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J.D. Power Asia Pacific Reports: Proximity of Automotive Service Workshops in India Remains an Issue for Vehicle Owners  ƒ”—–‹—œ—‹ƒ• ‹‰Š‡•–‹—•–‘‡”ƒ–‹•ˆƒ…–‹‘‹–Š‡ƒŽ‡”‡”˜‹…‡‹ †‹ƒˆ‘”ƒͳͶ–Š‘•‡…—–‹˜‡ ‡ƒ”  SINGAPORE: 31 Oct 2013 ȄŽ–Š‘—‰Š–Š‡—„‡”‘ˆ™‘”•Š‘’•‹ƒ—–‘ƒ‡”•ǯ•‡”˜‹…‡‡–™‘”•Šƒ• ‹…”‡ƒ•‡†•‹‰‹ˆ‹…ƒ–Ž›ǡ–Š‡‡•–ƒ„Ž‹•Š‡–‘ˆ™‘”•Š‘’•‹‡›Ž‘…ƒ–‹‘•™Š‡”‡˜‡Š‹…Ž‡‘™‡”•‘ˆ–‡Ž‹˜‡‘” ™‘”‹•‘–ƒŽ‹‰‡†–‘…—•–‘‡”‡‡†•ǡ™Š‹…Š‡ƒ•‹–•–‹ŽŽ–ƒ‡•˜‡Š‹…Ž‡‘™‡”•–Š‡•ƒ‡ƒ‘—–‘ˆ–‹‡ –‘”‡ƒ…Šƒ•‡”˜‹…‡™‘”•Š‘’ƒ•‹–†‹†‹ʹͲͲͻǡƒ……‘”†‹‰–‘–Š‡ ǤǤ‘™‡”•‹ƒƒ…‹ˆ‹…ʹͲͳ͵ †‹ƒ—•–‘‡” ‡”˜‹…‡ †‡šȋ Ȍ–—†›”‡Ž‡ƒ•‡†–‘†ƒ›Ǥ  Š‡•–—†›ǡ‘™‹‹–•ͳ͹–Š›‡ƒ”ǡ‡ƒ•—”‡••ƒ–‹•ˆƒ…–‹‘ƒ‘‰˜‡Š‹…Ž‡‘™‡”•™Š‘˜‹•‹–ƒƒ—–Š‘”‹œ‡† †‡ƒŽ‡”•Š‹’•‡”˜‹…‡…‡–‡”ˆ‘”ƒ‹–‡ƒ…‡‘””‡’ƒ‹”™‘”„‡–™‡‡–Š‡ˆ‹”•–ͳʹ–‘ʹͶ‘–Š•‘ˆ˜‡Š‹…Ž‡ ‘™‡”•Š‹’ǤŠ‡•–—†›‡ƒ•—”‡•‘˜‡”ƒŽŽ•ƒ–‹•ˆƒ…–‹‘‹ˆ‹˜‡ˆƒ…–‘”•ȋŽ‹•–‡†‹‘”†‡”‘ˆ‹’‘”–ƒ…‡Ȍǣ•‡”˜‹…‡ “—ƒŽ‹–›Ǣ˜‡Š‹…Ž‡’‹…Ǧ—’Ǣ•‡”˜‹…‡ƒ†˜‹•‘”Ǣ•‡”˜‹…‡ˆƒ…‹Ž‹–›Ǣƒ†•‡”˜‹…‡‹‹–‹ƒ–‹‘Ǥ˜‡”ƒŽŽ…—•–‘‡” •ƒ–‹•ˆƒ…–‹‘‹•‡ƒ•—”‡†‘ƒͳǡͲͲͲǦ’‘‹–•…ƒŽ‡ǡ™‹–ŠƒŠ‹‰Š‡”•…‘”‡‹†‹…ƒ–‹‰Š‹‰Š‡”•ƒ–‹•ˆƒ…–‹‘Ǥ  ‘˜‡‹‡…‡‘ˆŽ‘…ƒ–‹‘‹•ƒ‘‰–Š‡‡›”‡ƒ•‘•‘ˆ™‘”•Š‘’…Š‘‹…‡ƒ‘‰˜‡Š‹…Ž‡‘™‡”•‹ †‹ƒ‘˜‡” –Š‡’ƒ•–ͷ›‡ƒ”•Ǥ‡–’”‘š‹‹–›‘ˆ•‡”˜‹…‡™‘”•Š‘’•‹ †‹ƒ”‡ƒ‹•ƒ‹••—‡ˆ‘”˜‡Š‹…Ž‡‘™‡”•ǤŠ‹•Šƒ• „‡‡…‘’‘—†‡†„›–Š‡—‡˜‡‰”‘™–Š‘ˆ‡™Ǧ˜‡Š‹…Ž‡•ƒŽ‡•ƒ‘‰–Š‡˜ƒ”‹‘—•”‡‰‹‘•ƒ†…‹–‹‡•‘ˆ †‹ƒǤ ‡™Ǧ˜‡Š‹…Ž‡•ƒŽ‡•Šƒ˜‡‹…”‡ƒ•‡†‹ƒ”‡ƒ•–Šƒ–Šƒ˜‡ˆ‡™‡”ǡ‘”ƒ”‡ˆƒ”–Š‡”ƒ™ƒ›ˆ”‘ǡ™‘”•Š‘’•Ǥ•ƒ ”‡•—Ž–ǡ–Š‡•–—†›ˆ‹†•–Šƒ––Š‡–‹‡‹––ƒ‡•˜‡Š‹…Ž‡‘™‡”•–‘”‡ƒ…Šƒ™‘”•Š‘’Ȅʹͷ–‘͵Ͳ‹—–‡•ǡ‘ ƒ˜‡”ƒ‰‡ȄŠƒ•”‡ƒ‹‡†Žƒ”‰‡Ž›—…Šƒ‰‡††—”‹‰–Š‡’ƒ•–ˆ‹˜‡›‡ƒ”•Ǥ  DzŠ‹Ž‡–Š‡”‡Šƒ•„‡‡•‡”˜‹…‡‡–™‘”‡š’ƒ•‹‘„›ƒŽŽƒ—–‘ƒ‡”•†—”‹‰–Š‡’ƒ•–ˆ‹˜‡›‡ƒ”•ǡ–Š‡ Ž‘…ƒ–‹‘•‘ˆ–Š‡•‡‡•–ƒ„Ž‹•Š‡–•ƒ”‡‘–•—ˆˆ‹…‹‡–Ž›‡‡–‹‰…—•–‘‡”‡‡†•‹ƒ›…ƒ•‡•‡‹–Š‡”†—‡–‘ ”‡ƒŽ‡•–ƒ–‡ƒ˜ƒ‹Žƒ„‹Ž‹–›ǡ…‘•–ƒ†Ž‘…ƒŽ”‡‰—Žƒ–‹‘•ǡdz•ƒ‹†‘Š‹–”‘”ƒǡ‡š‡…—–‹˜‡†‹”‡…–‘”ǡ ǤǤ‘™‡”•‹ƒ ƒ…‹ˆ‹…ǤDz‹…‡˜‡Š‹…Ž‡•‡”˜‹…‹‰‹••‡‡ƒ•ƒ‡••‡–‹ƒŽ‡””ƒ†ǡƒ›•–‡’•–ƒ‡–‘‡Šƒ…‡…—•–‘‡” …‘˜‡‹‡…‡ƒ”‡Ž‹‡Ž›–‘„‡ƒ’’”‡…‹ƒ–‡†Ǥdz  