Leverage AI Chat Assistance for Fast Convenient and Accurate Responses

www.novelvox.com

Leverage AI Chat Assistance for Fast, Convenient, and Accurate

www.novelvox.com

Web & In-App Chat by CXInfinity

Never miss an opportunity with real-time chat. Engage with customers to support them instantly or sell you products/services right from your website or mobile app.

When your customers need support, it needs to be fast, convenient, and accurate. From lead conversion to longterm customer retention, our website and in-app chat options provide accurate responses without the wait.

www.novelvox.com

Personalized responses to quickly solve problems

Streamline case management for better customer service and quickly convert leads . Now contact centers can keep track of issues requiring follow up with agents and supervisors. The Live web chat and in-app chat ensures interaction continuity with robust agent notes capabilities.

During any challenges, agents can escalate issues to supervisor right from the chat. They can also track conversation history in a unified workspace and respond seamlessly to messages, emails, and calls.

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Eliminate client frustration by making your agents smarter

Businesses can anticipate customers’ needs with automated summaries including client information, FAQs, and intelligent sentiment analysis.

InfiBot handles simple inquiries and routes clients to the correct agent avoiding unnecessary transfers and eliminating client frustration.

Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.

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Increase Customer Retention by meeting expectations 67% of customer churn is preventable with first-time problem resolution. Contact Center agents can talk to multiple customers at the same time. They can set up chat rules and display the most relevant messages based on what content your website visitor or app user is viewing and how many times they’ve seen it.

Now, engage your customers with content that is most likely to convert, enable downloads from live chat, empower them to launch a call with sales, or show pricing. Businesses can exceed expectations by leveraging canned messages for instant replies and accessing to a powerful knowledge base including FAQ and related URLs.

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Biggest Library of Cisco Finesse Ready Integration

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About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

www.novelvox.com

info@novelvox.com

www.novelvox.com

+1888544808