Summer 2012 Newsletter:Layout 1 03/08/2012 13:06 Page 1
WRITTEN IN PARTNERSHIP BY CUSTOMERS
AND STAFF OF NORTH DEVON HOMES
Your New Look Repairs Service Whenever we ask you what matters to you, our repairs service is always top of the list That is why we have been taking a fresh look at how we deliver our responsive repairs and how we can improve what we do. We are working to improve how we manage, deliver and monitor our response repairs service. Things are going well and, from March to the end of June, we completed 97.5% of repairs within our target times compared to 90.9% for the same time last year. As part of our plan we wanted to improve the image and the name of our repairs team. We held a competition to rename this service in the spring edition of Home News. Thanks to everyone that entered. The quality and range of ideas provided was very impressive and many of you went on to provide some really positive comments about the work of the repairs team. The ideas and comments were all shared with the repairs team and were really well received. Thank You. As with all competitions, there can only be one winner and the judging panel selected the entry from Ian Hacking. The panel, and particularly the customers who were involved, felt that the winning name, “Home 2 Home” Repairs was friendly, professional and made the link between North Devon Homes (NDH) and the homes of our customers. The newly named repairs service will be officially launched at this years AGM (for details of the AGM please see enclosed invite).
Many congratulations to Ian, pictured with Marc Rostock, our Director of Neighbourhoods and one of his other creations, a dinosaur at Combe Martin Wildlife and Dinosaur Park.
Supported by through the Big Lottery Fund
INSIDE THIS EDITION:
• Welfare Reform and Benefit Changes • Neighbourhoods Round Up • PRC Project Update
Summer 2012 Newsletter:Layout 1 03/08/2012 13:06 Page 2
Introduction I am really pleased to have been asked to introduce the summer edition of Home News, following my appointment as
Good Neighbour Award
New Board Member
10&11. Financial Support 12.
Compliments & Complaints
Director of Neighborhoods at North Devon Homes (NDH). The newsletter is a really important way for us to communicate with you. This edition contains a number of articles explaining the improvements that we are working on. It has been a very interesting and busy time for me to move into this role. A number of changes are happening quickly and affecting us. The Government is making widespread changes to the welfare system; gas and electricity prices continue to increase quicker than inflation; and the changes in the economy are impacting upon most, if not all, of our customers. We are responding to these issues wherever we can. To help us help you, we have included in this newsletter a survey asking you for some more information about yourself and your household. This ensures that we can support you through some of these changes as best we can. I would urge you to reply to this survey if you can and we will be in touch to see how we can help if the changes affect you. As youâ€™ll have seen on the front cover we have also made some changes to our repairs service, Home 2 Home Repairs. I would like to thank everyone who entered the name competition. I know that a name is just that, and it is the service that matters, but the comments and ideas you have provided really helped us to focus on how we can ensure we get things right for you. Many of you have contacted us to say that you value our in-house repairs team and think that they do a great job. We have invested in new vans and equipment to make sure that the team is able to turn up with the right equipment at the right time and complete repairs to your satisfaction. I hope that you will find this newsletter both interesting and informative. I look forward to working with many of you more closely through our customer groups and hearing your views about our services and how we are doing in the future. With best wishes
Marc Your newsletter ... is available in large print, on CD and in alternative languages. please contact Nicola Smith on
01271 312547 2
Emergency Out of Hours Service, Freephone 0800 917 0619
Summer 2012 Newsletter:Layout 1 03/08/2012 13:06 Page 3
Good Neighbour Award
Frank Shapland receiving his award from Customer Forum Chairman, Francis Gott and some of his many friends
We were really pleased to receive more Good Neighbour nominations for this issue of Home News and are delighted to announce that Mr Frank Shapland of Trouville House, Medard is the winner! He was nominated by his fellow residents Yasmine and John Perryman, George Pow, Jenny St Luce, Maggie Dean, Chris Dennington, Steven Stacey, Claris Ebsworthy, Steven Herman, Gill Matthews, Ida Pugsley, Lynn Bruce, Carol Martin and Peter Moore. They all appreciate how kind and helpful Frank is and, as they say in their nomination, “nothing is too much trouble for him and he does it with a smile. He thoroughly deserves the award.” We couldn’t agree more.