Š‡•–—†›ƒŽ•‘ˆ‹†•–Šƒ–ƒ—–‘ƒ‡”•ƒ††‡ƒŽ‡”•Š‹’•ƒ”‡ƒ––‡’–‹‰–‘ƒƒ‰‡–Š‡‹”’‡”†ƒ›‹–ƒ‡‘ˆ •‡”˜‹…‡˜‡Š‹…Ž‡•„›‡…‘—”ƒ‰‹‰…—•–‘‡”•–‘•…Š‡†—Ž‡ƒƒ’’‘‹–‡–Ǥ͹Ͳ’‡”…‡–‘ˆ…—•–‘‡”•ƒ†‡ƒ ƒ’’‘‹–‡–ˆ‘”•‡”˜‹…‡‹ʹͲͳ͵ǡ…‘’ƒ”‡†™‹–Š͸ͷ’‡”…‡–‹ʹͲͳʹǤ ‘™‡˜‡”ǡ–Š‡•‡•‡”˜‹…‡˜‘Ž—‡•Šƒ˜‡ ‘–„‡‡•—ˆˆ‹…‹‡–Ž›ƒŽ‹‰‡†–‘ƒ’‘™‡”ƒ†‹ˆ”ƒ•–”—…–—”‡’Žƒ‹‰ǤŠ‹Ž‡ͺʹ’‡”…‡–‘ˆ…—•–‘‡”•ƒ”‡ ƒ––‡†‡†–‘‹‡†‹ƒ–‡Ž›™Š‡–Š‡›ƒ””‹˜‡ƒ––Š‡™‘”•Š‘’ǡͳͺ’‡”…‡–•–‹ŽŽŠƒ˜‡–‘™ƒ‹––‘‰‡––Š‡‹”˜‡Š‹…Ž‡ ‹ˆ‘”•‡”˜‹…‡ǡƒ‹…”‡ƒ•‡ˆ”‘ͳ͸’‡”…‡–‹ʹͲͳʹǤ‘‰…—•–‘‡”•™Š‘Šƒ˜‡–‘™ƒ‹––‘‰‡––Š‡‹”˜‡Š‹…Ž‡ ‹ˆ‘”•‡”˜‹…‡™Š‡–Š‡›ƒ””‹˜‡ƒ––Š‡™‘”•Š‘’ǡ͸ʹ’‡”…‡–ƒ†‡ƒƒ’’‘‹–‡–ˆ‘”–Š‡‹”•‡”˜‹…‡Ǥ  Dz‘•–˜‡Š‹…Ž‡‘™‡”•’”‡ˆ‡”–‘•…Š‡†—Ž‡ƒƒ’’‘‹–‡–ˆ‘”•‡”˜‹…‡ƒ•‹–Š‡Ž’•–Š‡’Žƒ–Š‡‹”†ƒ›ǡdz•ƒ‹† ”‘”ƒǤDz –‹•‹’‘”–ƒ–ˆ‘”†‡ƒŽ‡”•Š‹’•–‘‡•—”‡–Šƒ–”‡Ž‡˜ƒ–•‹ŽŽ‡†ƒ’‘™‡”‹•ƒ˜ƒ‹Žƒ„Ž‡–‘‡•—”‡ƒ •‘‘–Š’”‘…‡••ˆ‘”‰‡––‹‰–Š‡˜‡Š‹…Ž‡‹ˆ‘”•‡”˜‹…‡ƒ†‹‹‹œ‡™ƒ‹–‹‰–‹‡ǤŠ‹•‹•Ž‹‡Ž›–‘„‡…‘‡ƒ ‡›†”‹˜‡”‘ˆ‘˜‡”ƒŽŽ•ƒ–‹•ˆƒ…–‹‘™‹–Š–Š‡ƒˆ–‡”Ǧ•ƒŽ‡••‡”˜‹…‡’”‘…‡••‹ †‹ƒǤdz  ȋƒ‰‡ͳ‘ˆ͵Ȍ


