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A8 Friday, December 27, 2013

The North Haven Citizen |

CL&P warns about green dot scam Scams targeting utility customers nationally continue to affect Connecticut Light & Power customers, with the most recent version targeting Spanish-speaking customers. The scam involves prepaid “Green Dot” VISA credit cards. Callers claiming to represent CL&P may contact customers, telling them their service is scheduled to be shut off, then advising them to make a payment by purchasing an untraceable pre-paid debit “Green Dot” VISA card. Customers are then asked to call another phone number where information is obtained from the credit card and the monetary value is removed from the “Green Dot” VISA card. “If a customer gets a call of this nature, he or she can verify that it is CL&P by ask-

ing for some basic information about the account. Our customer service representatives will always be able to provide the name on the account, the account address, and the exact past-due balance,” said Penni Conner, Chief Customer Officer at Northeast Utilities, parent company of CL&P. “If the caller cannot provide that information, the call is not from one of our employees. Customers should not provide any type of payment or financial information, and should call Customer Service immediately at 1-800-2862000, and local law enforcement, to report the incident. Customers who are scheduled for disconnection due to nonpayment receive written notice that includes the actions they can take to main-


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tain service. They can also find their account status, including the past-due balance, on, or by calling and using the company’s automated phone system. CL&P does not require customers to purchase any type of pre-paid card to pay their bill. Customers have several payment options, including direct debit, credit card, and personal check. It is important reminders for consumers to always remain vigilant for potential fraud or identity theft, and

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After a welcome period of above average temperatures, seasonally cold weather is returning to Connecticut and with it comes an increasing need for home heating. Connecticut Light & Power and Yankee Gas encourage customers to consider how they’ll conserve energy to save on their winter heating bills now, before the bitter cold arrives. The companies offer several programs to help customers lower their energy bills and have experts who can assist in finding and signing up for the programs best suited for them. Setting efficiency goals can be challenging without enough information about where the most energy is being used in a home. To help customers get started, the companies recommend signing up for the Home Energy

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Solutions program. The program starts with a top-to-bottom assessment of the home by an authorized home energy expert who will test for drafts and air leaks. The energy expert can also make on-the-spot improvements such as caulking and sealing air leaks, installing compact fluorescent light bulbs and water-saving, low-flow showerheads. In addition, customers will also receive information about money-saving rebates for appliances and heating and cooling systems. Depending on the circumstances, some customers may receive these services at no cost. To learn more about the program, call 877-WISEUSE (877-947-3873). In addition to making improvements in energy eff iciency, customers may consider payment plans and other programs offered by CL&P and Yankee Gas. Any customer can receive

help managing their utility expenses with the Budget Billing program, which helps avoid seasonal peaks associated with heating and cooling by equalizing monthly utility bills based on a customer’s annual energy usage. A winter protection program is also available for income-eligible customers. The program protects qualifying customers from having their electricity or natural gas shut off for nonpayment from Nov. 1 to May 1. Customers will still receive monthly bills and are encouraged to pay what they can each month to avoid a large balance becoming due when the protection period ends. For more information about programs that can help save energy and money, visit and — Submitted by CL&P and Yankee Gas.

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protect their personal information. CL&P offers the following tips: · Don’t give out information such as your Social Security number, account number or mother’s maiden name unless it is truly necessary to complete a transaction and you have verified you are speaking with an authorized company representative. · When using online and mobile technology, use passwords that have at least eight characters and include numbers or symbols, and

TIMES FOR DEC. 27, 2013

Barbershop chorus seeks members The Elm City Men’s Barbershop Chorus invites men of all ages to sing in its Monday afternoon rehearsals. The chorus has been in existence for more than 50 years and practices for the sheer jo.y of trying to sing. Four part harmony - tenors, baritones, basses and leads are welcome. The members will help participants learn the music in a relaxed and fun atmosphere. There is no fee. The chorus meets every Monday afternoon from 1 to 3 p.m. in the basement of Our Lady of Pompeii RC Church, 355 Foxon Road, East Haven. For more information, call Mike Ryan at (203) 285-5133.


North Haven Citizen Dec. 27, 2013


North Haven Citizen Dec. 27, 2013