At NDH we are committed to working together to deliver our 2012-15 Corporate Plan We have recently revised and set out our new corporate plan which sets out our priorities for 2012-2015. The plan is written around the theme of ‘Me, My Home, My Neighbourhood, My Landlord’ and explains how we will be working through the next three years to: • ensure that customers are at the heart of what we do • develop and maintain high quality homes • improve, support and develop neighbourhoods; and • offer good value for money. For further details please visit our website, www.yourlocallandlord.com, or call our Customer Care Team (CCT) who will be happy to send you a copy of this plan.
New Board Member for NDH
Well done and thank you, Frank.
Joint AGM 2012 NDH and the Customer Forum would like to invite you to the 2012 Joint AGM on Friday 28th September 2011 at the Barnstaple Hotel. This is a great opportunity for you to come along, talk to us, other customers, staff, Board members and partner agencies. For more information, please see the enclosed invitation, we hope to see you there.
Sue Haywood joined the Board on 16 April 2012. She is a District Councillor for Forches and Whiddon Valley, Barnstaple and sits on the Council’s Audit, Crime & Disorder, Licensing, Scrutiny and Personnel Committees, amongst others! She is also a governor at Forches Cross Primary School and a town councillor, too. Public service is a family theme, as Sue’s husband of 41 years, Chris Haywood, is the county councillor for Barnstaple South, which includes Forches and Whiddon Valley.
Summer 2012 Newsletter:Layout 1 03/08/2012 13:06 Page 4
Gorwell Action Day 7 June Tracey Williams, Rachel Ford, Clare Paddon, Nick Litherland and Paul Tilbury attended this year’s clear up day on Gorwell and Frankmarsh. Despite the fact it rained heavily all day, there were lots of volunteers from the community, including the newly appointed junior street champions, children’s summer club members, police, councillors and other residents. Between us all we litter picked the whole of Gorwell and Frankmarsh. Paul also power washed the underground subway in Gorwell in preparation for the children’s summer club to repaint it in the near future. We also removed a build up of weeds and tidied the area in general.
We offered a free removal service of electrical goods and a clothes bank, which residents made use of. We put the neighbourhood plan of the area on display for residents to look at and comment on. Pasties, cream teas and refreshments were available for all helpers and for anyone who came to see us about the neighbourhood plan.
Thank you to everybody who took part!
What’s coming up? • Mutual Exchanges We are planning to carry out a review of mutual exchanges within the next six months. This is an increasingly popular way of people moving and we want to ensure the process is as clear and understandable for customers as possible. We will be consulting our customer groups as part of this review.
• Anti-Social Behaviour Strategy Review
• Grounds Maintenance Contract
We are reviewing our approach to tackling Anti-Social Behaviour and, as part of this, we will be working with both our customers and partnering agencies. We want to concentrate on the really serious problems in neighbourhoods. Additionally, we want to resolve more general, estate-based problems, such as the fly-tipping problems mentioned in this newsletter. Where there are more low-level concerns between neighbours, we will be offering advice and access to mediation. (see information on page 5)
The current contract with Glendale ends in March 2013 and we will be looking to re-tender this towards the end of this year. We will involve customers in the decision making process through the Customer Forum.
Emergency Out of Hours Service, Freephone 0800 917 0619
Summer 2012 Newsletter:Layout 1 03/08/2012 13:06 Page 5
Temporary changes in Neighbourhoods Team Lisa Gordon
Congratulations go to Lisa Gordon who has been appointed Neighbourhood Team Leader until Lindsey Eastman returns from her maternity leave at the end of the year. This appointment is a promotion for Lisa, who started her new role on Wednesday 13 June 2012.
While Lisa is busy covering Lindsey’s role, Rob Flavell has been successfully appointed to cover Lisa’s role as a Neighbourhood Officer. He started on 9 July 2012 and will be in post for the next 5 months. He will then return to his permanent post in the Customer Care Team.