˜‡”ƒŽŽ…—•–‘‡”•ƒ–‹•ˆƒ…–‹‘™‹–Š–Š‡†‡ƒŽ‡”•Š‹’•‡”˜‹…‡‡š’‡”‹‡…‡”‡ƒ‹•—…Šƒ‰‡†‹ʹͲͳ͵ˆ”‘ ʹͲͳʹƒ–ͺ͵Ͷ‹†‡š’‘‹–•ǤŠ‹Ž‡•ƒ–‹•ˆƒ…–‹‘™‹–Š–Š‡•‡”˜‹…‡ˆƒ…‹Ž‹–›‹…”‡ƒ•‡•ˆ‘—”’‘‹–•‹ʹͲͳ͵ǡ–Š‡‰ƒ‹ ‹•‘ˆˆ•‡–„›ƒˆ‘—”Ǧ’‘‹–†”‘’‹–Š‡•‡”˜‹…‡‹‹–‹ƒ–‹‘ˆƒ…–‘”ǢƒŽŽ‘–Š‡”ˆƒ…–‘”•”‡ƒ‹—…Šƒ‰‡†ˆ”‘ʹͲͳʹǤ  ƒ”—–‹—œ—‹”ƒ•Š‹‰Š‡•–‹…—•–‘‡”•ƒ–‹•ˆƒ…–‹‘™‹–Š†‡ƒŽ‡”•‡”˜‹…‡ˆ‘”ƒͳͶ–Š…‘•‡…—–‹˜‡›‡ƒ”ǡ™‹–Šƒ •…‘”‡‘ˆͺ͹͸Ǥƒ”—–‹—œ—‹’‡”ˆ‘”•’ƒ”–‹…—Žƒ”Ž›™‡ŽŽƒ…”‘••ƒŽŽˆƒ…–‘”•Ǥ ›—†ƒ‹ȋͺ͵͵Ȍƒ† ‘†ƒȋͺʹͷȌ ˆ‘ŽŽ‘™‹–Š‡”ƒ‹‰•Ǥ ›—†ƒ‹‹•ƒŽ•‘–Š‡‘•–‹’”‘˜‡†„”ƒ†‹–Š‡•–—†›ǡ™‹–Š•‹‰‹ˆ‹…ƒ– ‹’”‘˜‡‡–•ƒ…Š‹‡˜‡†ƒ…”‘••ƒŽŽˆ‹˜‡ˆƒ…–‘”•Ǥ  Š‡‘˜‡”ƒŽŽ“—ƒŽ‹–›‘ˆ•‡”˜‹…‡…‘’Ž‡–‡†…‘–‹—‡•–‘•Š‘™…‘•‹•–‡–Ž›•–”‘‰’‡”ˆ‘”ƒ…‡ƒ…”‘••–Š‡ ‹†—•–”››‡ƒ”‘˜‡”›‡ƒ”ǤŠ‹Ž‡ͻ͵’‡”…‡–‘ˆ‘™‡”•‹†‹…ƒ–‡–Šƒ––Š‡™‘”™ƒ•†‘‡…‘””‡…–Ž›–Š‡ˆ‹”•– –‹‡ǡ™Š‹…Š‹•…‘•‹•–‡–™‹–ŠʹͲͳʹ”‡•—Ž–•ǡ͹ͳ’‡”…‡–‘ˆ‘™‡”•‹†‹…ƒ–‡–Šƒ––Š‡‹”˜‡Š‹…Ž‡•™‡”‡”‡–—”‡† …Ž‡ƒ‡”ƒˆ–‡”–Š‡•‡”˜‹…‡Ȅƒ͹’‡”…‡–‹…”‡ƒ•‡ˆ”‘ʹͲͳʹǤ  DzŠ‡“—ƒŽ‹–›‘ˆ•‡”˜‹…‡”‡ƒ‹•…‘•‹•–‡–Ž›Š‹‰Šǡ‡˜‹†‡…‡–Šƒ––Š‡ƒ—–‘ƒ‡”•ƒ†–Š‡‹”†‡ƒŽ‡”‡–™‘”• ƒ”‡™‘”‹‰Šƒ”†–‘ƒ‡•‡”˜‹…‡ƒ•ƒ–‹•ˆ›‹‰‡š’‡”‹‡…‡ˆ‘”–Š‡‹”…—•–‘‡”•ǡdz•ƒ‹†”‘”ƒǤ  ‡Š‹…Ž‡‘™‡”•™Š‘ƒ”‡Š‹‰ŠŽ›•ƒ–‹•ˆ‹‡†™‹–Š†‡ƒŽ‡”•‡”˜‹…‡–‡†–‘Šƒ˜‡Š‹‰Š‡”Ž‡˜‡Ž•‘ˆƒ†˜‘…ƒ…›ƒ† Ž‘›ƒŽ–›–‘–Š‡†‡ƒŽ‡”•Š‹’ƒ†–Š‡„”ƒ†Ǥ‘‰‘™‡”•™Š‘ƒ”‡Š‹‰ŠŽ›•ƒ–‹•ˆ‹‡†™‹–Š–Š‡‹”•‡”˜‹…‡ ‡š’‡”‹‡…‡ƒ––Š‡†‡ƒŽ‡”•Š‹’ȋ•‡”˜‹…‡•ƒ–‹•ˆƒ…–‹‘•…‘”‡•ƒ˜‡”ƒ‰‹‰ͻͶͻ‘”Š‹‰Š‡”Ȍǡͻ͵’‡”…‡–‹†‹…ƒ–‡–Š‡› Dz†‡ˆ‹‹–‡Ž›™‘—Ž†dz”‡˜‹•‹––Š‡‹”•‡”˜‹…‡†‡ƒŽ‡”ˆ‘”’‘•–Ǧ™ƒ””ƒ–›•‡”˜‹…‡Ǥ …‘–”ƒ•–ǡ‘Ž›͵ʹ’‡”…‡–‘ˆŽ‡••Ǧ •ƒ–‹•ˆ‹‡†‘™‡”•ȋ•‡”˜‹…‡•ƒ–‹•ˆƒ…–‹‘•…‘”‡•ƒ˜‡”ƒ‰‹‰͹͸͸‘”Ž‘™‡”Ȍ•ƒ›–Š‡•ƒ‡Ǥ‹‹Žƒ”Ž›ǡͺͺ’‡”…‡–‘ˆ Š‹‰ŠŽ›•ƒ–‹•ˆ‹‡†‘™‡”•‹†‹…ƒ–‡–Š‡›Dz†‡ˆ‹‹–‡Ž›™‘—Ž†dz’—”…Šƒ•‡–Š‡‹”‡š–˜‡Š‹…Ž‡ˆ”‘–Š‡•‡”˜‹…‡†‡ƒŽ‡”ǡ …‘’ƒ”‡†™‹–ŠŒ—•–͵Ͳ’‡”…‡–‘ˆ–Š‘•‡™Š‘ƒ”‡Ž‡•••ƒ–‹•ˆ‹‡†Ǥ  Š‡ʹͲͳ͵ †‹ƒ—•–‘‡”‡”˜‹…‡ †‡š–—†›‹•„ƒ•‡†‘‡˜ƒŽ—ƒ–‹‘•ˆ”‘͹ǡͶ͹͹˜‡Š‹…Ž‡‘™‡”•ǤŠ‡ •–—†›™ƒ•ˆ‹‡Ž†‡†ˆ”‘ƒ›–‘—‰—•–ʹͲͳ͵ƒ†‹…Ž—†‡•‘™‡”•™Š‘’—”…Šƒ•‡†–Š‡‹”˜‡Š‹…Ž‡„‡–™‡‡ƒ› ʹͲͳͳƒ†—‰—•–ʹͲͳʹǤ  About J.D. Power Asia Pacific ǤǤ‘™‡”•‹ƒƒ…‹ˆ‹…Šƒ•‘ˆˆ‹…‡•‹‘›‘ǡ‹‰ƒ’‘”‡ǡ‡‹Œ‹‰ǡŠƒ‰Šƒ‹ƒ†ƒ‰‘–Šƒ–…‘†—…– …—•–‘‡”•ƒ–‹•ˆƒ…–‹‘”‡•‡ƒ”…Šƒ†’”‘˜‹†‡…‘•—Ž–‹‰•‡”˜‹…‡•‹–Š‡ƒ—–‘‘–‹˜‡ǡ‹ˆ‘”ƒ–‹‘–‡…Š‘Ž‘‰› ƒ†ˆ‹ƒ…‡‹†—•–”‹‡•Ǥ‘‰‡–Š‡”ǡ–Š‡ˆ‹˜‡‘ˆˆ‹…‡•„”‹‰–Š‡Žƒ‰—ƒ‰‡‘ˆ…—•–‘‡”•ƒ–‹•ˆƒ…–‹‘–‘…‘•—‡”• ƒ†„—•‹‡••‡•‹—•–”ƒŽ‹ƒǡŠ‹ƒǡ †‹ƒǡ †‘‡•‹ƒǡ ƒ’ƒǡƒŽƒ›•‹ƒǡŠ‹Ž‹’’‹‡•ǡƒ‹™ƒƒ†Šƒ‹Žƒ†Ǥ

