Cisco Unified Contact Center Solutions - NovelVox

www.novelvox.com

NovelVox Cisco Contact Center Solutions

www.novelvox.com

Cisco Call Center Software Solutions Cisco Unified Contact Center Software Solutions have been designed to suit customers as per their varied requirements. Right from different verticals and target nations these solutions aim to enhance the productive capacities of organizations.

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Cisco Finesse Mobile Agent App: Allows agent to work from home or work from anywhere No need for VPN Seamless coordination maintained among team members Personal phonebook to guide the agent in real time

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Cisco Unified Agent Desktop: Reduces average call-handling time Improves first-call resolution rates Single screen eliminates screen switches Pre-built in gadgets Drag and Drop designer studio

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Supervisor Desktop: Performance monitoring of agents Queue statistics feature to view calls in queue Team statistics feature allows pro-active view of the agent and the team holistically Historical and real time reporting to understand the loopholes better

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CTI Connector: Agent gets real-time access to customer information Faster resolution of customer queries Boosts agent productivity Serverless setup No expensive hardware replacements

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Biggest Library of Cisco Finesse Ready Integrations

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About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience.

The solution results in having meaningful conversations with the customers or citizens.