Fly Tipping NDH is often called upon to help remove rubbish from the areas it manages to keep them looking their best. A considerable amount of money is spent each year on removing items that have been dumped. We are always looking for new and innovative ideas to try and combat this problem and welcome suggestions. Please contact us on 01271 312500 if you have an idea to help reduce fly tipping in the area you live.
The council offer one collection a year and we encourage our customers to use this service, please contact Green Sweep
Telephone: 01271 374776 Email: firstname.lastname@example.org
Neighbour problems? Get some help to resolve them.... If you’re having neighbour problems don’t worry Neighbour Dispute Resolution can help. This is a way of helping people explore problems to find acceptable solutions for everyone involved. Their service is free, confidential and independent. They don’t take sides and you are in control. It’s never too early to work with them and if you and your neighbour are both willing they are happy to help. Contact them on 0845 201 2556; email@example.com or visit their website www.neighbourdisputeresolution.org
What have you got to lose?????? Neighbourhoods: 01271 312500
Summer 2012 Newsletter:Layout 1 03/08/2012 13:06 Page 6
Customer Involvement Jubilee Celebrations Customers across North Devon took part in a range of events to celebrate the Her Majesty the Queen’s Diamond Jubilee. A number of these were sponsored by the NDH Customer Forum to help our customers take part in their neighbourhoods.
Frankmarsh Batman and Robin
Frankmarsh got talent
Frankmarsh Queen and corgi
Concorde Drive On Monday 5th June the residents of Concorde Drive pulled together, despite the weather to hold their street party. The event was well attended and enjoyed by all. Thank you to the Customer Forum for their support.
The loop of the crescent was closed off to traffic and a fabulous street party took place, with decorated tables, bunting, wonderful food, face painting, singing, traditional party games and a raffle – the proceeds from which were used to buy commemorative Jubilee mugs for the children. The residents would like to thank Rose Jury for organising a wonderful event and the Customer Forum for their help with our party.
Customer Forum Chair unveils plaque The Customer Forum Chairman, Francis Gott, along with Clare Paddon, Customer Involvement Officer, attended the Burrington Jubilee Celebrations to unveil the new play park plaque.
Trudy Weston (Customer Forum Vice Chair) and Francis Gott (Customer Forum Chair) with the plaque
The plaque features the Customer Forum’s logo in recognition of their funding towards the new equipment. The day also featured fancy dress, a scarecrow competition, memorabilia table and a Bring and Share tea.
If you would like to get involved in any way, please contact Customer Involvement on 01271 313384
Summer 2012 Newsletter:Layout 1 03/08/2012 13:06 Page 7
The Candar Jubilee Celebrations
Mariners Close Jubilee tea
Medard House Jubilee Celebrations
Lamaton Park Jubilee Celebrations
Supported Housing Enquiries 01271 313358
Summer 2012 Newsletter:Layout 1 03/08/2012 13:07 Page 8
Regeneration Pre-cast Reinforced Concrete (PRC) programme – starts to deliver
BEECHFIELD ROAD We are pleased to announce that the first completed new build units of our PRC Estate Regeneration Programme have been formally handed over to NDH by Pearce Barnstaple. These new homes are a welcome addition to the type of homes that we are able to offer those in housing need in the local area.
FORCHES The next new properties programmed to be completed and let are on the Forches Estate, in Phase 1 that is expected to be completed by March 2013. With families expected to start moving into their brand new homes in November this year. The final phase of Forches is contracted to Pearce Barnstaple, who will start on site in November this year. With the new road access from Barton Road to Willshere Road signalling the start on site by Pearce. PILL GARDENS Plans for Pill Gardens are being advanced at a significant pace. This is the start to an exciting new development of 62 homes currently planned to start in September this year – just a little later than the original July start date. The first 32 homes at Pill Gardens will be to let as affordable housing and are expected to be completed by June 2013. The remainder of the development should be completed in the following year.
Mark Toleman and his daughters Abbie and Kacie receiving the ‘key’ to their new home from NDH Chairman Nick Lewis.
