Cisco Finesse Agent Desktop Application - NovelVox

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Key Features of Cisco Unified Agent Desktop

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Unified Agent Desktop: • A contact center solution that addresses the needs of both agents and customers.

• Designed for context-specific interactions • Aims to reduce average call handling time and boost productivity.

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Key Features of Unified Agent Desktops Seamless Integration Unified Display Personalized interaction Ease of use

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Seamless Integration: Cisco Finesse Agent Desktop can be integrated with any third party application, having an open API. • Allows customer to choose from a library of 70+ applications • Universal Connector connects with the database.

• Applications across various verticals like healthcare, ticketing, banking, CRM etc.

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Unified Display: A single screen view allows agents to interact with customers in a more specific manner. This • Enhances first call resolutions • Reduces call handling time • Easy disposition of requirements

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Personalized Interaction: Renders customer information to the agent before answering the call. This saves time on learning about requirements again and again. Other features include, • Addressing the customer on a first name basis • Mitigates the dilemma of revalidating customer information • Eliminates the rigmarole of switching between screens.

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Ease of Use: Allows the customer to choose from a wide range of industryspecific templates for Agent Desktops.

• An easy to use “drag and drop” designer studio • Pre-built in gadgets • Customization as per requirements

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Biggest Library of Cisco Finesse Ready Integrations

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About NovelVox

NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.