Genesys Agent Desktop for Optimum Customer Experience

www.novelvox.com

Genesys Agent Desktop for Optimum Customer Experience

www.novelvox.com

Genesys agent desktop The changing face of business is mainly driven by customer demands. And the correct startegy to realize greater revenue would be to sell what customer wants. This can be done by -

understanding customer demands better

breaking down barriers to customer interaction.

Genesys agent desktop offers this interaction opportunity through phone calls and Genesys Digital channels, such as chat, email, social media, SMS, WhatsApp, and work items. Supervisors can use Workspace to monitor and coach their teams.

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Features of Genesys agent desktop

Seamless integration

Enable personalized interactions

Optimization as per business needs

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Seamless integration By seamlessly integrating the Genesys agent accelerator with existing third-party applications, agents can deliver better. This integration offers Breaking down silos in organization. It pushes everyone from department to a regional office towards a single goal rather than letting everyone do their own thing.  Betters customer experience  Reduces AHT and improves first call resolutions

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Enable personalized interactions Making customers repeat their requirements can prove costly for business. Customers today, want to be understood on the following parameterstheir preferred channel of communication

product or service requirements based on interaction history

To sell faster and realize greater revenue, it is imperative to make workspaces customer friendly and interactions more personalized.

Genesys agent desktop allows: Greeting customers on first name basis

Quick access to customer details prior to taking the call

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Optimization as per business needs The workflow and interaction chart of a healthcare company cannot be the same as that of a telecom company. NovelVox understand this and offers optimized solutions to suit your specific business needs.

It Offers:

Industry specific agent workspace template

Unique workspace for each department

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Biggest Library of Cisco Finesse Ready Integration

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About us NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

www.novelvox.com

info@novelvox.com

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+1888544808