The first tenants moved into the fantastic new homes in June (see photo above). These properties are built to Code 3 level for Sustainable Homes and benefit from air source heating along with high levels of energy efficiency. Phil Bates, our very experienced Clerk of Works says of the houses that they have “the best finish I have ever seen”.
KILN CLOSE, INSTOW Work has begun with the clearance of the site on 14 June 2012. Work is underway to complete five brand new homes by March 2013, where three will be for rent. WOODVILLE We are now in the final stages of the refurbishment programme and will soon be moving on with the development plan for the remainder of the estate.
We would like to thank our customers for working with us so brilliantly during the planning and delivery process of this exciting project.
PRC Enquiries 01271 313382 / 312514
Summer 2012 Newsletter:Layout 1 03/08/2012 13:07 Page 9
Community Development Devon Children and Young People’s Awards 2012 We were delighted that we were short listed in the following categories at this years awards: Young Leader Award – Tuesday McManus of the Forches Youth Club for showing dedication, commitment and leadership to her group over a number of years. Outstanding Club / Group Award – Forches Youth Club in recognition of the outstanding contribution within their community in the past 12 months. Outstanding Individual Contribution Award – Andie Scilly, Lead Youth Worker in recognition of her dedication and achievement working with children and/or young people in Devon. Congratulations to all the nominees and a huge well done to Forches Youth Club that won the Outstanding Club/Group Award and Andie Scilly won the Outstanding Individual Contribution Award. This work with young people is being replicated in Gorwell and in Ilfracombe so watch out for future award nominations!
Why not learn about Horticulture? Join our Seeds for Change project! Bicton College is offering a practical course, (ABC Certificate in Gardening Level 2) running every Thursday from late September for 35 weeks at one of our community gardens. If you haven’t been on a college course before, or it’s been a while since you left school, there’s no need to worry, this is a practical course to develop your gardening skills and plant knowledge. During the course you will learn about; growing plants and veg from seed, choosing plants, pruning trees and shrubs, garden maintenance techniques and seed sowing. Course costs are £400 of which NDH will pay £100. If £300 sounds a step too far for your budget, there are funding options available for some people. We have 12 places available. Please call Frances Walsh 01271 312527 to book a place or discuss the course further. You might be amazed and find you have green fingers!
Upcoming visit from the High Sheriff and Devon Life magazine After gaining funding from Police Property fund, we were selected by the Devon Community Foundation for a visit by the High Sheriff to watch YCEP (Young Peoples Community Enterprise Project) in action. The visit will take place on Wednesday 15 August and photos from the visit will be featured in Devon Life magazine. YCEP is made up of 9 young people aged 12 to 17 years and they have been meeting every Tuesday afternoon since November 2011. They perform small tasks for community members in Forches who are unable to complete them themselves. Tasks have included gardening, dog walking, leaflet deliveries and babysitting – all for a small suggested donation to their youth club.
NDH Scrutiny Panel looking for new members We have an exciting opportunity for customers to join our Scrutiny Panel. Would you like to; improve services for yourself and other customers, tell us where you think we are doing well and where we can improve our services, learn about what we do at NDH? If so, and if you can commit to attend meetings regularly once a month, why not call Frances Walsh on 01271 321527 for more information? We will give you a £10 voucher for each meeting you attend. We will also provide training so your involvement makes a difference.
General Enquiries 01271 312500
Summer 2012 Newsletter:Layout 1 03/08/2012 13:07 Page 10
Financial Support Welfare Reform and Benefit Changes New limits on benefits are you affected? From April 2013, the overall amount of benefit you can receive will be capped. The Government will add up how much money you can receive from a range of benefits including (but not limited to): • • • • • • •
Income Support Jobseekers allowance (income based) Housing Benefit Employment Support Allowance (income based) Child Benefit Child Tax Credit Carer’s Allowance
This will NOT apply to you if you get pension credit or working tax credit; or a member of your household is claiming disability living allowance, attendance allowance or the support element of employment support allowance. If you claim Housing Benefit to help pay your rent you may be affected by changes from April 2013. The changes mean that some people will get less Housing Benefit than before.
