Display Real-time Performance Statistics and Empower Agents with Genesys Call Center Wallboard

www.novelvox.com

Display Real-time Performance Statistics and Empower Agents with Genesys Call Center Wallboard

www.novelvox.com

Real-time metrics and agent performance Interactive Genesys Call Center Wallboard empowers and motivates agents by displaying a meaningful and visually impressive real-time performance statistics.

Managers and agents can view metrics and optimize their performances accordingly. This wallboard:  Replaces boxy designs with impactful wallboard designs  Showcases multipe engaging Wallboard templates  Individual and team performance metrics

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Manage team performance with instant alerts Supervisors can manage team performance even when they are not at seat with instant alerts and notifications over email and SMS. They can control overall performance with real-time update of threshold KPI. Furthermore, it allows to:

Access visual, audio alerts, SMS, or email notification

Fix threshold level against KPIs

View Real-time alerts for monitored movement

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Seamless 3rd party integrations Contact Centers can select from existing over 50 templates or customize a template for businesses with easy drag and drop studio. Additionally, they can access all updates in real-time with over 75 third party integrations. Agents can:

Personalize their wallboard designs based on brand

Use drag & drop designer tool for easy modification

Access library of 75+ Genesys Wallboard designs

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Ensures quality and optimum performance Agent Dashboard ensures quality and optimum performance. Contact Center can set and track KPIs, set alarms, and more to avoid escalation and provide quick resolutions. Agents can:

Prioritize task/calls in queues with SMS/email alerts

Track tickets and access helpdesk

Data-driven decisions to improve CX

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Biggest Library of Cisco Finesse Ready Integration

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About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

www.novelvox.com

About NovelVox

NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms,www.novelvox.com Logistics & Travel, info@novelvox.com +1888544808Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience.

The solution results in having meaningful conversations with the customers or citizens.