging teams to identify what can be done differently or better � Modeling proper team behavior and promoting selfdiscipline in team members � Encouraging risktaking among team members by confronting “groupthink” � Supporting goals of the team to internal and external customers � Reinforcing and rewarding proper team behavior � Communicating team progress to management � Serving as a mediator during team conflicts to create a win/win resolution � Guiding and shaping the direction toward a culture of teambuilding We hope these FAQs have helped answer what it takes to become a successful coach in business. Have more questions? Visit www.ThinkBlueThinking.com or call 619.550.8052. About the Author Bruno Raynal is the president and CEO of Blue Thinking, a business consulting firm based in San Diego, California. Bruno works with top level senior management to enhance their awareness of modern business practices and patterns so they can make informed choices, take the right action, and achieve their vision and goals. Learn more about Blue Thinking by visiting www.ThinkBlueThinking.com or calling 619.550.8052.