THIS COULD AFFECT YOU:
YOU WON’T BE AFFECTED IF:
• If you are aged 16 – 61 years old • Even if you only get a small amount of housing benefit (for example if you are working) • Even if you are sick or disabled
• You live in a one bedroom flat or bedsit; or if • You or your partner are in receipt of pension credits.
How many bedrooms do you have? From April 2013, housing association tenants who have one or more “spare” bedrooms may have their housing benefit reduced.
What do they mean by a ‘spare’ bedroom? Under the new rules, if you have more rooms than the Government says you need, you will lose part of your housing benefit. The new rules mean you will be allocated one bedroom for: • • • • • •
The maximum amount of benefit you will be able to receive from April 2013 will be £500 per week for single parents; £500 per week for couples with or without children; and £350 per week for single people without children.
Each adult couple Any other person aged 16 or over 2 children of the same sex under the age of 16 2 children regardless of sex under the age of 10 Any other child A carer (who does not normally live with you) if you or your partner need overnight care.
(In April 2013 the pension credit age will be around 61 years and 6 months.)
It does not matter how the spare room is used and the new rules will apply even if you and your partner need to sleep apart because of a medical condition; and/or the main residence of your children is another address but you have a spare room for them to use when they stay with you.
What happens if you have a “spare” bedroom? If you have one “spare” bedroom, your housing benefit will be reduced by 14% of the rent payable every week. If you have two or more “spare” bedrooms, the reduction will be 25%. If your housing benefit is reduced, you will have to pay your landlord the difference between your housing benefit and your rent.
What is North Devon Homes doing to support customers? We are working through our customer database and talking to our partner agencies to identify customers affected by the changes. Affected customers will be contacted in the coming weeks so that they can discuss the options available to them and see how NDH can support them through the changes. If you have any queries regarding the “spare” bedroom changes detailed above, please contact Nick Dark on 01271 313367 who will be happy to assist.
Department of Work and Pensions 0800 0556688 (freefone from landlines)
Summer 2012 Newsletter:Layout 1 03/08/2012 13:07 Page 11
Managing your finances If you are struggling financially, we can help. Our Benefits Officer, James, and our Financial Support Officer, Beth, are here to help. They can ensure that you receive the benefits you are entitled to, as well as assisting with budgeting advice and much more. Please contact the Income Team on 01271 312500.
See My Data
Customer insight Survey Upto date information = more help from us!
Did you know you can access many of our services online? 24 hours a day, 7 days a week, from the comfort of your own home or even on your smartphone? You can check your rent account, make a payment, report a repair, check the status of a repair, update your details and access many other services all at the click of your mouse!
We are constantly trying to maintain accurate customer records to ensure we hold the most up to date information, such as telephone numbers. This enables us to continue to provide you with the best service possible. Included with this newsletter is a survey to ask if the information we currently hold about you is correct. We would very much appreciate it if you could take a few moments to check the information we sent out and return this to us. By ensuring we have the correct information we can help you through the welfare reforms. As a thank you, we are entering all completed surveys into a prize draw to win vouchers – there are five prizes up for grabs, £200, £100, £50, £25 & £10. All you need to do is send the completed survey back to us, and you could be a winner!
See My Data is a FREE service available to NDH customers. To register just go to our website www.yourlocallandlord.com and click on the See My Data button on the left hand side of the page. You will need your rent account number (on your rent statement or call us on 01271 312500) and an active email address to register. For your security you will be issued with a PIN number when registering and you will only be able to view / update information relating to your own tenancy (including garages!). If you have any questions regarding See My Data, or need assistance with registration, our Customer Care Team is happy to help on 01271 312500.
Already got a QR scanner on your smartphone? Then simply take my picture which will take you to the registration page.
Using Your Data
With recent changes in legislation, we have reviewed and updated our Fair Processing Statement. This explains how we will use, store and share your data. For further information please visit the Data Protection page of our website www.ndh-ltd.co.uk; call our CCT on 01271 312500 or visit our offices.
