Increase Agent Efficiency With A Call Center Wallboard

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Contact Center Wallboard for productivity and Efficiency

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Agents and Customers Customer communication and Agent productivity are inextricably linked. An improvement in one, automatically boosts another. Without these two critical aspects playing the pivot in an organization, success cannot follow.

Customers can benefit from a data-equipped agent including customer interaction history and requirements. Without this data, interactions can hardly be meaningful enough.

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Agent productivity Why should the agent be riddled with manual tasks eating up his productive hours? What renders him productive?

Ease of data access

Interactive data displays

Effective and timely performance analysis

An agent should be bringing in the revenue and not wasting time in manual data handling.

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Customer communication What enhances the customer satisfaction-quota?

Prompt response

Connecting with the right agent

Not having to repeat their requirements

Customers are an organizations biggest asset and leaving them unattended or delaying interactions, speak volumes about inefficiency.

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Contact Center Wallboard: A solution A visual communication tool to deliver on both customer interaction and agent productivity.

Without equipping an agent with customer data, that is not siloed but transferrable across departments is mandatory to meet customer demands.

With a Call Center Wallboard, Agent doesn’t have to get involved in screen switches or manual data handling. This ensures: More time for handling customers Allows for meaningful interaction

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Productivity Booster for Agents With supervisors able to monitor agent performance in real time. They can: Spot-errors Compare performances Lay down effective policies post data analysis Agents can intimated about their errors, thus ensuring productivity enhancement in the due course.

A call center wallboard understands this link of agents and customers and hence delivers as per their needs, be it business specific or department-specific.

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Biggest Library of Cisco Finesse Ready Integration

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About us NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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info@novelvox.com

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