Call Center Wallboard to Boost Agent Productivity

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Call Center Wallboards for Performance & Productivity

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What can Boost Productivity?

A simple yet effective way is to ensure that your organization is living up to the ideals of real-time. How does that help: a) b) c)

Ease of data access No compartmentalization of information Deriving meaningful analysis out of viable data This serves both the agent and the customer in better ways.

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Call Center Wallboard: The Touch of Innovation Why can’t we make data more interactive with images, videos, etc.?

Why not monitor agents performance in realtime?

And integrate this to render a better customer experience?

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A call center wallboard is the answer for : Agent productivity.

Customer experience Interactive and meaningful data

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Agents performance Agents are often riddled with unproductive work such as a) Manually sourcing data

b) Updating data across multiple channels This takes away from their core responsibilities.

Allow your agent to focus a maximum of his time towards getting those conversions.

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Call center wallboard Provides an Agent with: a) Unified data view b) Interactive figures and images to make data more lively c) Equips the agent about customer information in real-time

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Monitor performance in real-time How do organizations come up with policies and procedures that boost their performance?

Through a wide analysis of data and thorough investigation of agent’s performance.

Supervisors with a call center wallboard can: a) Spot errors in real-time b) Compare the performance of agents With analysis rooted in viable data, policies are bound to deliver better

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Customer experience: “Communication ought to be on the lines of meaningful interaction to win customer retention rates” What do customers want?

Prompt and meaningful interactions How does call center wallboard ensure that? a) Equipping agent with customer information b) Real-time routing across departments without losing context

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Biggest Library of Cisco Finesse Ready Integration

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About Us NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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info@novelvox.com

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+1888544808