Unified Contact Center Software Solutions - NovelVox

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Salesforce Cisco Integration

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Salesforce Cisco Integration Cisco Unified Contact Center Software Solution offers seamless integration with Salesforce. The advance contact center solution with Salesforce empowers agents with right caller information even before answering the call. Smooth Salesforce API integration with Agent Desktop and CTI connector enables team to take more calls in less time.

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Key Features of Salesforce Cisco Integration Seamless Integration Unified Customer Data Know Your Caller Industry-specific interface

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Seamless Integration with Contact Center Solution Salesforce Cisco integration leaves no scope for initial agentcaller introductory exchanges. Unified Contact center solution software with Salesforce saves time that’s needed for exceptional CX from UCCE, CCX, PCCE and CUCM •Call control gadgets •Enhanced agent –customer conversation

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Unified Customer Data Cisco Finesse Salesforce integration empower agents with customer details on a single screen. This unified contact center solution software offers •Unified view of customer details from Salesforce •Seamless integration •Relief from screen switches or app

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Know Your Caller Enables agents to offer personalized customer experience by addressing their name with screen pop information.

•Get caller details even before the call is answered •Address caller with first name •No re-validation of customer details •Screen switches with IVR inputs

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Industry-Specific Contact Center Solution

Call center solution with business-specific interface that can be further modified as per requirement •Drag and drop designer studio •Pre-built gadgets •Performance booster and lower training requirement

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Biggest Library of Cisco Finesse Ready Integrations

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About NovelVox

NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.