ˆ‘”ƒ–‹‘”‡‰ƒ”†‹‰ ǤǤ‘™‡”•‹ƒƒ…‹ˆ‹…ƒ†‹–•’”‘†—…–•…ƒ„‡ƒ……‡••‡†–Š”‘—‰Š–Š‡ –‡”‡– ƒ–™™™ǤŒ†’‘™‡”Ǥ…‘Ǥ‡†‹ƒ‡Ǧƒ‹Ž…‘–ƒ…–ǣš‹‰–‹̴Ž‹—̷Œ†’‘™‡”Ǥ…‘Ǥ•‰  About J.D. Power ǤǤ‘™‡”‹•ƒ‰Ž‘„ƒŽƒ”‡–‹‰‹ˆ‘”ƒ–‹‘•‡”˜‹…‡•…‘’ƒ›’”‘˜‹†‹‰’‡”ˆ‘”ƒ…‡‹’”‘˜‡‡–ǡ•‘…‹ƒŽ ‡†‹ƒƒ†…—•–‘‡”•ƒ–‹•ˆƒ…–‹‘‹•‹‰Š–•ƒ†•‘Ž—–‹‘•ǤŠ‡…‘’ƒ›ǯ•“—ƒŽ‹–›ƒ†•ƒ–‹•ˆƒ…–‹‘ ‡ƒ•—”‡‡–•ƒ”‡„ƒ•‡†‘”‡•’‘•‡•ˆ”‘‹ŽŽ‹‘•‘ˆ…‘•—‡”•ƒ—ƒŽŽ›Ǥ ‡ƒ†“—ƒ”–‡”‡†‹‡•–Žƒ‡ ‹ŽŽƒ‰‡ǡƒŽ‹ˆǤǡ ǤǤ‘™‡”Šƒ•‘ˆˆ‹…‡•‹‘”–ŠȀ‘—–Š‡”‹…ƒǡ—”‘’‡ƒ†•‹ƒƒ…‹ˆ‹…Ǥ ‘”‘”‡‹ˆ‘”ƒ–‹‘ ‘…ƒ””‡˜‹‡™•ƒ†”ƒ–‹‰•ǡ…ƒ”‹•—”ƒ…‡ǡŠ‡ƒŽ–Š‹•—”ƒ…‡ǡ…‡ŽŽ’Š‘‡”ƒ–‹‰•ǡƒ†‘”‡ǡ’Ž‡ƒ•‡˜‹•‹– ‘™‡”Ǥ…‘Ǥ ǤǤ‘™‡”‹•ƒ„—•‹‡••—‹–‘ˆ… ”ƒ™ ‹ŽŽ ‹ƒ…‹ƒŽǤ