Income Enquiries 01271 312500
Summer 2012 Newsletter:Layout 1 03/08/2012 13:07 Page 12
Performance How are we doing? January to June 2012 Here is how we are performing in some of our key areas, compared to the same period in 2011/12
Emergency Out of Hours Service, Freephone 0800 917 0619
Summer 2012 Newsletter:Layout 1 03/08/2012 13:07 Page 13
Race for Life Once again North Devon Homes entered a team for Race for Life which was held on Sunday 8 July 2012. To bump up the sponsorship money, the Race for Life girls held a Jubilee tea party on Friday 1 June, with delicious yummy homemade cakes. How much did we raise? Well, in total, we raised ...... £809.90! This is a fantastic amount - well done ladies!
Aid to Hospitals Over a period of time North Devon Homes has collected a large number of disability aids and medical equipment from properties which become vacant and from customers who no longer need them. These include walking frames, trolley walkers, toilet aids, bed rails, bath boards, support rails, walking sticks and crutches. These items have been donated to Aid to Hospitals Worldwide, an organisation that collects, cleans, refurbishes and ships this useful medical equipment to charities in the developing world where it will help the many people in need of it.
FYC Relay On Thursday 5th April, 17 young people from Forches Youth Club met at Rock Park to take part in a charity marathon relay in aid of Children’s Hospice South West (CHSW). The day began at 11am and was incredibly cold and windy. The intention was to run one full marathon between us over the course of the day but once that was achieved, the young people felt they could do more, so continued to run. By 3pm, 108 miles had been run between us all, the equivalent of over 4 marathons, with some of the young people having run 10 miles each! Some of the young people ran in fancy dress and carried a collection bucket to raise more funds outside of their sponsorship. The young people had been training weekly for this event since January, giving up their own time each Monday afternoon to do this. All those who had
Nighbourhood Ranger, Paul Tilbury with the collection.
taken part were incredibly proud of themselves and despite the cold weather; there was not a single complaint. All young people were completely focused on their reason for being there and have suggested that we do a charity cycle ride over the summer to raise more funds for CHSW. The aim is to cycle a relay equivalent of the distance from Lands End to John O’Groats. Training has already begun for this event. Forches Youth Club Members
General Enquiries 01271 312500
Summer 2012 Newsletter:Layout 1 03/08/2012 13:07 Page 14
Compliments & Complaints Quarter 4 2011-12 During 2011/12 we received a total of 37 formal complaints. These were issues serious enough for you or us to want to treat them formally. We also received our highest number of compliments in a year so far which totalled 296. Thank you for taking the time to tell when things have been good and when you felt things went wrong. We have been able to learn from the complaints we received the main issues are detailed below.
you said ...
we did ...
Sometimes there is a delay in completing works and a lack of communication about progress of the works.
This has improved over the last year although it does still appear to be a problem for some of our customers. The new IT system we have allows appointments to be made to suit our customers. It also allows the Manager to monitor outstanding works/inspections nearing the due date so they are completed on time.
Iâ€™m not happy with some aspects of the repairs service.
We will be introducing guidance on our repair standards for sheds/outbuildings. Our operatives now have mobile technology to enable them to report their findings when carrying out works so there is no delay with feeding back to our surveyors/Manager if further works are required.
When we exchanged homes or moved in things were not right.
We have encountered more issues with mutual exchanges over the past year and although we introduced better information it hasnâ€™t totally resolved all the issues surrounding exchanges. This year we aim to meet with customers who have been through the process to help us understand the issues and put processes in place to help in the future.
Devon Homelink Devon Homelink is an alarm service for anyone living in the North Devon area. A small alarm unit fits to your telephone, and a pendant or wrist strap allows the wearer to summon help in an ememergency (24 hours a day)
For more information or to arrange a FREE demonstration call FREE on:
0800 083 7553
Emergency Out of Hours Service, Freephone 0800 917 0619
Summer 2012 Newsletter:Layout 1 03/08/2012 13:07 Page 15
rd a o B Notice We want to hear from you Home News is your newsletter as customers of NDH. If you have a story to tell, an event to publicise or anything that you feel would be of interest to the other customers, then send in your ideas to Nicola Smith at our head office address. Alternatively you can call her on 01271 312547 and she can help you put the article together.
