Salesforce Integration with Cisco Finesse Agent Desktop

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Witness the power of Cisco Salesforce integration

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Where is Innovation Headed?

1 in 3 customers leave a brand they love after a bad customer experience Companies involved in improving customer experience are known to enjoy better revenue and growth. This drives home the point that customer is the king.

What ensures better customer services?

1.Personalized interactions 2.Data harmonization 3.Skilled Agents

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CISCO SALESFORCE INTEGRATION : A SOLUTION

Most customer woes stem from the inability of agents to deliver what customer demands. The success factor would be to “Sell better and faster” in the age of competition.

Integration of Cisco with Salesforce delivers on three factors:  Agent productivity  Cutting down silos  Meaningful customer interaction

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Empower the Agents: The cisco contact center express salesforce integration can enable the agents to understand customer better.

By doing so, they deliver better.

•Faster call resolutions •Lower average call handling time •Reduce call drop rates When the agent knows what the customer wants, they can perform much better.

“Resolve calls in lesser time with the same resources”

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Enable data harmonization Switching across a number of screens to gather customer information is a big no-no in productivity sense.

Why not simplify the process with Cisco UCCX Salesforce integration?  Have all customer information available on a single screen  Communicate across departments without losing context  Deliver what the customer demands “ Migrate from the traditional siloed communication to unified interactions”

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Leave Customer Satisfied

Why should customers choose your product?

The answer lies in customer-centric services.  Don’t make the customer repeat his requirements  Connect with the right agent  Ensure meaningful interactions in real-time “Deliver prompt services, with a touch of personalization”

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Monitor Performance in Real-Time How do organizations come up with policies and procedures that boost their performance?

Through a wide analysis of data and thorough investigation of agent’s performance.

Supervisors with a call center wallboard can: a) Spot errors in real-time b) Compare the performance of agents With analysis rooted in viable data, policies are bound to deliver better

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Biggest Library of Cisco Finesse Ready Integration

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About Us NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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info@novelvox.com

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