  ȋƒ‰‡ʹ‘ˆ͵Ȍ


About McGraw Hill Financial … ”ƒ™ ‹ŽŽ ‹ƒ…‹ƒŽȋǣ Ȍ‹•ƒŽ‡ƒ†‹‰ˆ‹ƒ…‹ƒŽ‹–‡ŽŽ‹‰‡…‡…‘’ƒ›’”‘˜‹†‹‰–Š‡‰Ž‘„ƒŽ…ƒ’‹–ƒŽ ƒ†…‘‘†‹–›ƒ”‡–•™‹–Š‹†‡’‡†‡–„‡…Šƒ”•ǡ…”‡†‹–”ƒ–‹‰•ǡ’‘”–ˆ‘Ž‹‘ƒ†‡–‡”’”‹•‡”‹• •‘Ž—–‹‘•ǡƒ†ƒƒŽ›–‹…•ǤŠ‡‘’ƒ›̵•‹…‘‹…„”ƒ†•‹…Ž—†‡ǣ–ƒ†ƒ”†Ƭ‘‘”ǯ•ƒ–‹‰•‡”˜‹…‡•ǡƬ ƒ’‹–ƒŽ ǡƬ‘™ ‘‡• †‹…‡•ǡŽƒ––•ǡ  ǡ ǤǤ‘™‡”ǡƒ†… ”ƒ™ ‹ŽŽ‘•–”—…–‹‘ǤŠ‡‘’ƒ› Šƒ•ƒ’’”‘š‹ƒ–‡Ž›ͳ͹ǡͲͲͲ‡’Ž‘›‡‡•‹ʹ͹…‘—–”‹‡•Ǥ††‹–‹‘ƒŽ‹ˆ‘”ƒ–‹‘‹•ƒ˜ƒ‹Žƒ„Ž‡ƒ– www.mhfi.comǤ Media Relations Contacts ‹‰‹‹—Ǣ ǤǤ‘™‡”•‹ƒƒ…‹ˆ‹…ǢͲͺǦŠ‡–‘ƒ›ǡ͓ͶͶǦͲʹȀͲ͵ȀͲͶǢ‹‰ƒ’‘”‡ǡͲ͸ͺͺͳͳǢŠ‘‡Ϊ͸ͷǦ ͸͹͵͵ͺͻͺͲǢš‹‰–‹̴Ž‹—̷Œ†’‘™‡”Ǥ…‘Ǥ•‰ ‘Š‡™•Ǣ‹”‡…–‘”ǡ‡†‹ƒ‡Žƒ–‹‘•Ǣ ǤǤ‘™‡”Ǣ”‘›ǡ‹…Š‹‰ƒͶͺͲͺ͵ǢͲͲͳʹͶͺ͸ͺͲ͸ʹͳͺǢ Œ‘ŠǤ–‡™•̷Œ†’ƒǤ…‘  ‘ƒ†˜‡”–‹•‹‰‘”‘–Š‡”’”‘‘–‹‘ƒŽ—•‡…ƒ„‡ƒ†‡‘ˆ–Š‡‹ˆ‘”ƒ–‹‘‹–Š‹•”‡Ž‡ƒ•‡™‹–Š‘—––Š‡‡š’”‡•• ’”‹‘”™”‹––‡…‘•‡–‘ˆ ǤǤ‘™‡”Ǥ™™™ǤŒ†’‘™‡”Ǥ…‘  ‘ŽŽ‘™—•‘™‹––‡”@jdpower   ȋƒ‰‡͵‘ˆ͵Ȍ ǣ™‘…Šƒ”–•ˆ‘ŽŽ‘™Ǥ                           


J.D. Power Asia Pacific 2013 India Customer Service Index (CSI) StudySM Customer Service Index Ranking Mass Market Brands Based on a 1,000-point scale

600

700

800

900

Maruti Suzuki

876

Mass Market Average

834

Hyundai

833

Honda

825

Mahindra

813

Toyota

813

Tata

799

Renault

790

Chevrolet

789

Nissan

781

Skoda

780

Volkswagen

774

Ford Fiat

762 740

NOTE: Included in the study but not ranked due to insufficient sample size is Mitsubishi. Source: J.D. Power Asia Pacific 2013 India Customer Service Index (CSI) StudySM

Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power Asia Pacific as the publisher and the J.D. Power Asia Pacific 2013 India Customer Service Index (CSI) StudySM as the source. Rankings are based on numerical scores and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power Asia Pacific study results without the express prior written consent of J.D. Power Asia Pacific.




J.D. Power Asia Pacific 2013 India Customer Service Index (CSI) StudySM Factors Contributing to Overall Satisfaction

Service Initiation 11%

Service Advisor 14% Service Quality 43%

Service Facility 14%

Vehicle Pick-Up 17%

NOTE: Percentages may not total 100 percent due to rounding. Source: J.D. Power Asia Pacific 2013 India Customer Service Index (CSI) StudySM

Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power Asia Pacific as the publisher and the J.D. Power Asia Pacific 2013 India Customer Service Index (CSI) StudySM as the source. Rankings are based on numerical scores and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power Asia Pacific study results without the express prior written consent of J.D. Power Asia Pacific.




Jd power 2013 india customer service index press release  

Jd power 2013 india customer service index press release

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