Garages to Let We have a number of vacant garages to let in the following areas: • Barnstaple • Wrafton • Rackenford • Witheridge • Prixford • North Molton • Chittlehampton • Bishops Nympton We hold a waiting list for our other garages and rent charges are from £7.50 - £9.50 with a £50 deposit. If you are interested in renting a garage and would like further information, please contact the Customer Care Team on 01271 312500. Please note that you do not have to be a customer of NDH to rent a garage from us.
Please clear up after your dog Dog fouling is a major issue in many of our communities. It is both a nuisance and inconsiderate to other residents and is consistently raised as a public concern. It is the responsibility of the dog owner OR the person in charge of the dog to clear up any dog mess left by their dog. If you fail to clean up after your dog, you can be issued with a Fixed Penalty Notice, or if the case goes to court, a fine of up to £1,000. Please don’t put yourself in this position – just remember to bag it and bin it. Thank you.
Get in touch There are lots of ways in which you can get in touch: You can email us on: firstname.lastname@example.org Write to us at: North Devon Homes, Westacott Road, Barnstaple EX32 8TA Call us on: 01271 312500.
Unwanted Mail Are you receiving loads of unwanted junk mail? Are you getting post that leads you to believe you can claim big prizes or have won some money? You can stop this mail if you want to. Just call Direct Marketing on 0845 703 4599 or register online at: www.mpsonline.org.uk
2012 Annual Report – what did you think of last years report? We will soon be starting the production of the 2012 Annual Report and we want to hear what you thought about last years. If you have any ideas / comments that you think would make it more interesting for other customers we want to hear from you. Please contact Nicola Smith on 01271 312547 if you would like to give us your feedback.
Opening Times Our Head Office is open Monday to Friday from 08:30am to 5pm and our Town Centre Office is open Monday to Friday from 08:30am to 4pm (except Tuesday 9.30 - 4pm)
General Enquiries 01271 312500
Summer 2012 Newsletter:Layout 1 03/08/2012 13:07 Page 16
Competition Time Olympic Word Search Competition Find the words hidden in the puzzle and send it to Nicola Smith at our Westacott Office (North Devon Homes, Westacott Road, Barnstaple EX32 8TA), along with your name and address, before Friday 7 September 2012. The first correct entry drawn by a member of our Customer Forum will win £20 worth of vouchers.
J C H B S C I T S A N M Y G Y S F
O S Y L X L L A B Y E L L O V M D
E M O L Q U Y T O O I B E S O G O
archery basketball cycling fencing gymnastics
S Q U A E K Q D H L O T H T N Q X
W T K B C H U E L X C O G I Q F G
I M E T T J F A I Y W U T Y O N E
M I C O L T G Y U I I N Z T E I D
hockey rowing shooting swimming weightlifting
Competition Winners Photo Competition We had some superb entries for this competition for “North Devon Views” and the standards was very high indeed. The winning entry, with a fabulous picture of Heddons Mouth, is John Crush of Lynton. His picture will be used on our website and he wins a £25 voucher of his choice. Congratulations to everyone who took part.
M E D O T V B N Z J D F G Z I H Q
I N M F E F W M V L I E O N I A I
N I N K I C P I T L O O X A J T S
G C S C N I N H I B H D U R H H T
L A X E N G G A L S Y K T C O L C
B A H G J I S W N W E V H H C E U
athletics boxing diving football
D J I C E G N I L C Y C S E K T C
G W Q W I Z M B M L I X K R E I S
SW OX F L ED NR CP I G NN G I SW BO XR QQ Y B Y T CS O J judo sailing show jumping volleyball
Kids’ Colouring Competition winner The winner of the competition in our spring edition of Home News for ages 7 and under was Kerry Rigler. The winner of the 8-12 years category was Sally Dixon. Congratulations to both Kerry and Sally who each win a £20 voucher.
Well done to all our competition winners and thanks to everyone who took part!